Hy, i got some viruses in my pc so i reinstaled the windows. i lost all my accounts  including plarium account. i need some help to recover that ,  i have only de  name  . if you could verify somehow you wiil see that the account is inactive for some weeks ( 38 days). pls help , i dont wanna lose all my progres . i played for so long .  my gmail is lost to. i dont know what to do . 

Hi there,

Head over here: https://plarium.com/en/support/

And please open a ticket through the Raid page. Best of luck.

Не могу войти в аккаунт

Не могу войти в свой аккаунт, так как несколько раз ввёл неправильный код аутентификации.

Обратился в поддержку за помощью, и далее вы выполнили все условия по заполнению заявки: данные аккаунта, приложил скрины. 

 я

Это с лучом произошло 10.11.2023, но меня до сих пор порывают, не дают многочисленные запросы в техподдержку и на электронную почту. У меня прокачаный аккаунт, играю с 2019 года. Помогите хоть кто нибудь!!! 

Hello, I played the game for about a month, but I decided to play it again, I registered again, I registered with my other gmail in Plarium, everything is fine, but there is a promo code for new games and they do not work for me, it shows that I have already used it, what should I do?

My game is gone,,over a years work building my clan(team)..my acct number is um126331355/121468071,,,

Hi there,

Please go here: https://plarium.com/en/support/

then click on Raid and open a ticket to get in touch with support. 

i login her is it safe or i shoud change my password and stuff

i

i

if you logged in through the Plarium site yes, you're fine

Hello! Can I get help here?

Support does not respond! I lost access to my account

If it seems they haven't responded at all, you should check your spam or junk folder for an automated email you need to respond to. Those sometimes are sent out in certain cases.

Additionally, when did you first try and contact support?

Hello, I lost access to my Plarium account on 05.05.2024. I wrote to support 06.05, silence. Nothing came to the mail, neither from the bot nor from the support. What should I do? 

Still waiting to hear anything at all......can't get back in after update on my PC or my phone......To think about all the money that I feel is wasted........I am pissed off .....I have reinstalled and dumped cache etc a few times.....I noticed last night a ton of password resets and multi log-in....how can my account be logged in to three devices at the same time?

Anyone lost their Raid account recently? My friend did about one week ago.

did they contact support, if so have they heard back? 

Yes. Support reply that they will recover the account and ask for a new email. Then they went quiet for several days now with no update. If I message you the support service numbers, can you check the status?

is it the same person from this thread? 

https://plarium.com/forum/en/raid-shadow-legends/680_account-issues/1699554_update-on-a-support-ticket/

regardless, always best if players do the communicating themselves - whether to moderators or support - when it comes to figuring out account issues. 

Yes. Thats my friend - we did not realise that you do not encourage the posting of service numbers. Basically he just want to know if the service request is being worked on or what happens to it?

Hello. I no longer know who and where to write messages asking for help. 08.07.24 my um69795454 | 67983708 account has been stolen. The attacker linked Google authenticator to it. I can no longer log in to my account. Your support team ignores me and does not respond. More tickets have already been sent and there is still silence from support. Please help me restore my account.

When did you contact support?