Hello. I no longer know who and where to write messages asking for help. 08.07.24 my um69795454 | 67983708 account has been stolen. The attacker linked Google authenticator to it. I can no longer log in to my account. Your support team ignores me and does not respond. More tickets have already been sent and there is still silence from support. Please help me restore my account.
When did you contact support?
I write almost every day, starting from 07/08/24. So far, silence from support.
When did you contact support?
Hello. I send tickets almost every day, starting from 08.07.24. But there is silence from the support. Today I sent once again an appeal to support on 17-07-24 at 15:52 UTC +3.
Another week has passed. So no one answered or helped me. Is there any support at all?
Hi like the title in the post.
I think i canT access to my Main first account in different email.
Can someone please help me.
I cant get emails when i try to reset password.
the email dont show
i tried few times
I haven't played this game since Feb 2020 and have spent thousands and I logged in recently and it's not even my account. All my characters, items, wep, armor, levels, etc etc are gone and swapped with some level 15 garbage line up. I've contacted support, sent in pages and pages of purchases, and I just keep getting automated replies telling me to wait. This has been going on for over 2 weeks.
I thought I posted earlier but I guess it didn't go through. I quit playing in Feb 2020 and recently logged in and it's someone else's account. I spent several thousand on mine and had one heck of a team and all the best characters, again I spent thousands, and now everything is gone. Support keeps giving me automatic replies after I sent them page upon page of purchase proof. All my weapons, levels, characters, etc, etc, are gone and I've been giving some garbage line up. I don't know what to do.
ive changed my password. But then it asks for Google Authenticator code. Which i never had that app nor my account set up to do this. So i downloaded the app, yet i get no code. I also received a password recovery request in my email earlier this morning. i NEVER requested that this morning. I cant log in; i cant play. When will i be able to get this fixed. Seems like its taking forever while im missing out of tournaments, events, fusions, fragment summoning, ect.. UGH( this is not the account i cant log in on- this is a different account im using cuz i cant log in on the accounbt with the issue)
ive changed my password. But then it asks for Google Authenticator code. Which i never had that app nor my account set up to do this. So i downloaded the app, yet i get no code. I also received a password recovery request in my email earlier this morning. i NEVER requested that this morning. I cant log in; i cant play. When will i be able to get this fixed. Seems like its taking forever while im missing out of tournaments, events, fusions, fragment summoning, ect.. UGH( this is not the account i cant log in on- this is a different account im using cuz i cant log in on the accounbt with the issue)
Hi,
It will unfortunately take some time for support to get back to you since it's the weekend. =/
Can you help me, I don't have access to my account anymore because of a game error, although I have access to my email and the password to log in works
Hello guys. Seems the dual-authentication or Google authenticator was somehow enabled on my account (not this one). I dont use G/A and dont receive any codes on my mail. I have already sent ticket. Is there anything what can be done? Thank you.
Can you help me, I don't have access to my account anymore because of a game error, although I have access to my email and the password to log in works
Open a support ticket here: https://plarium.com/en/support/ and try to explain to them what's going on. Hopefully support can help you get back in sooner rather than later.
Hello guys. Seems the dual-authentication or Google authenticator was somehow enabled on my account (not this one). I dont use G/A and dont receive any codes on my mail. I have already sent ticket. Is there anything what can be done? Thank you.
Unfortunately help will have to come from support since this is an account matter.
How long do I have to wait for a response from the support service? Are there any approximate dates?
I have the same question. Almost a week passed and still nothing from support. I missed tons of events.
so my account in sodliers inc was created 13 years ago got logged out wrote a ticket support wants in game purchase history from my personal bank i also startedthe game from facebook i have never not once logged out of game my question why do they need bank statments ???
my plarium account of 13 years was logged out and this was for soldiers inc came from facebook 13 years ago support wants bank statments of purchases before the issue i did not log out don't remember acct login info from thirteen years ago any help here or some direction to recover y account would be immensely appreciated
My main account got hacked last friday....sent in a ticket the same day but still, one week later(!), have not got a response other than the auto reply-message....how long til you look at my case?
...and no response here either...
My main account got hacked last friday....sent in a ticket the same day but still, one week later(!), have not got a response other than the auto reply-message....how long til you look at my case?
Hey there!
Unfortunately the mod team can't directly help you with this issue. Support are the only people who can resolve it for you.
You've done the correct thing opening a ticket to start the recovery process though.
