Today I stopped to play the Prizes. They were the part that I most enjoyed of the game. And played everyday. I have read pages ago that I was helped? No I wasn't. And also I have read justifications about the way Plarium "update" the Prizes: There is no justification. And let me explain again because it seems that I didn't explain my self enough clearly before.
THE WAY PRIZES HAVE BEEN CHANGED:
1) Without previous notice or warn: It has no justification.
My case: I bought a BIG money "special offer" . The day after Plarium changed the Prizes. I bought it to play Prizes and the Experience tournament. Remaining rubies had other targets. Plarium ruined my plans.
This is like you test a car. You like it. So you buy it. After you have paid it you are informed that the engine has been changed because somewho or somewhat didn't like it. You complaint and see how the car's manufacturer hides behind some forum's moderator.
2) During a tournament: It has no justification.
This is like, after you pay for, in the middle of a chess tournament, the judges decide to change the rules. No more words are needed.
These 2 points have no possible justification. It is not the way to do the things. The players wouldn't have this reaction if this "update" was done taking them in consideration.
I'M SURPRISED that I have not read any single APOLOGY for the trouble Plarium has caused to their customers!!!! This is awesome!!!
Also I have explained my case several times. I have not received any message from Plarium's client care interested in my case, asking me details of the transaction, and looking for a solution.
ABOUT THE NEW PRIZES:
After playing everyday since the prizes were "updated" I have a more clear opinion about them.
The only positive thing I found is the big payouts including marines and luggers. This makes more balanced armies.
I have not seen any other advantage for the player.
Yesterday I had rows of 12 to take the big payout.
The way how I played, and how I was having fun is ruined. And I was playing them for fun and points.
Have no idea how to have back all what I have inside the prizes without risk and in the more fast way. (Please only official response here).
Plarium has demonstrated that have no in consideration their customers. My opinion about plarium was very positive. Not anymore. Thumbs down for Plarium.
(It is frustrating to know that this post is just a post)
I really feel bad.