Loading issues

I am now able to access the game, my computer is 24 GB Ram with much advanced than is needed for this game. Saying that what was the problem it was the internet provider throttelling my conection . To get over this and having a argement that thay where throttelling the conection i downloaded this link and ran an internet speed test. The provided said it was running perfect at there end but the speed test proved them wrong and the internet conection was running at 0.012 to 10 Mbs instead of around 100 Mbs.

So the provider was throttelling my conection

So all fixed

Hello. I'm glad that the issue was fixed.🙂Enjoy your game.

Katerina MaurogenousModerator

Apr 13, 2023, 19:1804/13/23

01/31/18

693

Sigge

Khale

well the frame work did not work for me, have cleaned out every thing and reinstated the programe ect, but nothing works has any one any sugestions ?

Sparta worked last month with no problems but not nothing works...

thanks

Hello. Sorry for the late reply. To be able to download the Launcher and to play, our PC has to be qualified with what the Plarium System requires, or if you have them, you might have a full disk so you cannot download more files, and you have to erase something that you don't need. Please check the requirements.

Katerina MaurogenousModerator

Apr 13, 2023, 19:1504/13/23

01/31/18

693

FEM

I also have same problem now , tryed everthing. Would like some information on how to fix this problem.

Katerina MaurogenousModerator

Apr 13, 2023, 19:1404/13/23

01/31/18

693

Golum

I have the same problem. Nothing suggested works for me. Even the installation on another computer stops at 99%. Contacted support, they have no solution.

Khale

Mar 27, 2023, 11:4803/27/23

Mar 27, 2023, 12:59(edited)

09/17/20

Sparta did some kind of update and now the game refuses to load. I get some blather about (already installed) .NET framework

and this error code:

13f0bbf1-f367-438a-919f-fec920dda4a9

and now this:

I have removed/reinstalled Plarium 3 times with computer reboots, no change;

Tried to use old installer, it won't let me;

Андрюха @VK@

Feb 18, 2023, 11:3402/18/23

06/03/20

Когда игра тупить перестанет???

Katerina MaurogenousModerator

Dec 15, 2022, 23:4812/15/22

01/31/18

693

for sell

i did . and aiso the game session is on auto-update

Hello Archon. Sometimes we might have loading issues for various s reasons we start with rebooting our PC, and if nothing is changed you can try to install the Plarium Play again by clicking on this link https://plarium.com/en/plarium-play/?fbclid=IwAR1bXvQWQYkFAkOsmnqHdoMPQ8wcgYBAk4OxrDdpZcr5-I0ZoPA91jwTDCs if it won't help, it is the time to contact the support, so they will guide you. They might ask you for your Plarium Play log file. If you don't know what it is, we will help you to find it.

DariaCommunity Manager

Dec 13, 2022, 14:3912/13/22

10/31/22

1008

for sell

yes still the same problem . cant log in the game

now i have this https://prnt.sc/ejhpXCw8G5Fw . .

Archon, have you tried resetting the cache in the Plarium Play application and updating the game again?

for sell

Dec 12, 2022, 17:2212/12/22

01/24/17

yes still the same problem . cant log in the game

now i have this https://prnt.sc/ejhpXCw8G5Fw . .

10 11 12 13 14 15 16

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If the connection is lost at some stage, the signal won\u2019t be delivered and will return to the sender (i.e. your game client). \u0022,\u0022type\u0022:\u0022unstyled\u0022,\u0022depth\u0022:0,\u0022inlineStyleRanges\u0022:[{\u0022offset\u0022:0,\u0022length\u0022:366,\u0022style\u0022:\u0022color-rgb(174,178,201)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:366,\u0022style\u0022:\u0022bgcolor-rgb(39,38,48)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:366,\u0022style\u0022:\u0022fontsize-16\u0022},{\u0022offset\u0022:0,\u0022length\u0022:366,\u0022style\u0022:\u0022fontfamily--apple-system, system-ui, system-ui, \\\u0022Segoe UI\\\u0022, Roboto, \\\u0022Helvetica Neue\\\u0022, Arial, sans-serif\u0022}],\u0022entityRanges\u0022:[],\u0022data\u0022:{}},{\u0022key\u0022:\u002293di1\u0022,\u0022text\u0022:\u0022To make the process of solving the issue easier and faster, we have collected all known solutions in one article for you. \u0022,\u0022type\u0022:\u0022unstyled\u0022,\u0022depth\u0022:0,\u0022inlineStyleRanges\u0022:[{\u0022offset\u0022:0,\u0022length\u0022:121,\u0022style\u0022:\u0022color-rgb(174,178,201)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:121,\u0022style\u0022:\u0022bgcolor-rgb(39,38,48)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:121,\u0022style\u0022:\u0022fontsize-16\u0022},{\u0022offset\u0022:0,\u0022length\u0022:121,\u0022style\u0022:\u0022fontfamily--apple-system, system-ui, system-ui, \\\u0022Segoe UI\\\u0022, Roboto, \\\u0022Helvetica Neue\\\u0022, Arial, sans-serif\u0022}],\u0022entityRanges\u0022:[],\u0022data\u0022:{}},{\u0022key\u0022:\u0022emsuo\u0022,\u0022text\u0022:\u0022\u0022,\u0022type\u0022:\u0022unstyled\u0022,\u0022depth\u0022:0,\u0022inlineStyleRanges\u0022:[],\u0022entityRanges\u0022:[],\u0022data\u0022:{\u0022text-align\u0022:\u0022start\u0022}},{\u0022key\u0022:\u00227lci7\u0022,\u0022text\u0022:\u0022Ultimate Loading Troubleshoot \u0022,\u0022type\u0022:\u0022unstyled\u0022,\u0022depth\u0022:0,\u0022inlineStyleRanges\u0022:[{\u0022offset\u0022:0,\u0022length\u0022:29,\u0022style\u0022:\u0022color-rgb(174,178,201)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:29,\u0022style\u0022:\u0022bgcolor-rgb(39,38,48)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:29,\u0022style\u0022:\u0022fontsize-16\u0022},{\u0022offset\u0022:0,\u0022length\u0022:29,\u0022style\u0022:\u0022fontfamily--apple-system, system-ui, system-ui, \\\u0022Segoe UI\\\u0022, Roboto, \\\u0022Helvetica Neue\\\u0022, Arial, sans-serif\u0022},{\u0022offset\u0022:0,\u0022length\u0022:30,\u0022style\u0022:\u0022BOLD\u0022},{\u0022offset\u0022:0,\u0022length\u0022:30,\u0022style\u0022:\u0022ITALIC\u0022},{\u0022offset\u0022:0,\u0022length\u0022:30,\u0022style\u0022:\u0022UNDERLINE\u0022}],\u0022entityRanges\u0022:[],\u0022data\u0022:{\u0022text-align\u0022:\u0022left\u0022}},{\u0022key\u0022:\u002262hnn\u0022,\u0022text\u0022:\u0022\u0022,\u0022type\u0022:\u0022unstyled\u0022,\u0022depth\u0022:0,\u0022inlineStyleRanges\u0022:[],\u0022entityRanges\u0022:[],\u0022data\u0022:{\u0022text-align\u0022:\u0022start\u0022}},{\u0022key\u0022:\u00228rt03\u0022,\u0022text\u0022:\u0022The game does not load/ Error upon login/ The loading screen got stuck at 99%/ Black or White screen \u0022,\u0022type\u0022:\u0022unstyled\u0022,\u0022depth\u0022:0,\u0022inlineStyleRanges\u0022:[{\u0022offset\u0022:0,\u0022length\u0022:100,\u0022style\u0022:\u0022color-rgb(174,178,201)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:100,\u0022style\u0022:\u0022bgcolor-rgb(39,38,48)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:100,\u0022style\u0022:\u0022fontsize-16\u0022},{\u0022offset\u0022:0,\u0022length\u0022:100,\u0022style\u0022:\u0022fontfamily--apple-system, system-ui, system-ui, \\\u0022Segoe UI\\\u0022, Roboto, \\\u0022Helvetica Neue\\\u0022, Arial, sans-serif\u0022}],\u0022entityRanges\u0022:[],\u0022data\u0022:{\u0022text-align\u0022:\u0022left\u0022}},{\u0022key\u0022:\u00226lbjh\u0022,\u0022text\u0022:\u0022Clear cache in Plarium Play. To reset the cache, open Plarium Play \u003E Settings \u003E Troubleshooting \u003E Press the button \\\u0022Reset cache\\\u0022. \u0022,\u0022type\u0022:\u0022ordered-list-item\u0022,\u0022depth\u0022:0,\u0022inlineStyleRanges\u0022:[{\u0022offset\u0022:0,\u0022length\u0022:130,\u0022style\u0022:\u0022color-rgb(174,178,201)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:130,\u0022style\u0022:\u0022bgcolor-rgb(39,38,48)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:130,\u0022style\u0022:\u0022fontsize-16\u0022},{\u0022offset\u0022:0,\u0022length\u0022:130,\u0022style\u0022:\u0022fontfamily--apple-system, system-ui, system-ui, \\\u0022Segoe UI\\\u0022, Roboto, \\\u0022Helvetica Neue\\\u0022, Arial, sans-serif\u0022}],\u0022entityRanges\u0022:[],\u0022data\u0022:{}},{\u0022key\u0022:\u00229105j\u0022,\u0022text\u0022:\u0022Uninstall Plarium Play from your PC/ Mac.Note: If you\u0027re a macOS user, you\u0027ll also need to clean out the \\\u0022/Users/USERNAME/Public/PlariumPlay\\\u0022 folder manually. USERNAME refers to your macOS user name.\u0022,\u0022type\u0022:\u0022ordered-list-item\u0022,\u0022depth\u0022:0,\u0022inlineStyleRanges\u0022:[{\u0022offset\u0022:0,\u0022length\u0022:36,\u0022style\u0022:\u0022color-rgb(174,178,201)\u0022},{\u0022offset\u0022:37,\u0022length\u0022:162,\u0022style\u0022:\u0022color-rgb(174,178,201)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:36,\u0022style\u0022:\u0022bgcolor-rgb(39,38,48)\u0022},{\u0022offset\u0022:37,\u0022length\u0022:162,\u0022style\u0022:\u0022bgcolor-rgb(39,38,48)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:36,\u0022style\u0022:\u0022fontsize-16\u0022},{\u0022offset\u0022:37,\u0022length\u0022:162,\u0022style\u0022:\u0022fontsize-16\u0022},{\u0022offset\u0022:0,\u0022length\u0022:36,\u0022style\u0022:\u0022fontfamily--apple-system, system-ui, system-ui, \\\u0022Segoe UI\\\u0022, Roboto, \\\u0022Helvetica Neue\\\u0022, Arial, sans-serif\u0022},{\u0022offset\u0022:37,\u0022length\u0022:162,\u0022style\u0022:\u0022fontfamily--apple-system, system-ui, system-ui, \\\u0022Segoe UI\\\u0022, Roboto, \\\u0022Helvetica Neue\\\u0022, Arial, sans-serif\u0022},{\u0022offset\u0022:33,\u0022length\u0022:2,\u0022style\u0022:\u0022color-rgb(0,186,221)\u0022},{\u0022offset\u0022:37,\u0022length\u0022:4,\u0022style\u0022:\u0022color-rgb(0,186,221)\u0022}],\u0022entityRanges\u0022:[{\u0022offset\u0022:33,\u0022length\u0022:2,\u0022key\u0022:0},{\u0022offset\u0022:37,\u0022length\u0022:4,\u0022key\u0022:1}],\u0022data\u0022:{}},{\u0022key\u0022:\u00222fbda\u0022,\u0022text\u0022:\u0022Download the latest version of Plarium Play here.\u0022,\u0022type\u0022:\u0022ordered-list-item\u0022,\u0022depth\u0022:0,\u0022inlineStyleRanges\u0022:[{\u0022offset\u0022:0,\u0022length\u0022:49,\u0022style\u0022:\u0022color-rgb(174,178,201)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:49,\u0022style\u0022:\u0022bgcolor-rgb(39,38,48)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:49,\u0022style\u0022:\u0022fontsize-16\u0022},{\u0022offset\u0022:0,\u0022length\u0022:49,\u0022style\u0022:\u0022fontfamily--apple-system, system-ui, system-ui, \\\u0022Segoe UI\\\u0022, Roboto, \\\u0022Helvetica Neue\\\u0022, Arial, sans-serif\u0022},{\u0022offset\u0022:44,\u0022length\u0022:4,\u0022style\u0022:\u0022color-rgb(0,186,221)\u0022}],\u0022entityRanges\u0022:[{\u0022offset\u0022:44,\u0022length\u0022:4,\u0022key\u0022:2}],\u0022data\u0022:{}},{\u0022key\u0022:\u00225slq8\u0022,\u0022text\u0022:\u0022Change DNS settings.\u0022,\u0022type\u0022:\u0022ordered-list-item\u0022,\u0022depth\u0022:0,\u0022inlineStyleRanges\u0022:[{\u0022offset\u0022:0,\u0022length\u0022:20,\u0022style\u0022:\u0022color-rgb(174,178,201)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:20,\u0022style\u0022:\u0022bgcolor-rgb(39,38,48)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:20,\u0022style\u0022:\u0022fontsize-16\u0022},{\u0022offset\u0022:0,\u0022length\u0022:20,\u0022style\u0022:\u0022fontfamily--apple-system, system-ui, system-ui, \\\u0022Segoe UI\\\u0022, Roboto, \\\u0022Helvetica Neue\\\u0022, Arial, sans-serif\u0022},{\u0022offset\u0022:0,\u0022length\u0022:19,\u0022style\u0022:\u0022color-rgb(0,186,221)\u0022}],\u0022entityRanges\u0022:[{\u0022offset\u0022:0,\u0022length\u0022:19,\u0022key\u0022:3}],\u0022data\u0022:{}},{\u0022key\u0022:\u0022br4kk\u0022,\u0022text\u0022:\u0022For Windows users, please install all the Windows 7 updates that are available in \\\u0022Windows Update\\\u0022 on your PC. Or upgrade your Windows version to the higher one.\u0022,\u0022type\u0022:\u0022ordered-list-item\u0022,\u0022depth\u0022:0,\u0022inlineStyleRanges\u0022:[{\u0022offset\u0022:0,\u0022length\u0022:161,\u0022style\u0022:\u0022color-rgb(174,178,201)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:161,\u0022style\u0022:\u0022bgcolor-rgb(39,38,48)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:161,\u0022style\u0022:\u0022fontsize-16\u0022},{\u0022offset\u0022:0,\u0022length\u0022:161,\u0022style\u0022:\u0022fontfamily--apple-system, system-ui, system-ui, \\\u0022Segoe UI\\\u0022, Roboto, \\\u0022Helvetica Neue\\\u0022, Arial, sans-serif\u0022}],\u0022entityRanges\u0022:[],\u0022data\u0022:{}},{\u0022key\u0022:\u00227uo78\u0022,\u0022text\u0022:\u0022For Windows users, check if the newest version of NET. Framework is installed on your PC. You can find it here.\u0022,\u0022type\u0022:\u0022ordered-list-item\u0022,\u0022depth\u0022:0,\u0022inlineStyleRanges\u0022:[{\u0022offset\u0022:0,\u0022length\u0022:111,\u0022style\u0022:\u0022color-rgb(174,178,201)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:111,\u0022style\u0022:\u0022bgcolor-rgb(39,38,48)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:111,\u0022style\u0022:\u0022fontsize-16\u0022},{\u0022offset\u0022:0,\u0022length\u0022:111,\u0022style\u0022:\u0022fontfamily--apple-system, system-ui, system-ui, \\\u0022Segoe UI\\\u0022, Roboto, \\\u0022Helvetica Neue\\\u0022, Arial, sans-serif\u0022},{\u0022offset\u0022:106,\u0022length\u0022:4,\u0022style\u0022:\u0022color-rgb(0,186,221)\u0022}],\u0022entityRanges\u0022:[{\u0022offset\u0022:106,\u0022length\u0022:4,\u0022key\u0022:4}],\u0022data\u0022:{}},{\u0022key\u0022:\u002293iep\u0022,\u0022text\u0022:\u0022If you have problems installing the application, please temporarily disable the antivirus protection on your PC.\u0022,\u0022type\u0022:\u0022ordered-list-item\u0022,\u0022depth\u0022:0,\u0022inlineStyleRanges\u0022:[{\u0022offset\u0022:0,\u0022length\u0022:112,\u0022style\u0022:\u0022color-rgb(174,178,201)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:112,\u0022style\u0022:\u0022bgcolor-rgb(39,38,48)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:112,\u0022style\u0022:\u0022fontsize-16\u0022},{\u0022offset\u0022:0,\u0022length\u0022:112,\u0022style\u0022:\u0022fontfamily--apple-system, system-ui, system-ui, \\\u0022Segoe UI\\\u0022, Roboto, \\\u0022Helvetica Neue\\\u0022, Arial, sans-serif\u0022}],\u0022entityRanges\u0022:[],\u0022data\u0022:{}},{\u0022key\u0022:\u0022e8u3m\u0022,\u0022text\u0022:\u0022Sometimes installing and enabling a VPN on your PC may also help to enter the game.\u0022,\u0022type\u0022:\u0022ordered-list-item\u0022,\u0022depth\u0022:0,\u0022inlineStyleRanges\u0022:[{\u0022offset\u0022:0,\u0022length\u0022:83,\u0022style\u0022:\u0022color-rgb(174,178,201)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:83,\u0022style\u0022:\u0022bgcolor-rgb(39,38,48)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:83,\u0022style\u0022:\u0022fontsize-16\u0022},{\u0022offset\u0022:0,\u0022length\u0022:83,\u0022style\u0022:\u0022fontfamily--apple-system, system-ui, system-ui, \\\u0022Segoe UI\\\u0022, Roboto, \\\u0022Helvetica Neue\\\u0022, Arial, sans-serif\u0022}],\u0022entityRanges\u0022:[],\u0022data\u0022:{}},{\u0022key\u0022:\u00222qkhe\u0022,\u0022text\u0022:\u0022If the issue persists, please find the \\\u0022pp_log.txt\\\u0022 file and send it to our Support team. You should find that file at this address:\u0022,\u0022type\u0022:\u0022ordered-list-item\u0022,\u0022depth\u0022:0,\u0022inlineStyleRanges\u0022:[{\u0022offset\u0022:0,\u0022length\u0022:132,\u0022style\u0022:\u0022color-rgb(174,178,201)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:132,\u0022style\u0022:\u0022bgcolor-rgb(39,38,48)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:132,\u0022style\u0022:\u0022fontsize-16\u0022},{\u0022offset\u0022:0,\u0022length\u0022:132,\u0022style\u0022:\u0022fontfamily--apple-system, system-ui, system-ui, \\\u0022Segoe UI\\\u0022, Roboto, \\\u0022Helvetica Neue\\\u0022, Arial, sans-serif\u0022},{\u0022offset\u0022:40,\u0022length\u0022:10,\u0022style\u0022:\u0022color-rgb(0,186,221)\u0022}],\u0022entityRanges\u0022:[{\u0022offset\u0022:40,\u0022length\u0022:10,\u0022key\u0022:5}],\u0022data\u0022:{}},{\u0022key\u0022:\u0022emql\u0022,\u0022text\u0022:\u0022For Microsoft Windows:\u0022,\u0022type\u0022:\u0022unstyled\u0022,\u0022depth\u0022:0,\u0022inlineStyleRanges\u0022:[{\u0022offset\u0022:0,\u0022length\u0022:22,\u0022style\u0022:\u0022color-rgb(174,178,201)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:22,\u0022style\u0022:\u0022bgcolor-rgb(39,38,48)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:22,\u0022style\u0022:\u0022fontsize-16\u0022},{\u0022offset\u0022:0,\u0022length\u0022:22,\u0022style\u0022:\u0022fontfamily--apple-system, system-ui, system-ui, \\\u0022Segoe UI\\\u0022, Roboto, \\\u0022Helvetica Neue\\\u0022, Arial, sans-serif\u0022},{\u0022offset\u0022:0,\u0022length\u0022:22,\u0022style\u0022:\u0022ITALIC\u0022}],\u0022entityRanges\u0022:[],\u0022data\u0022:{\u0022text-align\u0022:\u0022start\u0022}},{\u0022key\u0022:\u00225ntj7\u0022,\u0022text\u0022:\u0022C:\\\\Users\\\\~Your username~\\\\AppData\\\\Local\\\\Plarium\\\\PlariumPlay\\\\pp_log.txt\u0022,\u0022type\u0022:\u0022unstyled\u0022,\u0022depth\u0022:0,\u0022inlineStyleRanges\u0022:[{\u0022offset\u0022:0,\u0022length\u0022:69,\u0022style\u0022:\u0022color-rgb(174,178,201)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:69,\u0022style\u0022:\u0022bgcolor-rgb(39,38,48)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:69,\u0022style\u0022:\u0022fontsize-16\u0022},{\u0022offset\u0022:0,\u0022length\u0022:69,\u0022style\u0022:\u0022fontfamily--apple-system, system-ui, system-ui, \\\u0022Segoe UI\\\u0022, Roboto, \\\u0022Helvetica Neue\\\u0022, Arial, sans-serif\u0022}],\u0022entityRanges\u0022:[],\u0022data\u0022:{\u0022text-align\u0022:\u0022left\u0022}},{\u0022key\u0022:\u0022754n9\u0022,\u0022text\u0022:\u0022For Mac OS X:\u0022,\u0022type\u0022:\u0022unstyled\u0022,\u0022depth\u0022:0,\u0022inlineStyleRanges\u0022:[{\u0022offset\u0022:0,\u0022length\u0022:13,\u0022style\u0022:\u0022color-rgb(174,178,201)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:13,\u0022style\u0022:\u0022bgcolor-rgb(39,38,48)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:13,\u0022style\u0022:\u0022fontsize-16\u0022},{\u0022offset\u0022:0,\u0022length\u0022:13,\u0022style\u0022:\u0022fontfamily--apple-system, system-ui, system-ui, \\\u0022Segoe UI\\\u0022, Roboto, \\\u0022Helvetica Neue\\\u0022, Arial, sans-serif\u0022},{\u0022offset\u0022:0,\u0022length\u0022:13,\u0022style\u0022:\u0022ITALIC\u0022}],\u0022entityRanges\u0022:[],\u0022data\u0022:{\u0022text-align\u0022:\u0022left\u0022}},{\u0022key\u0022:\u0022c66ac\u0022,\u0022text\u0022:\u0022/Users/~Your username~/Documents/PlariumPlay/pp_log.txt\u0022,\u0022type\u0022:\u0022unstyled\u0022,\u0022depth\u0022:0,\u0022inlineStyleRanges\u0022:[{\u0022offset\u0022:0,\u0022length\u0022:55,\u0022style\u0022:\u0022color-rgb(174,178,201)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:55,\u0022style\u0022:\u0022bgcolor-rgb(39,38,48)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:55,\u0022style\u0022:\u0022fontsize-16\u0022},{\u0022offset\u0022:0,\u0022length\u0022:55,\u0022style\u0022:\u0022fontfamily--apple-system, system-ui, system-ui, \\\u0022Segoe UI\\\u0022, Roboto, \\\u0022Helvetica Neue\\\u0022, Arial, sans-serif\u0022}],\u0022entityRanges\u0022:[],\u0022data\u0022:{\u0022text-align\u0022:\u0022left\u0022}},{\u0022key\u0022:\u0022bt13v\u0022,\u0022text\u0022:\u0022\u0022,\u0022type\u0022:\u0022unstyled\u0022,\u0022depth\u0022:0,\u0022inlineStyleRanges\u0022:[],\u0022entityRanges\u0022:[],\u0022data\u0022:{\u0022text-align\u0022:\u0022start\u0022}},{\u0022key\u0022:\u00225stfa\u0022,\u0022text\u0022:\u0022Note: Windows users can also access the folder containing the log file by going to the Plarium Play Settings, scrolling to the \u201CTroubleshooting\u201D section, and clicking \u201CShow log file\u201D. \u0022,\u0022type\u0022:\u0022unstyled\u0022,\u0022depth\u0022:0,\u0022inlineStyleRanges\u0022:[{\u0022offset\u0022:0,\u0022length\u0022:5,\u0022style\u0022:\u0022color-rgb(174,178,201)\u0022},{\u0022offset\u0022:6,\u0022length\u0022:177,\u0022style\u0022:\u0022color-rgb(174,178,201)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:5,\u0022style\u0022:\u0022bgcolor-rgb(39,38,48)\u0022},{\u0022offset\u0022:6,\u0022length\u0022:177,\u0022style\u0022:\u0022bgcolor-rgb(39,38,48)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:5,\u0022style\u0022:\u0022fontsize-16\u0022},{\u0022offset\u0022:6,\u0022length\u0022:177,\u0022style\u0022:\u0022fontsize-16\u0022},{\u0022offset\u0022:0,\u0022length\u0022:5,\u0022style\u0022:\u0022fontfamily--apple-system, system-ui, system-ui, \\\u0022Segoe UI\\\u0022, Roboto, \\\u0022Helvetica Neue\\\u0022, Arial, sans-serif\u0022},{\u0022offset\u0022:6,\u0022length\u0022:177,\u0022style\u0022:\u0022fontfamily--apple-system, system-ui, system-ui, \\\u0022Segoe UI\\\u0022, Roboto, \\\u0022Helvetica Neue\\\u0022, Arial, sans-serif\u0022},{\u0022offset\u0022:0,\u0022length\u0022:4,\u0022style\u0022:\u0022ITALIC\u0022}],\u0022entityRanges\u0022:[],\u0022data\u0022:{\u0022text-align\u0022:\u0022left\u0022}},{\u0022key\u0022:\u0022q5ck\u0022,\u0022text\u0022:\u0022\u0022,\u0022type\u0022:\u0022unstyled\u0022,\u0022depth\u0022:0,\u0022inlineStyleRanges\u0022:[],\u0022entityRanges\u0022:[],\u0022data\u0022:{\u0022text-align\u0022:\u0022start\u0022}},{\u0022key\u0022:\u00226vft6\u0022,\u0022text\u0022:\u0022The game elements are not displayed/ are displayed incorrectly/ Longtime response to actions in the game/ The game is lagging   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I\u0027m glad that the issue was fixed.\uD83D\uDE42Enjoy your game.\u0022,\u0022type\u0022:\u0022unstyled\u0022,\u0022depth\u0022:0,\u0022inlineStyleRanges\u0022:[],\u0022entityRanges\u0022:[],\u0022data\u0022:{}}],\u0022entityMap\u0022:{}}","contentHtml":"","userRegistered":"1517416550537","userCommentsCount":"693","userName":"Katerina Maurogenous","createdDate":"1682399553097","editedDate":"0","id":"1646363","entityId":"108574","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/37680293.jpeg?v=1697144661"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"1646363","isDeleted":"false"},"repeaters":{"quoteList":[{"links":{"authorUrl":"/en/profile/1003467/"},"strings":{"contentDraftJs":"{\u0022blocks\u0022:[{\u0022key\u0022:\u0022c1h3c\u0022,\u0022text\u0022:\u0022Hello Katia,\u0022,\u0022type\u0022:\u0022unstyled\u0022,\u0022depth\u0022:0,\u0022inlineStyleRanges\u0022:[],\u0022entityRanges\u0022:[],\u0022data\u0022:{}},{\u0022key\u0022:\u00227nsih\u0022,\u0022text\u0022:\u0022Thanks for the reply\u0022,\u0022type\u0022:\u0022unstyled\u0022,\u0022depth\u0022:0,\u0022inlineStyleRanges\u0022:[],\u0022entityRanges\u0022:[],\u0022data\u0022:{}},{\u0022key\u0022:\u0022107hc\u0022,\u0022text\u0022:\u0022I am now able to access the game,  my computer is 24 GB Ram with much advanced than is needed for this game. Saying that  what was the problem it was the internet provider  throttelling my conection . To get over this and having a argement that thay where throttelling the conection i downloaded this link     and ran an internet speed test. 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Would like some information on how to fix this problem.\u0022,\u0022type\u0022:\u0022unstyled\u0022,\u0022depth\u0022:0,\u0022inlineStyleRanges\u0022:[],\u0022entityRanges\u0022:[],\u0022data\u0022:{}}],\u0022entityMap\u0022:{}}","contentHtml":"","userName":"FEM"},"images":{},"template_options":{"compositeId":"1644561"},"repeaters":{}}]}},{"links":{"authorUrl":"/en/profile/1905984/","commentUrl":"/en/comment/Topic_1644992/"},"strings":{"userRole":"Moderator","userId":"1905984","contentDraftJs":"{\u0022blocks\u0022:[{\u0022key\u0022:\u00222c12u\u0022,\u0022text\u0022:\u0022Hello. Sorry for the late reply. To be able to download the Launcher and to play, our PC has to be qualified with what the Plarium System requires, or if you have them, you might have a full disk so you cannot download more files, and you have to erase something that you don\u0027t need. 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Nothing suggested works for me. Even the installation on another computer stops at 99%. Contacted support, they have no solution.\u0022,\u0022type\u0022:\u0022unstyled\u0022,\u0022depth\u0022:0,\u0022inlineStyleRanges\u0022:[],\u0022entityRanges\u0022:[],\u0022data\u0022:{}}],\u0022entityMap\u0022:{}}","contentHtml":"","userName":"Golum"},"images":{},"template_options":{"compositeId":"1644514"},"repeaters":{}}]}},{"links":{"authorUrl":"/en/profile/9654465/","commentUrl":"/en/comment/Topic_1642928/"},"strings":{"userRole":"","userId":"9654465","contentDraftJs":"{\u0022blocks\u0022:[{\u0022key\u0022:\u00225oi4c\u0022,\u0022text\u0022:\u0022Sparta did some kind of update and now the game refuses to load. I get some blather about (already installed) .NET framework\u0022,\u0022type\u0022:\u0022unstyled\u0022,\u0022depth\u0022:0,\u0022inlineStyleRanges\u0022:[],\u0022entityRanges\u0022:[],\u0022data\u0022:{}},{\u0022key\u0022:\u0022a1sr\u0022,\u0022text\u0022:\u0022\u0022,\u0022type\u0022:\u0022unstyled\u0022,\u0022depth\u0022:0,\u0022inlineStyleRanges\u0022:[],\u0022entityRanges\u0022:[],\u0022data\u0022:{}},{\u0022key\u0022:\u00222dkji\u0022,\u0022text\u0022:\u0022i\u0022,\u0022type\u0022:\u0022atomic\u0022,\u0022depth\u0022:0,\u0022inlineStyleRanges\u0022:[],\u0022entityRanges\u0022:[{\u0022offset\u0022:0,\u0022length\u0022:1,\u0022key\u0022:0}],\u0022data\u0022:{}},{\u0022key\u0022:\u00228gqs9\u0022,\u0022text\u0022:\u0022 and this error 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You cannot post comments.","title":"Loading issues","authorRole":"","contentDraftJs":"{\u0022blocks\u0022:[{\u0022key\u0022:\u0022battj\u0022,\u0022text\u0022:\u0022Dear Archons!\u0022,\u0022type\u0022:\u0022unstyled\u0022,\u0022depth\u0022:0,\u0022inlineStyleRanges\u0022:[],\u0022entityRanges\u0022:[],\u0022data\u0022:{}},{\u0022key\u0022:\u00222ata9\u0022,\u0022text\u0022:\u0022\u0022,\u0022type\u0022:\u0022unstyled\u0022,\u0022depth\u0022:0,\u0022inlineStyleRanges\u0022:[],\u0022entityRanges\u0022:[],\u0022data\u0022:{\u0022text-align\u0022:\u0022start\u0022}},{\u0022key\u0022:\u002277nij\u0022,\u0022text\u0022:\u0022Plarium Play and Game Loading Issues \u0022,\u0022type\u0022:\u0022unstyled\u0022,\u0022depth\u0022:0,\u0022inlineStyleRanges\u0022:[{\u0022offset\u0022:0,\u0022length\u0022:36,\u0022style\u0022:\u0022color-rgb(174,178,201)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:36,\u0022style\u0022:\u0022bgcolor-rgb(39,38,48)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:36,\u0022style\u0022:\u0022fontsize-16\u0022},{\u0022offset\u0022:0,\u0022length\u0022:36,\u0022style\u0022:\u0022fontfamily--apple-system, system-ui, system-ui, \\\u0022Segoe UI\\\u0022, Roboto, \\\u0022Helvetica Neue\\\u0022, Arial, sans-serif\u0022},{\u0022offset\u0022:0,\u0022length\u0022:37,\u0022style\u0022:\u0022BOLD\u0022},{\u0022offset\u0022:0,\u0022length\u0022:37,\u0022style\u0022:\u0022UNDERLINE\u0022}],\u0022entityRanges\u0022:[],\u0022data\u0022:{\u0022text-align\u0022:\u0022left\u0022}},{\u0022key\u0022:\u0022c4a6i\u0022,\u0022text\u0022:\u0022\u0022,\u0022type\u0022:\u0022unstyled\u0022,\u0022depth\u0022:0,\u0022inlineStyleRanges\u0022:[],\u0022entityRanges\u0022:[],\u0022data\u0022:{\u0022text-align\u0022:\u0022start\u0022}},{\u0022key\u0022:\u00227g0dj\u0022,\u0022text\u0022:\u0022This topic is created to discuss issues you may experience when logging into the game. Here you will find guides and articles, which contain useful information for troubleshooting. Our moderators and Community Managers can also help you in solving login issues. Besides, please check the solutions posted by other players in this thread. They might be useful for resolving the issue without waiting for a response from the staff.   \u0022,\u0022type\u0022:\u0022unstyled\u0022,\u0022depth\u0022:0,\u0022inlineStyleRanges\u0022:[{\u0022offset\u0022:0,\u0022length\u0022:431,\u0022style\u0022:\u0022color-rgb(174,178,201)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:431,\u0022style\u0022:\u0022bgcolor-rgb(39,38,48)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:431,\u0022style\u0022:\u0022fontsize-16\u0022},{\u0022offset\u0022:0,\u0022length\u0022:431,\u0022style\u0022:\u0022fontfamily--apple-system, system-ui, system-ui, \\\u0022Segoe UI\\\u0022, Roboto, \\\u0022Helvetica Neue\\\u0022, Arial, sans-serif\u0022}],\u0022entityRanges\u0022:[],\u0022data\u0022:{\u0022text-align\u0022:\u0022left\u0022}},{\u0022key\u0022:\u00221jc9j\u0022,\u0022text\u0022:\u0022\u0022,\u0022type\u0022:\u0022unstyled\u0022,\u0022depth\u0022:0,\u0022inlineStyleRanges\u0022:[],\u0022entityRanges\u0022:[],\u0022data\u0022:{\u0022text-align\u0022:\u0022start\u0022}},{\u0022key\u0022:\u0022b4alh\u0022,\u0022text\u0022:\u0022There are three main reasons why you may experience login issues: \u0022,\u0022type\u0022:\u0022unstyled\u0022,\u0022depth\u0022:0,\u0022inlineStyleRanges\u0022:[{\u0022offset\u0022:0,\u0022length\u0022:65,\u0022style\u0022:\u0022color-rgb(174,178,201)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:65,\u0022style\u0022:\u0022bgcolor-rgb(39,38,48)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:65,\u0022style\u0022:\u0022fontsize-16\u0022},{\u0022offset\u0022:0,\u0022length\u0022:65,\u0022style\u0022:\u0022fontfamily--apple-system, system-ui, system-ui, \\\u0022Segoe UI\\\u0022, Roboto, \\\u0022Helvetica Neue\\\u0022, Arial, sans-serif\u0022},{\u0022offset\u0022:0,\u0022length\u0022:66,\u0022style\u0022:\u0022ITALIC\u0022}],\u0022entityRanges\u0022:[],\u0022data\u0022:{\u0022text-align\u0022:\u0022left\u0022}},{\u0022key\u0022:\u00222mi0f\u0022,\u0022text\u0022:\u0022The server does not respond. The game/ launcher client is unable to connect to the server. It means the request from your PC is delivered to the game server, but cannot be processed.  \u0022,\u0022type\u0022:\u0022ordered-list-item\u0022,\u0022depth\u0022:0,\u0022inlineStyleRanges\u0022:[{\u0022offset\u0022:0,\u0022length\u0022:184,\u0022style\u0022:\u0022color-rgb(174,178,201)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:184,\u0022style\u0022:\u0022bgcolor-rgb(39,38,48)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:184,\u0022style\u0022:\u0022fontsize-16\u0022},{\u0022offset\u0022:0,\u0022length\u0022:184,\u0022style\u0022:\u0022fontfamily--apple-system, system-ui, system-ui, \\\u0022Segoe UI\\\u0022, Roboto, \\\u0022Helvetica Neue\\\u0022, Arial, sans-serif\u0022}],\u0022entityRanges\u0022:[],\u0022data\u0022:{}},{\u0022key\u0022:\u00223sm1u\u0022,\u0022text\u0022:\u0022Network problems. The request from the game client cannot be passed to the game server due to Internet connection issues.  \u0022,\u0022type\u0022:\u0022ordered-list-item\u0022,\u0022depth\u0022:0,\u0022inlineStyleRanges\u0022:[{\u0022offset\u0022:0,\u0022length\u0022:123,\u0022style\u0022:\u0022color-rgb(174,178,201)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:123,\u0022style\u0022:\u0022bgcolor-rgb(39,38,48)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:123,\u0022style\u0022:\u0022fontsize-16\u0022},{\u0022offset\u0022:0,\u0022length\u0022:123,\u0022style\u0022:\u0022fontfamily--apple-system, system-ui, system-ui, \\\u0022Segoe UI\\\u0022, Roboto, \\\u0022Helvetica Neue\\\u0022, Arial, sans-serif\u0022}],\u0022entityRanges\u0022:[],\u0022data\u0022:{}},{\u0022key\u0022:\u00223qc3g\u0022,\u0022text\u0022:\u0022Device-related issues. For example, a player needs to update or reinstall some drivers, components, OS on his/ her PC, etc.  \u0022,\u0022type\u0022:\u0022ordered-list-item\u0022,\u0022depth\u0022:0,\u0022inlineStyleRanges\u0022:[{\u0022offset\u0022:0,\u0022length\u0022:124,\u0022style\u0022:\u0022color-rgb(174,178,201)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:124,\u0022style\u0022:\u0022bgcolor-rgb(39,38,48)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:124,\u0022style\u0022:\u0022fontsize-16\u0022},{\u0022offset\u0022:0,\u0022length\u0022:124,\u0022style\u0022:\u0022fontfamily--apple-system, system-ui, system-ui, \\\u0022Segoe UI\\\u0022, Roboto, \\\u0022Helvetica Neue\\\u0022, Arial, sans-serif\u0022}],\u0022entityRanges\u0022:[],\u0022data\u0022:{}},{\u0022key\u0022:\u002274jp3\u0022,\u0022text\u0022:\u0022\u0022,\u0022type\u0022:\u0022unstyled\u0022,\u0022depth\u0022:0,\u0022inlineStyleRanges\u0022:[],\u0022entityRanges\u0022:[],\u0022data\u0022:{}},{\u0022key\u0022:\u0022eo6pl\u0022,\u0022text\u0022:\u0022In the first case, the issue must be resolved by the game server/ launcher developers. \u0022,\u0022type\u0022:\u0022unstyled\u0022,\u0022depth\u0022:0,\u0022inlineStyleRanges\u0022:[{\u0022offset\u0022:0,\u0022length\u0022:86,\u0022style\u0022:\u0022color-rgb(174,178,201)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:86,\u0022style\u0022:\u0022bgcolor-rgb(39,38,48)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:86,\u0022style\u0022:\u0022fontsize-16\u0022},{\u0022offset\u0022:0,\u0022length\u0022:86,\u0022style\u0022:\u0022fontfamily--apple-system, system-ui, system-ui, \\\u0022Segoe UI\\\u0022, Roboto, \\\u0022Helvetica Neue\\\u0022, Arial, sans-serif\u0022}],\u0022entityRanges\u0022:[],\u0022data\u0022:{\u0022text-align\u0022:\u0022left\u0022}},{\u0022key\u0022:\u0022453vc\u0022,\u0022text\u0022:\u0022If the issue is related to some network problems, the developers can rarely affect the resolution from their side. When the request is sent from the game client/ launcher to the server, it goes through a long way before reaching the target. If the connection is lost at some stage, the signal won\u2019t be delivered and will return to the sender (i.e. your game client). \u0022,\u0022type\u0022:\u0022unstyled\u0022,\u0022depth\u0022:0,\u0022inlineStyleRanges\u0022:[{\u0022offset\u0022:0,\u0022length\u0022:366,\u0022style\u0022:\u0022color-rgb(174,178,201)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:366,\u0022style\u0022:\u0022bgcolor-rgb(39,38,48)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:366,\u0022style\u0022:\u0022fontsize-16\u0022},{\u0022offset\u0022:0,\u0022length\u0022:366,\u0022style\u0022:\u0022fontfamily--apple-system, system-ui, system-ui, \\\u0022Segoe UI\\\u0022, Roboto, \\\u0022Helvetica Neue\\\u0022, Arial, sans-serif\u0022}],\u0022entityRanges\u0022:[],\u0022data\u0022:{}},{\u0022key\u0022:\u002293di1\u0022,\u0022text\u0022:\u0022To make the process of solving the issue easier and faster, we have collected all known solutions in one article for you. \u0022,\u0022type\u0022:\u0022unstyled\u0022,\u0022depth\u0022:0,\u0022inlineStyleRanges\u0022:[{\u0022offset\u0022:0,\u0022length\u0022:121,\u0022style\u0022:\u0022color-rgb(174,178,201)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:121,\u0022style\u0022:\u0022bgcolor-rgb(39,38,48)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:121,\u0022style\u0022:\u0022fontsize-16\u0022},{\u0022offset\u0022:0,\u0022length\u0022:121,\u0022style\u0022:\u0022fontfamily--apple-system, system-ui, system-ui, \\\u0022Segoe UI\\\u0022, Roboto, \\\u0022Helvetica Neue\\\u0022, Arial, sans-serif\u0022}],\u0022entityRanges\u0022:[],\u0022data\u0022:{}},{\u0022key\u0022:\u0022emsuo\u0022,\u0022text\u0022:\u0022\u0022,\u0022type\u0022:\u0022unstyled\u0022,\u0022depth\u0022:0,\u0022inlineStyleRanges\u0022:[],\u0022entityRanges\u0022:[],\u0022data\u0022:{\u0022text-align\u0022:\u0022start\u0022}},{\u0022key\u0022:\u00227lci7\u0022,\u0022text\u0022:\u0022Ultimate Loading Troubleshoot \u0022,\u0022type\u0022:\u0022unstyled\u0022,\u0022depth\u0022:0,\u0022inlineStyleRanges\u0022:[{\u0022offset\u0022:0,\u0022length\u0022:29,\u0022style\u0022:\u0022color-rgb(174,178,201)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:29,\u0022style\u0022:\u0022bgcolor-rgb(39,38,48)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:29,\u0022style\u0022:\u0022fontsize-16\u0022},{\u0022offset\u0022:0,\u0022length\u0022:29,\u0022style\u0022:\u0022fontfamily--apple-system, system-ui, system-ui, \\\u0022Segoe UI\\\u0022, Roboto, \\\u0022Helvetica Neue\\\u0022, Arial, sans-serif\u0022},{\u0022offset\u0022:0,\u0022length\u0022:30,\u0022style\u0022:\u0022BOLD\u0022},{\u0022offset\u0022:0,\u0022length\u0022:30,\u0022style\u0022:\u0022ITALIC\u0022},{\u0022offset\u0022:0,\u0022length\u0022:30,\u0022style\u0022:\u0022UNDERLINE\u0022}],\u0022entityRanges\u0022:[],\u0022data\u0022:{\u0022text-align\u0022:\u0022left\u0022}},{\u0022key\u0022:\u002262hnn\u0022,\u0022text\u0022:\u0022\u0022,\u0022type\u0022:\u0022unstyled\u0022,\u0022depth\u0022:0,\u0022inlineStyleRanges\u0022:[],\u0022entityRanges\u0022:[],\u0022data\u0022:{\u0022text-align\u0022:\u0022start\u0022}},{\u0022key\u0022:\u00228rt03\u0022,\u0022text\u0022:\u0022The game does not load/ Error upon login/ The loading screen got stuck at 99%/ Black or White screen \u0022,\u0022type\u0022:\u0022unstyled\u0022,\u0022depth\u0022:0,\u0022inlineStyleRanges\u0022:[{\u0022offset\u0022:0,\u0022length\u0022:100,\u0022style\u0022:\u0022color-rgb(174,178,201)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:100,\u0022style\u0022:\u0022bgcolor-rgb(39,38,48)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:100,\u0022style\u0022:\u0022fontsize-16\u0022},{\u0022offset\u0022:0,\u0022length\u0022:100,\u0022style\u0022:\u0022fontfamily--apple-system, system-ui, system-ui, \\\u0022Segoe UI\\\u0022, Roboto, \\\u0022Helvetica Neue\\\u0022, Arial, sans-serif\u0022}],\u0022entityRanges\u0022:[],\u0022data\u0022:{\u0022text-align\u0022:\u0022left\u0022}},{\u0022key\u0022:\u00226lbjh\u0022,\u0022text\u0022:\u0022Clear cache in Plarium Play. To reset the cache, open Plarium Play \u003E Settings \u003E Troubleshooting \u003E Press the button \\\u0022Reset cache\\\u0022. \u0022,\u0022type\u0022:\u0022ordered-list-item\u0022,\u0022depth\u0022:0,\u0022inlineStyleRanges\u0022:[{\u0022offset\u0022:0,\u0022length\u0022:130,\u0022style\u0022:\u0022color-rgb(174,178,201)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:130,\u0022style\u0022:\u0022bgcolor-rgb(39,38,48)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:130,\u0022style\u0022:\u0022fontsize-16\u0022},{\u0022offset\u0022:0,\u0022length\u0022:130,\u0022style\u0022:\u0022fontfamily--apple-system, system-ui, system-ui, \\\u0022Segoe UI\\\u0022, Roboto, \\\u0022Helvetica Neue\\\u0022, Arial, sans-serif\u0022}],\u0022entityRanges\u0022:[],\u0022data\u0022:{}},{\u0022key\u0022:\u00229105j\u0022,\u0022text\u0022:\u0022Uninstall Plarium Play from your PC/ Mac.Note: If you\u0027re a macOS user, you\u0027ll also need to clean out the \\\u0022/Users/USERNAME/Public/PlariumPlay\\\u0022 folder manually. USERNAME refers to your macOS user name.\u0022,\u0022type\u0022:\u0022ordered-list-item\u0022,\u0022depth\u0022:0,\u0022inlineStyleRanges\u0022:[{\u0022offset\u0022:0,\u0022length\u0022:36,\u0022style\u0022:\u0022color-rgb(174,178,201)\u0022},{\u0022offset\u0022:37,\u0022length\u0022:162,\u0022style\u0022:\u0022color-rgb(174,178,201)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:36,\u0022style\u0022:\u0022bgcolor-rgb(39,38,48)\u0022},{\u0022offset\u0022:37,\u0022length\u0022:162,\u0022style\u0022:\u0022bgcolor-rgb(39,38,48)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:36,\u0022style\u0022:\u0022fontsize-16\u0022},{\u0022offset\u0022:37,\u0022length\u0022:162,\u0022style\u0022:\u0022fontsize-16\u0022},{\u0022offset\u0022:0,\u0022length\u0022:36,\u0022style\u0022:\u0022fontfamily--apple-system, system-ui, system-ui, \\\u0022Segoe UI\\\u0022, Roboto, \\\u0022Helvetica Neue\\\u0022, Arial, sans-serif\u0022},{\u0022offset\u0022:37,\u0022length\u0022:162,\u0022style\u0022:\u0022fontfamily--apple-system, system-ui, system-ui, \\\u0022Segoe UI\\\u0022, Roboto, \\\u0022Helvetica Neue\\\u0022, Arial, sans-serif\u0022},{\u0022offset\u0022:33,\u0022length\u0022:2,\u0022style\u0022:\u0022color-rgb(0,186,221)\u0022},{\u0022offset\u0022:37,\u0022length\u0022:4,\u0022style\u0022:\u0022color-rgb(0,186,221)\u0022}],\u0022entityRanges\u0022:[{\u0022offset\u0022:33,\u0022length\u0022:2,\u0022key\u0022:0},{\u0022offset\u0022:37,\u0022length\u0022:4,\u0022key\u0022:1}],\u0022data\u0022:{}},{\u0022key\u0022:\u00222fbda\u0022,\u0022text\u0022:\u0022Download the latest version of Plarium Play here.\u0022,\u0022type\u0022:\u0022ordered-list-item\u0022,\u0022depth\u0022:0,\u0022inlineStyleRanges\u0022:[{\u0022offset\u0022:0,\u0022length\u0022:49,\u0022style\u0022:\u0022color-rgb(174,178,201)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:49,\u0022style\u0022:\u0022bgcolor-rgb(39,38,48)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:49,\u0022style\u0022:\u0022fontsize-16\u0022},{\u0022offset\u0022:0,\u0022length\u0022:49,\u0022style\u0022:\u0022fontfamily--apple-system, system-ui, system-ui, \\\u0022Segoe UI\\\u0022, Roboto, \\\u0022Helvetica Neue\\\u0022, Arial, sans-serif\u0022},{\u0022offset\u0022:44,\u0022length\u0022:4,\u0022style\u0022:\u0022color-rgb(0,186,221)\u0022}],\u0022entityRanges\u0022:[{\u0022offset\u0022:44,\u0022length\u0022:4,\u0022key\u0022:2}],\u0022data\u0022:{}},{\u0022key\u0022:\u00225slq8\u0022,\u0022text\u0022:\u0022Change DNS settings.\u0022,\u0022type\u0022:\u0022ordered-list-item\u0022,\u0022depth\u0022:0,\u0022inlineStyleRanges\u0022:[{\u0022offset\u0022:0,\u0022length\u0022:20,\u0022style\u0022:\u0022color-rgb(174,178,201)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:20,\u0022style\u0022:\u0022bgcolor-rgb(39,38,48)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:20,\u0022style\u0022:\u0022fontsize-16\u0022},{\u0022offset\u0022:0,\u0022length\u0022:20,\u0022style\u0022:\u0022fontfamily--apple-system, system-ui, system-ui, \\\u0022Segoe UI\\\u0022, Roboto, \\\u0022Helvetica Neue\\\u0022, Arial, sans-serif\u0022},{\u0022offset\u0022:0,\u0022length\u0022:19,\u0022style\u0022:\u0022color-rgb(0,186,221)\u0022}],\u0022entityRanges\u0022:[{\u0022offset\u0022:0,\u0022length\u0022:19,\u0022key\u0022:3}],\u0022data\u0022:{}},{\u0022key\u0022:\u0022br4kk\u0022,\u0022text\u0022:\u0022For Windows users, please install all the Windows 7 updates that are available in \\\u0022Windows Update\\\u0022 on your PC. Or upgrade your Windows version to the higher one.\u0022,\u0022type\u0022:\u0022ordered-list-item\u0022,\u0022depth\u0022:0,\u0022inlineStyleRanges\u0022:[{\u0022offset\u0022:0,\u0022length\u0022:161,\u0022style\u0022:\u0022color-rgb(174,178,201)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:161,\u0022style\u0022:\u0022bgcolor-rgb(39,38,48)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:161,\u0022style\u0022:\u0022fontsize-16\u0022},{\u0022offset\u0022:0,\u0022length\u0022:161,\u0022style\u0022:\u0022fontfamily--apple-system, system-ui, system-ui, \\\u0022Segoe UI\\\u0022, Roboto, \\\u0022Helvetica Neue\\\u0022, Arial, sans-serif\u0022}],\u0022entityRanges\u0022:[],\u0022data\u0022:{}},{\u0022key\u0022:\u00227uo78\u0022,\u0022text\u0022:\u0022For Windows users, check if the newest version of NET. Framework is installed on your PC. You can find it here.\u0022,\u0022type\u0022:\u0022ordered-list-item\u0022,\u0022depth\u0022:0,\u0022inlineStyleRanges\u0022:[{\u0022offset\u0022:0,\u0022length\u0022:111,\u0022style\u0022:\u0022color-rgb(174,178,201)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:111,\u0022style\u0022:\u0022bgcolor-rgb(39,38,48)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:111,\u0022style\u0022:\u0022fontsize-16\u0022},{\u0022offset\u0022:0,\u0022length\u0022:111,\u0022style\u0022:\u0022fontfamily--apple-system, system-ui, system-ui, \\\u0022Segoe UI\\\u0022, Roboto, \\\u0022Helvetica Neue\\\u0022, Arial, sans-serif\u0022},{\u0022offset\u0022:106,\u0022length\u0022:4,\u0022style\u0022:\u0022color-rgb(0,186,221)\u0022}],\u0022entityRanges\u0022:[{\u0022offset\u0022:106,\u0022length\u0022:4,\u0022key\u0022:4}],\u0022data\u0022:{}},{\u0022key\u0022:\u002293iep\u0022,\u0022text\u0022:\u0022If you have problems installing the application, please temporarily disable the antivirus protection on your PC.\u0022,\u0022type\u0022:\u0022ordered-list-item\u0022,\u0022depth\u0022:0,\u0022inlineStyleRanges\u0022:[{\u0022offset\u0022:0,\u0022length\u0022:112,\u0022style\u0022:\u0022color-rgb(174,178,201)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:112,\u0022style\u0022:\u0022bgcolor-rgb(39,38,48)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:112,\u0022style\u0022:\u0022fontsize-16\u0022},{\u0022offset\u0022:0,\u0022length\u0022:112,\u0022style\u0022:\u0022fontfamily--apple-system, system-ui, system-ui, \\\u0022Segoe UI\\\u0022, Roboto, \\\u0022Helvetica Neue\\\u0022, Arial, sans-serif\u0022}],\u0022entityRanges\u0022:[],\u0022data\u0022:{}},{\u0022key\u0022:\u0022e8u3m\u0022,\u0022text\u0022:\u0022Sometimes installing and enabling a VPN on your PC may also help to enter the game.\u0022,\u0022type\u0022:\u0022ordered-list-item\u0022,\u0022depth\u0022:0,\u0022inlineStyleRanges\u0022:[{\u0022offset\u0022:0,\u0022length\u0022:83,\u0022style\u0022:\u0022color-rgb(174,178,201)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:83,\u0022style\u0022:\u0022bgcolor-rgb(39,38,48)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:83,\u0022style\u0022:\u0022fontsize-16\u0022},{\u0022offset\u0022:0,\u0022length\u0022:83,\u0022style\u0022:\u0022fontfamily--apple-system, system-ui, system-ui, \\\u0022Segoe UI\\\u0022, Roboto, \\\u0022Helvetica Neue\\\u0022, Arial, sans-serif\u0022}],\u0022entityRanges\u0022:[],\u0022data\u0022:{}},{\u0022key\u0022:\u00222qkhe\u0022,\u0022text\u0022:\u0022If the issue persists, please find the \\\u0022pp_log.txt\\\u0022 file and send it to our Support team. You should find that file at this address:\u0022,\u0022type\u0022:\u0022ordered-list-item\u0022,\u0022depth\u0022:0,\u0022inlineStyleRanges\u0022:[{\u0022offset\u0022:0,\u0022length\u0022:132,\u0022style\u0022:\u0022color-rgb(174,178,201)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:132,\u0022style\u0022:\u0022bgcolor-rgb(39,38,48)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:132,\u0022style\u0022:\u0022fontsize-16\u0022},{\u0022offset\u0022:0,\u0022length\u0022:132,\u0022style\u0022:\u0022fontfamily--apple-system, system-ui, system-ui, \\\u0022Segoe UI\\\u0022, Roboto, \\\u0022Helvetica Neue\\\u0022, Arial, sans-serif\u0022},{\u0022offset\u0022:40,\u0022length\u0022:10,\u0022style\u0022:\u0022color-rgb(0,186,221)\u0022}],\u0022entityRanges\u0022:[{\u0022offset\u0022:40,\u0022length\u0022:10,\u0022key\u0022:5}],\u0022data\u0022:{}},{\u0022key\u0022:\u0022emql\u0022,\u0022text\u0022:\u0022For Microsoft Windows:\u0022,\u0022type\u0022:\u0022unstyled\u0022,\u0022depth\u0022:0,\u0022inlineStyleRanges\u0022:[{\u0022offset\u0022:0,\u0022length\u0022:22,\u0022style\u0022:\u0022color-rgb(174,178,201)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:22,\u0022style\u0022:\u0022bgcolor-rgb(39,38,48)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:22,\u0022style\u0022:\u0022fontsize-16\u0022},{\u0022offset\u0022:0,\u0022length\u0022:22,\u0022style\u0022:\u0022fontfamily--apple-system, system-ui, system-ui, \\\u0022Segoe UI\\\u0022, Roboto, \\\u0022Helvetica Neue\\\u0022, Arial, sans-serif\u0022},{\u0022offset\u0022:0,\u0022length\u0022:22,\u0022style\u0022:\u0022ITALIC\u0022}],\u0022entityRanges\u0022:[],\u0022data\u0022:{\u0022text-align\u0022:\u0022start\u0022}},{\u0022key\u0022:\u00225ntj7\u0022,\u0022text\u0022:\u0022C:\\\\Users\\\\~Your username~\\\\AppData\\\\Local\\\\Plarium\\\\PlariumPlay\\\\pp_log.txt\u0022,\u0022type\u0022:\u0022unstyled\u0022,\u0022depth\u0022:0,\u0022inlineStyleRanges\u0022:[{\u0022offset\u0022:0,\u0022length\u0022:69,\u0022style\u0022:\u0022color-rgb(174,178,201)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:69,\u0022style\u0022:\u0022bgcolor-rgb(39,38,48)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:69,\u0022style\u0022:\u0022fontsize-16\u0022},{\u0022offset\u0022:0,\u0022length\u0022:69,\u0022style\u0022:\u0022fontfamily--apple-system, system-ui, system-ui, \\\u0022Segoe UI\\\u0022, Roboto, \\\u0022Helvetica Neue\\\u0022, Arial, sans-serif\u0022}],\u0022entityRanges\u0022:[],\u0022data\u0022:{\u0022text-align\u0022:\u0022left\u0022}},{\u0022key\u0022:\u0022754n9\u0022,\u0022text\u0022:\u0022For Mac OS X:\u0022,\u0022type\u0022:\u0022unstyled\u0022,\u0022depth\u0022:0,\u0022inlineStyleRanges\u0022:[{\u0022offset\u0022:0,\u0022length\u0022:13,\u0022style\u0022:\u0022color-rgb(174,178,201)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:13,\u0022style\u0022:\u0022bgcolor-rgb(39,38,48)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:13,\u0022style\u0022:\u0022fontsize-16\u0022},{\u0022offset\u0022:0,\u0022length\u0022:13,\u0022style\u0022:\u0022fontfamily--apple-system, system-ui, system-ui, \\\u0022Segoe UI\\\u0022, Roboto, \\\u0022Helvetica Neue\\\u0022, Arial, sans-serif\u0022},{\u0022offset\u0022:0,\u0022length\u0022:13,\u0022style\u0022:\u0022ITALIC\u0022}],\u0022entityRanges\u0022:[],\u0022data\u0022:{\u0022text-align\u0022:\u0022left\u0022}},{\u0022key\u0022:\u0022c66ac\u0022,\u0022text\u0022:\u0022/Users/~Your username~/Documents/PlariumPlay/pp_log.txt\u0022,\u0022type\u0022:\u0022unstyled\u0022,\u0022depth\u0022:0,\u0022inlineStyleRanges\u0022:[{\u0022offset\u0022:0,\u0022length\u0022:55,\u0022style\u0022:\u0022color-rgb(174,178,201)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:55,\u0022style\u0022:\u0022bgcolor-rgb(39,38,48)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:55,\u0022style\u0022:\u0022fontsize-16\u0022},{\u0022offset\u0022:0,\u0022length\u0022:55,\u0022style\u0022:\u0022fontfamily--apple-system, system-ui, system-ui, \\\u0022Segoe UI\\\u0022, Roboto, \\\u0022Helvetica Neue\\\u0022, Arial, sans-serif\u0022}],\u0022entityRanges\u0022:[],\u0022data\u0022:{\u0022text-align\u0022:\u0022left\u0022}},{\u0022key\u0022:\u0022bt13v\u0022,\u0022text\u0022:\u0022\u0022,\u0022type\u0022:\u0022unstyled\u0022,\u0022depth\u0022:0,\u0022inlineStyleRanges\u0022:[],\u0022entityRanges\u0022:[],\u0022data\u0022:{\u0022text-align\u0022:\u0022start\u0022}},{\u0022key\u0022:\u00225stfa\u0022,\u0022text\u0022:\u0022Note: Windows users can also access the folder containing the log file by going to the Plarium Play Settings, scrolling to the \u201CTroubleshooting\u201D section, and clicking \u201CShow log file\u201D. \u0022,\u0022type\u0022:\u0022unstyled\u0022,\u0022depth\u0022:0,\u0022inlineStyleRanges\u0022:[{\u0022offset\u0022:0,\u0022length\u0022:5,\u0022style\u0022:\u0022color-rgb(174,178,201)\u0022},{\u0022offset\u0022:6,\u0022length\u0022:177,\u0022style\u0022:\u0022color-rgb(174,178,201)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:5,\u0022style\u0022:\u0022bgcolor-rgb(39,38,48)\u0022},{\u0022offset\u0022:6,\u0022length\u0022:177,\u0022style\u0022:\u0022bgcolor-rgb(39,38,48)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:5,\u0022style\u0022:\u0022fontsize-16\u0022},{\u0022offset\u0022:6,\u0022length\u0022:177,\u0022style\u0022:\u0022fontsize-16\u0022},{\u0022offset\u0022:0,\u0022length\u0022:5,\u0022style\u0022:\u0022fontfamily--apple-system, system-ui, system-ui, \\\u0022Segoe UI\\\u0022, Roboto, \\\u0022Helvetica Neue\\\u0022, Arial, sans-serif\u0022},{\u0022offset\u0022:6,\u0022length\u0022:177,\u0022style\u0022:\u0022fontfamily--apple-system, system-ui, system-ui, \\\u0022Segoe UI\\\u0022, Roboto, \\\u0022Helvetica Neue\\\u0022, Arial, sans-serif\u0022},{\u0022offset\u0022:0,\u0022length\u0022:4,\u0022style\u0022:\u0022ITALIC\u0022}],\u0022entityRanges\u0022:[],\u0022data\u0022:{\u0022text-align\u0022:\u0022left\u0022}},{\u0022key\u0022:\u0022q5ck\u0022,\u0022text\u0022:\u0022\u0022,\u0022type\u0022:\u0022unstyled\u0022,\u0022depth\u0022:0,\u0022inlineStyleRanges\u0022:[],\u0022entityRanges\u0022:[],\u0022data\u0022:{\u0022text-align\u0022:\u0022start\u0022}},{\u0022key\u0022:\u00226vft6\u0022,\u0022text\u0022:\u0022The game elements are not displayed/ are displayed incorrectly/ Longtime response to actions in the game/ The game is lagging   \u0022,\u0022type\u0022:\u0022unstyled\u0022,\u0022depth\u0022:0,\u0022inlineStyleRanges\u0022:[{\u0022offset\u0022:0,\u0022length\u0022:127,\u0022style\u0022:\u0022color-rgb(174,178,201)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:127,\u0022style\u0022:\u0022bgcolor-rgb(39,38,48)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:127,\u0022style\u0022:\u0022fontsize-16\u0022},{\u0022offset\u0022:0,\u0022length\u0022:127,\u0022style\u0022:\u0022fontfamily--apple-system, system-ui, system-ui, \\\u0022Segoe UI\\\u0022, Roboto, \\\u0022Helvetica Neue\\\u0022, Arial, 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Solution:  \u0022,\u0022type\u0022:\u0022unstyled\u0022,\u0022depth\u0022:0,\u0022inlineStyleRanges\u0022:[{\u0022offset\u0022:0,\u0022length\u0022:114,\u0022style\u0022:\u0022color-rgb(174,178,201)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:114,\u0022style\u0022:\u0022bgcolor-rgb(39,38,48)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:114,\u0022style\u0022:\u0022fontsize-16\u0022},{\u0022offset\u0022:0,\u0022length\u0022:114,\u0022style\u0022:\u0022fontfamily--apple-system, system-ui, system-ui, \\\u0022Segoe UI\\\u0022, Roboto, \\\u0022Helvetica Neue\\\u0022, Arial, sans-serif\u0022}],\u0022entityRanges\u0022:[],\u0022data\u0022:{\u0022text-align\u0022:\u0022left\u0022}},{\u0022key\u0022:\u0022s90s\u0022,\u0022text\u0022:\u0022Clear cache in Plarium Play (Settings -\u003E Reset cache).\u0022,\u0022type\u0022:\u0022ordered-list-item\u0022,\u0022depth\u0022:0,\u0022inlineStyleRanges\u0022:[{\u0022offset\u0022:0,\u0022length\u0022:54,\u0022style\u0022:\u0022color-rgb(174,178,201)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:54,\u0022style\u0022:\u0022bgcolor-rgb(39,38,48)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:54,\u0022style\u0022:\u0022fontsize-16\u0022},{\u0022offset\u0022:0,\u0022length\u0022:54,\u0022style\u0022:\u0022fontfamily--apple-system, system-ui, system-ui, \\\u0022Segoe UI\\\u0022, Roboto, \\\u0022Helvetica Neue\\\u0022, Arial, sans-serif\u0022}],\u0022entityRanges\u0022:[],\u0022data\u0022:{}},{\u0022key\u0022:\u002266vms\u0022,\u0022text\u0022:\u0022Change DNS settings.\u0022,\u0022type\u0022:\u0022ordered-list-item\u0022,\u0022depth\u0022:0,\u0022inlineStyleRanges\u0022:[{\u0022offset\u0022:0,\u0022length\u0022:20,\u0022style\u0022:\u0022color-rgb(174,178,201)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:20,\u0022style\u0022:\u0022bgcolor-rgb(39,38,48)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:20,\u0022style\u0022:\u0022fontsize-16\u0022},{\u0022offset\u0022:0,\u0022length\u0022:20,\u0022style\u0022:\u0022fontfamily--apple-system, system-ui, system-ui, \\\u0022Segoe UI\\\u0022, Roboto, \\\u0022Helvetica Neue\\\u0022, Arial, sans-serif\u0022},{\u0022offset\u0022:0,\u0022length\u0022:19,\u0022style\u0022:\u0022color-rgb(0,186,221)\u0022}],\u0022entityRanges\u0022:[{\u0022offset\u0022:0,\u0022length\u0022:19,\u0022key\u0022:6}],\u0022data\u0022:{}},{\u0022key\u0022:\u00228fb9e\u0022,\u0022text\u0022:\u0022Installing and enabling a VPN on your PC may also help. \u0022,\u0022type\u0022:\u0022ordered-list-item\u0022,\u0022depth\u0022:0,\u0022inlineStyleRanges\u0022:[{\u0022offset\u0022:0,\u0022length\u0022:55,\u0022style\u0022:\u0022color-rgb(174,178,201)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:55,\u0022style\u0022:\u0022bgcolor-rgb(39,38,48)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:55,\u0022style\u0022:\u0022fontsize-16\u0022},{\u0022offset\u0022:0,\u0022length\u0022:55,\u0022style\u0022:\u0022fontfamily--apple-system, system-ui, system-ui, \\\u0022Segoe UI\\\u0022, Roboto, \\\u0022Helvetica Neue\\\u0022, Arial, sans-serif\u0022}],\u0022entityRanges\u0022:[],\u0022data\u0022:{}},{\u0022key\u0022:\u0022dtem3\u0022,\u0022text\u0022:\u0022\u0022,\u0022type\u0022:\u0022unstyled\u0022,\u0022depth\u0022:0,\u0022inlineStyleRanges\u0022:[],\u0022entityRanges\u0022:[],\u0022data\u0022:{\u0022text-align\u0022:\u0022start\u0022}},{\u0022key\u0022:\u0022273qg\u0022,\u0022text\u0022:\u0022If the troubleshoots given above d\u0456d not help, please submit a request to our Support Team by using this link.\\n\u0022,\u0022type\u0022:\u0022unstyled\u0022,\u0022depth\u0022:0,\u0022inlineStyleRanges\u0022:[{\u0022offset\u0022:0,\u0022length\u0022:110,\u0022style\u0022:\u0022color-rgb(174,178,201)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:110,\u0022style\u0022:\u0022bgcolor-rgb(39,38,48)\u0022},{\u0022offset\u0022:0,\u0022length\u0022:110,\u0022style\u0022:\u0022fontsize-16\u0022},{\u0022offset\u0022:0,\u0022length\u0022:110,\u0022style\u0022:\u0022fontfamily--apple-system, system-ui, system-ui, \\\u0022Segoe UI\\\u0022, Roboto, \\\u0022Helvetica Neue\\\u0022, Arial, sans-serif\u0022},{\u0022offset\u0022:78,\u0022length\u0022:12,\u0022style\u0022:\u0022color-rgb(0,186,221)\u0022},{\u0022offset\u0022:100,\u0022length\u0022:9,\u0022style\u0022:\u0022color-rgb(0,186,221)\u0022}],\u0022entityRanges\u0022:[{\u0022offset\u0022:78,\u0022length\u0022:12,\u0022key\u0022:7},{\u0022offset\u0022:100,\u0022length\u0022:9,\u0022key\u0022:8}],\u0022data\u0022:{\u0022text-align\u0022:\u0022left\u0022}}],\u0022entityMap\u0022:{\u00220\u0022:{\u0022type\u0022:\u0022LINK\u0022,\u0022mutability\u0022:\u0022MUTABLE\u0022,\u0022data\u0022:{\u0022url\u0022:\u0022https://support.microsoft.com/en-us/help/4028054/windows-10-repair-or-remove-programs\u0022,\u0022title\u0022:\u0022\u003Cspan data-offset-key=\\\u00223k98g-1-0\\\u0022 style=\\\u0022box-sizing: border-box; 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Saying that  what was the problem it was the internet provider  throttelling my conection . To get over this and having a argement that thay where throttelling the conection i downloaded this link     and ran an internet speed test. 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