PETITION:

Please like this message so this petition is signed by the community of the concerned Plarium customer.

We, the players DEMAND a compensation for the lost access to the game due to technical difficulties Plarium servers have experienced that caused players 1) to lose their armies due to inconsistent lack of access to the game to one part of players and randomly denying access to another 2) we decline to believe that Plarium intentionally caused this technical issue that allowed some players to login and destroy smaller players who couldnt put their shield back due to lack o access to the game, however the damages plarium technical dificulties caused to the community are cognizable are require an immediate compensation.

therefore, we ask

1) That Plarium refunds all payments but doesnt forfeit any of the resources and purchases made during last 48 hours that players made in expectation in participation in the Dominion event.

please like if you agree, so this petition is signed.

Roger Montgomery said:

Greetings, Lords! Thank you for informing us!

We do our best to resolve this situation as soon as possible.

If you have any additional information or any questions, please, contact me in PM and describe your situation in details, also specify your game ID in the message.

We apologize for any inconvenience caused and thank you for your understanding and patience!

how would we get a game id when we cannot log in

why not give us some useful information

explain how you are going to compensate us for lost rss/ troops gold due to not being able to meet checkpoints

crystals as unable to attack assailants in domin for chests

Goodbye Plarium. You did this to me before a while ago, and I was hesitant to spend money again but thought I would give you another chance

Plarium Support Team

Dear Lord,

This situation is already being processed. Our specialists continue to investigate the issue occurred in the game.

Thank you for patience. We are sorry for any inconvenience caused.

We will contact you later and inform about the results.

Best regards,

Your Plarium Support Team

this reply was 11 hours ago to something i reported 24hours ago....and still no updates as to what the hell is going on!!!

I wonder slowly, in what these specialist specialists are?

Obviously they do not know about the game, because that's as good as death since Friday

Officially really  hate this game at the moment!!  I paid gold for a new profile, which took the money and activated and I started to sort out my my points earlier this afternoon.  I now go to it and not only has it not saved my changes, but it hasnt kept my activation and hasnt given me back the 2k gold that I spend on it.  Now I find that having spent money on buying the special armour (helmet, chest and shield) I cant equip it to my hero or my new hero profile so it is utterly worthless to me right now.  

OMG I am so fecking peeved right now.  I really wish I had not spent money on this game cause I;m now pretty sure I wont bother playing it further, which is a shame cause  found a great little order to join and I was enjoying playing it until all hell broke lose. I get that games have issues/bugs and I get that sometimes the servers play up but to lose stuff that you have paid money for is really shite!!  And I paid for the gold that got me the the new profile so I am NOT HARPY!!!   

Seriously, if you want to people to stay with your game you need to up the stakes on keeping your community happy and an update of the issue would really help - I dont think its much to ask for you?  

Mightily hacked off customer from the UK !!! 

Warning do not waste your money on this game it's unplayable -

3 days now without being told what exactly is the problem or when exactly it will work again.

not only a problem with missing compensation.. this is causing players to quit the game now.

Plarium you think that this is a way to treat your customers? you think is not necessary to give us anything?

either way...3 days to fix a freemium game where a lot of people have wasted real money needs to be compensated for...I hope that Plarium responds in a manner that reflects their commitment to the customers that keep them in business.

Most will carry on playing as they have a big investment already in the game and all should be rewarded whether its due to hacking or otherwise.

The game outage is not due to the players/payers and to carry on expecting loyalty from those will be reflected by Plariums response.

2019.09.19

Months later still ongoing "connection lost" especially when one is looking around a new kingdom to set down the town for the next kvk event. 

One can not relocate when plarium/vikings:war of clans crashes every 3 - 5 seconds, with no indication from you guys other then the error - connection lost. 

The users are getting disconnected from your server end, not our isp end.