Glad to hear it

My side still no Genbo Raid Player ID is um110284721 | 106045379

Still havent got it. nothing in inbox and the code says Invalid Code when I try to enter it again. 

um41585277 | 40755380

7 days and Genbo still not recieved

Situation resolved 19/02

Hi, i still haven't received Genbo. I tried all the steps above and still nothing. Code says claimed. Just wait a little longer? 

Just giver everyone a Gambo. Prime should not be sticking their nose into a cross platform game.

This is similar to how android users should not see a price increase because Apple OS forces a price increase on their end.

So, finally the response from the ticket came through, and even though I hate posting on forums and being negative in general, I'm compelled to say that it might be one of the worst experiences that I had with a customer service ever.

When the promo code failed the second day, I got the promo code from my girlfriend's amazon account, since she wasn't going to use it, and tried with that one. I thought "It's saying invalid code. Maybe since I tried claiming it as soon as it was released, the code is bugged or something, let me try another one.

Well, apparently just for trying to do that, "They can't verify that the code is mine" and I won't get anything. Which is kinda odd to me. You can ask for my credentials, you can ask for a ton of different stuff to make sure that the code is mine. But just straight up saying "Sorry, you are screwed" is not a good customer service in my honest opinion. Screwing your customers, people that are paying you money, for trying to solve a problem that your own company created, is beyond ridiculous.

And again, let me reiterate. At this point, I don't even care about the champion itself. What I do care is seeing how the company treats it's customers. 

I'm sorry if this post is a bit too inflamatory, but I'm honestly shocked at the response I got from customer service. I had to read it twice to make sure that it wasn't a joke.

I STIL HAVE NOT RECIEVED MY GENBO ON MY PWNTANG ACCOUNT THIS IS NOT ACCEPTABLE

DONE ABOUT THIS MESS UP ????

I have still not recieved my GENBO , I have been waiting for this prime promotion carrector for two weeek now you said ou would sort it by last weekend, this is not acceptable . maybe if you dropped some of your money spinning adds you might have time to put things right for  your customers who shovel money in to this game.

I was told that I would have Genbo by the 12th.  It is now the 13th and still nothing.  🙊  [4619008] 

No Genbo here. I've been trying since Feb. 2nd. Gone back and forth in emails with Raid several times. Sent all the info I could think of. What a rip. Obvioiusly they can't fix their own problems, so we get left in the dust.

1. I am in the same boat I really dont thnink we will get Genbo and the upsetting thing is I am seeig Genbo galore and thethe peope who have him are decimation and ruing my account in arean  and tag team areana I wake up every day one Teir down 

Been 12 days now of waiting for Genbo and still nothing. Have had a lengthy conversation in a ticket and it's just the same responses over and over again. I've provided more than enough proof of my issue and nobody can even tell me what the issue is. I got Amazon Prime specifically to get Genbo and now I'll likely never get him. Just overall ruins the feel of the game. Really disappointed in Plarium for this one.

I wrote you about this 2 drops ago in which nothing was remedied.  Now again it happened . I followed what you said and still nothing. Please help. WickedlyDelisious 

Will there be ANY news at all for those of us STILL waiting on Genbo?  Again, I was told that I would recieve him in my inbox on the 12th and it's now the 15th and still nothing and no word on any kind of resolution.  

Have the Same problem here .... 

Still waiting for GENBO. DM to mod s requested, no response whatsoever. Pretty poor show

ive done it all and still no genbo

Still unable to accuire genbo iwith prime code anyone else have this problem?

Promo code given was [SNIP] I'm seeing other comments with this info given hope it