I've seen several complaints about the bar loading to 80% then freezing. I'm still having the same problem. Is there a reason this is not being addressed? I can still log on from a different computer during the day but cannot play any other time of the day. Please tell us what we can do.

Connie said:

1. Main page has problems depending on the browser that you use. IE or Firefox. On some games the scroll function does not work any more in Firefox and cannot be fixed by changing to IE and shrinking and then changing back to Firefox. On others, this process works to correct the scrolling.

2. the new login slaps you in the face unlike the old login which was more in tune with the nature, look and feel of the game.

3. some new features have been implemented incompletely. e.g. the ability to cancel raids is now accomplished only by spending sapphires where previously you could cancel raids within the first minute WITHOUT cost. - Money Grab or BUG??

4. Your screens still have problems with IE requiring a reload of the game, the browser and on at least two occasions it completely froze an I7 with 32 gig DDR3 RAM, 16 gig video and 2 T free space on HD.

Dear Lady connie,

There are some responses on this in: 300 disappeared sapphires, thread, including my own. I again, hope that this bit at least is resolved for you soon. 

Wyz.

Dear Lord`s & Lady`s, 

For those of you experiencing the loading to 80% problem, I have had this myself. Whilst I do not know what causes it, nor how to `fix` it, I can only pass on my experience of the issue.

I`m wondering how long you all have waited for game to load when this happens.?

I am often doing other things whilst loading or indeed, when game has loaded.! As such, I have left the screen on for long periods, when this has happened. 

Most times, it goes up to 100% & loads after a few seconds now but it used to take a few minutes before. It has though stuck on the 80% for many hours before when I have fallen asleep & found it still stuck there.!!

I have spoken elsewhere about this some time ago, as it has happened before the update. My net connection is often not great & I did put it down to this before. I don`t know if this could be part of the problem for some of you.

Hopefully, this will either not happen to me any more now,  or only very rarely. (nor any of you, of course).

It still does stick at 80% but as I said, it usually kicks on within a few secs now & loads the game normally.

Obviously this info does not `fix` anything but hopefully a bit more patience given it than usual, may get you back into the game. I hope it does. :)

(I use Google Chrome browser. I started this game over 3 years ago on Facebook`s Dark Plains server. I cannot get into that account & for some time, (months.!!), with a similar problem. All the FB screen loads & the game screen loads, but it is all black & there is no interaction at all & no 80% or other loading indicator.! Just a black screen.)

Wyz.

 

Lord`s & Lady`s,  

I think it`s a matter of problems needing resolving immediately, such as the 80% load issue, and loss of sapphires issue referred to above for these, use this link: http://support.plarium.com/enstormfall/Tickets/Submit/Step1/48 for all technical, non new forum update related issues, please. :):  

What Lord Oberon has said this thread is for:

`We’ve released a slew of important updates and features aimed at making our website even better than before.

We’ve redesigned the main page to make everything feel cleaner, clearer, and more efficient. Now, we’d like to hear from you! Feel free to offer suggestions about our website’s functionality, and any updates we should consider. Your ideas may be implemented in future updates! As always, we welcome and appreciate your feedback. Thank you for your loyalty in gaming with Plarium!


`

Accepted, `suggestions about website`s functionality` and ` any updates we should consider` may be broad subjects so please keep them coming. :)

A short term work around for the issue of logging out to use the forum or Friend Requests that some may find useful, (has been posted by someone earlier), is to:

Load game as normal.

When game has loaded,

right click over, either, community & then forum, (5 across, from top left of screen),

or the orange number next to your name, (near top right corner of screen), and select open in new tab.

You will then be able to access the relevant areas by switching tabs and not have to log out to access them.

This should be a workable short fix or work round, but it may cause slowing down of some people`s game`s or even cause game to crash more often that it may do already. It`s a trade off.

Obviosly, effects and playability will vary for each individual user.

This is offered only as a work around to help gameplay a little until such time as a proper solution or fix, such as a rollback is offered or done.

Why do I have to leave the game in order to access Support or the Forum? If I click on the drop down Community and click Forum or support it asks me if I really want to leave the game. Why?

Hi Hi,

Lords and Ladies, please keep in mind that this topic is for your feedback regarding our website plarium.com

If you are experiencing technical issues with Stormfall, please take them with Plarium Helpdesk directly for a quick assistance and resolution.

Thank you!

Using the forum now I have graphical issues most of the time. I wonder if anyone else has them.?

Here is an example: http://prntscr.com/911s3t 

On most pages I can get rid of the visual glitches by scrolling up and down to the top & bottom of page. On this page, I cannot get rid of it, so therefore cannot see or access the content there.

Wyz, try clearing your's browser cache, this might help with these graphics issues: 

1. I am very new to this and I would like to sound off about a couple things first the top and bottom of the castle screen sucks.. there really needs to be more info in the ? page some of the icons and things are simply not explained well ...

2. Adding friends isn't as rewarding as it claims it will be after getting 3 friends I was so disappointed with the reward, I don't believe I will be adding more..friends and at least one of them spent real money here.

3.The system of gems really needs to be looked at .. seems there are so few Sapphires in game . and such a push to sell them! Almost everything that would entice a new player is a ridiculous cost which can only be bought with GEMS! ... Granted your in it to make a profit,I can see that, but there should be more opportunities to earn them so people can  buy stuff or at the very least a gold equivalent. Especially when everything worth having is Gem driven..

4. Could you stop with the 99.00 awesome deal thing screaming in my face every time I log in !!!.. Your ploy to get me to spend a little money worked but holy crap does it need to be in my face every damn time i log in???? Less deals for 99.00 and more middle range deals would increase your sales.. Seriously I know people spend money on this but your gonna catch more 20.00 deals than you are a ridiculous sum of money deal  like 99.00 and above....does anybody really blow 700.00 on this?  I think your loosing out. 

5 Last but not least I happily purchased a Gem deal with more than a few creatures and in one battle ( a low level fight) all of my newly purchased not so uber monsters were dead... Are you really that desperate to get my money that you have to kill off the stuff i bought the first day? No offense but I feel cheated. I like the game, but some aspects are a little disappointing. Oh and while we are on it a couple of my purchased boosts where screwed by lag .. that is a system issue but when I am paying for it ,... it should work better ..

Thank your for the detailed feedback JDIXIELEA. Although it should have been posted somewhere in the Game Discussions. As I mentioned, this thread is about the site Plarium.com

 there really needs to be more info in the ? 

What info would you like to see there? We can add more info there, but we'd like to know more about what we should post there, as we don't want to put a lot of text there, that no one will read.

Adding friends isn't as rewarding as it claims it will be

The idea is that the friends that you add become your allies and you could form a League together. This is supposed to be the ultimate reward. The items are just a little incentive. 

The system of gems really needs to be looked at .. seems there are so few Sapphires in game

Sapphires are luxury items and therefore they are scarce. At the same time a persistent lord or lady is able to collect enough sapphires to purchase some goods and items that can make life easier.

Could you stop with the 99.00 awesome deal thing screaming in my face every time I log in

We are working to decrease the number of pop ups, so hopefully, you won't see a lot of them soon. 

all of my newly purchased not so uber monsters were dead

Units are supposed to fight and die in battle. This is their ultimate purpose. However, their longevity depends solely on their master's will. Avoid sending the units that you treasure the most to battles the outcome of which you do not know for sure.

Lord Oberon said:

What info would you like to see there? We can add more info there, but we'd like to know more about what we should post there, as we don't want to put a lot of text there, that no one will read.

Thank you for the reply I do see your points and to clarify I cannot find at a quick glance, what the various bars mean on my profile stats, perhaps I am missing something?

It seems many are upset because they have to scroll up and down...

1. When game is played in fullscreen: everything is visible(+), you can zoom in and out(+) but you can't do other things in the browser(-).

2. When game is removed from fullscreen: things are not visible up and down(-), you cannot zoom(-) but you can do other things in the browser(+)

I play fullscreen most of the time so scrolling - not an issue with me...

Now, people are complaining about scrolling problem...

Why not change the (-)s in point 2 into (+)s = problem solved!

I'll tell you...

Let the "game area"(castle etc) of the screen a little shrinked;

With the top, bottom, left, right tabs of the game remaining intact and always visible on screen;

AND add a zoom option to zoom into the "game area" to view buildings closer...

People using less resolution display settings might see their city even smaller but game tabs will always be visible to them. Zooming out might even improve overall game performance...

It could be tried... :)

Dear Lord VIKTOR,

The screen size & scrolling problem is noted and I think it`s being looked at. As & when anything may change is uncertain.

If one is focussed on just the game, then as you point out, full screen works fine.

If one wants the freedom of using other apps, programs or whatever at the same time, then one has to work with the scrolling unless or until anything changes.

Full screen has always allowed the switching between the 2 options, now, it`s the matter of the having to scroll a lot to keep up with important info at the same time. 

Who knows what may be tried. :)

Wyz.