Lost your account? Hacked? Working with Support?
Hey all-
Been a lot of threads since the Twitch data breach about folks who have had their accounts hacked. I wanna try and move some of that discussion to a single thread so we can help you better.
Have you opened a Support Ticket yet? If not, please do so.
The Process
Once you do, please respond to the automated email. Soon after that, up to a few days, you will receive an email from support asking for additional information from you. Provide as much of that as you can. Support will then begin the process of recovering your account for you.
Do Not Share Ticket Info Here
Do NOT however post your ticket numbers in public here. Account lost? Do not share your support tickets with anyone except directly to those of us tagged MODERATOR here in forums. There is a potential phishing scam going around right now.
If you have questions about the process, or anything else, please continue the discussion here. Also, if your account is recovered, please let us know here! I've already seen we've had some successes reported in the forums, and I'm very optimistic everyone here will get their accounts back!
If you have already created a ticket and are still waiting to hear back from support please send your ticket numbers to me IN A DIRECT MESSAGE. Do not post them in the comments please.
