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OlenkaAdmin

Jul 12, 2023, 14:3207/12/23

10/31/22

455

Captain, installing the Plarium Play application on iPhone is technically impossible. This app works on desktop devices with Intel / AMD processors running Windows 7 or later and macOS Catalina or later.

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You cannot post comments.","title":"Loading issues","authorRole":"Technical Support","contentDraftJs":"{\"blocks\":[{\"key\":\"av92b\",\"text\":\"Dear Captains!\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":14,\"style\":\"BOLD\"}],\"entityRanges\":[],\"data\":{}},{\"key\":\"9bho2\",\"text\":\"\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}},{\"key\":\"9pnuu\",\"text\":\"Plarium Play and Game Loading Issues\\n\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":36,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":0,\"length\":36,\"style\":\"bgcolor-transparent\"},{\"offset\":0,\"length\":36,\"style\":\"fontsize-14pt\"},{\"offset\":0,\"length\":36,\"style\":\"fontfamily-Arial\"},{\"offset\":0,\"length\":36,\"style\":\"BOLD\"},{\"offset\":0,\"length\":36,\"style\":\"UNDERLINE\"}],\"entityRanges\":[],\"data\":{}},{\"key\":\"eqcih\",\"text\":\"This topic is created to discuss issues you may experience when logging into the game. 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Or upgrade your Windows version to the higher one.\",\"type\":\"ordered-list-item\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":161,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":0,\"length\":161,\"style\":\"bgcolor-transparent\"},{\"offset\":0,\"length\":161,\"style\":\"fontsize-12pt\"},{\"offset\":0,\"length\":161,\"style\":\"fontfamily-Arial\"}],\"entityRanges\":[],\"data\":{}},{\"key\":\"91f1r\",\"text\":\"For Windows users, check if the newest version of NET. Framework is installed on your PC. You can find it here.\",\"type\":\"ordered-list-item\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":111,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":0,\"length\":111,\"style\":\"bgcolor-transparent\"},{\"offset\":0,\"length\":111,\"style\":\"fontsize-12pt\"},{\"offset\":0,\"length\":111,\"style\":\"fontfamily-Arial\"},{\"offset\":106,\"length\":4,\"style\":\"color-rgb(17,85,204)\"}],\"entityRanges\":[{\"offset\":106,\"length\":4,\"key\":4}],\"data\":{}},{\"key\":\"3jj0\",\"text\":\"If you have problems installing the application, please temporarily disable the antivirus protection on your PC.\",\"type\":\"ordered-list-item\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":112,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":0,\"length\":112,\"style\":\"bgcolor-transparent\"},{\"offset\":0,\"length\":112,\"style\":\"fontsize-12pt\"},{\"offset\":0,\"length\":112,\"style\":\"fontfamily-Arial\"}],\"entityRanges\":[],\"data\":{}},{\"key\":\"7l96l\",\"text\":\"Sometimes installing and enabling a VPN on your PC may also help to enter the game.\",\"type\":\"ordered-list-item\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":83,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":0,\"length\":83,\"style\":\"bgcolor-transparent\"},{\"offset\":0,\"length\":83,\"style\":\"fontsize-12pt\"},{\"offset\":0,\"length\":83,\"style\":\"fontfamily-Arial\"}],\"entityRanges\":[],\"data\":{}},{\"key\":\"47c6f\",\"text\":\"If the issue persists, please find the \\\"pp_log.txt\\\" file and send it to our Support team. You should find that file at this address:\",\"type\":\"ordered-list-item\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":132,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":0,\"length\":132,\"style\":\"bgcolor-transparent\"},{\"offset\":0,\"length\":132,\"style\":\"fontsize-12pt\"},{\"offset\":0,\"length\":132,\"style\":\"fontfamily-Arial\"},{\"offset\":40,\"length\":10,\"style\":\"color-rgb(17,85,204)\"}],\"entityRanges\":[{\"offset\":40,\"length\":10,\"key\":5}],\"data\":{}},{\"key\":\"5vprg\",\"text\":\"For Microsoft Windows:\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":22,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":0,\"length\":22,\"style\":\"bgcolor-transparent\"},{\"offset\":0,\"length\":22,\"style\":\"fontsize-12pt\"},{\"offset\":0,\"length\":22,\"style\":\"fontfamily-Arial\"},{\"offset\":0,\"length\":22,\"style\":\"ITALIC\"}],\"entityRanges\":[],\"data\":{\"text-align\":\"justify\"}},{\"key\":\"1lnks\",\"text\":\"C:\\\\Users\\\\~Your username~\\\\AppData\\\\Local\\\\Plarium\\\\PlariumPlay\\\\pp_log.txt\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":69,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":0,\"length\":69,\"style\":\"bgcolor-transparent\"},{\"offset\":0,\"length\":69,\"style\":\"fontsize-12pt\"},{\"offset\":0,\"length\":69,\"style\":\"fontfamily-Arial\"}],\"entityRanges\":[],\"data\":{\"text-align\":\"justify\"}},{\"key\":\"6kq6a\",\"text\":\"For Mac OS X:\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":13,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":0,\"length\":13,\"style\":\"bgcolor-transparent\"},{\"offset\":0,\"length\":13,\"style\":\"fontsize-12pt\"},{\"offset\":0,\"length\":13,\"style\":\"fontfamily-Arial\"},{\"offset\":0,\"length\":13,\"style\":\"ITALIC\"}],\"entityRanges\":[],\"data\":{\"text-align\":\"justify\"}},{\"key\":\"2qftg\",\"text\":\"/Users/~Your username~/Documents/PlariumPlay/pp_log.txt\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":55,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":0,\"length\":55,\"style\":\"bgcolor-transparent\"},{\"offset\":0,\"length\":55,\"style\":\"fontsize-12pt\"},{\"offset\":0,\"length\":55,\"style\":\"fontfamily-Arial\"}],\"entityRanges\":[],\"data\":{\"text-align\":\"justify\"}},{\"key\":\"2d554\",\"text\":\" \",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{\"text-align\":\"justify\"}},{\"key\":\"9g0af\",\"text\":\"Note: Windows users can also access the folder containing the log file by going to the Plarium Play Settings, scrolling to the “Troubleshooting” section, and clicking “Show log file”.\\n\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":5,\"style\":\"bgcolor-rgb(255,255,255)\"},{\"offset\":6,\"length\":177,\"style\":\"bgcolor-rgb(255,255,255)\"},{\"offset\":0,\"length\":5,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":6,\"length\":177,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":0,\"length\":5,\"style\":\"bgcolor-transparent\"},{\"offset\":6,\"length\":177,\"style\":\"bgcolor-transparent\"},{\"offset\":0,\"length\":5,\"style\":\"fontsize-12pt\"},{\"offset\":6,\"length\":177,\"style\":\"fontsize-12pt\"},{\"offset\":0,\"length\":5,\"style\":\"fontfamily-Arial\"},{\"offset\":6,\"length\":177,\"style\":\"fontfamily-Arial\"},{\"offset\":0,\"length\":5,\"style\":\"BOLD\"}],\"entityRanges\":[],\"data\":{\"text-align\":\"justify\"}},{\"key\":\"8mkis\",\"text\":\"The game elements are not displayed/ are displayed incorrectly/ Longtime response to actions in the game/ The game is lagging  \\n\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":127,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":0,\"length\":127,\"style\":\"bgcolor-transparent\"},{\"offset\":0,\"length\":127,\"style\":\"fontsize-12pt\"},{\"offset\":0,\"length\":127,\"style\":\"fontfamily-Arial\"},{\"offset\":0,\"length\":127,\"style\":\"BOLD\"},{\"offset\":0,\"length\":127,\"style\":\"UNDERLINE\"},{\"offset\":0,\"length\":127,\"style\":\"ITALIC\"}],\"entityRanges\":[],\"data\":{\"text-align\":\"justify\"}},{\"key\":\"7cj2m\",\"text\":\"This issue can be related to the DNS settings or to the restrictions of your regional network provider. Solution: \\n\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":114,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":0,\"length\":114,\"style\":\"bgcolor-transparent\"},{\"offset\":0,\"length\":114,\"style\":\"fontsize-12pt\"},{\"offset\":0,\"length\":114,\"style\":\"fontfamily-Arial\"}],\"entityRanges\":[],\"data\":{\"text-align\":\"justify\"}},{\"key\":\"9o92m\",\"text\":\"Clear cache in Plarium Play (Settings -> Reset cache).\",\"type\":\"ordered-list-item\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":54,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":0,\"length\":54,\"style\":\"bgcolor-transparent\"},{\"offset\":0,\"length\":54,\"style\":\"fontsize-12pt\"},{\"offset\":0,\"length\":54,\"style\":\"fontfamily-Arial\"},{\"offset\":0,\"length\":54,\"style\":\"color-rgb(5,5,5)\"}],\"entityRanges\":[],\"data\":{}},{\"key\":\"1fh3r\",\"text\":\"Change DNS settings.\",\"type\":\"ordered-list-item\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":20,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":0,\"length\":20,\"style\":\"bgcolor-transparent\"},{\"offset\":0,\"length\":20,\"style\":\"fontsize-12pt\"},{\"offset\":0,\"length\":20,\"style\":\"fontfamily-Arial\"},{\"offset\":0,\"length\":19,\"style\":\"color-rgb(17,85,204)\"}],\"entityRanges\":[{\"offset\":0,\"length\":19,\"key\":6}],\"data\":{}},{\"key\":\"bh8c0\",\"text\":\"Installing and enabling a VPN on your PC may also help.\\n\",\"type\":\"ordered-list-item\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":55,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":0,\"length\":55,\"style\":\"bgcolor-transparent\"},{\"offset\":0,\"length\":55,\"style\":\"fontsize-12pt\"},{\"offset\":0,\"length\":55,\"style\":\"fontfamily-Arial\"}],\"entityRanges\":[],\"data\":{}},{\"key\":\"77fho\",\"text\":\"If the troubleshoots given above dіd not help, please submit a request to our Support 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If the connection is lost at some stage, the signal won’t be delivered and will return to the sender (i.e. your game client).\\n\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":366,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":0,\"length\":366,\"style\":\"bgcolor-transparent\"},{\"offset\":0,\"length\":366,\"style\":\"fontsize-12pt\"},{\"offset\":0,\"length\":366,\"style\":\"fontfamily-Arial\"}],\"entityRanges\":[],\"data\":{\"text-align\":\"justify\"}},{\"key\":\"14r3h\",\"text\":\"To make the process of solving the issue easier and faster, we have collected all known solutions in one article for you.\\n\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":121,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":0,\"length\":121,\"style\":\"bgcolor-transparent\"},{\"offset\":0,\"length\":121,\"style\":\"fontsize-12pt\"},{\"offset\":0,\"length\":121,\"style\":\"fontfamily-Arial\"}],\"entityRanges\":[],\"data\":{\"text-align\":\"justify\"}},{\"key\":\"2lqsg\",\"text\":\"Ultimate Loading Troubleshoot\\n\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":29,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":0,\"length\":29,\"style\":\"bgcolor-transparent\"},{\"offset\":0,\"length\":29,\"style\":\"fontsize-12pt\"},{\"offset\":0,\"length\":29,\"style\":\"fontfamily-Arial\"},{\"offset\":0,\"length\":29,\"style\":\"BOLD\"},{\"offset\":0,\"length\":29,\"style\":\"UNDERLINE\"},{\"offset\":0,\"length\":29,\"style\":\"ITALIC\"}],\"entityRanges\":[],\"data\":{\"text-align\":\"justify\"}},{\"key\":\"am3a\",\"text\":\"The game does not load/ Error upon login/ The loading screen got stuck at 99%/ Black or White screen\\n\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":100,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":0,\"length\":100,\"style\":\"bgcolor-transparent\"},{\"offset\":0,\"length\":100,\"style\":\"fontsize-12pt\"},{\"offset\":0,\"length\":100,\"style\":\"fontfamily-Arial\"}],\"entityRanges\":[],\"data\":{\"text-align\":\"justify\"}},{\"key\":\"f9ucj\",\"text\":\"Clear cache in Plarium Play. 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USERNAME refers to your macOS user name.\",\"type\":\"ordered-list-item\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":36,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":37,\"length\":4,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":42,\"length\":158,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":0,\"length\":36,\"style\":\"bgcolor-transparent\"},{\"offset\":37,\"length\":4,\"style\":\"bgcolor-transparent\"},{\"offset\":42,\"length\":158,\"style\":\"bgcolor-transparent\"},{\"offset\":0,\"length\":36,\"style\":\"fontsize-12pt\"},{\"offset\":37,\"length\":4,\"style\":\"fontsize-12pt\"},{\"offset\":42,\"length\":158,\"style\":\"fontsize-12pt\"},{\"offset\":0,\"length\":36,\"style\":\"fontfamily-Arial\"},{\"offset\":37,\"length\":4,\"style\":\"fontfamily-Arial\"},{\"offset\":42,\"length\":158,\"style\":\"fontfamily-Arial\"},{\"offset\":0,\"length\":36,\"style\":\"bgcolor-rgb(255,255,255)\"},{\"offset\":37,\"length\":4,\"style\":\"bgcolor-rgb(255,255,255)\"},{\"offset\":42,\"length\":158,\"style\":\"bgcolor-rgb(255,255,255)\"},{\"offset\":33,\"length\":2,\"style\":\"color-rgb(17,85,204)\"},{\"offset\":37,\"length\":3,\"style\":\"color-rgb(17,85,204)\"}],\"entityRanges\":[{\"offset\":33,\"length\":2,\"key\":0},{\"offset\":37,\"length\":4,\"key\":1}],\"data\":{}},{\"key\":\"p2j1\",\"text\":\"Download the latest version of Plarium Play here.\",\"type\":\"ordered-list-item\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":49,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":0,\"length\":49,\"style\":\"bgcolor-transparent\"},{\"offset\":0,\"length\":49,\"style\":\"fontsize-12pt\"},{\"offset\":0,\"length\":49,\"style\":\"fontfamily-Arial\"},{\"offset\":0,\"length\":49,\"style\":\"bgcolor-rgb(255,255,255)\"},{\"offset\":44,\"length\":4,\"style\":\"color-rgb(17,85,204)\"}],\"entityRanges\":[{\"offset\":44,\"length\":4,\"key\":2}],\"data\":{}},{\"key\":\"1spuo\",\"text\":\"Change DNS settings.\",\"type\":\"ordered-list-item\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":20,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":0,\"length\":20,\"style\":\"bgcolor-transparent\"},{\"offset\":0,\"length\":20,\"style\":\"fontsize-12pt\"},{\"offset\":0,\"length\":20,\"style\":\"fontfamily-Arial\"},{\"offset\":0,\"length\":19,\"style\":\"color-rgb(17,85,204)\"}],\"entityRanges\":[{\"offset\":0,\"length\":19,\"key\":3}],\"data\":{}},{\"key\":\"etjfl\",\"text\":\"For Windows users, please install all the Windows 7 updates that are available in \\\"Windows Update\\\" on your PC. Or upgrade your Windows version to the higher one.\",\"type\":\"ordered-list-item\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":161,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":0,\"length\":161,\"style\":\"bgcolor-transparent\"},{\"offset\":0,\"length\":161,\"style\":\"fontsize-12pt\"},{\"offset\":0,\"length\":161,\"style\":\"fontfamily-Arial\"}],\"entityRanges\":[],\"data\":{}},{\"key\":\"91f1r\",\"text\":\"For Windows users, check if the newest version of NET. Framework is installed on your PC. You can find it here.\",\"type\":\"ordered-list-item\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":111,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":0,\"length\":111,\"style\":\"bgcolor-transparent\"},{\"offset\":0,\"length\":111,\"style\":\"fontsize-12pt\"},{\"offset\":0,\"length\":111,\"style\":\"fontfamily-Arial\"},{\"offset\":106,\"length\":4,\"style\":\"color-rgb(17,85,204)\"}],\"entityRanges\":[{\"offset\":106,\"length\":4,\"key\":4}],\"data\":{}},{\"key\":\"3jj0\",\"text\":\"If you have problems installing the application, please temporarily disable the antivirus protection on your PC.\",\"type\":\"ordered-list-item\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":112,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":0,\"length\":112,\"style\":\"bgcolor-transparent\"},{\"offset\":0,\"length\":112,\"style\":\"fontsize-12pt\"},{\"offset\":0,\"length\":112,\"style\":\"fontfamily-Arial\"}],\"entityRanges\":[],\"data\":{}},{\"key\":\"7l96l\",\"text\":\"Sometimes installing and enabling a VPN on your PC may also help to enter the game.\",\"type\":\"ordered-list-item\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":83,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":0,\"length\":83,\"style\":\"bgcolor-transparent\"},{\"offset\":0,\"length\":83,\"style\":\"fontsize-12pt\"},{\"offset\":0,\"length\":83,\"style\":\"fontfamily-Arial\"}],\"entityRanges\":[],\"data\":{}},{\"key\":\"47c6f\",\"text\":\"If the issue persists, please find the \\\"pp_log.txt\\\" file and send it to our Support team. You should find that file at this address:\",\"type\":\"ordered-list-item\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":132,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":0,\"length\":132,\"style\":\"bgcolor-transparent\"},{\"offset\":0,\"length\":132,\"style\":\"fontsize-12pt\"},{\"offset\":0,\"length\":132,\"style\":\"fontfamily-Arial\"},{\"offset\":40,\"length\":10,\"style\":\"color-rgb(17,85,204)\"}],\"entityRanges\":[{\"offset\":40,\"length\":10,\"key\":5}],\"data\":{}},{\"key\":\"5vprg\",\"text\":\"For Microsoft Windows:\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":22,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":0,\"length\":22,\"style\":\"bgcolor-transparent\"},{\"offset\":0,\"length\":22,\"style\":\"fontsize-12pt\"},{\"offset\":0,\"length\":22,\"style\":\"fontfamily-Arial\"},{\"offset\":0,\"length\":22,\"style\":\"ITALIC\"}],\"entityRanges\":[],\"data\":{\"text-align\":\"justify\"}},{\"key\":\"1lnks\",\"text\":\"C:\\\\Users\\\\~Your username~\\\\AppData\\\\Local\\\\Plarium\\\\PlariumPlay\\\\pp_log.txt\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":69,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":0,\"length\":69,\"style\":\"bgcolor-transparent\"},{\"offset\":0,\"length\":69,\"style\":\"fontsize-12pt\"},{\"offset\":0,\"length\":69,\"style\":\"fontfamily-Arial\"}],\"entityRanges\":[],\"data\":{\"text-align\":\"justify\"}},{\"key\":\"6kq6a\",\"text\":\"For Mac OS X:\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":13,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":0,\"length\":13,\"style\":\"bgcolor-transparent\"},{\"offset\":0,\"length\":13,\"style\":\"fontsize-12pt\"},{\"offset\":0,\"length\":13,\"style\":\"fontfamily-Arial\"},{\"offset\":0,\"length\":13,\"style\":\"ITALIC\"}],\"entityRanges\":[],\"data\":{\"text-align\":\"justify\"}},{\"key\":\"2qftg\",\"text\":\"/Users/~Your username~/Documents/PlariumPlay/pp_log.txt\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":55,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":0,\"length\":55,\"style\":\"bgcolor-transparent\"},{\"offset\":0,\"length\":55,\"style\":\"fontsize-12pt\"},{\"offset\":0,\"length\":55,\"style\":\"fontfamily-Arial\"}],\"entityRanges\":[],\"data\":{\"text-align\":\"justify\"}},{\"key\":\"2d554\",\"text\":\" \",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{\"text-align\":\"justify\"}},{\"key\":\"9g0af\",\"text\":\"Note: Windows users can also access the folder containing the log file by going to the Plarium Play Settings, scrolling to the “Troubleshooting” section, and clicking “Show log file”.\\n\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":5,\"style\":\"bgcolor-rgb(255,255,255)\"},{\"offset\":6,\"length\":177,\"style\":\"bgcolor-rgb(255,255,255)\"},{\"offset\":0,\"length\":5,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":6,\"length\":177,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":0,\"length\":5,\"style\":\"bgcolor-transparent\"},{\"offset\":6,\"length\":177,\"style\":\"bgcolor-transparent\"},{\"offset\":0,\"length\":5,\"style\":\"fontsize-12pt\"},{\"offset\":6,\"length\":177,\"style\":\"fontsize-12pt\"},{\"offset\":0,\"length\":5,\"style\":\"fontfamily-Arial\"},{\"offset\":6,\"length\":177,\"style\":\"fontfamily-Arial\"},{\"offset\":0,\"length\":5,\"style\":\"BOLD\"}],\"entityRanges\":[],\"data\":{\"text-align\":\"justify\"}},{\"key\":\"8mkis\",\"text\":\"The game elements are not displayed/ are displayed incorrectly/ Longtime response to actions in the game/ The game is lagging  \\n\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":127,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":0,\"length\":127,\"style\":\"bgcolor-transparent\"},{\"offset\":0,\"length\":127,\"style\":\"fontsize-12pt\"},{\"offset\":0,\"length\":127,\"style\":\"fontfamily-Arial\"},{\"offset\":0,\"length\":127,\"style\":\"BOLD\"},{\"offset\":0,\"length\":127,\"style\":\"UNDERLINE\"},{\"offset\":0,\"length\":127,\"style\":\"ITALIC\"}],\"entityRanges\":[],\"data\":{\"text-align\":\"justify\"}},{\"key\":\"7cj2m\",\"text\":\"This issue can be related to the DNS settings or to the restrictions of your regional network provider. Solution: \\n\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":114,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":0,\"length\":114,\"style\":\"bgcolor-transparent\"},{\"offset\":0,\"length\":114,\"style\":\"fontsize-12pt\"},{\"offset\":0,\"length\":114,\"style\":\"fontfamily-Arial\"}],\"entityRanges\":[],\"data\":{\"text-align\":\"justify\"}},{\"key\":\"9o92m\",\"text\":\"Clear cache in Plarium Play (Settings -> Reset cache).\",\"type\":\"ordered-list-item\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":54,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":0,\"length\":54,\"style\":\"bgcolor-transparent\"},{\"offset\":0,\"length\":54,\"style\":\"fontsize-12pt\"},{\"offset\":0,\"length\":54,\"style\":\"fontfamily-Arial\"},{\"offset\":0,\"length\":54,\"style\":\"color-rgb(5,5,5)\"}],\"entityRanges\":[],\"data\":{}},{\"key\":\"1fh3r\",\"text\":\"Change DNS settings.\",\"type\":\"ordered-list-item\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":20,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":0,\"length\":20,\"style\":\"bgcolor-transparent\"},{\"offset\":0,\"length\":20,\"style\":\"fontsize-12pt\"},{\"offset\":0,\"length\":20,\"style\":\"fontfamily-Arial\"},{\"offset\":0,\"length\":19,\"style\":\"color-rgb(17,85,204)\"}],\"entityRanges\":[{\"offset\":0,\"length\":19,\"key\":6}],\"data\":{}},{\"key\":\"bh8c0\",\"text\":\"Installing and enabling a VPN on your PC may also help.\\n\",\"type\":\"ordered-list-item\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":55,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":0,\"length\":55,\"style\":\"bgcolor-transparent\"},{\"offset\":0,\"length\":55,\"style\":\"fontsize-12pt\"},{\"offset\":0,\"length\":55,\"style\":\"fontfamily-Arial\"}],\"entityRanges\":[],\"data\":{}},{\"key\":\"77fho\",\"text\":\"If the troubleshoots given above dіd not help, please submit a request to our Support Team by using this link.\\n\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":78,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":90,\"length\":10,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":109,\"length\":1,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":0,\"length\":110,\"style\":\"bgcolor-transparent\"},{\"offset\":0,\"length\":110,\"style\":\"fontsize-12pt\"},{\"offset\":0,\"length\":110,\"style\":\"fontfamily-Arial\"},{\"offset\":78,\"length\":12,\"style\":\"color-rgb(17,85,204)\"},{\"offset\":100,\"length\":9,\"style\":\"color-rgb(17,85,204)\"}],\"entityRanges\":[{\"offset\":78,\"length\":12,\"key\":7},{\"offset\":100,\"length\":9,\"key\":8}],\"data\":{\"text-align\":\"justify\"}}],\"entityMap\":{\"0\":{\"type\":\"LINK\",\"mutability\":\"MUTABLE\",\"data\":{\"url\":\"https://support.microsoft.com/en-us/help/4028054/windows-10-repair-or-remove-programs\",\"title\":\"<span style=\\\"font-size:12pt;font-family:Arial;color:#1155cc;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:underline;-webkit-text-decoration-skip:none;text-decoration-skip-ink:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\\\">PC</span>\",\"targetOption\":\"\",\"_map\":{\"type\":\"LINK\",\"mutability\":\"MUTABLE\",\"data\":{\"url\":\"https://support.microsoft.com/en-us/help/4028054/windows-10-repair-or-remove-programs\",\"title\":\"<span style=\\\"font-size:12pt;font-family:Arial;color:#1155cc;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:underline;-webkit-text-decoration-skip:none;text-decoration-skip-ink:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\\\">PC</span>\",\"targetOption\":\"\"}}}},\"1\":{\"type\":\"LINK\",\"mutability\":\"MUTABLE\",\"data\":{\"url\":\"https://support.apple.com/guide/mac-help/install-and-uninstall-other-apps-mh35835/mac\",\"title\":\"<span style=\\\"font-size:12pt;font-family:Arial;color:#1155cc;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:underline;-webkit-text-decoration-skip:none;text-decoration-skip-ink:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\\\">Mac</span><span style=\\\"font-size:12pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\\\">.</span><span style=\\\"font-size:12pt;font-family:Arial;color:#027aff;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\\\"><br></span>\",\"targetOption\":\"\",\"_map\":{\"type\":\"LINK\",\"mutability\":\"MUTABLE\",\"data\":{\"url\":\"https://support.apple.com/guide/mac-help/install-and-uninstall-other-apps-mh35835/mac\",\"title\":\"<span style=\\\"font-size:12pt;font-family:Arial;color:#1155cc;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:underline;-webkit-text-decoration-skip:none;text-decoration-skip-ink:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\\\">Mac</span><span style=\\\"font-size:12pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\\\">.</span><span style=\\\"font-size:12pt;font-family:Arial;color:#027aff;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\\\"><br></span>\",\"targetOption\":\"\"}}}},\"2\":{\"type\":\"LINK\",\"mutability\":\"MUTABLE\",\"data\":{\"url\":\"https://plarium.com/en/plarium-play/\",\"title\":\"<span style=\\\"font-size:12pt;font-family:Arial;color:#1155cc;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:underline;-webkit-text-decoration-skip:none;text-decoration-skip-ink:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\\\">here</span>\",\"targetOption\":\"\",\"_map\":{\"type\":\"LINK\",\"mutability\":\"MUTABLE\",\"data\":{\"url\":\"https://plarium.com/en/plarium-play/\",\"title\":\"<span style=\\\"font-size:12pt;font-family:Arial;color:#1155cc;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:underline;-webkit-text-decoration-skip:none;text-decoration-skip-ink:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\\\">here</span>\",\"targetOption\":\"\"}}}},\"3\":{\"type\":\"LINK\",\"mutability\":\"MUTABLE\",\"data\":{\"url\":\"https://plariumsupport.zendesk.com/hc/en-us/articles/115002340389-How-to-check-and-change-DNS-settings\",\"title\":\"<span style=\\\"font-size:12pt;font-family:Arial;color:#1155cc;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:underline;-webkit-text-decoration-skip:none;text-decoration-skip-ink:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\\\">Change DNS settings</span>\",\"targetOption\":\"\",\"_map\":{\"type\":\"LINK\",\"mutability\":\"MUTABLE\",\"data\":{\"url\":\"https://plariumsupport.zendesk.com/hc/en-us/articles/115002340389-How-to-check-and-change-DNS-settings\",\"title\":\"<span style=\\\"font-size:12pt;font-family:Arial;color:#1155cc;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:underline;-webkit-text-decoration-skip:none;text-decoration-skip-ink:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\\\">Change DNS settings</span>\",\"targetOption\":\"\"}}}},\"4\":{\"type\":\"LINK\",\"mutability\":\"MUTABLE\",\"data\":{\"url\":\"https://dotnet.microsoft.com/download/dotnet-framework/net48\",\"title\":\"<span style=\\\"font-size:12pt;font-family:Arial;color:#1155cc;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:underline;-webkit-text-decoration-skip:none;text-decoration-skip-ink:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\\\">here</span>\",\"targetOption\":\"\",\"_map\":{\"type\":\"LINK\",\"mutability\":\"MUTABLE\",\"data\":{\"url\":\"https://dotnet.microsoft.com/download/dotnet-framework/net48\",\"title\":\"<span style=\\\"font-size:12pt;font-family:Arial;color:#1155cc;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:underline;-webkit-text-decoration-skip:none;text-decoration-skip-ink:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\\\">here</span>\",\"targetOption\":\"\"}}}},\"5\":{\"type\":\"LINK\",\"mutability\":\"MUTABLE\",\"data\":{\"url\":\"https://plarium-play-faq.zendesk.com/hc/en-us/articles/360008492000-My-game-won-t-load-How-do-I-fix-it-\",\"title\":\"<span style=\\\"font-size:12pt;font-family:Arial;color:#1155cc;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:underline;-webkit-text-decoration-skip:none;text-decoration-skip-ink:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\\\">pp_log.txt</span>\",\"targetOption\":\"\",\"_map\":{\"type\":\"LINK\",\"mutability\":\"MUTABLE\",\"data\":{\"url\":\"https://plarium-play-faq.zendesk.com/hc/en-us/articles/360008492000-My-game-won-t-load-How-do-I-fix-it-\",\"title\":\"<span 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