Hello. Sorry for the late reply. To be able to download the Launcher and to play, our PC has to be qualified with what the Plarium System requires, or if you have them, you might have a full disk so you cannot download more files, and you have to erase something that you don't need. Please check the requirements.  

i

Hello. Sorry for the late reply. To be able to download the Launcher and to play, our PC has to be qualified with what the Plarium System requires, or if you have them, you might have a full disk so you cannot download more files, and you have to erase something that you don't need. Please check the requirements.  

i

The requirements are adequate. Game worked smoothly. It stopped working about a week ago.

Then, maybe you have to submit a ticket to the Support https://social-support.plarium.com/hc/en-us/requests/new?

Hello Katia,

Thanks for the reply

I am now able to access the game,  my computer is 24 GB Ram with much advanced than is needed for this game. Saying that  what was the problem it was the internet provider  throttelling my conection . To get over this and having a argement that thay where throttelling the conection i downloaded this link     and ran an internet speed test. The provided said it was running perfect at there end but the speed test proved them wrong and the internet conection was running at 0.012 to 10 Mbs instead of around 100 Mbs.

So the provider was throttelling my conection  

So all fixed

Hello. I'm glad that the issue was fixed.🙂Enjoy your game.

Not loading once again, please fix this is too commom of a problem

Hello Sigge. So sorry for the late reply. Is your game ok now? 

Hello,

Katia, yes now i am able to access.

Thanks