no it's random but some players have had issues with it getting stuck, if the issues continues pls contact support again
if you havent got a reply make sure you check your spam folderSHIVERS said:
ok l sent a ticket , no response, however the wheel moved to 50% discount sketches for rubies. l am getting the sense that this wheel will not move unless l buy some sketches. has anyone else had this issue and do l have to buy a sketch to make it change Discounts.
I've never heard of buying actually unstucking it, and I wouldn't recommend trying it as it will likely just waste you rubies.
You should've gotten at least an automated response. If you don't hear from a real person and the problem persists, the automated response has instructions on how to respond without sending a new ticket. In my experience, the Support is more attentive when they receive followups than when they receive the initial one.
awmllr said:
My wheel of fortune has been stuck on barrels for over two weeks. Ticket was sent in over week-end, auto reply was received, but still on barrels. Guess I'll just have to be patient a couple more weeks while they get it resolved.
It's Wednesday now. I think it's time to use the "reply" option in that automated response to tell them that the problem persists and (re)ask them to look at it. You're not gonna let their bugs be more persistent than you, are you? ;-)
Greetings Pirates
My wheel of misfortune has been stuck on 50 % haven defense for the last 2 weeks also
This is a real problem as i have all lvl 5 haven defense already
Ticket sent 1 week ago
I received the auto response Right away but that is as far as it went
Still stuck on some thing i have no use for
Please do not tell me to submit another ticket Crowbar
It does't do anything
After 2 weeks and numerous tickets from members you would think they would have fixed this
But hey they have been trying to fix the mail bug for months
Cheers 
Kaptain Kidd said:
Please do not tell me to submit another ticket Crowbar
Did you see what I suggested to awmllr? Reply to that automatic reply, so it's the same ticket, not a new one. The Support sometimes responds better if they see you're not giving up. ;-)
Other than that, you can message Alyona with your ticket number and ask her to look into it.
Personally, I prefer the first approach (a reply to their automatic message).
I was told the auto reply mail when sending does work they see it's been replied to once and check ..
Mine is stuck on 50% resources and if Pl can't fix them all at one time,
it can stay there. Their loss, my gain as the saying goes.
I won't beg a company to allow me to give them money.
Wow, that is the height of arrogance.
Mine is stuck on 50% resources and if Pl can't fix them all at one time,
it can stay there. Their loss, my gain as the saying goes.
I won't beg a company to allow me to give them money.
Wow, that is the height of arrogance.
Well said. Mine is still stuck on barrels, which I've never bought. I sent a ticket last week-end. Got the auto reply. If that wasn't enough, then I don't care if they don't.
I wrote back to this automatic answer today and got the answer, they will send this to their quality team, to see if there is really a bug. And they will close this ticket now. Well, other ideas Alyona or Crowbar?
Maelyn said:
I wrote back to this automatic answer today and got the answer, they will send this to their quality team, to see if there is really a bug. And they will close this ticket now. Well, other ideas Alyona or Crowbar?
IF there is really a bug?! 
No further ideas from me, sorry.
Don't worry, your case will be investigated and if there's a bug, it will be passed to devs :)I wrote back to this automatic answer today and got the answer, they will send this to their quality team, to see if there is really a bug. And they will close this ticket now. Well, other ideas Alyona or Crowbar?
Alyona Kolomiitseva said:
Maelyn said:
Don't worry, your case will be investigated and if there's a bug, it will be passed to devs :)I wrote back to this automatic answer today and got the answer, they will send this to their quality team, to see if there is really a bug. And they will close this ticket now. Well, other ideas Alyona or Crowbar?
IF there is really a bug?!
my wheel of fortune has also been stuck - unfortunately it is in unusable prestigepoints.
a real advantage for all those who find themselves in during resuscitation or the discount to get good ships...
greetings pirates
@ Crowbar I did as you suggested above Low and behold i was answered 2 days later by Andrew who said they were looking into it
@ Alyona Your reply here is typical and almost laughable
If there is a bug ? No we players write here because we like your replies NOT
Almost all in members my BH have the same problem
I just wish my wheel of misfortune was stuck on something i could use
A discount on upgrade etchings or rubies would be nice
But we all know that's not going to happen
Cheers
All cases are investigated individually by Support. Unfortunately, there's no way we could help you with technical issues on Forum. Forum is a place where you can receive some help with gameplay issues while all technical ones should be reported directly to Support.
I just wish my wheel of misfortune was stuck on something i could use
