dito - same here... ::((

the forum is also great!? The latest message comes last - tststssssss

This happening to me too, Keep getting this error.

"BalanceErrorHandler: Problem with Internet connection. Message = Abnormal disconnection. Red Restart Button underneath. 

Umbra said:

Same here again, 77 % then disconnect. 

I had same issues earlier. Changed my proxy to U.S., all was well. Switching back later seems to be ok.

The problem isn't solved at all! - Have it again now. -

And the problem happend not since hours. Maybe since 10 days. -

Play and pay - and if it isn't working, try this, try that or use proxy... What else more?

Can you/Plarium give me a link where the proper workaround is explained for non network specialists? (...)

Plarium, why you let us alone with this crap???

No helps, no support,no bug fixes for weeks??????????????????

I hope, Plarium fix this soon! And also the black objects on the map. -

Running into 77% problem. Changed proxy to U.S. and all is well.

i.e. This quick test take out all other factors, e.g. Plarium problem, so has some value in seeing what's what.

Wasn't an issue earlier, now it is. But, new day's event started couple hours ago, so likely things are now overwhelmed or over-saturated.

My guess is Plarium has not contracted with your nearest CDN point of presence that has sufficient resources, or purchased a tier with sufficient resources. So, nothing for 'them' to do, or 'us' - it is what it is.

Change your proxy (VPN, on phone?), get on with your day. Don't, don't. Your call.

Umbra said:

> I don't agree WWO, as far as I understud your posting. -

Everything you then say then agrees with what I said.

> I help myself, with the same solution (proxy server). It works now to put shield on, if the issue appears.

Perfect! At least you can get the shield on in the mean time, and you have demonstrated for yourself that this is the one and only problem you are experiencing at that time. i.e. It's not a Plarium bug or connectivity issue, it's not a cache clearing or app installation issue, and it's not an internet connectivity issue - so chasing them or rebooting your machine or reinstalling the app will not help you, and you don't need to waste your time trying them. Makes the haystack much, much smaller to sleuth out where the needle is.

> This after big loss (> 10 b Gold, many troops and more), because I coun't log in to put on city shield, due to this error! - This was quite frustrating and how Plarium handle this, is not acceptable in my opinion.

I don't disagree. But, it is a free game, and you are able to vote with your feet. I don't disagree that that is not the answer we would all like to see, but it is what it is. (1)

> As I wrote, before (I used proxy,

Apologies, seems I missed that.

> As I wrote, before (I used proxy, and this hint was from a user and not from Plarium) I tried all, checked every page I found and did the usual things (they tell you if they have no idea for help). Nothing helped.

Agreed. See (1). If using a proxy solves your issue, the problem does not lie with Plarium, and there is nothing they can do about it and there is nothing for them to fix - the problem lies outside of their control. (*IF* CDNs -don't- charge by bandwidth tiers, and if they do Plarium has purchased a sufficiently high tier.)

> - That I have to use a proxy server for running the game reliable, is new for me.

Yep. I've never encountered a real need for one either. Until now. Like you.

> The proxy solution depends on the server you use. It may slow down your connection a lot. (...)

Agreed. But I have noticed no significant slowdown - KaW isn't particularly net intensive vis a vis the highly graphical first person shooter games. If you are finding significant slowdown, try to find a different proxy server. Different browsers have different apps that can connect to proxy servers for you - perhaps one of them lists a free service that works better for you? Else, consider purchasing a VPN subscription - some will offer corresponding proxy servers you can use. e.g. This browser profile to that server (e.g. U.S.), that browser profile to that server (e.g. U.K.), both from same VPN provider. [e.g. I understand there is some extension called 'Foxy Proxy' for Firefox based browsers. I can't speak to it - I don't use Firefox much any more. Just watch for browser proxy settings that actually change your computer's proxy settings, not just that browser - if that doesn't suit you.]

I thought the problem was fixed because I was able to get on for a whole evening. The next day, it's back to the 77% error. I'm worried that my shield is going to run out and some people who are unaffected will take the opportunity to sack my city.

SteveStoneStud said:

I thought the problem was fixed because I was able to get on for a whole evening. The next day, it's back to the 77% error. I'm worried that my shield is going to run out and some people who are unaffected will take the opportunity to sack my city.

i see we are not the only ones that have incurred the wrath of this last update --please freeze our war presently and fix this problem -77% loaded then resart --over and over again -not our problem -please undo last patch update -was running fine -disgrunteled   and gonna lose everything -PLEASE FIX THIS NOW--THANK_YOU

 le jeu es planter depuis 18h50 pour moi !!!!!!!!!!!!!!!!!!!!!!!!! impossible de ce connecter 

Greetings!

We are currently working on the issue. Please try to access the game via plarium.com site. You may need to clear your browser's cache to do so.

Okay I fixed my 77% bug. I don't know if it is fixed for good, but as soon as I did this my accounts logged in. I was using a second router, in addition to the main source of internet that came into my house -- to extend range and slots for multiple devices. I reset both routers, that didn't work. But I ran a direct line to my main source router and walla, was able to login.

So, if your having the 77% login bug, review your home internet system and look for any place where multiple ips addresses might conflict. I'm not a tech person, so maybe it was just coincidence, but just passing on what worked for me. Good Luck!

Same problem in firefox