smdol1 said:

Hello I'd like to make a suggestion to better the customer service possibly. Tho it may have been only one lazy answer from one person it is best to keep all employees in check so that they provide the customer with the satisfaction that they are the priority and they are here to help. As a former apple employee customer service and satisfaction means alot to me. When I asked for help about issues of logging into server one I only got "it looks like you have successfully logged into that server" while indeed I did it was only because I used another device. I expected the employee to first at least ask probing questions or at least "hi im glad you contacted us I'll be happy to help. it looks like you already have been able to log in that server, was the issue resolved?" That would of let me explain no I had to use another device. But all I got was some easy it looks fixed and the person closed it as resolved. It was not resolved. 

Thanks for your feedback! You can share it with our Support Team in the feedback form so they could improve their service.

You can describe your gameplay suggestion in this topic.

Please allow me to ask if I !At join the customer service for stormfall so that I may bring your customers the respect they need. I felt like I was treated like some third person object and I would like to better assist your customers so that they don't get the type of feeling I got.

Different castle skins, because they are very select few and benefit as much as others making everyone use the same few. maybe special promo ones, some you can alter your self making it what ya want it to look like. wall defense really are low as well, seems like could be a lil stronger and infirmary could have a lil better deals to revive. thanKS

I'd like to request a send all troops back option for a fort and beacon. As some players may not be on when there's a need to recall. And would save a lot of members troops. Make it to where a marshal or cpte this option only. 

Dear NIKTIA METEOR,

Where exactly is the "feedback form" when I went to provide feedback from the game it took me directly here and I couldn't exactly find a suitable place for this type of discussion. And let me bring to YOUR attention that this area was marked "YOUR SUGGESTIONS" I made a suggestion to keep your employees in shape about how they do their customer service as well as asked if I may join the customer service team as well. Why it showed up as 2 messages I have no idea.

Oh and NIKITA I already filled out the silly in game feedback thing. 1 star. Because it was not resolved! I came here to provide my suggestions that Plarium needs to make sure their employees provide better customer service. 

Let me make sure im clear tho because last time I posted here the last admin had issues understanding me. 1. I made a suggestion on a page that was titled "your suggestions" stating my suggestion about customer service. 2. if you meant the in game feedback I've already done that. It was not resolved. The idiot thought it was and closed it. Please let me know if you are confused about why I'm posting these. 

smdol1 said:

Dear NIKTIA METEOR,

Where exactly is the "feedback form" when I went to provide feedback from the game it took me directly here and I couldn't exactly find a suitable place for this type of discussion. And let me bring to YOUR attention that this area was marked "YOUR SUGGESTIONS" I made a suggestion to keep your employees in shape about how they do their customer service as well as asked if I may join the customer service team as well. Why it showed up as 2 messages I have no idea.

You can fill the feedback form after your ticket was closed. As I said before this topic is for gameplay suggestions. Please, follow the rules.

"We understand that sometimes people may have questions or concerns regarding an administrative action, or wish to appeal a warning or infraction report. We’re happy to discuss and review specific cases, but we ask that you please email us via our Helpdesk system. We will not discuss specific actions publicly on our forums."

Well when a forum topic is stated as "your suggestions" I believe it to be any type of suggestion. As I have made my suggestion about help make sure customer services are good. Technically customer service for a mobile game isa type of gameplay discussion as it effects how I or some people enjoy the game. Please be more specific in the tags if you do not want these types of things.

smdol1 said:

1. Why does it seem like you only read one of my messages then reply instead of all of them and then replying. Makes it seem like your not listening. 2. Why did you put part of that comment in parentheses? Did you copy and paste it from some website? Seems like this forum needs a change. The way things are handled kills my enjoyment. I wont be buying anything anymore Plarium..

1. You may elect to post all of your comment in 1 post instead of spamming out 3-4 replies. It is very possible that the person responding to you began their post before your additional 4-5 posts came in, and thus they didn't even have a chance to read it all.

2. The portion of the reply that is in quotations is to signify that the text within the quotation marks is an exact quote (which is literally the purpose of the quotation punctuation mark). Though I guess they should burn in Hades for failing to site the reference for their quote!!

Also , the original post in this thread makes it pretty clear what the intent of the thread is. Your failure to read through the thread or at least skim through, before posting, is not the fault of the mod/admin. It seems more like you're trolling because you are upset, I assure you this will only make you more upset and result in unsatisfactory responses in general.

Thanks for this explanation, Saage.

Many of us have hit Paragon 10 and really can go no further.  My Question and suggestion is this.

After Paragon 10 some of the BG's and also the Daily Quests are still awarding paragon points.  These Paragon Points which now have become useless to us, are basically non existent in the Black Market under paragon yet still are being added as overage to our paragon itself.  What about allotting ways to exchange paragon points exceeding the 10 marker for extra bonuses?

Just a thought.

Would it be possible to make it so you could rotate the screen. 

Many of us have hit Paragon 10 and really can go no further.  My Question and suggestion is this.

After Paragon 10 some of the BG's and also the Daily Quests are still awarding paragon points.  These Paragon Points which now have become useless to us, are basically non existent in the Black Market under paragon yet still are being added as overage to our paragon itself.  What about allotting ways to exchange paragon points exceeding the 10 marker for extra bonuses?

Just a thought.

Tamerin

Would it be possible to make it so you could rotate the screen. 

NIKITA METEOR said:

rnockjr said:

I wanted to make a suggest that beacon defense tournament point system needs to be revised.

Too many players get little or no reward for defending a beacon and taking massive losses. I realize that point are awarded based on who's troops killed the offense, but it is almost always awarded to the top few contributors with nothing awarded to the average castle.

In most leagues, half the league has 3-10million defense in a beacon then the other half 20-30 with a few monsters. The monsters get almost all the points and this is just not fair as everyone plays a part.

Also too many players are taking massive losses when they attack Beacons. Defensive players can receive points during PvP or Beacon Tournaments so they could be rewarded.

I am not sure you understood what the player meant. What he was trying to say was: 

Say you send 3m offense at a beacon during beacon PVP. It hits, nearly all your troops sent at the beacon die, and you get a nice healthy amount of PVP points as a reward. NOW, say you have 3m defense in your beacon and a league attacks your beacon and takes it. The player that lost the 3m defense does not receive nearly as many PVP points, in total, as the player that sent 3m offense at his beacon. (Despite both players losing 3m troops. Additionally unfair seeing as 3m defense is statistically harder to build up rss/time wise compared to 3m offense.) 

subliminary said:

I am not sure you understood what the player meant. What he was trying to say was: 

Say you send 3m offense at a beacon during beacon PVP. It hits, nearly all your troops sent at the beacon die, and you get a nice healthy amount of PVP points as a reward. NOW, say you have 3m defense in your beacon and a league attacks your beacon and takes it. The player that lost the 3m defense does not receive nearly as many PVP points, in total, as the player that sent 3m offense at his beacon. (Despite both players losing 3m troops. Additionally unfair seeing as 3m defense is statistically harder to build up rss/time wise compared to 3m offense.) 

The player is suggesting the devs somehow rework the distribution of PVP points gained by those defending a beacon/fortress. 

Offensive Units cost more Resources, it takes more time to build them so you get more PvP points for them.

3m defense is statistically harder to build up rss/time wise compared to 3m offense.

Please Increase Catacomb Level!!

Dear Sir/Madam

At the moment we can hold 1.5m resource in our storages but level 24 catacomb only can hold 40k resource which is way unbalanced please upgrade catacomb level by 10 or 20 levels so at least we can hold to 200k resource.

Please Increase Catacomb Level!!

Dear Sir/Madam

At the moment we can hold 1.5m resource in our storages but level 24 catacomb only can hold 40k resource which is way unbalanced please upgrade catacomb level by 10 or 20 levels so at least we can hold to 200k resource.

Thank you plarium for your attention.