Hi guys! I need your help! I’m using IOS and recently i reseted my account by deleting it from my iphone storage. When i tried to download it again everything seems fine until i choose my champion. The screen has a downloading text and a circle with 6 percent on it. It goes to 7 percent but doest go up higher. The problem is i cant do anything but to follow the tutorial up to the first stage of the campaign which the screen stuck or hang at the loading screen of stage 1. I tried re-installing the game multiple times but still no progress. It always the at the same loading screen. Any solution will be greatly appreciated since i really love this game now.

Ieatass said:

Hey I just deleted my brothers app on accident and I feel real bad because he didn't save his account, is there any way to get it back

Hi!

Hello!

If you want to start a new game, you can connect your current account to Plarium ID (you can use any email for that purpose). Then log out of your account and create a new one using the Touch to start button on the main screen. 

DENARYUS said:

i would like to start over how do i reset to the beginning please

Hi 

I would love it if you could delete this account  Player 18680295

As I don’t know how to delete it and restart as new 

Please let me know if you can or not 

Your sincerely player 18689295

P.s thanks

Hi and welcome to the Forum! 

It isn't possible to delete the account. If you want to start a new game, you can connect your current account to Plarium ID (you can use any email for that purpose). Then log out of your account and create a new one using the Touch to start button on the main screen. 

Please contact our support team if you have additional questions.

Unknown_Ranger said:

Hi 

I would love it if you could delete this account  Player 18680295

As I don’t know how to delete it and restart as new 

Please let me know if you can or not 

Your sincerely player 18689295

P.s thanks

I updated the game and it was uninstalled on my phone since then I've re-downloaded and I've had to start again can I get my old game back when I don't know the ID code?

Unknown_Ranger said:

Hi, I started today player 26699023, but a few minutes later I found a download link that promised a starter package with a free champion and gems and such. I deleted the app (iPhone) but when I installed via the link it remembered the previous game and did not give me the promised package. How can I get around this? Can I reset or somehow fully delete the game? It is not linked to a Facebook or plarium account

HI

firespinner2017 said:

I can’t get add someone to a clan can’t even find tHe username

Hi

What if he apply to your clan?

Hi support I had an account named Worthlattice I didn't insure it with a password I had made some purchases on that account and I regret not adding an email

hi, I don’t know who to contact but I clicked on my Raid app to see that it had started from the beginning :( I had manny shards was in the middle of a tournament anyway to get my account back asap. name was el vfairie