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Not receiving points for tournament

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8 трав. 2019, 13:0708.05.19
231293

Not receiving points for tournament

Samsung Galaxy S10

Android 9.0

I have won several arena battles, completed several different campaign locations, and done a couple of dungeons. After each one of them, a screen comes up saying I have won "X" tournament points. I go back and check my tournament standings, and I am still sitting a 0 points. Some people in my bracket have points, but I am still at 0. I have logged out, waited an hour, and the points are still not updated.




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8 трав. 2019, 13:2708.05.19
231293

I am having the same issue, and also using an Samsung Galaxy s9+. I note I have received rewards for points on the right, but my name (isilothar) shows 0 points on the left.


8 трав. 2019, 13:3008.05.19
08.03.19
1

Samen issue here. Points stopped hat 1522


8 трав. 2019, 13:4708.05.19
1
Same issue. Capped at 557 and should be well over 1,000
8 трав. 2019, 14:0508.05.19
07.05.19
1

Same issue got stuck at 424 points and used 350 energy with no score...it sucks.

reported this issue a while back but got response.

And cant find my name in the global leader-board too
8 трав. 2019, 14:1708.05.19
8 трав. 2019, 14:22(відредаговано)
231293
Same thing. Stuck at 969 :( spent arena points and passed a part of campaign. /-:
8 трав. 2019, 14:3608.05.19
24.03.19
1
Same, points stopped at 120 after winning 15 arena games, about 10 dungeons, and some campaihn levels. GG
8 трав. 2019, 17:2308.05.19
2
Same issue - stuck at zero points despite earning them. Doesn't bode well for such a short duration tournament. 
8 трав. 2019, 17:3508.05.19
231293

Have never been able to get points added to total.

When playing game it says I earned points but nothing gets added 
8 трав. 2019, 23:2908.05.19
231293

Same issue for me too. I estimate I'm at least 1,000 points lower than I should be, could be a lot more.


Pretty hard to justify spending cash/gems on a tournament when you have no idea if the points are going to count!


As mentioned above though, seeing as 1st wins on Dungeon and Campaign stages are so crucial, having some way to track whether they've been done for a tournament already would also be super helpful.
8 трав. 2019, 23:5508.05.19
28.11.16
2

 had intermittent connection errors for several hours, in the middle of the battles that I fought, an error appeared at the end and I could not collect the rewards.

In battles that ended successfully I could see the score earned for the tournament, but my global ranking was frozen more than 10 hours ago.

you must give us one more day to participate in the tournament after you fix this problem or give us directly the prizes that because of you we can not charge. We spend our resources to win the prizes but the game does not work

9 трав. 2019, 00:0309.05.19
231293

Got back on about 12 hours later played a number of campaigns and dungeon battles got kicked off again still stuck at 233. 

All 3 events are really messed up at this point.
9 трав. 2019, 01:0309.05.19
08.05.19
1
I've been having the same issue on Samsung S7 where I'm only apparently in the 600 points and yet on the right hand side it clearly shows I've already achieved over 2000 but others are updating on the leaderboards and mine aren't 
9 трав. 2019, 01:3409.05.19
1
Yeah it would be nice to see my actual points move after seeing everyone in my group go up but me.
9 трав. 2019, 02:1909.05.19
231293

Same issue here. Others scores are updating but not mine. Stuck at ~1800 even though I got the 2k reward. Hoping it's just a bug in showing the points and not actually losing them. 

9 трав. 2019, 06:2509.05.19
231293
Same issue, I’m using an IPhone 7, played arena, new campaign stages, dungeons, and my tournament screen only registered 198, then ignored most of my advances in all the different fields.
9 трав. 2019, 22:5109.05.19
16.03.19
1
Same here. I received the 6k points reward and the counter was showing 0 and now it started counting and for today I only reached 6k again. So it seems that I won't be able to reach 10k even when I already had 6k. What a waste of time, energies, coins and gems.
26 черв. 2020, 09:5426.06.20
26 черв. 2020, 11:25(відредаговано)
10.09.16
2

Game is not giving me points for Ice Golem Tournament.  I was in 3rd place with an hour and a half to go.  At 1300 points fought 5+ times trying to keep ahead of player JoJo the Grey with 1253.  Checked back I still have 1300 and JoJo the Grey overtook me to 1334, dropping to 4th place. Wasted effort and energy, also wasting time writing this bug report.  Lost (at least) reward of 2 Sacred Shards  and potential to hit 1525 for 13 XP potions.   

I did not check to see if I was also cheated out of Dungeon Diver event points. 


9 трав. 2019, 07:4809.05.19
29.04.19
1

Same here. My  Points froze  at  1.733 but I already  receivd the reward for 2.000 points and did  several Arena battles after that to test.

9 трав. 2019, 06:5209.05.19
231293
Absolutely crap same thing happened to me I was first by miles and intended to stay that way now I'm 4th as it's only affecting me in my tables. Does anyone from raid even read this? 
9 трав. 2019, 04:5309.05.19
22.03.19
1
Same here. Using iPhone 6S. Played many campaigns and Arena battles and have 0 points. I'm not even showing up on the Achievement side. After each battle, it says I earned points, but absolutely nothing on the tournament screen.