OMG!, woke up this morning and quess what I finally found in my treasure box this morning? Yes a Genbo! 

Thank you dthorne04 for all your help.

Got mine this morning as well, thank you

I am happy to see you all are beginning to recieve your Genbo!

I am messaging all 100+ of you that have sent me DMs about it to make sure you have recieved. A few of you have incoming messages blocked by default though, so let me know if I can help you here! :)

Well done harleQuinn and dthorne for helping sort things out. :)

Got my Genbo this morning too, thank you all

A few people we are still working on, but the majority should be fixed.

(PS... if you are someone who still needs help, DM me again, and thank you.)

Thanks for helping to resolve this issue guys. I received my Genbo today after updating the game.

Good to hear 

I see a lot of people are still having the same problem as me NO GENBO well here we go again NO GENBO FROM AMAZON fulfilled all the requirments and no rewards I couldnt find this forum and the 1 I did was closed. So very frustrating. I will give it till monday and try again then be back

Dennis. Make sure to send HarleQuinn a DM with your plarium player id. 

um99246780 | 95977382 Still no Genbo in inbox. iPad Pro, oneballbandit nickname.

Drop came through today, many thanks!

Все еще не работает.

um98331610 | 95103505

Hello @harleQuinn, my code is still giving invalid, can you help me please?

um40889078 | 40087549

Just want to post and thank you for your help in resolving the issue. Genbo showed up in the inbox earlier today after the update.

Thank you again!

Still waiting for this to be resolved. Now day six. Have I been forgotten?

Still no Genbo.  Support ticket said I would get it soon 5 days ago.  Please help!

Player ID um11373088 | 11205207 

i still have Not got my GENBO on my account i thought ou were goin to settle this matter ???

still no genbo on m account should have been corrected by now ????

Nope, you haven't. And since you opened a Support ticket as per our DM discussion, you'll need to wait for them to reach you in queue.

Thank you for being patient as they work through the last of these.