Hey Thorkan!
I know I responded on the other post but the reason why topics are closed is because that subforum is only for bug reports. There are too many tickets and complaints that it's hard for the support team to read and respond to all them properly. So if the topic isn't related to that forum, it'll be closed to save time. Support isn't deliberately ignoring you.
Since we're getting off topic, what was your original issue you had with the game? You said that $50 of product was stolen from you. Would you be able to specify? If that was the problem you had, there is a specific subforum for payment issues. This would allow your post to get more attention since it's in the right subforum and would allow the support team to properly look at your issue.
I link to this discussion for clarification.
I sent a ticket yesterday to the assistance that has not yet been answered concerning the score of the arena.
Monday 01 April at 1 am I had more than 2200 arena points. At 7 in the morning I reconnect, I picked up the trunk of the Arena gold 1 category and returned to the Arena I found myself in the silver category 4 to 1982 points.
Over 220 points disappeared. The diary shows only 8 fights with a difference of -18 but is it normal to lose over 200 points?
Can you give me an answer please?
This is for Dhoorgan. When Arena does the weekly reset it also resets every account to the minimum for that tier. So at reset you would have had your points set to 2000 same as everyone else in Gold 1. Then you got beaten and lost the 18 points putting you into Silver 4.
Rosco76 said:
That's just how the arena reset works.
Ths for the answer but this method is meaningless to me.
In my case I had 2216 points and a partial -18 in the diary.
It is not reasonable lose 216 points (there are many wins fight).. I could understand if the partial is calculated before the reset and not after.
So at least I stay in my category.
Help, I've only been playing a short time. The game crashes during battles a lot costing me energy, and now I'm missing champions. Tayrel dissapeared some time ago and now Krisk is missing. I opened 50+ void shards and was excited to get a legendary then poof he's gone. I'm having a lot of fun in the game and don't mind spending some money to make it more enjoyable but not if things that I work and pay for are going to go poof. Please help. Thank you in advance, Winter bloom.