either way...3 days to fix a freemium game where a lot of people have wasted real money needs to be compensated for...I hope that Plarium responds in a manner that reflects their commitment to the customers that keep them in business.

Most will carry on playing as they have a big investment already in the game and all should be rewarded whether its due to hacking or otherwise.

The game outage is not due to the players/payers and to carry on expecting loyalty from those will be reflected by Plariums response.

3 days now without being told what exactly is the problem or when exactly it will work again.

not only a problem with missing compensation.. this is causing players to quit the game now.

Plarium you think that this is a way to treat your customers? you think is not necessary to give us anything?

Plarium Support Team

Dear Lord,

This situation is already being processed. Our specialists continue to investigate the issue occurred in the game.

Thank you for patience. We are sorry for any inconvenience caused.

We will contact you later and inform about the results.

Best regards,

Your Plarium Support Team

this reply was 11 hours ago to something i reported 24hours ago....and still no updates as to what the hell is going on!!!

Goodbye Plarium. You did this to me before a while ago, and I was hesitant to spend money again but thought I would give you another chance

Roger Montgomery said:

Greetings, Lords! Thank you for informing us!

We do our best to resolve this situation as soon as possible.

If you have any additional information or any questions, please, contact me in PM and describe your situation in details, also specify your game ID in the message.

We apologize for any inconvenience caused and thank you for your understanding and patience!

how would we get a game id when we cannot log in

why not give us some useful information

explain how you are going to compensate us for lost rss/ troops gold due to not being able to meet checkpoints

crystals as unable to attack assailants in domin for chests

PETITION:

Please like this message so this petition is signed by the community of the concerned Plarium customer.

We, the players DEMAND a compensation for the lost access to the game due to technical difficulties Plarium servers have experienced that caused players 1) to lose their armies due to inconsistent lack of access to the game to one part of players and randomly denying access to another 2) we decline to believe that Plarium intentionally caused this technical issue that allowed some players to login and destroy smaller players who couldnt put their shield back due to lack o access to the game, however the damages plarium technical dificulties caused to the community are cognizable are require an immediate compensation.

therefore, we ask

1) That Plarium refunds all payments but doesnt forfeit any of the resources and purchases made during last 48 hours that players made in expectation in participation in the Dominion event.

please like if you agree, so this petition is signed.

Greetings, Lords! Thank you for informing us!

We do our best to resolve this situation as soon as possible.

If you have any additional information or any questions, please, contact me in PM and describe your situation in details, also specify your game ID in the message.

We apologize for any inconvenience caused and thank you for your understanding and patience!

Trapper said:

From their FB page: 

Really? 
1) You know about the situation.  This post went up 12 hours after the game got unplayable and we were given a maintenance reward.
2) We thank you for your patience and understanding.  We are not patient, or understanding, as you've not explained anything.
3) Our specialists are doing everything possible for you to play comfortably.  What would this be.  None of us can login for more than 10 minutes, nothing has changed, you appear to be doing nothing at all, other than add a maintenance reward.
4) Thank you for being with you.  This will change shortly.

[808080]Greystar[-] said:

Unrealistic requests:

Refund our Money.  Rebuild our armies.  Undo anything already done.  

Realistic requests:

Kick everyone out the dominion to prevent further issues, extend the event to Sunday, give everyone an extra goto dominion token.

Reasonable demands:

Open a line of communication to your customers, who will otherwise spend their money elsewhere.  How is no-one from Plarium apologising/explaining what is happening.  Customer service 101.

+1 

Just communicate. Honesty will be rewarded by your playerbase even if you haven't found the problem yet.

Silence is killing, not only for us!