Derek Berg, Please contact support, using this link:

https://plariumsupport.zendesk.com/hc/en-us/requests/new?ticket_form_id=171769

pleasant sailing

Trying to transfer my Accounts to the APP   They go over great.  Problem is when I log off my Laptop, and then log back in, there is only one account in the APP.   I have cleared my History.  I am not the only one with this loading Problem.  IF we try to reinstall, we get the message that it is already installed into our computors.  

Also How do we change names.  Some of us can not do that eather. 

Any help would be appreciated 

Lessa, I've asked about this things and I got these replies for you.

For the list of accounts, they said you should uninstall the app and install the latest version. If it's still misbehaving for you, please include some screenshots to help them understand what is bothering you.

As for your other question, here is how you can change your name.

First click "Edit Profile":

i

Then edit the name and click "Save":

i

I hope this resolves your issues.

tired of trying i will give it another go if it doesn;st work then i am out of here

it loads complete, but after that its all black,  
I already uninstalled it and reinstalled it several times and the screen keeps turning black 

Please, report the problem here.

it wont load there apps for google chrome

hola no puedo ejecutar el archivo de plarium creo que por tener el sistema operativo XP hay solucion?

Juan, the supported Windows systems are 7 or later. There are no official solutions for XP. Maybe you can try Puffin browser, but that won't give you rewards.

By the way, Windows XP support ended in 2014. It is a security risk to run an operatin system that has been without support or updates for that long. It would be advisable to upgrade if possible.

good afternoon, i have previously downloaded to the new migration of plarium games. funny thing i do not have an app for plarium on my pc. when i download the pirate game im still in the old version format. when trying to save my progress to palrium its is asking me to update to the new plarium site all over again. here are my current locations for each pirate game. 1) golden coast X;1236 y: -1435 2) pirate bay x: -1435 y: -2629 (scott hadley) 1) golden coast x: 1060 y: 10  2) pirate bay x: -2855 y: -275 ( danyel fuller) so i have played both accounts (scott & danyels) on the new plarium format but soon i will lose out on the rewards you are offering for switching to the new plarium format those i could use desperately. not to mention when i downloaded to the new plarium i lost my accounts passwords. those i cannot retrieve as i cannot access my e mail address. i cannot change them either i have to use the current ones only to get into facebook period. help me understand how i can successfully download to the new plarium but cannot access it without reloading it. i really need someones help in this matter a.s.a.p. i have been playing pirates for over 5 plus years . i will say i do need new pc,s but i dont have that kind of cash , my emaill address is compromised the last known e mail i recieved was in august. a friend request to scott hadley is my best option please make it happen.

cannot change server, don't have that drop where you can server.... i am stucked to pirate bay server

is it too much to ask if i want to go to other server

whats going on i lost all m log in and m in different place and level 1??? m level 93 in golden coast but i cant reach the golden coast! how i do that??

same here 9pp ... i cant change server ... WHYYYYY?

If I open browser version and go to my profile I can see all servers, but even from there it will always take just to pirate bay...

So now just have to wait if someone to fix what he have messed

9pp we are all swimming wioth the same shark. Hang in there they will either fix it or lose a ton of business ... :)

Seems to be fixed now. Please, try again and report if it's failing for you.

They have confirmed tha it's fixed and should be ok now. Please, let us now if it persists for you.

Don't forget to switch to the right map, if the first one ("The Pirate Bay") is not your usual one.

Why does the game not load, every time I log out then log back on it does not load and run, I have successfully migrated but this is now becoming intolerable

Buonasera, chi mi può suggerire cosa fare: dal gioco pirates mi porta sulla piattaforma di plarium, eseguo i passaggi fino al terzo quando mi scarica il programma plarium lo apro ,spunto esegui, dopodichè più nulla mi rimane la schermata della pagina- 

Graham and Giuseppe, it seems that the app is glitching for you, as it is for quite a few other people. I am afraid I cannot help you with this, as the usual remedy is to "completely uninstall and install a freshly downloaded app". That won't help you, because you have just installed the fresh app.

Please, file a bug report here. The Support should be able to do more than I can.

You should be able to keep playing in the browser for now, while it is being resolved, but likely not for much longer, so it's crucial to contact the Support.