Same here - I have ascended all of the factions but my progress is stuck at 12/13 (I have noticed that after ascending fourth champions it was displayed as 3/13 instead of 4/13).
Could you fix it somehow? I am not even able to check which faction is not ascended so I can't try it again.
--
um28419894 | 27940635
Production1
Same for me 11/13 completed but I have done them all and kept a list. I did 2 banner lords first (chevalier and courtier) and the counter stayed at 0. I tried a few other factions and it counted them so I went ahead and did all other factions but stupidly did not check it every time so I don't know what other faction did not count. At the end I did another banner lord (myrmidon) just to see and it still did not count it. Very frustrating to say the least. And yes, in game support is frozen for me as well.
I have this issue as well.
I'm at 8/13.
Champions Ascended;
Banner Lord - Chevalier (did not count)
High Elves - Fencer
Sacred Order - Relic Keeper
Barbarian - Soulbound Bowyer
Ogryn - Ignatius
Lizardman - Skullsworn
Skinwalkers - Ursine Icecrusher
Demonspawn - Marquess
Undead Horde - Frozen Banshee
Dark Elves - Crimson Helm (This did count)
Dwarves - Cudgler