Oct 17, 2018, 19:1510/17/18
09/10/14
1
I play with PC (windows vista) and I can't install the new Plarium Play in my computer. So I can't continue to play?
It's possible to continue to play in the last version of the game?
Thanks
JuanLoading issues
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Oct 20, 2018, 15:5110/20/18
03/20/16
5
I am still having trouble accessing the game. The protection i have on my laptop keeps telling me that there is a virus attached to Plarium Play download,and keeps moving it to quarantine...have sent a file away for analysis, see what they say....
Agent PavelTechnical Support
Oct 21, 2018, 15:3210/21/18
07/02/15
4521
4 Poseidon said:
I am still having trouble accessing the game. The protection i have on my laptop keeps telling me that there is a virus attached to Plarium Play download,and keeps moving it to quarantine...have sent a file away for analysis, see what they say....The issue can be related to a particular Antivirus. Our devs have checked the exe file and no viruses were found.
Agent PavelTechnical Support
Oct 21, 2018, 15:3610/21/18
07/02/15
4521
Freemont HBG said:
Please try downloading the file by this link. This is x32 version of the app for Windows.I play with PC (windows vista) and I can't install the new Plarium Play in my computer. So I can't continue to play?
It's possible to continue to play in the last version of the game?
Thanks
Juan
Oct 21, 2018, 18:0610/21/18
03/20/16
5
this is what i get if i try to download Plarium play....the virus i get is Win32:Adware-gen [Adw] and its automatically sent to quarantine.
..i hasten to add there is at least one other person i know gets the same message on their laptop ....
Oct 21, 2018, 18:2610/21/18
08/23/17
3
Am not able to login - going on for days. Game stops at 92-94% load. Have tried on multiple computers (all Mac) all using current version of Chrome (Version 70.0.3538.67). Followed all suggestions, clearing cache's etc. Set up another player, can log in fine, what should I do?
Agent PavelTechnical Support
Oct 22, 2018, 10:0710/22/18
07/02/15
4521
Rabbit said:
I have found that you logged into the game. Could you please specify if the issue has been resolved?Am not able to login - going on for days. Game stops at 92-94% load. Have tried on multiple computers (all Mac) all using current version of Chrome (Version 70.0.3538.67). Followed all suggestions, clearing cache's etc. Set up another player, can log in fine, what should I do?
Oct 22, 2018, 23:0810/22/18
08/23/17
3
Yes, thanks! Worked just now...
Oct 23, 2018, 00:0310/23/18
01/19/15
2
I recently had loading issues and i was locked out of my account for 3 days. During that time i was unable to hide my troops in my acropolis so i lost over 5 million offensive troops. If i was not locked out i would not have lost those troops.
Agent PavelTechnical Support
Oct 23, 2018, 11:0010/23/18
07/02/15
4521
Kingkiller said:
I recently had loading issues and i was locked out of my account for 3 days. During that time i was unable to hide my troops in my acropolis so i lost over 5 million offensive troops. If i was not locked out i would not have lost those troops.
I am sorry for your loss. There were no issues with the game server recently which could prevent you from entering the game.
In case you experience an issue with entering the game, please follow the steps described in the initial post in this thread.Oct 24, 2018, 09:2910/24/18
10/15/15
18
Finally got messaging working after 5-7 weeks (i've lost count) except that it still freezes if i delete Leonadas messages & have to reboot game. This is on the Thracian Frontier server. Also the Acropolis does not scroll & the tabs on the Emporia bar via events keeps disappearing & why after choosing an emporia type (ie miners etc) & sending troops does it flick back to all types again so i have to go through tab selection over & over again for each one ?
Agent PavelTechnical Support
Oct 25, 2018, 07:0910/25/18
07/02/15
4521
August said:
Finally got messaging working after 5-7 weeks (i've lost count) except that it still freezes if i delete Leonadas messages & have to reboot game. This is on the Thracian Frontier server. Also the Acropolis does not scroll & the tabs on the Emporia bar via events keeps disappearing & why after choosing an emporia type (ie miners etc) & sending troops does it flick back to all types again so i have to go through tab selection over & over again for each one ?
Hello, Archon!
Please submit an individual topic with your question specified in it. Here is an instruction on how to report bugs.
Also, here is an existing thread on the messages issue. Please describe the issue in detail.Oct 26, 2018, 11:3010/26/18
09/25/18
2
Log in stops at 92-96%, used suggestions, what else? Using Chrome... its current... Chrome popup says Plarium is "unresponsive"....
Agent PavelTechnical Support
Oct 28, 2018, 15:5810/28/18
07/02/15
4521
Peephole said:
Log in stops at 92-96%, used suggestions, what else? Using Chrome... its current... Chrome popup says Plarium is "unresponsive"....
If you play on plarium.com, please try installing Plarium Play app.
Also, have you tried loading the game via Incognito mode? Please try launching the game in another browser, to check if it loads. E.g. Opera and Vivaldi browsers.Oct 29, 2018, 01:1210/29/18
09/25/18
2
Chrome Incognito doesn't work, same with Opera. Both stop at 96%.
Can't use your app - running OSX?
(It is confusing to keep stopping to tell players to use your app when should be able to see using OSX / Mac?)
Oct 29, 2018, 23:2910/29/18
Oct 29, 2018, 23:33(edited)
05/21/17
1
have troubles with chrome_elf.dll, recognized as malaware by kaspersky and deleted. I need to know what version of this is used in the plarium play, so i can try to put the correct one. The one in your installer is going directly to alert the antivirus and been deleted.
By the way, I am dependant of Play, because of loading problems with all the browsers I had tried. Sometimes, very rarely, it is loading in Chrome or Vivaldi. Honestly, I will probably quit playing under those conditions.
Oct 29, 2018, 23:4410/29/18
11/09/16
2
Agent Pavel said:
Hello, Archons!
For those, who experience issues with the desktop app. Please try deleting the app and its installer completely. After it is deleted, please download it once again using this link. Please inform me of the result.
After Install the app, I can't open it !! I try several times, (uninstalling and clean install from the link above). This is the error message:
https://gyazo.com/d5890a229965c83f2ace4c0865a9bf23
Win 10 64 bit
thanks
Agent PavelTechnical Support
Oct 30, 2018, 11:1710/30/18
07/02/15
4521
Peephole said:
Chrome Incognito doesn't work, same with Opera. Both stop at 96%.
Can't use your app - running OSX?
(It is confusing to keep stopping to tell players to use your app when should be able to see using OSX / Mac?)
Our devs are working on the app for Mac. It should be released soon.
Please try clearing cache and cookies in your browser for all time. And in the case of OS X, Google Chrome browser works with WebGL the best. Make sure you use the latest version.Nov 1, 2018, 22:2811/01/18
Nov 1, 2018, 22:28(edited)
11/09/16
2
Andrea N said:
Agent Pavel said:
Hello, Archons!
For those, who experience issues with the desktop app. Please try deleting the app and its installer completely. After it is deleted, please download it once again using this link. Please inform me of the result.After Install the app, I can't open it !! I try several times, (uninstalling and clean install from the link above). This is the error message:
https://gyazo.com/d5890a229965c83f2ace4c0865a9bf23
Win 10 64 bitthanks
WTF Kaspersky Antivirus block Plarium app !!! a Trojan inside?????
let me know what I can do, pls...
Nov 2, 2018, 10:1311/02/18
06/01/15
2
Since early this morning, the game loading stops at 94%. Chrome reports the Plarium page as "unresponsive".
Please don't suggest installing the app, I am a Mac user.
Any info on server problems this morning ?
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