chatpandore said:

Hello everyone,

Since the last update of the plarium play navigator, it doesn't work anymore on my computer : https://gyazo.com/03a6de6edd4c518f996d6388cefd9e27

Am I the only one to have this problem ?

Thanks for a solution

Hello!

Feel free to reinstall the Plarium Play application, make sure all the components of the application will be fully deleted. The new installer you can get here: https://plarium.com/en/plarium-play/ 

mcry said:

hilfe kann mich nicht einlogen

Hallo!

Bitte senden Sie eine Ticketanfrage.

I done the update and when i clic on the PlariumPlaySetup, a message appears:  Instalation failed, this application is already installed on your computer.

But when i m going to my programs list, the Plarium application is not there!!

Agent Pavel said:

Dear Archons!

This topic is created to discuss issues you may experience when logging into the game. Here you will find guides and articles, which contain useful information for troubleshooting. Our moderators and technical support agents can also help you in solving login issues. Besides, please check the solutions posted by other players in this thread. They might be useful for resolving the issue without waiting for a response from the staff.  

There are two reasons you may experience login issues:

1. The server does not respond. The game client is unable to connect to the server. I.e., the request from your PC is delivered to the game server, but cannot be processed.  
   
2. Network problems. The request from the game client cannot be passed to the game server due to the internet connection issues.  
   

In the first case, the issue can be resolved by the game server developers.

If the issue is related to the network problems, the developers can rarely affect the resolution from their side. When the request is sent from the game client to the server, it goes through a long way before reaching the target. If the connection is lost at some stage, the signal won’t be delivered and will return to the sender(i.e. your game client).

To make the process of solving the issue easier and faster, we have collected the solutions in one article:

Ultimate Loading Troubleshoot

The most common login issues and their solutions:  

1. The game does not load / Error upon login 

Login issues can also be caused by the software you are using. To exclude the reasons that are related to the browser, please do the following:  

Clear your Browser's cache / Launch the game in the Incognito mode / Update your browser to the latest version / Launch the game in another browser: Google Chrome, Mozilla Firefox, Opera / Update Adobe Flash Player / Enable Adobe Flash Player in your browser

2. The game elements are not displayed / are displayed incorrectly 

This issue can be related to the DNS settings or to the restrictions of your regional network provider. Solution: 

Clear your Browser's cache / Change DNS settings / Install Browser VPN 

3. Longtime response to actions in the game / The game is lagging  

This situation can also be related to the browsers and/or the other software issues. Please perform the steps described in paragraph 1, minimize the number of possible reasons. If the issue is not resolved, please record a HAR file and send it to our support team for the further investigation. Please use this link to send the file. 

How to create and send a .har file

Please note that you need to clear your browser’s cache before the record. Start recording before receiving the error / performing abnormal actions in the game.

What should be done if the issue is not resolved?

It is important to perform the actions described above. They may sound like a lame excuse, but help to solve the issue in most cases. If you are unable to enter the game after performing the steps above, then please post the following data in this thread:

• The name and version of your browser; 
  
• The screenshot of the error you receive (or the glitch); 
  
• The steps you have performed to solve the issue. 

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I done the update and when i clic on the PlariumPlaySetup, a message appears: Instalation failed, this application is already installed on your computer.

But when i m going to my programs list, the Plarium application is not there!!

hello, for a month the game has become very slow, between one action and another 10 - 15 seconds can pass, I tried to clean the cache, made all the updates on pc, video card, etc. but no results.

I attach the specifications of my laptop, purchased a few months ago.

Then I noticed that the flash_wrapper uses a lot of memory and engages the CPU excessively, making everything slower.

I await some advice to resolve.

lasthero ITA said:

hello, for a month the game has become very slow, between one action and another 10 - 15 seconds can pass, I tried to clean the cache, made all the updates on pc, video card, etc. but no results.

I attach the specifications of my laptop, purchased a few months ago.

Then I noticed that the flash_wrapper uses a lot of memory and engages the CPU excessively, making everything slower.

I await some advice to resolve.

Hello, lasthero ITA.

I forwarded this information to the team and it looks like the video card is pretty weak and this could be a reason for such behavior.  To my regret, there is nothing we can do in this case. 

The Plarium Play app is not displaying a "play now" button to click on, like showed in images, and therefore I cannot login from the app. Please see the image attached. I also noticed there is a free bonus offer of 500 drachmas and several units now for people downloading the app and logging in through there, and hope I will still qualify for this.

TATAR said:

hi 

i m facing some trouble for loading the game right now  . 3 hours  ago everything was normal , no probleme with the game . the loading was fast . and now i m just waiting for 30 min and still the loading page 

Hello! 

Please join this topic and perform all the instruction from the first post. 

In case it does not help, there is an instruction on how to create .har file and contact the support team. 

I hope this helps!

Hello, Archons! 

We are tremendously sorry for the delayed reply. Could you please specify if the login issue still persists?  

hi, i cant upload the new version 6.1.0, there is a icon UPDATE but i clic but dont run upload

https://prnt.sc/t264kp

i click sign in game load bar reaches 100% then gives an error message copied error tried to send it to support

but wont let me send it to support cuz apparently my email address apparently doesnt exist although i use the same email address to sign in every time i play this game

and every other online game i play