Hi!

You can contact our Support Team from the game using the Support button, which is available in Settings.

Right now we're not deleting the inactive accounts (unless the question involves GDPR), so you may simply abandon it. 

hi my originally nick name in the game is ~FirstLegend~

when i first played the game i didn't insure my account with facebook and my nick name was and stayed ~FirstLegend~ as i played the game i wanted to insure my acc with facebook so i did and all worked fine and my stats ware saved but today i did logout from the face in the game and tryed to reconnect with the same facebook and it started a hole new game in the game!!! are my account ware deleted or still can be saved?

please help

Hello Legend,

We received a ticket from you and already solved this issue.

Sorry for the delay in replying to you on the forum.

Hey Ranger!

You can contact the support team by clicking the support button in the settings. Hope this helps!

Hi, I want to reset my game and start with new hero. How do I do that.  My game hasn't linked with facebook or platinum id.  I did delete the game and installed it again but it was my old id.  Could you please help me with it

Unknown_Ranger said:

Hi, I want to reset my game and start with new hero. How do I do that.  My game hasn't linked with facebook or platinum id.  I did delete the game and installed it again but it was my old id.  Could you please help me with it

Regards Sreejon

Hey Sreejon!

To play the game you need a Plarium ID, so if you wanted to restart, you would need to create another account using a different email. 

Hope this helped!

Razorback said:

I tried to login through Facebook to get extra coins and it ended up resetting my game. I don’t know how to get it back and the support thing on the game won’t let me submit my issue. Username is Razorback and I’ve been playing for about a year! That’s a lot of stuff missing! Please let me know how to get it back! Thanks!

Hey Razorback!

Wow that must be a lot of progress. If the support function doesn't work in game, you can submit a ticket to the support team and they would be happy to help. You can submit one here, https://goo.gl/NWMB1Z

Hope this helps!

Hey deer supporter, my current nick name “切嗣的专属痴汉” in the game which is concerning some private informations in real world, so that I want to change another nick name with ‘Azag-Thoth’ to continue my game. Hoping for your support! My game ID is ‘863421’, Thanks!!!

Hi I have not played for a few weeks but when I started playing again yesterday my game started over with a new player id 2015666 so is it possible to get my original back player id 182387?

Hi, Galak!

Please submit a ticket using the in-game helpdesk and we will help you restore the lost account.
Looking forward to hearing from you!

Lord Shazar said:

Hey deer supporter, my current nick name “切嗣的专属痴汉” in the game which is concerning some private informations in real world, so that I want to change another nick name with ‘Azag-Thoth’ to continue my game. Hoping for your support! My game ID is ‘863421’, Thanks!!!

Hi!

You can change the nickname on your own.
To do that, you need to buy the Name Changer item in the Shop > Gem Shop tab.

Have a great day!

I want to know how to reset my account, i already linked to fb, and plariumID, i don't have time to create another email which is just make me busy managing many accounts. If it possible to start from beginning, tell me how? If its not, at least give me a chance to change server. I found there is a server name but i couldnt change it. Hope i get a way to start a new game

hi  I want to delete my ID game raid. ID:4449356

Email:[email protected] 

Hi Support

I was playing raid with the name of Lord of Summer and then, for unfurtunate circumstance i had to restart and i do with a similar name: l0rd of summer ( first o is a zero )

Can I use again my firt account? it was enjoying the game most.

Worthlattice said:

Hi support I had an account named Worthlattice I didn't insure it with a password I had made some purchases on that account and I regret not adding an email

Hi

If you cant enter the game contact with our support via this email:[email protected].Send there your accunt and your issue details

Hello i need to switch my current plarium account conected to my charcter and i dont have acces to that mail any

more