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3 4 5 6 7 8 9

Agent HelgaTechnical Support

Feb 26, 2019, 15:0102/26/19

05/13/15

1258

And back to the issue.

Could you please describe some of the cases when the game lags and freezes the most? I need some exact situations like "open that window -> click that button-> the game freezes".

Fortuna

Feb 26, 2019, 16:5802/26/19

Feb 26, 2019, 16:58(edited)

03/10/15

1571

it does not matter what you do, is general... it happens when you play and do actions, nothing specific, if so i would have mention, thats why its no bug is laggy .. probably a laggy server for the amount of actions needed with all the upgrades over the years or really bad coding by the dev teams

Player

Mar 4, 2019, 09:1003/04/19

10/18/14

i tried everything but game will not load it sticks at about 98% and freezes ..tried deleting it and installing it same.windows 7 32 bit seems to be a common problem

Agent HelgaTechnical Support

Mar 5, 2019, 15:1003/05/19

05/13/15

1258

player said:

i tried everything but game will not load it sticks at about 98% and freezes ..tried deleting it and installing it same.windows 7 32 bit seems to be a common problem

Hi!

Does the browser version load properly?

holllo

Mar 9, 2019, 11:5603/09/19

Mar 9, 2019, 11:56(edited)

03/09/19

black screen games not loading, that's the same in all games on plarium, i played other flash online games somewhere else with same computer, same browser and same flash.

please no need to have any support bots like anywhere just able to answer to check or change everything in my side when 99.9% of the time the problem is not mine.

i ll try again later if not working before tomorrow you can delete everything of my account

holllo

Mar 10, 2019, 05:5103/10/19

03/09/19

black screen again and again, i give up, fix it

Agent HelgaTechnical Support

Mar 10, 2019, 11:0303/10/19

05/13/15

1258

Hi!

Please complete all the instructions from the first post.

If it does not help, please contact us through the link you also will find in that post.

marycus222

Apr 25, 2019, 16:1004/25/19

02/04/19

halo, I have upgraded to Play Plarium and now I'm giving it back to level 1. I'm level 80 and the game name atenatus, I bought last week 2 times the offer of 7.3 euros and I have many payments made. how do I get back into my account again? And I play Vikings war, I have the level 21 castle and the level 48 hero. Please help me get in the account

Agent HelgaTechnical Support

Apr 30, 2019, 13:5304/30/19

05/13/15

1258

marycus222 said:

halo, I have upgraded to Play Plarium and now I'm giving it back to level 1. I'm level 80 and the game name atenatus, I bought last week 2 times the offer of 7.3 euros and I have many payments made. how do I get back into my account again? And I play Vikings war, I have the level 21 castle and the level 48 hero. Please help me get in the account

Hello!

Account issues are handled individually. Please submit a ticket to our Support Team here. Also, note that our team does not work with Vikings, this game has a separate support website here.

*~*Louis*~*

Apr 30, 2019, 15:1704/30/19

03/04/17

hello ... I get in touch with you to see if you can help me ... I had a problem with plarium play .. now ... I hit at 15:30 an enemy ... and when the troops returned ... the beta plarium play application has been broken ... it still does not work ... and it would not let me in to take the troops to the acropolis ... my enemy has attacked me and destroyed all my forces attack ... I've been a player for a long time ... and always buying in the market ... really ... this has happened to me ... I still can not access plarium play beta ... after having restarted several times ... it has caused me a great loss ... I can send you screenshots of everything .. to see if you can help me ... I can not enter beta plarium ... or restart the computer ... many Thank you

Agent HelgaTechnical Support

May 21, 2019, 15:1505/21/19

05/13/15

1258

The WarlocK said:

hello ... I get in touch with you to see if you can help me ... I had a problem with plarium play .. now ... I hit at 15:30 an enemy ... and when the troops returned ... the beta plarium play application has been broken ... it still does not work ... and it would not let me in to take the troops to the acropolis ... my enemy has attacked me and destroyed all my forces attack ... I've been a player for a long time ... and always buying in the market ... really ... this has happened to me ... I still can not access plarium play beta ... after having restarted several times ... it has caused me a great loss ... I can send you screenshots of everything .. to see if you can help me ... I can not enter beta plarium ... or restart the computer ... many Thank you

Hi!

I am sorry for such a delayed response.

About your question, please contact our support team through the application. There is a Support button.

WRATH

May 23, 2019, 20:3105/23/19

03/26/15

Technical issues from Asia says game is not available in my region all of a sudded

http://prntscr.com/nsj92j

raven

Jun 18, 2019, 16:5406/18/19

01/28/17

i m facing some trouble for loading the game right now . 3 hours ago everything was normal , no probleme with the game . the loading was fast . and now i m just waiting for 30 min and still the loading page

Agent RomaTechnical Support

Jun 19, 2019, 14:2106/19/19

05/10/19

399

TATAR said:

hi

i m facing some trouble for loading the game right now . 3 hours ago everything was normal , no probleme with the game . the loading was fast . and now i m just waiting for 30 min and still the loading page

Hello!

Please join this topic and perform all the instruction from the first post.

In case it does not help, there is an instruction on how to create .har file and contact the support team.

I hope this helps!

Dionysus

Jun 24, 2019, 12:3106/24/19

02/14/19

I have not been able to play the game or log in for almost 2 hours.

Do others have the same problem?

Agent RomaTechnical Support

Jun 24, 2019, 13:4606/24/19

Jun 24, 2019, 13:47(edited)

05/10/19

399

Dionysus said:

I have not been able to play the game or log in for almost 2 hours.

Do others have the same problem?

Hello,

Thanks for reporting about this issue.

It has occurred on the side of a third-party service that we are using for hosting.

Nevertheless, the problem has already been fixed.

On behalf of Plarium, let me apologize for any inconvenience the situation might have caused.

Fortuna

Jun 24, 2019, 19:2006/24/19

03/10/15

1571

apologies don't compensate lost of troops due to this .....

Deleted

Jul 13, 2019, 12:4007/13/19

Hi, I was playing and refresh the page and for the last 2 hours the game won't load either on the browser version or the app. I have not changed anything on my pc I just refresh the page! What is going on?

I've submitted a report btw no answer from tech support.

Is anybody working today?

Deleted

Jul 13, 2019, 15:2507/13/19

It's been over 4 hours now still can't load the game! Does anyone has the same problem?

Wrakzoeker

Jul 13, 2019, 16:1007/13/19

04/08/19

Indeed , same problem here Shin :-(

3 4 5 6 7 8 9

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If the connection is lost at some stage, the signal won’t be delivered and will return to the sender (i.e. your game client). \",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":366,\"style\":\"color-rgb(174,178,201)\"},{\"offset\":0,\"length\":366,\"style\":\"bgcolor-rgb(39,38,48)\"},{\"offset\":0,\"length\":366,\"style\":\"fontsize-16\"},{\"offset\":0,\"length\":366,\"style\":\"fontfamily--apple-system, system-ui, system-ui, \\\"Segoe UI\\\", Roboto, \\\"Helvetica Neue\\\", Arial, sans-serif\"}],\"entityRanges\":[],\"data\":{}},{\"key\":\"93di1\",\"text\":\"To make the process of solving the issue easier and faster, we have collected all known solutions in one article for you. \",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":121,\"style\":\"color-rgb(174,178,201)\"},{\"offset\":0,\"length\":121,\"style\":\"bgcolor-rgb(39,38,48)\"},{\"offset\":0,\"length\":121,\"style\":\"fontsize-16\"},{\"offset\":0,\"length\":121,\"style\":\"fontfamily--apple-system, system-ui, system-ui, \\\"Segoe UI\\\", Roboto, \\\"Helvetica Neue\\\", Arial, sans-serif\"}],\"entityRanges\":[],\"data\":{}},{\"key\":\"emsuo\",\"text\":\"\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{\"text-align\":\"start\"}},{\"key\":\"7lci7\",\"text\":\"Ultimate Loading Troubleshoot \",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":29,\"style\":\"color-rgb(174,178,201)\"},{\"offset\":0,\"length\":29,\"style\":\"bgcolor-rgb(39,38,48)\"},{\"offset\":0,\"length\":29,\"style\":\"fontsize-16\"},{\"offset\":0,\"length\":29,\"style\":\"fontfamily--apple-system, system-ui, system-ui, \\\"Segoe UI\\\", Roboto, \\\"Helvetica Neue\\\", Arial, sans-serif\"},{\"offset\":0,\"length\":30,\"style\":\"BOLD\"},{\"offset\":0,\"length\":30,\"style\":\"ITALIC\"},{\"offset\":0,\"length\":30,\"style\":\"UNDERLINE\"}],\"entityRanges\":[],\"data\":{\"text-align\":\"left\"}},{\"key\":\"62hnn\",\"text\":\"\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{\"text-align\":\"start\"}},{\"key\":\"8rt03\",\"text\":\"The game does not load/ Error upon login/ The loading screen got stuck at 99%/ Black or White screen \",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":100,\"style\":\"color-rgb(174,178,201)\"},{\"offset\":0,\"length\":100,\"style\":\"bgcolor-rgb(39,38,48)\"},{\"offset\":0,\"length\":100,\"style\":\"fontsize-16\"},{\"offset\":0,\"length\":100,\"style\":\"fontfamily--apple-system, system-ui, system-ui, \\\"Segoe UI\\\", Roboto, \\\"Helvetica Neue\\\", Arial, sans-serif\"}],\"entityRanges\":[],\"data\":{\"text-align\":\"left\"}},{\"key\":\"6lbjh\",\"text\":\"Clear cache in Plarium Play. To reset the cache, open Plarium Play > Settings > Troubleshooting > Press the button \\\"Reset cache\\\". \",\"type\":\"ordered-list-item\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":130,\"style\":\"color-rgb(174,178,201)\"},{\"offset\":0,\"length\":130,\"style\":\"bgcolor-rgb(39,38,48)\"},{\"offset\":0,\"length\":130,\"style\":\"fontsize-16\"},{\"offset\":0,\"length\":130,\"style\":\"fontfamily--apple-system, system-ui, system-ui, \\\"Segoe UI\\\", Roboto, \\\"Helvetica Neue\\\", Arial, sans-serif\"}],\"entityRanges\":[],\"data\":{}},{\"key\":\"9105j\",\"text\":\"Uninstall Plarium Play from your PC/ Mac.Note: If you're a macOS user, you'll also need to clean out the \\\"/Users/USERNAME/Public/PlariumPlay\\\" folder manually. USERNAME refers to your macOS user name.\",\"type\":\"ordered-list-item\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":36,\"style\":\"color-rgb(174,178,201)\"},{\"offset\":37,\"length\":162,\"style\":\"color-rgb(174,178,201)\"},{\"offset\":0,\"length\":36,\"style\":\"bgcolor-rgb(39,38,48)\"},{\"offset\":37,\"length\":162,\"style\":\"bgcolor-rgb(39,38,48)\"},{\"offset\":0,\"length\":36,\"style\":\"fontsize-16\"},{\"offset\":37,\"length\":162,\"style\":\"fontsize-16\"},{\"offset\":0,\"length\":36,\"style\":\"fontfamily--apple-system, system-ui, system-ui, \\\"Segoe UI\\\", Roboto, \\\"Helvetica Neue\\\", Arial, sans-serif\"},{\"offset\":37,\"length\":162,\"style\":\"fontfamily--apple-system, system-ui, system-ui, \\\"Segoe UI\\\", Roboto, \\\"Helvetica Neue\\\", Arial, sans-serif\"},{\"offset\":33,\"length\":2,\"style\":\"color-rgb(0,186,221)\"},{\"offset\":37,\"length\":4,\"style\":\"color-rgb(0,186,221)\"}],\"entityRanges\":[{\"offset\":33,\"length\":2,\"key\":0},{\"offset\":37,\"length\":4,\"key\":1}],\"data\":{}},{\"key\":\"2fbda\",\"text\":\"Download the latest version of Plarium Play here.\",\"type\":\"ordered-list-item\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":49,\"style\":\"color-rgb(174,178,201)\"},{\"offset\":0,\"length\":49,\"style\":\"bgcolor-rgb(39,38,48)\"},{\"offset\":0,\"length\":49,\"style\":\"fontsize-16\"},{\"offset\":0,\"length\":49,\"style\":\"fontfamily--apple-system, system-ui, system-ui, \\\"Segoe UI\\\", Roboto, \\\"Helvetica Neue\\\", Arial, sans-serif\"},{\"offset\":44,\"length\":4,\"style\":\"color-rgb(0,186,221)\"}],\"entityRanges\":[{\"offset\":44,\"length\":4,\"key\":2}],\"data\":{}},{\"key\":\"5slq8\",\"text\":\"Change DNS settings.\",\"type\":\"ordered-list-item\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":20,\"style\":\"color-rgb(174,178,201)\"},{\"offset\":0,\"length\":20,\"style\":\"bgcolor-rgb(39,38,48)\"},{\"offset\":0,\"length\":20,\"style\":\"fontsize-16\"},{\"offset\":0,\"length\":20,\"style\":\"fontfamily--apple-system, system-ui, system-ui, \\\"Segoe UI\\\", Roboto, \\\"Helvetica Neue\\\", Arial, sans-serif\"},{\"offset\":0,\"length\":19,\"style\":\"color-rgb(0,186,221)\"}],\"entityRanges\":[{\"offset\":0,\"length\":19,\"key\":3}],\"data\":{}},{\"key\":\"br4kk\",\"text\":\"For Windows users, please install all the Windows 7 updates that are available in \\\"Windows Update\\\" on your PC. Or upgrade your Windows version to the higher one.\",\"type\":\"ordered-list-item\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":161,\"style\":\"color-rgb(174,178,201)\"},{\"offset\":0,\"length\":161,\"style\":\"bgcolor-rgb(39,38,48)\"},{\"offset\":0,\"length\":161,\"style\":\"fontsize-16\"},{\"offset\":0,\"length\":161,\"style\":\"fontfamily--apple-system, system-ui, system-ui, \\\"Segoe UI\\\", Roboto, \\\"Helvetica Neue\\\", Arial, sans-serif\"}],\"entityRanges\":[],\"data\":{}},{\"key\":\"7uo78\",\"text\":\"For Windows users, check if the newest version of NET. Framework is installed on your PC. You can find it here.\",\"type\":\"ordered-list-item\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":111,\"style\":\"color-rgb(174,178,201)\"},{\"offset\":0,\"length\":111,\"style\":\"bgcolor-rgb(39,38,48)\"},{\"offset\":0,\"length\":111,\"style\":\"fontsize-16\"},{\"offset\":0,\"length\":111,\"style\":\"fontfamily--apple-system, system-ui, system-ui, \\\"Segoe UI\\\", Roboto, \\\"Helvetica Neue\\\", Arial, sans-serif\"},{\"offset\":106,\"length\":4,\"style\":\"color-rgb(0,186,221)\"}],\"entityRanges\":[{\"offset\":106,\"length\":4,\"key\":4}],\"data\":{}},{\"key\":\"93iep\",\"text\":\"If you have problems installing the application, please temporarily disable the antivirus protection on your PC.\",\"type\":\"ordered-list-item\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":112,\"style\":\"color-rgb(174,178,201)\"},{\"offset\":0,\"length\":112,\"style\":\"bgcolor-rgb(39,38,48)\"},{\"offset\":0,\"length\":112,\"style\":\"fontsize-16\"},{\"offset\":0,\"length\":112,\"style\":\"fontfamily--apple-system, system-ui, system-ui, \\\"Segoe UI\\\", Roboto, \\\"Helvetica Neue\\\", Arial, sans-serif\"}],\"entityRanges\":[],\"data\":{}},{\"key\":\"e8u3m\",\"text\":\"Sometimes installing and enabling a VPN on your PC may also help to enter the game.\",\"type\":\"ordered-list-item\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":83,\"style\":\"color-rgb(174,178,201)\"},{\"offset\":0,\"length\":83,\"style\":\"bgcolor-rgb(39,38,48)\"},{\"offset\":0,\"length\":83,\"style\":\"fontsize-16\"},{\"offset\":0,\"length\":83,\"style\":\"fontfamily--apple-system, system-ui, system-ui, \\\"Segoe UI\\\", Roboto, \\\"Helvetica Neue\\\", Arial, sans-serif\"}],\"entityRanges\":[],\"data\":{}},{\"key\":\"2qkhe\",\"text\":\"If the issue persists, please find the \\\"pp_log.txt\\\" file and send it to our Support team. You should find that file at this address:\",\"type\":\"ordered-list-item\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":132,\"style\":\"color-rgb(174,178,201)\"},{\"offset\":0,\"length\":132,\"style\":\"bgcolor-rgb(39,38,48)\"},{\"offset\":0,\"length\":132,\"style\":\"fontsize-16\"},{\"offset\":0,\"length\":132,\"style\":\"fontfamily--apple-system, system-ui, system-ui, \\\"Segoe UI\\\", Roboto, \\\"Helvetica Neue\\\", Arial, sans-serif\"},{\"offset\":40,\"length\":10,\"style\":\"color-rgb(0,186,221)\"}],\"entityRanges\":[{\"offset\":40,\"length\":10,\"key\":5}],\"data\":{}},{\"key\":\"emql\",\"text\":\"For Microsoft Windows:\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":22,\"style\":\"color-rgb(174,178,201)\"},{\"offset\":0,\"length\":22,\"style\":\"bgcolor-rgb(39,38,48)\"},{\"offset\":0,\"length\":22,\"style\":\"fontsize-16\"},{\"offset\":0,\"length\":22,\"style\":\"fontfamily--apple-system, system-ui, system-ui, \\\"Segoe UI\\\", Roboto, \\\"Helvetica Neue\\\", Arial, sans-serif\"},{\"offset\":0,\"length\":22,\"style\":\"ITALIC\"}],\"entityRanges\":[],\"data\":{\"text-align\":\"start\"}},{\"key\":\"5ntj7\",\"text\":\"C:\\\\Users\\\\~Your username~\\\\AppData\\\\Local\\\\Plarium\\\\PlariumPlay\\\\pp_log.txt\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":69,\"style\":\"color-rgb(174,178,201)\"},{\"offset\":0,\"length\":69,\"style\":\"bgcolor-rgb(39,38,48)\"},{\"offset\":0,\"length\":69,\"style\":\"fontsize-16\"},{\"offset\":0,\"length\":69,\"style\":\"fontfamily--apple-system, system-ui, system-ui, \\\"Segoe UI\\\", Roboto, \\\"Helvetica Neue\\\", Arial, sans-serif\"}],\"entityRanges\":[],\"data\":{\"text-align\":\"left\"}},{\"key\":\"754n9\",\"text\":\"For Mac OS X:\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":13,\"style\":\"color-rgb(174,178,201)\"},{\"offset\":0,\"length\":13,\"style\":\"bgcolor-rgb(39,38,48)\"},{\"offset\":0,\"length\":13,\"style\":\"fontsize-16\"},{\"offset\":0,\"length\":13,\"style\":\"fontfamily--apple-system, system-ui, system-ui, \\\"Segoe UI\\\", Roboto, \\\"Helvetica Neue\\\", Arial, sans-serif\"},{\"offset\":0,\"length\":13,\"style\":\"ITALIC\"}],\"entityRanges\":[],\"data\":{\"text-align\":\"left\"}},{\"key\":\"c66ac\",\"text\":\"/Users/~Your username~/Documents/PlariumPlay/pp_log.txt\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":55,\"style\":\"color-rgb(174,178,201)\"},{\"offset\":0,\"length\":55,\"style\":\"bgcolor-rgb(39,38,48)\"},{\"offset\":0,\"length\":55,\"style\":\"fontsize-16\"},{\"offset\":0,\"length\":55,\"style\":\"fontfamily--apple-system, system-ui, system-ui, \\\"Segoe UI\\\", Roboto, \\\"Helvetica Neue\\\", Arial, sans-serif\"}],\"entityRanges\":[],\"data\":{\"text-align\":\"left\"}},{\"key\":\"bt13v\",\"text\":\"\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{\"text-align\":\"start\"}},{\"key\":\"5stfa\",\"text\":\"Note: Windows users can also access the folder containing the log file by going to the Plarium Play Settings, scrolling to the “Troubleshooting” section, and clicking “Show log file”. \",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":5,\"style\":\"color-rgb(174,178,201)\"},{\"offset\":6,\"length\":177,\"style\":\"color-rgb(174,178,201)\"},{\"offset\":0,\"length\":5,\"style\":\"bgcolor-rgb(39,38,48)\"},{\"offset\":6,\"length\":177,\"style\":\"bgcolor-rgb(39,38,48)\"},{\"offset\":0,\"length\":5,\"style\":\"fontsize-16\"},{\"offset\":6,\"length\":177,\"style\":\"fontsize-16\"},{\"offset\":0,\"length\":5,\"style\":\"fontfamily--apple-system, system-ui, system-ui, \\\"Segoe UI\\\", Roboto, \\\"Helvetica Neue\\\", Arial, sans-serif\"},{\"offset\":6,\"length\":177,\"style\":\"fontfamily--apple-system, system-ui, system-ui, \\\"Segoe UI\\\", Roboto, \\\"Helvetica Neue\\\", Arial, sans-serif\"},{\"offset\":0,\"length\":4,\"style\":\"ITALIC\"}],\"entityRanges\":[],\"data\":{\"text-align\":\"left\"}},{\"key\":\"q5ck\",\"text\":\"\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{\"text-align\":\"start\"}},{\"key\":\"6vft6\",\"text\":\"The game elements are not displayed/ are displayed incorrectly/ Longtime response to actions in the game/ The game is lagging   \",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":127,\"style\":\"color-rgb(174,178,201)\"},{\"offset\":0,\"length\":127,\"style\":\"bgcolor-rgb(39,38,48)\"},{\"offset\":0,\"length\":127,\"style\":\"fontsize-16\"},{\"offset\":0,\"length\":127,\"style\":\"fontfamily--apple-system, system-ui, system-ui, \\\"Segoe UI\\\", Roboto, \\\"Helvetica Neue\\\", Arial, sans-serif\"},{\"offset\":0,\"length\":127,\"style\":\"BOLD\"},{\"offset\":0,\"length\":127,\"style\":\"ITALIC\"},{\"offset\":0,\"length\":127,\"style\":\"UNDERLINE\"}],\"entityRanges\":[],\"data\":{\"text-align\":\"left\"}},{\"key\":\"6qnpi\",\"text\":\"\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{\"text-align\":\"start\"}},{\"key\":\"4tn3g\",\"text\":\"This issue can be related to the DNS settings or to the restrictions of your regional network provider. Solution:  \",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":114,\"style\":\"color-rgb(174,178,201)\"},{\"offset\":0,\"length\":114,\"style\":\"bgcolor-rgb(39,38,48)\"},{\"offset\":0,\"length\":114,\"style\":\"fontsize-16\"},{\"offset\":0,\"length\":114,\"style\":\"fontfamily--apple-system, system-ui, system-ui, \\\"Segoe UI\\\", Roboto, \\\"Helvetica Neue\\\", Arial, sans-serif\"}],\"entityRanges\":[],\"data\":{\"text-align\":\"left\"}},{\"key\":\"s90s\",\"text\":\"Clear cache in Plarium Play (Settings -> Reset cache).\",\"type\":\"ordered-list-item\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":54,\"style\":\"color-rgb(174,178,201)\"},{\"offset\":0,\"length\":54,\"style\":\"bgcolor-rgb(39,38,48)\"},{\"offset\":0,\"length\":54,\"style\":\"fontsize-16\"},{\"offset\":0,\"length\":54,\"style\":\"fontfamily--apple-system, system-ui, system-ui, \\\"Segoe UI\\\", Roboto, \\\"Helvetica Neue\\\", Arial, sans-serif\"}],\"entityRanges\":[],\"data\":{}},{\"key\":\"66vms\",\"text\":\"Change DNS settings.\",\"type\":\"ordered-list-item\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":20,\"style\":\"color-rgb(174,178,201)\"},{\"offset\":0,\"length\":20,\"style\":\"bgcolor-rgb(39,38,48)\"},{\"offset\":0,\"length\":20,\"style\":\"fontsize-16\"},{\"offset\":0,\"length\":20,\"style\":\"fontfamily--apple-system, system-ui, system-ui, \\\"Segoe UI\\\", Roboto, \\\"Helvetica Neue\\\", Arial, sans-serif\"},{\"offset\":0,\"length\":19,\"style\":\"color-rgb(0,186,221)\"}],\"entityRanges\":[{\"offset\":0,\"length\":19,\"key\":6}],\"data\":{}},{\"key\":\"8fb9e\",\"text\":\"Installing and enabling a VPN on your PC may also help. \",\"type\":\"ordered-list-item\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":55,\"style\":\"color-rgb(174,178,201)\"},{\"offset\":0,\"length\":55,\"style\":\"bgcolor-rgb(39,38,48)\"},{\"offset\":0,\"length\":55,\"style\":\"fontsize-16\"},{\"offset\":0,\"length\":55,\"style\":\"fontfamily--apple-system, system-ui, system-ui, \\\"Segoe UI\\\", Roboto, \\\"Helvetica Neue\\\", Arial, sans-serif\"}],\"entityRanges\":[],\"data\":{}},{\"key\":\"dtem3\",\"text\":\"\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{\"text-align\":\"start\"}},{\"key\":\"273qg\",\"text\":\"If the troubleshoots given above dіd not help, please submit a request to our Support Team by using this link.\\n\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":110,\"style\":\"color-rgb(174,178,201)\"},{\"offset\":0,\"length\":110,\"style\":\"bgcolor-rgb(39,38,48)\"},{\"offset\":0,\"length\":110,\"style\":\"fontsize-16\"},{\"offset\":0,\"length\":110,\"style\":\"fontfamily--apple-system, system-ui, system-ui, \\\"Segoe UI\\\", Roboto, \\\"Helvetica Neue\\\", Arial, sans-serif\"},{\"offset\":78,\"length\":12,\"style\":\"color-rgb(0,186,221)\"},{\"offset\":100,\"length\":9,\"style\":\"color-rgb(0,186,221)\"}],\"entityRanges\":[{\"offset\":78,\"length\":12,\"key\":7},{\"offset\":100,\"length\":9,\"key\":8}],\"data\":{\"text-align\":\"left\"}}],\"entityMap\":{\"0\":{\"type\":\"LINK\",\"mutability\":\"MUTABLE\",\"data\":{\"url\":\"https://support.microsoft.com/en-us/help/4028054/windows-10-repair-or-remove-programs\",\"title\":\"<span data-offset-key=\\\"3k98g-1-0\\\" style=\\\"box-sizing: border-box; margin: 0px; padding: 0px; outline: 0px;\\\"><span data-text=\\\"true\\\" style=\\\"box-sizing: border-box; margin: 0px; padding: 0px; outline: 0px;\\\">PC</span></span>\",\"targetOption\":\"\",\"_map\":{\"type\":\"LINK\",\"mutability\":\"MUTABLE\",\"data\":{\"url\":\"https://support.microsoft.com/en-us/help/4028054/windows-10-repair-or-remove-programs\",\"title\":\"<span data-offset-key=\\\"3k98g-1-0\\\" style=\\\"box-sizing: border-box; margin: 0px; padding: 0px; outline: 0px;\\\"><span data-text=\\\"true\\\" style=\\\"box-sizing: border-box; margin: 0px; padding: 0px; outline: 0px;\\\">PC</span></span>\",\"targetOption\":\"\"}}}},\"1\":{\"type\":\"LINK\",\"mutability\":\"MUTABLE\",\"data\":{\"url\":\"https://support.apple.com/guide/mac-help/install-and-uninstall-other-apps-mh35835/mac\",\"title\":\"<span data-offset-key=\\\"3k98g-3-0\\\" style=\\\"box-sizing: border-box; margin: 0px; padding: 0px; outline: 0px;\\\"><span data-text=\\\"true\\\" style=\\\"box-sizing: border-box; margin: 0px; padding: 0px; outline: 0px;\\\">Mac</span></span><span data-offset-key=\\\"3k98g-3-1\\\" style=\\\"box-sizing: border-box; margin: 0px; padding: 0px; outline: 0px;\\\"><span data-text=\\\"true\\\" style=\\\"box-sizing: border-box; margin: 0px; padding: 0px; outline: 0px;\\\">.</span></span>\",\"targetOption\":\"\",\"_map\":{\"type\":\"LINK\",\"mutability\":\"MUTABLE\",\"data\":{\"url\":\"https://support.apple.com/guide/mac-help/install-and-uninstall-other-apps-mh35835/mac\",\"title\":\"<span data-offset-key=\\\"3k98g-3-0\\\" style=\\\"box-sizing: border-box; margin: 0px; padding: 0px; outline: 0px;\\\"><span data-text=\\\"true\\\" style=\\\"box-sizing: border-box; margin: 0px; padding: 0px; outline: 0px;\\\">Mac</span></span><span data-offset-key=\\\"3k98g-3-1\\\" style=\\\"box-sizing: border-box; margin: 0px; padding: 0px; outline: 0px;\\\"><span data-text=\\\"true\\\" style=\\\"box-sizing: border-box; margin: 0px; padding: 0px; outline: 0px;\\\">.</span></span>\",\"targetOption\":\"\"}}}},\"2\":{\"type\":\"LINK\",\"mutability\":\"MUTABLE\",\"data\":{\"url\":\"https://plarium.com/en/plarium-play/\",\"title\":\"<span data-offset-key=\\\"co8lt-1-0\\\" style=\\\"box-sizing: border-box; margin: 0px; padding: 0px; outline: 0px;\\\"><span data-text=\\\"true\\\" style=\\\"box-sizing: border-box; margin: 0px; padding: 0px; outline: 0px;\\\">here</span></span>\",\"targetOption\":\"\",\"_map\":{\"type\":\"LINK\",\"mutability\":\"MUTABLE\",\"data\":{\"url\":\"https://plarium.com/en/plarium-play/\",\"title\":\"<span data-offset-key=\\\"co8lt-1-0\\\" style=\\\"box-sizing: border-box; margin: 0px; padding: 0px; outline: 0px;\\\"><span data-text=\\\"true\\\" style=\\\"box-sizing: border-box; margin: 0px; padding: 0px; outline: 0px;\\\">here</span></span>\",\"targetOption\":\"\"}}}},\"3\":{\"type\":\"LINK\",\"mutability\":\"MUTABLE\",\"data\":{\"url\":\"https://plariumsupport.zendesk.com/hc/en-us/articles/115002340389-How-to-check-and-change-DNS-settings\",\"title\":\"<span data-offset-key=\\\"1oe75-0-0\\\" style=\\\"box-sizing: border-box; margin: 0px; padding: 0px; outline: 0px;\\\"><span data-text=\\\"true\\\" style=\\\"box-sizing: border-box; margin: 0px; padding: 0px; outline: 0px;\\\">Change DNS settings</span></span>\",\"targetOption\":\"\",\"_map\":{\"type\":\"LINK\",\"mutability\":\"MUTABLE\",\"data\":{\"url\":\"https://plariumsupport.zendesk.com/hc/en-us/articles/115002340389-How-to-check-and-change-DNS-settings\",\"title\":\"<span data-offset-key=\\\"1oe75-0-0\\\" style=\\\"box-sizing: border-box; margin: 0px; padding: 0px; outline: 0px;\\\"><span data-text=\\\"true\\\" style=\\\"box-sizing: border-box; margin: 0px; padding: 0px; outline: 0px;\\\">Change DNS settings</span></span>\",\"targetOption\":\"\"}}}},\"4\":{\"type\":\"LINK\",\"mutability\":\"MUTABLE\",\"data\":{\"url\":\"https://dotnet.microsoft.com/download/dotnet-framework/net48\",\"title\":\"<span data-offset-key=\\\"97vqs-1-0\\\" style=\\\"box-sizing: border-box; margin: 0px; padding: 0px; outline: 0px;\\\"><span data-text=\\\"true\\\" style=\\\"box-sizing: border-box; margin: 0px; padding: 0px; outline: 0px;\\\">here</span></span>\",\"targetOption\":\"\",\"_map\":{\"type\":\"LINK\",\"mutability\":\"MUTABLE\",\"data\":{\"url\":\"https://dotnet.microsoft.com/download/dotnet-framework/net48\",\"title\":\"<span data-offset-key=\\\"97vqs-1-0\\\" style=\\\"box-sizing: border-box; margin: 0px; padding: 0px; outline: 0px;\\\"><span data-text=\\\"true\\\" style=\\\"box-sizing: border-box; margin: 0px; padding: 0px; outline: 0px;\\\">here</span></span>\",\"targetOption\":\"\"}}}},\"5\":{\"type\":\"LINK\",\"mutability\":\"MUTABLE\",\"data\":{\"url\":\"https://plarium-play-faq.zendesk.com/hc/en-us/articles/360008492000-My-game-won-t-load-How-do-I-fix-it-\",\"title\":\"<span data-offset-key=\\\"dpi9t-1-0\\\" style=\\\"box-sizing: border-box; margin: 0px; padding: 0px; outline: 0px;\\\"><span data-text=\\\"true\\\" style=\\\"box-sizing: border-box; margin: 0px; padding: 0px; outline: 0px;\\\">pp_log.txt</span></span>\",\"targetOption\":\"\",\"_map\":{\"type\":\"LINK\",\"mutability\":\"MUTABLE\",\"data\":{\"url\":\"https://plarium-play-faq.zendesk.com/hc/en-us/articles/360008492000-My-game-won-t-load-How-do-I-fix-it-\",\"title\":\"<span data-offset-key=\\\"dpi9t-1-0\\\" style=\\\"box-sizing: border-box; margin: 0px; padding: 0px; outline: 0px;\\\"><span data-text=\\\"true\\\" style=\\\"box-sizing: border-box; margin: 0px; padding: 0px; outline: 0px;\\\">pp_log.txt</span></span>\",\"targetOption\":\"\"}}}},\"6\":{\"type\":\"LINK\",\"mutability\":\"MUTABLE\",\"data\":{\"url\":\"https://plariumsupport.zendesk.com/hc/en-us/articles/115002340389-How-to-check-and-change-DNS-settings\",\"title\":\"<span data-offset-key=\\\"400t7-0-0\\\" style=\\\"box-sizing: border-box; margin: 0px; padding: 0px; outline: 0px;\\\"><span data-text=\\\"true\\\" style=\\\"box-sizing: border-box; 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I need some exact situations like \"open that window -> click that button-> the game freezes\".<br></p>","userRegistered":"1431518076480","userCommentsCount":"1258","userName":"Agent Helga","createdDate":"1551193279537","editedDate":"0","id":"579113","entityId":"108574","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/stormfall-rise-of-balur/avatars/avatar_33.png"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"579113","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/178961/","commentUrl":"/en/comment/topic_579168/"},"strings":{"userRole":"","userId":"178961","contentDraftJs":"","contentHtml":"it does not matter what you do, is general... it happens when you play and do actions, nothing specific, if so i would have mention, thats why its no bug is laggy .. probably a laggy server for the amount of actions needed with all the upgrades over the years or really bad coding by the dev teams","userRegistered":"1426020025863","userCommentsCount":"1571","userName":"Fortuna","createdDate":"1551200304213","editedDate":"1551200322530","id":"579168","entityId":"108574","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/9387267.jpeg?v=1692607607"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"579168","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/347889/","commentUrl":"/en/comment/topic_583941/"},"strings":{"userRole":"","userId":"347889","contentDraftJs":"","contentHtml":"i tried everything but game will not load it sticks at about 98% and freezes ..tried deleting it and installing it same.windows 7 32 bit seems to be a common problem","userRegistered":"1413620185887","userCommentsCount":"29","userName":"Player","createdDate":"1551690640087","editedDate":"0","id":"583941","entityId":"108574","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/6242332.jpeg?v=1627529066"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"583941","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1794918/","commentUrl":"/en/comment/topic_584302/"},"strings":{"userRole":"Technical Support","userId":"1794918","contentDraftJs":"","contentHtml":"<p>player said:</p><br><blockquote>i tried everything but game will not load it sticks at about 98% and freezes ..tried deleting it and installing it same.windows 7 32 bit seems to be a common problem</blockquote><p>Hi! </p><p>Does the browser version load properly?</p>","userRegistered":"1431518076480","userCommentsCount":"1258","userName":"Agent Helga","createdDate":"1551798619773","editedDate":"0","id":"584302","entityId":"108574","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/stormfall-rise-of-balur/avatars/avatar_33.png"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"584302","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/7975333/","commentUrl":"/en/comment/topic_585228/"},"strings":{"userRole":"","userId":"7975333","contentDraftJs":"","contentHtml":"<p>black screen games not loading, that's the same in all games on plarium, i played other flash online games somewhere else with same computer, same browser and same flash.</p><p>please no need to have any  support bots like anywhere just able to  answer to check or change everything in my side when 99.9% of the time the problem is not mine.</p> i ll try again later if not working before tomorrow  you can delete everything of my account","userRegistered":"1552130740020","userCommentsCount":"3","userName":"holllo","createdDate":"1552132581060","editedDate":"1552132617550","id":"585228","entityId":"108574","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/totaldomination/avatars/26.jpg"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"585228","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/7975333/","commentUrl":"/en/comment/topic_585338/"},"strings":{"userRole":"","userId":"7975333","contentDraftJs":"","contentHtml":"black screen again and again, i give up, fix it","userRegistered":"1552130740020","userCommentsCount":"3","userName":"holllo","createdDate":"1552197107757","editedDate":"0","id":"585338","entityId":"108574","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/totaldomination/avatars/26.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"585338","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1794918/","commentUrl":"/en/comment/topic_585375/"},"strings":{"userRole":"Technical Support","userId":"1794918","contentDraftJs":"","contentHtml":"<p>Hi! </p><p>Please complete all the instructions from the first post. </p><p>If it does not help, please contact us through the link you also will find in that post.</p>","userRegistered":"1431518076480","userCommentsCount":"1258","userName":"Agent Helga","createdDate":"1552215787573","editedDate":"0","id":"585375","entityId":"108574","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/stormfall-rise-of-balur/avatars/avatar_33.png"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"585375","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/7091934/","commentUrl":"/en/comment/topic_599650/"},"strings":{"userRole":"","userId":"7091934","contentDraftJs":"","contentHtml":"\r<p>halo, I have upgraded to Play Plarium and now I'm giving it back to level 1. I'm level 80 and the game name atenatus, I bought last week 2 times the offer of 7.3 euros and I have many payments made. how do I get back into my account again? And I play Vikings war, I have the level 21 castle and the level 48 hero. Please help me get in the account</p>","userRegistered":"1549296860330","userCommentsCount":"1","userName":"marycus222","createdDate":"1556208648453","editedDate":"0","id":"599650","entityId":"108574","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/raid-desktop/avatars/17.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"599650","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1794918/","commentUrl":"/en/comment/topic_601010/"},"strings":{"userRole":"Technical Support","userId":"1794918","contentDraftJs":"","contentHtml":"<p>marycus222 said:</p><br><blockquote>\n<p>halo, I have upgraded to Play Plarium and now I'm giving it back to level 1. I'm level 80 and the game name atenatus, I bought last week 2 times the offer of 7.3 euros and I have many payments made. how do I get back into my account again? And I play Vikings war, I have the level 21 castle and the level 48 hero. Please help me get in the account</p></blockquote><p>Hello!\r</p><p>Account issues are handled individually. Please submit a ticket to our Support Team <a href=\"//plariumsupport.zendesk.com/hc/en-us/requests/new?ticket_form_id=168205\" rel=\"nofollow ugc\" target=\"_blank\">here</a>.\r Also, note that our team does not work with Vikings, this game has a separate support website <a href=\"//support-portal.plarium.com/en/vikings-web/faq\" rel=\"nofollow ugc\" target=\"_blank\">here</a>. </p>","userRegistered":"1431518076480","userCommentsCount":"1258","userName":"Agent Helga","createdDate":"1556632401257","editedDate":"0","id":"601010","entityId":"108574","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/stormfall-rise-of-balur/avatars/avatar_33.png"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"601010","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1477658/","commentUrl":"/en/comment/topic_601033/"},"strings":{"userRole":"","userId":"1477658","contentDraftJs":"","contentHtml":"<p>hello ... I get in touch with you to see if you can help me ... I had a problem with plarium play .. now ... I hit at 15:30 an enemy ... and when the troops returned ... the beta plarium play application has been broken ... it still does not work ... and it would not let me in to take the troops to the acropolis ... my enemy has attacked me and destroyed all my forces attack ... I've been a player for a long time ... and always buying in the market ... really ... this has happened to me ... I still can not access plarium play beta ... after having restarted several times ... it has caused me a great loss ... I can send you screenshots of everything .. to see if you can help me ... I can not enter beta plarium ... or restart the computer ... many Thank you</p>","userRegistered":"1488664521960","userCommentsCount":"24","userName":"*~*Louis*~*","createdDate":"1556637467000","editedDate":"0","id":"601033","entityId":"108574","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/28319070.jpeg?v=1695577624"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"601033","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1794918/","commentUrl":"/en/comment/topic_609978/"},"strings":{"userRole":"Technical Support","userId":"1794918","contentDraftJs":"","contentHtml":"<p>The WarlocK  said:</p><br><blockquote><p>hello ... I get in touch with you to see if you can help me ... I had a problem with plarium play .. now ... I hit at 15:30 an enemy ... and when the troops returned ... the beta plarium play application has been broken ... it still does not work ... and it would not let me in to take the troops to the acropolis ... my enemy has attacked me and destroyed all my forces attack ... I've been a player for a long time ... and always buying in the market ... really ... this has happened to me ... I still can not access plarium play beta ... after having restarted several times ... it has caused me a great loss ... I can send you screenshots of everything .. to see if you can help me ... I can not enter beta plarium ... or restart the computer ... many Thank you</p></blockquote><p>Hi! </p><p>I am sorry for such a delayed response. </p><p>About your question, please contact our support team through the application. There is a Support button. </p>","userRegistered":"1431518076480","userCommentsCount":"1258","userName":"Agent Helga","createdDate":"1558451724917","editedDate":"0","id":"609978","entityId":"108574","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/stormfall-rise-of-balur/avatars/avatar_33.png"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"609978","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/236416/","commentUrl":"/en/comment/topic_610986/"},"strings":{"userRole":"","userId":"236416","contentDraftJs":"","contentHtml":"<p>Technical issues from Asia says game is not available in my region all of a sudded</p><p><a href=\"//prntscr.com/nsj92j\" rel=\"nofollow ugc\" target=\"_blank\">http://prntscr.com/nsj92j</a><br></p>","userRegistered":"1427392142350","userCommentsCount":"3","userName":"WRATH","createdDate":"1558643460263","editedDate":"0","id":"610986","entityId":"108574","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/sparta/avatars/17.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"610986","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1406905/","commentUrl":"/en/comment/topic_624008/"},"strings":{"userRole":"","userId":"1406905","contentDraftJs":"","contentHtml":"<p>hi </p><br>i m facing some trouble for loading the game right now  . 3 hours  ago everything was normal , no probleme with the game . the loading was fast . and now i m just waiting for 30 min and still the loading page ","userRegistered":"1485602467310","userCommentsCount":"7","userName":"raven","createdDate":"1560876868737","editedDate":"0","id":"624008","entityId":"108574","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/totaldomination/avatars/18.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"624008","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/8331846/","commentUrl":"/en/comment/topic_624379/"},"strings":{"userRole":"Technical Support","userId":"8331846","contentDraftJs":"","contentHtml":"<p>TATAR said:</p><br><blockquote><p>hi </p><br>i m facing some trouble for loading the game right now  . 3 hours  ago everything was normal , no probleme with the game . the loading was fast . and now i m just waiting for 30 min and still the loading page </blockquote><p>Hello! </p><p>Please join <a href=\"//plarium.com/forum/en/sparta-war-of-empires/bug-reports/108574_loading-issues-19/\" target=\"_blank\">this topic</a> and perform all the instruction from the first post. </p><p>In case it does not help, there is an instruction on how to create .har file and contact the support team. </p><br><p>I hope this helps!</p>\r\r\r\r\r<br>","userRegistered":"1557475139953","userCommentsCount":"399","userName":"Agent Roma","createdDate":"1560954062127","editedDate":"0","id":"624379","entityId":"108574","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/sparta/avatars/10.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"624379","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/7201198/","commentUrl":"/en/comment/topic_626185/"},"strings":{"userRole":"","userId":"7201198","contentDraftJs":"","contentHtml":"<p>I have not been able to play the game or log in for almost 2 hours.<br></p><br><p>Do others have the same problem?</p>","userRegistered":"1550148942533","userCommentsCount":"12","userName":"Dionysus","createdDate":"1561379509610","editedDate":"0","id":"626185","entityId":"108574","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/45739710.jpeg?v=1617228494"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"626185","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/8331846/","commentUrl":"/en/comment/topic_626230/"},"strings":{"userRole":"Technical Support","userId":"8331846","contentDraftJs":"","contentHtml":"<p>Dionysus said:</p><br><blockquote><p>I have not been able to play the game or log in for almost 2 hours.<br></p><br><p>Do others have the same problem?</p></blockquote><p>Hello,\n</p><p>Thanks for reporting about this issue. \n</p><br><p>It has occurred on the side of a third-party service that we are using for hosting.\n</p><p>Nevertheless, the problem has already been fixed.\n</p>\n\n<br><p>On behalf of Plarium, let me apologize for any inconvenience the situation might have caused. </p>","userRegistered":"1557475139953","userCommentsCount":"399","userName":"Agent Roma","createdDate":"1561384009490","editedDate":"1561384025493","id":"626230","entityId":"108574","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/sparta/avatars/10.jpg"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"626230","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/178961/","commentUrl":"/en/comment/topic_626331/"},"strings":{"userRole":"","userId":"178961","contentDraftJs":"","contentHtml":"apologies don't compensate lost of troops due to this .....","userRegistered":"1426020025863","userCommentsCount":"1571","userName":"Fortuna","createdDate":"1561404059463","editedDate":"0","id":"626331","entityId":"108574","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/9387267.jpeg?v=1692607607"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"626331","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1047579/","commentUrl":"/en/comment/topic_637942/"},"strings":{"userRole":"","userId":"1047579","contentDraftJs":"","contentHtml":"<p>Hi, I was playing and refresh the page and for the last 2 hours the game won't load either on the browser version or the app. I have not changed anything on my pc I just refresh the page! What is going on?</p><br><p>I've submitted a report btw no answer from tech support.</p><br>Is anybody working today?","userRegistered":"","userCommentsCount":"20","userName":"Deleted","createdDate":"1563021617160","editedDate":"0","id":"637942","entityId":"108574","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/common/avatars/default_avatar.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"637942","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1047579/","commentUrl":"/en/comment/topic_637994/"},"strings":{"userRole":"","userId":"1047579","contentDraftJs":"","contentHtml":"It's been over 4 hours now still can't load the game! Does anyone has the same problem?","userRegistered":"","userCommentsCount":"20","userName":"Deleted","createdDate":"1563031556360","editedDate":"0","id":"637994","entityId":"108574","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/common/avatars/default_avatar.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"637994","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/8254832/","commentUrl":"/en/comment/topic_638018/"},"strings":{"userRole":"","userId":"8254832","contentDraftJs":"","contentHtml":"Indeed , same problem here Shin :-( <br>","userRegistered":"1554720762697","userCommentsCount":"1","userName":"Wrakzoeker","createdDate":"1563034232380","editedDate":"0","id":"638018","entityId":"108574","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/48991619.jpeg?v=1705237577"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"638018","isDeleted":"false"},"repeaters":{}}]},"components":{}}},{"name":"wEditor","type":"wEditor","model":{"links":{},"strings":{"title":"Add title","shortText":"Add summary","buttonSave":"Post","buttonCancel":"Cancel","buttonComment":"Comment","timerTitle":"Set Post Date and Time","timerPlaceholder":"Schedule Post","buttonPreview":"Preview","timeUTC":"This post will go live using UTC [+0.00]","maxLength":"50000","errorTitleMinLength":"Min: 2 characters","errorTitleSearchMinLength":"Min: 3 characters","errorTitleMaxLength":"Max: 100 characters","errorShortTextMinLength":"Min: 2 characters","errorShortTextMaxLength":"Max: 350 characters","errorAltUploadMinImageLength":"Min: 2 characters","errorAltUploadMaxImageLength":"Max: 150 characters","errorSignatureMaxLength":"Max: 360 characters","errorCountryMaxLength":"Max: 256 characters","errorClanMaxLength":"Max: 20 characters","errorPreviewRequired":"Image required","errorMaxLength":"Max length: 50 000 characters. 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They might be useful for resolving the issue without waiting for a response from the staff.   \",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":431,\"style\":\"color-rgb(174,178,201)\"},{\"offset\":0,\"length\":431,\"style\":\"bgcolor-rgb(39,38,48)\"},{\"offset\":0,\"length\":431,\"style\":\"fontsize-16\"},{\"offset\":0,\"length\":431,\"style\":\"fontfamily--apple-system, system-ui, system-ui, \\\"Segoe UI\\\", Roboto, \\\"Helvetica Neue\\\", Arial, sans-serif\"}],\"entityRanges\":[],\"data\":{\"text-align\":\"left\"}},{\"key\":\"1jc9j\",\"text\":\"\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{\"text-align\":\"start\"}},{\"key\":\"b4alh\",\"text\":\"There are three main reasons why you may experience login issues: \",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":65,\"style\":\"color-rgb(174,178,201)\"},{\"offset\":0,\"length\":65,\"style\":\"bgcolor-rgb(39,38,48)\"},{\"offset\":0,\"length\":65,\"style\":\"fontsize-16\"},{\"offset\":0,\"length\":65,\"style\":\"fontfamily--apple-system, system-ui, system-ui, \\\"Segoe UI\\\", Roboto, \\\"Helvetica Neue\\\", Arial, sans-serif\"},{\"offset\":0,\"length\":66,\"style\":\"ITALIC\"}],\"entityRanges\":[],\"data\":{\"text-align\":\"left\"}},{\"key\":\"2mi0f\",\"text\":\"The server does not respond. The game/ launcher client is unable to connect to the server. It means the request from your PC is delivered to the game server, but cannot be processed.  \",\"type\":\"ordered-list-item\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":184,\"style\":\"color-rgb(174,178,201)\"},{\"offset\":0,\"length\":184,\"style\":\"bgcolor-rgb(39,38,48)\"},{\"offset\":0,\"length\":184,\"style\":\"fontsize-16\"},{\"offset\":0,\"length\":184,\"style\":\"fontfamily--apple-system, system-ui, system-ui, \\\"Segoe UI\\\", Roboto, \\\"Helvetica Neue\\\", Arial, sans-serif\"}],\"entityRanges\":[],\"data\":{}},{\"key\":\"3sm1u\",\"text\":\"Network problems. The request from the game client cannot be passed to the game server due to Internet connection issues.  \",\"type\":\"ordered-list-item\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":123,\"style\":\"color-rgb(174,178,201)\"},{\"offset\":0,\"length\":123,\"style\":\"bgcolor-rgb(39,38,48)\"},{\"offset\":0,\"length\":123,\"style\":\"fontsize-16\"},{\"offset\":0,\"length\":123,\"style\":\"fontfamily--apple-system, system-ui, system-ui, \\\"Segoe UI\\\", Roboto, \\\"Helvetica Neue\\\", Arial, sans-serif\"}],\"entityRanges\":[],\"data\":{}},{\"key\":\"3qc3g\",\"text\":\"Device-related issues. For example, a player needs to update or reinstall some drivers, components, OS on his/ her PC, etc.  \",\"type\":\"ordered-list-item\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":124,\"style\":\"color-rgb(174,178,201)\"},{\"offset\":0,\"length\":124,\"style\":\"bgcolor-rgb(39,38,48)\"},{\"offset\":0,\"length\":124,\"style\":\"fontsize-16\"},{\"offset\":0,\"length\":124,\"style\":\"fontfamily--apple-system, system-ui, system-ui, \\\"Segoe UI\\\", Roboto, \\\"Helvetica Neue\\\", Arial, sans-serif\"}],\"entityRanges\":[],\"data\":{}},{\"key\":\"74jp3\",\"text\":\"\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}},{\"key\":\"eo6pl\",\"text\":\"In the first case, the issue must be resolved by the game server/ launcher developers. \",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":86,\"style\":\"color-rgb(174,178,201)\"},{\"offset\":0,\"length\":86,\"style\":\"bgcolor-rgb(39,38,48)\"},{\"offset\":0,\"length\":86,\"style\":\"fontsize-16\"},{\"offset\":0,\"length\":86,\"style\":\"fontfamily--apple-system, system-ui, system-ui, \\\"Segoe UI\\\", Roboto, \\\"Helvetica Neue\\\", Arial, sans-serif\"}],\"entityRanges\":[],\"data\":{\"text-align\":\"left\"}},{\"key\":\"453vc\",\"text\":\"If the issue is related to some network problems, the developers can rarely affect the resolution from their side. When the request is sent from the game client/ launcher to the server, it goes through a long way before reaching the target. If the connection is lost at some stage, the signal won’t be delivered and will return to the sender (i.e. your game client). \",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":366,\"style\":\"color-rgb(174,178,201)\"},{\"offset\":0,\"length\":366,\"style\":\"bgcolor-rgb(39,38,48)\"},{\"offset\":0,\"length\":366,\"style\":\"fontsize-16\"},{\"offset\":0,\"length\":366,\"style\":\"fontfamily--apple-system, system-ui, system-ui, \\\"Segoe UI\\\", Roboto, \\\"Helvetica Neue\\\", Arial, sans-serif\"}],\"entityRanges\":[],\"data\":{}},{\"key\":\"93di1\",\"text\":\"To make the process of solving the issue easier and faster, we have collected all known solutions in one article for you. \",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":121,\"style\":\"color-rgb(174,178,201)\"},{\"offset\":0,\"length\":121,\"style\":\"bgcolor-rgb(39,38,48)\"},{\"offset\":0,\"length\":121,\"style\":\"fontsize-16\"},{\"offset\":0,\"length\":121,\"style\":\"fontfamily--apple-system, system-ui, system-ui, \\\"Segoe UI\\\", Roboto, \\\"Helvetica Neue\\\", Arial, sans-serif\"}],\"entityRanges\":[],\"data\":{}},{\"key\":\"emsuo\",\"text\":\"\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{\"text-align\":\"start\"}},{\"key\":\"7lci7\",\"text\":\"Ultimate Loading Troubleshoot \",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":29,\"style\":\"color-rgb(174,178,201)\"},{\"offset\":0,\"length\":29,\"style\":\"bgcolor-rgb(39,38,48)\"},{\"offset\":0,\"length\":29,\"style\":\"fontsize-16\"},{\"offset\":0,\"length\":29,\"style\":\"fontfamily--apple-system, system-ui, system-ui, \\\"Segoe UI\\\", Roboto, \\\"Helvetica Neue\\\", Arial, sans-serif\"},{\"offset\":0,\"length\":30,\"style\":\"BOLD\"},{\"offset\":0,\"length\":30,\"style\":\"ITALIC\"},{\"offset\":0,\"length\":30,\"style\":\"UNDERLINE\"}],\"entityRanges\":[],\"data\":{\"text-align\":\"left\"}},{\"key\":\"62hnn\",\"text\":\"\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{\"text-align\":\"start\"}},{\"key\":\"8rt03\",\"text\":\"The game does not load/ Error upon login/ The loading screen got stuck at 99%/ Black or White screen \",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":100,\"style\":\"color-rgb(174,178,201)\"},{\"offset\":0,\"length\":100,\"style\":\"bgcolor-rgb(39,38,48)\"},{\"offset\":0,\"length\":100,\"style\":\"fontsize-16\"},{\"offset\":0,\"length\":100,\"style\":\"fontfamily--apple-system, system-ui, system-ui, \\\"Segoe UI\\\", Roboto, \\\"Helvetica Neue\\\", Arial, sans-serif\"}],\"entityRanges\":[],\"data\":{\"text-align\":\"left\"}},{\"key\":\"6lbjh\",\"text\":\"Clear cache in Plarium Play. To reset the cache, open Plarium Play > Settings > Troubleshooting > Press the button \\\"Reset cache\\\". \",\"type\":\"ordered-list-item\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":130,\"style\":\"color-rgb(174,178,201)\"},{\"offset\":0,\"length\":130,\"style\":\"bgcolor-rgb(39,38,48)\"},{\"offset\":0,\"length\":130,\"style\":\"fontsize-16\"},{\"offset\":0,\"length\":130,\"style\":\"fontfamily--apple-system, system-ui, system-ui, \\\"Segoe UI\\\", Roboto, \\\"Helvetica Neue\\\", Arial, sans-serif\"}],\"entityRanges\":[],\"data\":{}},{\"key\":\"9105j\",\"text\":\"Uninstall Plarium Play from your PC/ Mac.Note: If you're a macOS user, you'll also need to clean out the \\\"/Users/USERNAME/Public/PlariumPlay\\\" folder manually. USERNAME refers to your macOS user name.\",\"type\":\"ordered-list-item\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":36,\"style\":\"color-rgb(174,178,201)\"},{\"offset\":37,\"length\":162,\"style\":\"color-rgb(174,178,201)\"},{\"offset\":0,\"length\":36,\"style\":\"bgcolor-rgb(39,38,48)\"},{\"offset\":37,\"length\":162,\"style\":\"bgcolor-rgb(39,38,48)\"},{\"offset\":0,\"length\":36,\"style\":\"fontsize-16\"},{\"offset\":37,\"length\":162,\"style\":\"fontsize-16\"},{\"offset\":0,\"length\":36,\"style\":\"fontfamily--apple-system, system-ui, system-ui, \\\"Segoe UI\\\", Roboto, \\\"Helvetica Neue\\\", Arial, sans-serif\"},{\"offset\":37,\"length\":162,\"style\":\"fontfamily--apple-system, system-ui, system-ui, \\\"Segoe UI\\\", Roboto, \\\"Helvetica Neue\\\", Arial, sans-serif\"},{\"offset\":33,\"length\":2,\"style\":\"color-rgb(0,186,221)\"},{\"offset\":37,\"length\":4,\"style\":\"color-rgb(0,186,221)\"}],\"entityRanges\":[{\"offset\":33,\"length\":2,\"key\":0},{\"offset\":37,\"length\":4,\"key\":1}],\"data\":{}},{\"key\":\"2fbda\",\"text\":\"Download the latest version of Plarium Play here.\",\"type\":\"ordered-list-item\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":49,\"style\":\"color-rgb(174,178,201)\"},{\"offset\":0,\"length\":49,\"style\":\"bgcolor-rgb(39,38,48)\"},{\"offset\":0,\"length\":49,\"style\":\"fontsize-16\"},{\"offset\":0,\"length\":49,\"style\":\"fontfamily--apple-system, system-ui, system-ui, \\\"Segoe UI\\\", Roboto, \\\"Helvetica Neue\\\", Arial, sans-serif\"},{\"offset\":44,\"length\":4,\"style\":\"color-rgb(0,186,221)\"}],\"entityRanges\":[{\"offset\":44,\"length\":4,\"key\":2}],\"data\":{}},{\"key\":\"5slq8\",\"text\":\"Change DNS settings.\",\"type\":\"ordered-list-item\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":20,\"style\":\"color-rgb(174,178,201)\"},{\"offset\":0,\"length\":20,\"style\":\"bgcolor-rgb(39,38,48)\"},{\"offset\":0,\"length\":20,\"style\":\"fontsize-16\"},{\"offset\":0,\"length\":20,\"style\":\"fontfamily--apple-system, system-ui, system-ui, \\\"Segoe UI\\\", Roboto, \\\"Helvetica Neue\\\", Arial, sans-serif\"},{\"offset\":0,\"length\":19,\"style\":\"color-rgb(0,186,221)\"}],\"entityRanges\":[{\"offset\":0,\"length\":19,\"key\":3}],\"data\":{}},{\"key\":\"br4kk\",\"text\":\"For Windows users, please install all the Windows 7 updates that are available in \\\"Windows Update\\\" on your PC. Or upgrade your Windows version to the higher one.\",\"type\":\"ordered-list-item\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":161,\"style\":\"color-rgb(174,178,201)\"},{\"offset\":0,\"length\":161,\"style\":\"bgcolor-rgb(39,38,48)\"},{\"offset\":0,\"length\":161,\"style\":\"fontsize-16\"},{\"offset\":0,\"length\":161,\"style\":\"fontfamily--apple-system, system-ui, system-ui, \\\"Segoe UI\\\", Roboto, \\\"Helvetica Neue\\\", Arial, sans-serif\"}],\"entityRanges\":[],\"data\":{}},{\"key\":\"7uo78\",\"text\":\"For Windows users, check if the newest version of NET. Framework is installed on your PC. You can find it here.\",\"type\":\"ordered-list-item\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":111,\"style\":\"color-rgb(174,178,201)\"},{\"offset\":0,\"length\":111,\"style\":\"bgcolor-rgb(39,38,48)\"},{\"offset\":0,\"length\":111,\"style\":\"fontsize-16\"},{\"offset\":0,\"length\":111,\"style\":\"fontfamily--apple-system, system-ui, system-ui, \\\"Segoe UI\\\", Roboto, \\\"Helvetica Neue\\\", Arial, sans-serif\"},{\"offset\":106,\"length\":4,\"style\":\"color-rgb(0,186,221)\"}],\"entityRanges\":[{\"offset\":106,\"length\":4,\"key\":4}],\"data\":{}},{\"key\":\"93iep\",\"text\":\"If you have problems installing the application, please temporarily disable the antivirus protection on your PC.\",\"type\":\"ordered-list-item\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":112,\"style\":\"color-rgb(174,178,201)\"},{\"offset\":0,\"length\":112,\"style\":\"bgcolor-rgb(39,38,48)\"},{\"offset\":0,\"length\":112,\"style\":\"fontsize-16\"},{\"offset\":0,\"length\":112,\"style\":\"fontfamily--apple-system, system-ui, system-ui, \\\"Segoe UI\\\", Roboto, \\\"Helvetica Neue\\\", Arial, sans-serif\"}],\"entityRanges\":[],\"data\":{}},{\"key\":\"e8u3m\",\"text\":\"Sometimes installing and enabling a VPN on your PC may also help to enter the game.\",\"type\":\"ordered-list-item\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":83,\"style\":\"color-rgb(174,178,201)\"},{\"offset\":0,\"length\":83,\"style\":\"bgcolor-rgb(39,38,48)\"},{\"offset\":0,\"length\":83,\"style\":\"fontsize-16\"},{\"offset\":0,\"length\":83,\"style\":\"fontfamily--apple-system, system-ui, system-ui, \\\"Segoe UI\\\", Roboto, \\\"Helvetica Neue\\\", Arial, sans-serif\"}],\"entityRanges\":[],\"data\":{}},{\"key\":\"2qkhe\",\"text\":\"If the issue persists, please find the \\\"pp_log.txt\\\" file and send it to our Support team. You should find that file at this address:\",\"type\":\"ordered-list-item\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":132,\"style\":\"color-rgb(174,178,201)\"},{\"offset\":0,\"length\":132,\"style\":\"bgcolor-rgb(39,38,48)\"},{\"offset\":0,\"length\":132,\"style\":\"fontsize-16\"},{\"offset\":0,\"length\":132,\"style\":\"fontfamily--apple-system, system-ui, system-ui, \\\"Segoe UI\\\", Roboto, \\\"Helvetica Neue\\\", Arial, sans-serif\"},{\"offset\":40,\"length\":10,\"style\":\"color-rgb(0,186,221)\"}],\"entityRanges\":[{\"offset\":40,\"length\":10,\"key\":5}],\"data\":{}},{\"key\":\"emql\",\"text\":\"For Microsoft Windows:\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":22,\"style\":\"color-rgb(174,178,201)\"},{\"offset\":0,\"length\":22,\"style\":\"bgcolor-rgb(39,38,48)\"},{\"offset\":0,\"length\":22,\"style\":\"fontsize-16\"},{\"offset\":0,\"length\":22,\"style\":\"fontfamily--apple-system, system-ui, system-ui, \\\"Segoe UI\\\", Roboto, \\\"Helvetica Neue\\\", Arial, sans-serif\"},{\"offset\":0,\"length\":22,\"style\":\"ITALIC\"}],\"entityRanges\":[],\"data\":{\"text-align\":\"start\"}},{\"key\":\"5ntj7\",\"text\":\"C:\\\\Users\\\\~Your username~\\\\AppData\\\\Local\\\\Plarium\\\\PlariumPlay\\\\pp_log.txt\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":69,\"style\":\"color-rgb(174,178,201)\"},{\"offset\":0,\"length\":69,\"style\":\"bgcolor-rgb(39,38,48)\"},{\"offset\":0,\"length\":69,\"style\":\"fontsize-16\"},{\"offset\":0,\"length\":69,\"style\":\"fontfamily--apple-system, system-ui, system-ui, \\\"Segoe UI\\\", Roboto, \\\"Helvetica Neue\\\", Arial, sans-serif\"}],\"entityRanges\":[],\"data\":{\"text-align\":\"left\"}},{\"key\":\"754n9\",\"text\":\"For Mac OS X:\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":13,\"style\":\"color-rgb(174,178,201)\"},{\"offset\":0,\"length\":13,\"style\":\"bgcolor-rgb(39,38,48)\"},{\"offset\":0,\"length\":13,\"style\":\"fontsize-16\"},{\"offset\":0,\"length\":13,\"style\":\"fontfamily--apple-system, system-ui, system-ui, \\\"Segoe UI\\\", Roboto, \\\"Helvetica Neue\\\", Arial, sans-serif\"},{\"offset\":0,\"length\":13,\"style\":\"ITALIC\"}],\"entityRanges\":[],\"data\":{\"text-align\":\"left\"}},{\"key\":\"c66ac\",\"text\":\"/Users/~Your username~/Documents/PlariumPlay/pp_log.txt\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":55,\"style\":\"color-rgb(174,178,201)\"},{\"offset\":0,\"length\":55,\"style\":\"bgcolor-rgb(39,38,48)\"},{\"offset\":0,\"length\":55,\"style\":\"fontsize-16\"},{\"offset\":0,\"length\":55,\"style\":\"fontfamily--apple-system, system-ui, system-ui, \\\"Segoe UI\\\", Roboto, \\\"Helvetica Neue\\\", Arial, sans-serif\"}],\"entityRanges\":[],\"data\":{\"text-align\":\"left\"}},{\"key\":\"bt13v\",\"text\":\"\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{\"text-align\":\"start\"}},{\"key\":\"5stfa\",\"text\":\"Note: Windows users can also access the folder containing the log file by going to the Plarium Play Settings, scrolling to the “Troubleshooting” section, and clicking “Show log file”. \",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":5,\"style\":\"color-rgb(174,178,201)\"},{\"offset\":6,\"length\":177,\"style\":\"color-rgb(174,178,201)\"},{\"offset\":0,\"length\":5,\"style\":\"bgcolor-rgb(39,38,48)\"},{\"offset\":6,\"length\":177,\"style\":\"bgcolor-rgb(39,38,48)\"},{\"offset\":0,\"length\":5,\"style\":\"fontsize-16\"},{\"offset\":6,\"length\":177,\"style\":\"fontsize-16\"},{\"offset\":0,\"length\":5,\"style\":\"fontfamily--apple-system, system-ui, system-ui, \\\"Segoe UI\\\", Roboto, \\\"Helvetica Neue\\\", Arial, sans-serif\"},{\"offset\":6,\"length\":177,\"style\":\"fontfamily--apple-system, system-ui, system-ui, \\\"Segoe UI\\\", Roboto, \\\"Helvetica Neue\\\", Arial, sans-serif\"},{\"offset\":0,\"length\":4,\"style\":\"ITALIC\"}],\"entityRanges\":[],\"data\":{\"text-align\":\"left\"}},{\"key\":\"q5ck\",\"text\":\"\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{\"text-align\":\"start\"}},{\"key\":\"6vft6\",\"text\":\"The game elements are not displayed/ are displayed incorrectly/ Longtime response to actions in the game/ The game is lagging   \",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":127,\"style\":\"color-rgb(174,178,201)\"},{\"offset\":0,\"length\":127,\"style\":\"bgcolor-rgb(39,38,48)\"},{\"offset\":0,\"length\":127,\"style\":\"fontsize-16\"},{\"offset\":0,\"length\":127,\"style\":\"fontfamily--apple-system, system-ui, system-ui, \\\"Segoe UI\\\", Roboto, \\\"Helvetica Neue\\\", Arial, sans-serif\"},{\"offset\":0,\"length\":127,\"style\":\"BOLD\"},{\"offset\":0,\"length\":127,\"style\":\"ITALIC\"},{\"offset\":0,\"length\":127,\"style\":\"UNDERLINE\"}],\"entityRanges\":[],\"data\":{\"text-align\":\"left\"}},{\"key\":\"6qnpi\",\"text\":\"\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{\"text-align\":\"start\"}},{\"key\":\"4tn3g\",\"text\":\"This issue can be related to the DNS settings or to the restrictions of your regional network provider. Solution:  \",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":114,\"style\":\"color-rgb(174,178,201)\"},{\"offset\":0,\"length\":114,\"style\":\"bgcolor-rgb(39,38,48)\"},{\"offset\":0,\"length\":114,\"style\":\"fontsize-16\"},{\"offset\":0,\"length\":114,\"style\":\"fontfamily--apple-system, system-ui, system-ui, \\\"Segoe UI\\\", Roboto, \\\"Helvetica Neue\\\", Arial, sans-serif\"}],\"entityRanges\":[],\"data\":{\"text-align\":\"left\"}},{\"key\":\"s90s\",\"text\":\"Clear cache in Plarium Play (Settings -> Reset cache).\",\"type\":\"ordered-list-item\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":54,\"style\":\"color-rgb(174,178,201)\"},{\"offset\":0,\"length\":54,\"style\":\"bgcolor-rgb(39,38,48)\"},{\"offset\":0,\"length\":54,\"style\":\"fontsize-16\"},{\"offset\":0,\"length\":54,\"style\":\"fontfamily--apple-system, system-ui, system-ui, \\\"Segoe UI\\\", Roboto, \\\"Helvetica Neue\\\", Arial, sans-serif\"}],\"entityRanges\":[],\"data\":{}},{\"key\":\"66vms\",\"text\":\"Change DNS settings.\",\"type\":\"ordered-list-item\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":20,\"style\":\"color-rgb(174,178,201)\"},{\"offset\":0,\"length\":20,\"style\":\"bgcolor-rgb(39,38,48)\"},{\"offset\":0,\"length\":20,\"style\":\"fontsize-16\"},{\"offset\":0,\"length\":20,\"style\":\"fontfamily--apple-system, system-ui, system-ui, \\\"Segoe UI\\\", Roboto, \\\"Helvetica Neue\\\", Arial, sans-serif\"},{\"offset\":0,\"length\":19,\"style\":\"color-rgb(0,186,221)\"}],\"entityRanges\":[{\"offset\":0,\"length\":19,\"key\":6}],\"data\":{}},{\"key\":\"8fb9e\",\"text\":\"Installing and enabling a VPN on your PC may also help. \",\"type\":\"ordered-list-item\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":55,\"style\":\"color-rgb(174,178,201)\"},{\"offset\":0,\"length\":55,\"style\":\"bgcolor-rgb(39,38,48)\"},{\"offset\":0,\"length\":55,\"style\":\"fontsize-16\"},{\"offset\":0,\"length\":55,\"style\":\"fontfamily--apple-system, system-ui, system-ui, \\\"Segoe UI\\\", Roboto, \\\"Helvetica Neue\\\", Arial, sans-serif\"}],\"entityRanges\":[],\"data\":{}},{\"key\":\"dtem3\",\"text\":\"\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{\"text-align\":\"start\"}},{\"key\":\"273qg\",\"text\":\"If the troubleshoots given above dіd not help, please submit a request to our Support Team by using this link.\\n\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":110,\"style\":\"color-rgb(174,178,201)\"},{\"offset\":0,\"length\":110,\"style\":\"bgcolor-rgb(39,38,48)\"},{\"offset\":0,\"length\":110,\"style\":\"fontsize-16\"},{\"offset\":0,\"length\":110,\"style\":\"fontfamily--apple-system, system-ui, system-ui, \\\"Segoe UI\\\", Roboto, \\\"Helvetica Neue\\\", Arial, sans-serif\"},{\"offset\":78,\"length\":12,\"style\":\"color-rgb(0,186,221)\"},{\"offset\":100,\"length\":9,\"style\":\"color-rgb(0,186,221)\"}],\"entityRanges\":[{\"offset\":78,\"length\":12,\"key\":7},{\"offset\":100,\"length\":9,\"key\":8}],\"data\":{\"text-align\":\"left\"}}],\"entityMap\":{\"0\":{\"type\":\"LINK\",\"mutability\":\"MUTABLE\",\"data\":{\"url\":\"https://support.microsoft.com/en-us/help/4028054/windows-10-repair-or-remove-programs\",\"title\":\"<span data-offset-key=\\\"3k98g-1-0\\\" style=\\\"box-sizing: border-box; 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margin: 0px; padding: 0px; outline: 0px;\\\"><span data-text=\\\"true\\\" style=\\\"box-sizing: border-box; margin: 0px; padding: 0px; outline: 0px;\\\">here</span></span>\",\"targetOption\":\"\",\"_map\":{\"type\":\"LINK\",\"mutability\":\"MUTABLE\",\"data\":{\"url\":\"https://plarium.com/en/plarium-play/\",\"title\":\"<span data-offset-key=\\\"co8lt-1-0\\\" style=\\\"box-sizing: border-box; margin: 0px; padding: 0px; outline: 0px;\\\"><span data-text=\\\"true\\\" style=\\\"box-sizing: border-box; margin: 0px; padding: 0px; outline: 0px;\\\">here</span></span>\",\"targetOption\":\"\"}}}},\"3\":{\"type\":\"LINK\",\"mutability\":\"MUTABLE\",\"data\":{\"url\":\"https://plariumsupport.zendesk.com/hc/en-us/articles/115002340389-How-to-check-and-change-DNS-settings\",\"title\":\"<span data-offset-key=\\\"1oe75-0-0\\\" style=\\\"box-sizing: border-box; margin: 0px; padding: 0px; outline: 0px;\\\"><span data-text=\\\"true\\\" style=\\\"box-sizing: border-box; margin: 0px; padding: 0px; outline: 0px;\\\">Change DNS settings</span></span>\",\"targetOption\":\"\",\"_map\":{\"type\":\"LINK\",\"mutability\":\"MUTABLE\",\"data\":{\"url\":\"https://plariumsupport.zendesk.com/hc/en-us/articles/115002340389-How-to-check-and-change-DNS-settings\",\"title\":\"<span data-offset-key=\\\"1oe75-0-0\\\" style=\\\"box-sizing: border-box; margin: 0px; padding: 0px; outline: 0px;\\\"><span data-text=\\\"true\\\" style=\\\"box-sizing: border-box; margin: 0px; padding: 0px; outline: 0px;\\\">Change DNS settings</span></span>\",\"targetOption\":\"\"}}}},\"4\":{\"type\":\"LINK\",\"mutability\":\"MUTABLE\",\"data\":{\"url\":\"https://dotnet.microsoft.com/download/dotnet-framework/net48\",\"title\":\"<span data-offset-key=\\\"97vqs-1-0\\\" style=\\\"box-sizing: border-box; margin: 0px; padding: 0px; outline: 0px;\\\"><span data-text=\\\"true\\\" style=\\\"box-sizing: border-box; margin: 0px; padding: 0px; outline: 0px;\\\">here</span></span>\",\"targetOption\":\"\",\"_map\":{\"type\":\"LINK\",\"mutability\":\"MUTABLE\",\"data\":{\"url\":\"https://dotnet.microsoft.com/download/dotnet-framework/net48\",\"title\":\"<span data-offset-key=\\\"97vqs-1-0\\\" style=\\\"box-sizing: border-box; margin: 0px; padding: 0px; outline: 0px;\\\"><span data-text=\\\"true\\\" style=\\\"box-sizing: border-box; margin: 0px; padding: 0px; outline: 0px;\\\">here</span></span>\",\"targetOption\":\"\"}}}},\"5\":{\"type\":\"LINK\",\"mutability\":\"MUTABLE\",\"data\":{\"url\":\"https://plarium-play-faq.zendesk.com/hc/en-us/articles/360008492000-My-game-won-t-load-How-do-I-fix-it-\",\"title\":\"<span data-offset-key=\\\"dpi9t-1-0\\\" style=\\\"box-sizing: border-box; margin: 0px; padding: 0px; outline: 0px;\\\"><span data-text=\\\"true\\\" style=\\\"box-sizing: border-box; margin: 0px; padding: 0px; outline: 0px;\\\">pp_log.txt</span></span>\",\"targetOption\":\"\",\"_map\":{\"type\":\"LINK\",\"mutability\":\"MUTABLE\",\"data\":{\"url\":\"https://plarium-play-faq.zendesk.com/hc/en-us/articles/360008492000-My-game-won-t-load-How-do-I-fix-it-\",\"title\":\"<span data-offset-key=\\\"dpi9t-1-0\\\" style=\\\"box-sizing: border-box; margin: 0px; padding: 0px; outline: 0px;\\\"><span data-text=\\\"true\\\" style=\\\"box-sizing: border-box; margin: 0px; padding: 0px; outline: 0px;\\\">pp_log.txt</span></span>\",\"targetOption\":\"\"}}}},\"6\":{\"type\":\"LINK\",\"mutability\":\"MUTABLE\",\"data\":{\"url\":\"https://plariumsupport.zendesk.com/hc/en-us/articles/115002340389-How-to-check-and-change-DNS-settings\",\"title\":\"<span data-offset-key=\\\"400t7-0-0\\\" style=\\\"box-sizing: border-box; margin: 0px; padding: 0px; outline: 0px;\\\"><span data-text=\\\"true\\\" style=\\\"box-sizing: border-box; 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I need some exact situations like \"open that window -> click that button-> the game freezes\".<br></p>","userRegistered":"1431518076480","userCommentsCount":"1258","userName":"Agent Helga","createdDate":"1551193279537","editedDate":"0","id":"579113","entityId":"108574","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/stormfall-rise-of-balur/avatars/avatar_33.png"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"579113","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/178961/","commentUrl":"/en/comment/topic_579168/"},"strings":{"userRole":"","userId":"178961","contentDraftJs":"","contentHtml":"it does not matter what you do, is general... it happens when you play and do actions, nothing specific, if so i would have mention, thats why its no bug is laggy .. probably a laggy server for the amount of actions needed with all the upgrades over the years or really bad coding by the dev teams","userRegistered":"1426020025863","userCommentsCount":"1571","userName":"Fortuna","createdDate":"1551200304213","editedDate":"1551200322530","id":"579168","entityId":"108574","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/9387267.jpeg?v=1692607607"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"579168","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/347889/","commentUrl":"/en/comment/topic_583941/"},"strings":{"userRole":"","userId":"347889","contentDraftJs":"","contentHtml":"i tried everything but game will not load it sticks at about 98% and freezes ..tried deleting it and installing it same.windows 7 32 bit seems to be a common problem","userRegistered":"1413620185887","userCommentsCount":"29","userName":"Player","createdDate":"1551690640087","editedDate":"0","id":"583941","entityId":"108574","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/6242332.jpeg?v=1627529066"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"583941","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1794918/","commentUrl":"/en/comment/topic_584302/"},"strings":{"userRole":"Technical Support","userId":"1794918","contentDraftJs":"","contentHtml":"<p>player said:</p><br><blockquote>i tried everything but game will not load it sticks at about 98% and freezes ..tried deleting it and installing it same.windows 7 32 bit seems to be a common problem</blockquote><p>Hi! </p><p>Does the browser version load properly?</p>","userRegistered":"1431518076480","userCommentsCount":"1258","userName":"Agent Helga","createdDate":"1551798619773","editedDate":"0","id":"584302","entityId":"108574","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/stormfall-rise-of-balur/avatars/avatar_33.png"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"584302","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/7975333/","commentUrl":"/en/comment/topic_585228/"},"strings":{"userRole":"","userId":"7975333","contentDraftJs":"","contentHtml":"<p>black screen games not loading, that's the same in all games on plarium, i played other flash online games somewhere else with same computer, same browser and same flash.</p><p>please no need to have any  support bots like anywhere just able to  answer to check or change everything in my side when 99.9% of the time the problem is not mine.</p> i ll try again later if not working before tomorrow  you can delete everything of my account","userRegistered":"1552130740020","userCommentsCount":"3","userName":"holllo","createdDate":"1552132581060","editedDate":"1552132617550","id":"585228","entityId":"108574","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/totaldomination/avatars/26.jpg"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"585228","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/7975333/","commentUrl":"/en/comment/topic_585338/"},"strings":{"userRole":"","userId":"7975333","contentDraftJs":"","contentHtml":"black screen again and again, i give up, fix it","userRegistered":"1552130740020","userCommentsCount":"3","userName":"holllo","createdDate":"1552197107757","editedDate":"0","id":"585338","entityId":"108574","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/totaldomination/avatars/26.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"585338","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1794918/","commentUrl":"/en/comment/topic_585375/"},"strings":{"userRole":"Technical Support","userId":"1794918","contentDraftJs":"","contentHtml":"<p>Hi! </p><p>Please complete all the instructions from the first post. </p><p>If it does not help, please contact us through the link you also will find in that post.</p>","userRegistered":"1431518076480","userCommentsCount":"1258","userName":"Agent Helga","createdDate":"1552215787573","editedDate":"0","id":"585375","entityId":"108574","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/stormfall-rise-of-balur/avatars/avatar_33.png"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"585375","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/7091934/","commentUrl":"/en/comment/topic_599650/"},"strings":{"userRole":"","userId":"7091934","contentDraftJs":"","contentHtml":"\r<p>halo, I have upgraded to Play Plarium and now I'm giving it back to level 1. I'm level 80 and the game name atenatus, I bought last week 2 times the offer of 7.3 euros and I have many payments made. how do I get back into my account again? And I play Vikings war, I have the level 21 castle and the level 48 hero. Please help me get in the account</p>","userRegistered":"1549296860330","userCommentsCount":"1","userName":"marycus222","createdDate":"1556208648453","editedDate":"0","id":"599650","entityId":"108574","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/raid-desktop/avatars/17.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"599650","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1794918/","commentUrl":"/en/comment/topic_601010/"},"strings":{"userRole":"Technical Support","userId":"1794918","contentDraftJs":"","contentHtml":"<p>marycus222 said:</p><br><blockquote>\n<p>halo, I have upgraded to Play Plarium and now I'm giving it back to level 1. I'm level 80 and the game name atenatus, I bought last week 2 times the offer of 7.3 euros and I have many payments made. how do I get back into my account again? And I play Vikings war, I have the level 21 castle and the level 48 hero. Please help me get in the account</p></blockquote><p>Hello!\r</p><p>Account issues are handled individually. Please submit a ticket to our Support Team <a href=\"//plariumsupport.zendesk.com/hc/en-us/requests/new?ticket_form_id=168205\" rel=\"nofollow ugc\" target=\"_blank\">here</a>.\r Also, note that our team does not work with Vikings, this game has a separate support website <a href=\"//support-portal.plarium.com/en/vikings-web/faq\" rel=\"nofollow ugc\" target=\"_blank\">here</a>. </p>","userRegistered":"1431518076480","userCommentsCount":"1258","userName":"Agent Helga","createdDate":"1556632401257","editedDate":"0","id":"601010","entityId":"108574","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/stormfall-rise-of-balur/avatars/avatar_33.png"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"601010","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1477658/","commentUrl":"/en/comment/topic_601033/"},"strings":{"userRole":"","userId":"1477658","contentDraftJs":"","contentHtml":"<p>hello ... I get in touch with you to see if you can help me ... I had a problem with plarium play .. now ... I hit at 15:30 an enemy ... and when the troops returned ... the beta plarium play application has been broken ... it still does not work ... and it would not let me in to take the troops to the acropolis ... my enemy has attacked me and destroyed all my forces attack ... I've been a player for a long time ... and always buying in the market ... really ... this has happened to me ... I still can not access plarium play beta ... after having restarted several times ... it has caused me a great loss ... I can send you screenshots of everything .. to see if you can help me ... I can not enter beta plarium ... or restart the computer ... many Thank you</p>","userRegistered":"1488664521960","userCommentsCount":"24","userName":"*~*Louis*~*","createdDate":"1556637467000","editedDate":"0","id":"601033","entityId":"108574","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/28319070.jpeg?v=1695577624"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"601033","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1794918/","commentUrl":"/en/comment/topic_609978/"},"strings":{"userRole":"Technical Support","userId":"1794918","contentDraftJs":"","contentHtml":"<p>The WarlocK  said:</p><br><blockquote><p>hello ... I get in touch with you to see if you can help me ... I had a problem with plarium play .. now ... I hit at 15:30 an enemy ... and when the troops returned ... the beta plarium play application has been broken ... it still does not work ... and it would not let me in to take the troops to the acropolis ... my enemy has attacked me and destroyed all my forces attack ... I've been a player for a long time ... and always buying in the market ... really ... this has happened to me ... I still can not access plarium play beta ... after having restarted several times ... it has caused me a great loss ... I can send you screenshots of everything .. to see if you can help me ... I can not enter beta plarium ... or restart the computer ... many Thank you</p></blockquote><p>Hi! </p><p>I am sorry for such a delayed response. </p><p>About your question, please contact our support team through the application. There is a Support button. </p>","userRegistered":"1431518076480","userCommentsCount":"1258","userName":"Agent Helga","createdDate":"1558451724917","editedDate":"0","id":"609978","entityId":"108574","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/stormfall-rise-of-balur/avatars/avatar_33.png"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"609978","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/236416/","commentUrl":"/en/comment/topic_610986/"},"strings":{"userRole":"","userId":"236416","contentDraftJs":"","contentHtml":"<p>Technical issues from Asia says game is not available in my region all of a sudded</p><p><a href=\"//prntscr.com/nsj92j\" rel=\"nofollow ugc\" target=\"_blank\">http://prntscr.com/nsj92j</a><br></p>","userRegistered":"1427392142350","userCommentsCount":"3","userName":"WRATH","createdDate":"1558643460263","editedDate":"0","id":"610986","entityId":"108574","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/sparta/avatars/17.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"610986","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1406905/","commentUrl":"/en/comment/topic_624008/"},"strings":{"userRole":"","userId":"1406905","contentDraftJs":"","contentHtml":"<p>hi </p><br>i m facing some trouble for loading the game right now  . 3 hours  ago everything was normal , no probleme with the game . the loading was fast . and now i m just waiting for 30 min and still the loading page ","userRegistered":"1485602467310","userCommentsCount":"7","userName":"raven","createdDate":"1560876868737","editedDate":"0","id":"624008","entityId":"108574","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/totaldomination/avatars/18.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"624008","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/8331846/","commentUrl":"/en/comment/topic_624379/"},"strings":{"userRole":"Technical Support","userId":"8331846","contentDraftJs":"","contentHtml":"<p>TATAR said:</p><br><blockquote><p>hi </p><br>i m facing some trouble for loading the game right now  . 3 hours  ago everything was normal , no probleme with the game . the loading was fast . and now i m just waiting for 30 min and still the loading page </blockquote><p>Hello! </p><p>Please join <a href=\"//plarium.com/forum/en/sparta-war-of-empires/bug-reports/108574_loading-issues-19/\" target=\"_blank\">this topic</a> and perform all the instruction from the first post. </p><p>In case it does not help, there is an instruction on how to create .har file and contact the support team. </p><br><p>I hope this helps!</p>\r\r\r\r\r<br>","userRegistered":"1557475139953","userCommentsCount":"399","userName":"Agent Roma","createdDate":"1560954062127","editedDate":"0","id":"624379","entityId":"108574","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/sparta/avatars/10.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"624379","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/7201198/","commentUrl":"/en/comment/topic_626185/"},"strings":{"userRole":"","userId":"7201198","contentDraftJs":"","contentHtml":"<p>I have not been able to play the game or log in for almost 2 hours.<br></p><br><p>Do others have the same problem?</p>","userRegistered":"1550148942533","userCommentsCount":"12","userName":"Dionysus","createdDate":"1561379509610","editedDate":"0","id":"626185","entityId":"108574","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/45739710.jpeg?v=1617228494"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"626185","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/8331846/","commentUrl":"/en/comment/topic_626230/"},"strings":{"userRole":"Technical Support","userId":"8331846","contentDraftJs":"","contentHtml":"<p>Dionysus said:</p><br><blockquote><p>I have not been able to play the game or log in for almost 2 hours.<br></p><br><p>Do others have the same problem?</p></blockquote><p>Hello,\n</p><p>Thanks for reporting about this issue. \n</p><br><p>It has occurred on the side of a third-party service that we are using for hosting.\n</p><p>Nevertheless, the problem has already been fixed.\n</p>\n\n<br><p>On behalf of Plarium, let me apologize for any inconvenience the situation might have caused. </p>","userRegistered":"1557475139953","userCommentsCount":"399","userName":"Agent Roma","createdDate":"1561384009490","editedDate":"1561384025493","id":"626230","entityId":"108574","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/sparta/avatars/10.jpg"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"626230","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/178961/","commentUrl":"/en/comment/topic_626331/"},"strings":{"userRole":"","userId":"178961","contentDraftJs":"","contentHtml":"apologies don't compensate lost of troops due to this .....","userRegistered":"1426020025863","userCommentsCount":"1571","userName":"Fortuna","createdDate":"1561404059463","editedDate":"0","id":"626331","entityId":"108574","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/9387267.jpeg?v=1692607607"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"626331","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1047579/","commentUrl":"/en/comment/topic_637942/"},"strings":{"userRole":"","userId":"1047579","contentDraftJs":"","contentHtml":"<p>Hi, I was playing and refresh the page and for the last 2 hours the game won't load either on the browser version or the app. I have not changed anything on my pc I just refresh the page! What is going on?</p><br><p>I've submitted a report btw no answer from tech support.</p><br>Is anybody working today?","userRegistered":"","userCommentsCount":"20","userName":"Deleted","createdDate":"1563021617160","editedDate":"0","id":"637942","entityId":"108574","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/common/avatars/default_avatar.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"637942","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1047579/","commentUrl":"/en/comment/topic_637994/"},"strings":{"userRole":"","userId":"1047579","contentDraftJs":"","contentHtml":"It's been over 4 hours now still can't load the game! Does anyone has the same problem?","userRegistered":"","userCommentsCount":"20","userName":"Deleted","createdDate":"1563031556360","editedDate":"0","id":"637994","entityId":"108574","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/common/avatars/default_avatar.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"637994","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/8254832/","commentUrl":"/en/comment/topic_638018/"},"strings":{"userRole":"","userId":"8254832","contentDraftJs":"","contentHtml":"Indeed , same problem here Shin :-( <br>","userRegistered":"1554720762697","userCommentsCount":"1","userName":"Wrakzoeker","createdDate":"1563034232380","editedDate":"0","id":"638018","entityId":"108574","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/48991619.jpeg?v=1705237577"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"638018","isDeleted":"false"},"repeaters":{}}]},"components":{}}},{"name":"wEditor","type":"wEditor","model":{"links":{},"strings":{"title":"Add title","shortText":"Add summary","buttonSave":"Post","buttonCancel":"Cancel","buttonComment":"Comment","timerTitle":"Set Post Date and Time","timerPlaceholder":"Schedule Post","buttonPreview":"Preview","timeUTC":"This post will go live using UTC [+0.00]","maxLength":"50000","errorTitleMinLength":"Min: 2 characters","errorTitleSearchMinLength":"Min: 3 characters","errorTitleMaxLength":"Max: 100 characters","errorShortTextMinLength":"Min: 2 characters","errorShortTextMaxLength":"Max: 350 characters","errorAltUploadMinImageLength":"Min: 2 characters","errorAltUploadMaxImageLength":"Max: 150 characters","errorSignatureMaxLength":"Max: 360 characters","errorCountryMaxLength":"Max: 256 characters","errorClanMaxLength":"Max: 20 characters","errorPreviewRequired":"Image required","errorMaxLength":"Max length: 50 000 characters. 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