The fact of the matter is our voices are not given serious consideration by the development team. Our community managers might be with us but that doesn't change a thing. We share our opinions, community manager passes them on, and then devs feed them whatever nothing response they have (probably after laughing at us for even expecting to to be taken seriously).

We know it wasn't planned but the the release of the new system was scheduled to be earlier so how are we suppose to react to so many negative coincidences never asked about inside info I just gave insight from former professional experiences in the marketing field. Companies do not do anything without an end plan which is profit.

  You even took away the 30 acoin reward for watching video

 When a company is that petty and ruthless to its customers what's that say. We're your people' s customers we actually want to like you but look at all you take away.

I agree with this. For a long time I blamed Drew for a lot but a community manager function is to deliver player concerns. His job is probably an 8 hour ( over time I'm sure) a day cash your paycheck at the end of the week job.

  It is a buffer they put between the people who decide and do the changes a way to communicate with players without all the kickback.

 Also it's a way to tell people whatever to shut them up. Noy saying that's what happens but it sure feels like 

We don't make any decisions to make our players angry, and you're right. Of course, there is no motivation to dissatisfy our community. Still, there are circumstances that force us to make such changes from time to time. Nevertheless, it doesn't mean that something exciting won't appear in a short time! There are a lot of plans for the development of Mech Arena and I bet that you all will enjoy them!

I can tell you not everyone will enjoy the new stuff. What was it people talked about when you released gear hub? It wasn't gear hub. It was the removal of vault blitz and the a-coins with it. We do not enjoy changes that should be exciting because we don't get to enjoy what we already had.

Not that you're making these changes to make players angry on purpose, you just don't care, and that makes us even angrier.

I refuse to believe it's necessary that you continue to make it harder to earn a-coins. And these changes only make SP droppers in tournament more common. Tell me why it's necessary.

Sure, so many men, so many minds. We know that it's impossible to please everyone.

We don't want to make players upset on purpose, but sometimes, we have no way but to implement such changes to keep the game developing.

We are actively working on the Matchmaking system, so it's expected that the SP dropping will decrease later!

Do you think it's an acceptable answer that you need to make these changes to keep developing the game without giving further details. And when players can no longer earn a-coins playing free besides in tournaments will you still say the changes are necessary? Do you think players will consider it an acceptable then? Does the game not get enough revenue as it is? Are a-coin purchases down or something? And what do you think I should expect from changes to matchmaking regarding SP droppers? You've tried and tried and tried to fix SP dropping via matchmaking and it's done squat for their dominance in tournament.

Also I don't intend to rely on tournament for a-coins. I'm not playing and it's not fair to expect that of players. The only reason I mention it is you give them no choice. You give them no choice but to rely on an unreliable system of earning a-coins. That's maddening. Please don't say you're going to solve that problem and think it makes everything better. It doesn't.

Impossible to please everyone? You're not pleasing anyone 🤦‍♂️ There's hundreds, and maybe thousands of complaints across all your social media platforms. You get a couple of positive feedback responses and consider that the majority, when in fact, they make up a very small majority. The game is going backwards...

And once again, you're parroting the same tired lie that you're actively working on the matchmaking!!! There's been ZERO improvement for well over a year now, ever since the previous community manager gave us the same exact response you are now. You've been doing it for at least the last eight months or so. People are tired of the lies, false promises, and all the other shady practices going on, all for the sake of making a few dollars...

Thats just patently false.  Many companies actually have enough respect for their customers to actually RESPOND to their feedback.

Your job is twofold

1 bring our feedback to the developers.  I dont know if you do this or not - I'll assume you do.

2 bring the developers response to our feedback to us.  I do know for sure you have utterly failed at half of your job.  You never do this second step and explain how or why changes are or are not made.

Telling us "we dont share inside information" just tells me the developers oppinion is "F*** the players, we just want their money!" 

I think Drew does the first step and also the second step fine, i think it's the devs response that's the problem, you litteraly said that Drew brings the developers response to our feedback to us, if the devs say: ""we dont share inside information" then Drew also has to say that and repeat that, Drew cant change the response of the devs, so it's not Drew's fault.

Yea it is. Parroting known lies is part of the problem. I wouldn't work for a company that blatantly lies to its customers. Zero integrity if you do. You should check out other topics where the community manager's responses are super toxic and disrespectful that aren't directly related to any canned responses for issues. Threatening players, banning without cause or using made up reasons, deleting comments, etc. 

First: Drew probably works for the company because he has to make money, you need money to live.

Second: which topics are you talking about and could you send me the links of them so i could see them if possible?

Hello! You can learn more about the confidential information on some third party resources like this. I understand why you are upset and think in such a way, it's your right. Nevertheless, please note that there are a lot of activity behind the scene, so the whole picture of my performance, performance of the company, the development of the game and stuff can't be fully checked out. From my side, I can ensure that I keep you updated with everything I can get and share from the developers!

I repear one more time, there are no lies shared. We don't aim to missinform our community,

I haven't seen any super toxic responses from Commuinty Managers (if there are so indeed, please share some examples with me. You can do it here, via Private Messages, or report it to our Support team via https://plrm.me/arena_support or email them at: [email protected]). Nobody is banned, threatened without a reason. If a user violates the rules of the forum, of course we won't ignore it. I always call everybody to be respectful and supportive to healthy conversation no matter what the subject is

I have never seen Drew being toxic, i dont know about the other managers tho.

Game is unplayable now. WHY do you restrict and try to milk user so bad that it is not possible to play. I have been playing the same pilots/weapons because i cannot remvoe the implats. It became boring, i dont want to log in to game anymore.  

Holy s**t I honestly feel sorry for you crystaldrew you do your best to provide our feedback to the devs and constantly get this all thrown right at you as much as I agree about the way the game has turned out you really do not deserve all the hate thrown specifically at you there is nothing you can do but pass on the communitys feedback

Keep up the good work mate don't let the haters bring you down👍👍👍

Plarium didn't " NEED" to remove the implant removal there's nothing you can tell us on that subject that'll change that truth. A "need" is something one needs to survive, live, and or work and there is nothing about the free implant removal that needed to be done.

 What's worse when asked we are given ridiculous excuses like company secret or some bs like that.

 When a company is shady and despicable to their own people then you see why there have been so many lawsuits brought against them. Seriously go online and research. If I would have I never would have messed with plarium games. Unfortunately, I'm in too deep now to just quit.

Please I understand but the shop makes you over atleast 200 bucks and I am not even including the events and this bro I am frustrated as these make many f2p players like me 

Guys, spend money, or a lot of money... if the game gives you satisfaction, it's not a problem, if you enjoy it and spend a pleasant time with it, that's fine, I'm willing to spend, UNFORTUNATELY that's not the case with mech arena and all other palrium scam games. in these last 2 years. palrium games have become a real scam for the player. , I spent 7 years, until they exaggerated by weakening the strongest troops of soldier inc, and decreased the various bonuses that cost effort and time. here from the EM-RIFLE nerf. I decided STOP EHEHEHEH, the game is crashing. because greed is endless. and since my level of enjoyment doesn't exist in the mech arena, I've lost 99.9% of my trust in them. nothing in the future will make me pick up my credit card for these impostors. the player needs balance and fun, not BOT HACKERS, AND LOW HANGAR FUBES, AHHIONAN USELESS VISUAL MINDS, AND STUPID NEW MECHS... when the game itself doesn't exist.