Good day, Jarls! 

Thank you very much for providing us with this information with screenshots and detailed illustrations of situations.  

We will contact you if we need any additional information. Thank you for your understanding and patience.

Have a good day! 

Sound on android.

I read somewhere else too, I think, something similar.

 Can't apply hero's skill points on different hero set after last level up. On Android. 

Thanks guys!

Hello, Jarls!  

Could you, please, describe your issue in detail?

We want to help you but we need more information about your situation.

Waiting for your answers in private message and thanks in advance!

Hi,

this all looks that the webGL Error or other error with the memory it is.

I want know if Plarium test this with browser?

Just make an account for PC. Move in the kingdom with the mouse from on site to the other. After a time the error came.

Firefox and Chrome comes error.

Sometimes faster sometimes slower.

Now I have more and more problems to start the game. It crash on PC and on Laptop much more. I must start 2-3 times before the game is load complete.

Before the update with the Jontuheim event the game works much better!

So it is easy for you take some pc or laptop, make accounts and play! Than you can see the errors!

Make a test server with the game before the Jontuheim update and than you can see if it is the update.

So easy!

Hi,

yesterday I see a new bug.

When I want collect resources. Hero is at this moment not in my town.

I am in the window where i chose the troops. When than troops came back from collecting without the hero, the hero will shown as he where came back. But he is not in town. The hitch is by the hero and i can not turn off it.

When I click on send it comes that the hero is not in town.

I must go out and click new to collect.

The bug window. Hero is not in town!

The right window

Hello KHUNTERJ!  We want to help, but to avoid misunderstanding if it's possible please attach video illustrating the issue. Thank you in advance and waiting for your answer.

Hello,

sorry i can not make a video.

Short. The hero is not in my town and not come back.

When I want chose troops who should collect resources from a tile it looks like picture 2. What is normal no hero there.And I can send.

But when in the same time other troops come back from collect resources the hitch in the field hero is there picture 1. And I can not click them off. And when I send the troops the message came the hero is not there and I can not send.

I must close the window for chose troops and send. And I must cklick on the tile new for chose and send troops.

Dear KHUNTERJ, thank you very much for providing us with this information. 

Dear KHUNTERJ,

This request has been forwarded to our technicians. We will contact you if we need any additional information. Thank you for your understanding and patience. Have a good day!

so far on this game i have found one bug and that was of my shields. i had a shield that was activated on august 6th and put 3 7 day shields activated the shield was sapose to stay up until the 27th but instead was down on the 22nd and i lost everything and now the game wants me to pay 6.124m to heal my troops.. i already talked to them on facebook. if you want to make the real reports you will have to contact their facebook page and they will deliver it up to the higher ups. if you dont have a facebook i'll send you their link for messanger.   

http://plrm.me/VikFBStores.com

go to this and file a report to them then they will supply you with a couple questions and screen shots to show whats going on and then it will be inforced the game gets alot of complaints on here so best things to do is use the FB page

Hello MIROKU!

We are always happy to help if you experiencing any issue, you can contact us with a personal message here on the forum. 

However, if it more convenient to you can use the technical support contact form. You can also send your requests in private message to our official community on Facebook:

https://www.facebook.com/VikingsWarOfClans

But please note there is no need to send us multiple requests. Please stick to one communicative support channel. Due to the great number of repeat requests we receive, we simply can't give every player the attention they deserve, and our response time is slowed as a result. We appreciate your understanding. 

Hi,

Erna when the problem with the sending troops for collect or attack would be fixed?

khunterj said:

Hi,

Erna when the problem with the sending troops for collect or attack would be fixed?

I have the problem with the hero until now.

Hi, KHUNTERJ 

Could you, please, send us actual screenshots illustrating that situation?

Waiting for your answer and thank you in advance!

Hi,

the same like i post 23.08.2018.

8.36 and 12.43

The hero is not in town and not come back!

I am in the window where you choose the troops for attack or collecting. Hero Box is empty.

When in this moment troops came back it will show me that the hero is came back and is in town. Hero box is marked.

When now I want to send the troops the message came that my hero is on the way and i can not send.

I must close the window and open it new and must hope that no troops came back during this time.

It only work when the hero came realy back.

I hope you understand it :)

If I not write it is in firefox and chrome.

khunterj said:

Hi,

the same like i post 23.08.2018.

8.36 and 12.43

The hero is not in town and not come back!

I am in the window where you choose the troops for attack or collecting. Hero Box is empty.

When in this moment troops came back it will show me that the hero is came back and is in town. Hero box is marked.

When now I want to send the troops the message came that my hero is on the way and i can not send.

I must close the window and open it new and must hope that no troops came back during this time.

It only work when the hero came realy back.

I hope you understand it :)

If I not write it is in firefox and chrome.

Hello, KHUNTERJ

That's rather clear and thank you for the providing information! But, also we need actual screenshots or video, or another material about your issue to be able to conduct a thorough investigation.

Hi,

here the new pictures. I can not make a video.

destination where i want send troops

than select troops. You see no Hero is in town.

now troops came back during i am in this window. Without hero the troops came back. You see it too that the hero is gray. I can not make the sign from the hero off.

This came when I want send troops. This action could not make. The hero is on the way.