Unrealistic requests:

Refund our Money.  Rebuild our armies.  Undo anything already done.  

Realistic requests:

Kick everyone out the dominion to prevent further issues, extend the event to Sunday, give everyone an extra goto dominion token.

Reasonable demands:

Open a line of communication to your customers, who will otherwise spend their money elsewhere.  How is no-one from Plarium apologising/explaining what is happening.  Customer service 101.

[808080]Greystar[-] said:

Unrealistic requests:

Refund our Money.  Rebuild our armies.  Undo anything already done.  

Realistic requests:

Kick everyone out the dominion to prevent further issues, extend the event to Sunday, give everyone an extra goto dominion token.

Reasonable demands:

Open a line of communication to your customers, who will otherwise spend their money elsewhere.  How is no-one from Plarium apologising/explaining what is happening.  Customer service 101.

+1 

Just communicate. Honesty will be rewarded by your playerbase even if you haven't found the problem yet.

Silence is killing, not only for us!

Trapper said:

From their FB page: 

Really? 
1) You know about the situation.  This post went up 12 hours after the game got unplayable and we were given a maintenance reward.
2) We thank you for your patience and understanding.  We are not patient, or understanding, as you've not explained anything.
3) Our specialists are doing everything possible for you to play comfortably.  What would this be.  None of us can login for more than 10 minutes, nothing has changed, you appear to be doing nothing at all, other than add a maintenance reward.
4) Thank you for being with you.  This will change shortly.

Plarium = Bug + bug + bug + bug !

It's impossible to play the game

Now everyone knows they are not going to reverse any charges made by anyone.

Personally this is what I think should be done for compensation: 

Since the troubles started several days ago, and progressively got worse culminating (during Dominion) in the cascading server failures and extreme lag the few times we were able to finally get in for a couple of minutes then - 

1) shield everyone for 1 week,

2) give everyone 2M gold, 1k 24hr boosts, 1k hero's crystals, 500 each of the errand refreshers, and 500 of each level of stamina and faith boosts 

3) match all purchases made by anyone during today's problems and the previous 48 hrs. 

4) Reset everyone's bank buy levels to the lowest tier/minimum. 

In my eyes, that would be a fair compensation for the frustration, the loss of play time, the loss of rewards during dominion, and (for the most part) should help cover the costs of anyone that lost troops/got zeroed out during this period.

Still down, I tried 4 times to log in and it failed to load all 4 times. I can't even get to the point to apply another shield and I'm not about to keep trying mindlessly when the game is clearly broken right now.

Greetings, Lords! Thank you for informing us!

We do our best to resolve this situation as soon as possible.

If you have any additional information or any questions, please, contact me in PM and describe your situation in details, also specify your game ID in the message.

We apologize for any inconvenience caused and thank you for your understanding and patience!

This Game is Dead.

Yesterday was Black-Friday for Plarium , i think the Cost for the servers was to Hight.

Greetings, Lords! Thank you for informing us!

We do our best to resolve this situation as soon as possible.

If you have any additional information or any questions, please, contact me in PM and describe your situation in details, also specify your game ID in the message.

We apologize for any inconvenience caused and thank you for your understanding and patience!