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Unable to login in iPhone or Android

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NancyAdmin
Sep 9, 2019, 08:5509/09/19
07/09/19
1870

treed said:


This  is beyond awful, if Plarium is trying to lose players keep folks from being able to sign on! 

Hello Treed. 


Could you please specify if this issue is still topical for you? 
Sep 11, 2019, 09:3809/11/19
Sep 11, 2019, 09:41(edited)
11/16/17
1
Since new update, unable to log in, went to apps, cleared cache, still the same.  Screen says unable to load data,  says required data cannot be loaded, try again later.
Sep 11, 2019, 11:1009/11/19
06/30/15
97

Plarium Play will not even load since the maintenance!
NancyAdmin
Sep 12, 2019, 09:1509/12/19
07/09/19
1870

Carangajeira said:



Plarium Play will not even load since the maintenance!

Please find the Plarium Play application shortcut on your Desktop area >> right-click it >> click on the "Open file location" option >> delete the "Cache" folder in the opened location.

This should help.

Feb 16, 2020, 09:0802/16/20
10/19/15
1
Hi...impossible do login...why?...server says no connection internet...but i have connection
NancyAdmin
Feb 17, 2020, 13:3502/17/20
07/09/19
1870

☆GIOVE☆ ISOD said:


Hi...impossible do login...why?...server says no connection internet...but i have connection

Please find the "Plarium Play" application shortcut on your Desktop area >> right-click it >> click on the "Open file location" option >> delete the "Cache" folder in the opened location. If it doesn't help, please send us a screenshot of the error received and information that you have an Internet connection. 


Jun 15, 2020, 09:0006/15/20
232648

Can't login in the game. Tried possible all things but can't login.

NancyAdmin
Jun 25, 2020, 09:5406/25/20
07/09/19
1870

Xzeon said:


Can't login in the game. Tried possible all things but can't login.

Xzeon, I'm sorry for the delayed reply. Is this issue still topical for you? If yes, please send us a screenshot of an error received so that I can check it. Thanks. 

Dec 6, 2022, 12:1712/06/22
01/25/15
1

Cant start game from laptop, just have black screen. have tryed to reinstall, still dont work

Sep 17, 2024, 18:4009/17/24
09/17/24
1

Cant log in and can't add screenshot as it says my file is too big.  I'm on an iPad pro

MicAdmin
Sep 23, 2024, 13:3609/23/24
02/22/19
1637
Sandra Schoenborn

Cant log in and can't add screenshot as it says my file is too big.  I'm on an iPad pro

Why you can't add screenshots ?

Oct 25, 2024, 12:4110/25/24
04/18/20
5

Again... game is not playable.........!!!!!!!!!!!!!!!!!!!! Always a sandclock

AnnabelleModerator
Oct 27, 2024, 03:1210/27/24
11/25/16
296

It's working fine at the moment. If you continue to have issues please contact the support team. 

Jul 18, 2025, 12:4607/18/25
06/14/22
1

Cant login. Authentication error ....

AnnabelleModerator
Jul 20, 2025, 01:3307/20/25
11/25/16
296
Duyvekater

Cant login. Authentication error ....

The issue should be resolved now.