problem not solved

a week of freezing screen

One week without being able to play....

my girlfriend has the same problem, but she has been banned from this forum for sharing her experience.

She has never used money for purchases in game and has now different interface than me - I buy sometimes.

My girlfriend is unable to play and no one cares. You just give fake advises and you know very well that they are no use. 

Similar thing happened to her during Christmas, when she was obviously banned for over a week and you gave her bad info. She spent long time (we conatcted Browsec, Google, Norton, internet provider) duting premium holidays just to find out that your info is total nonsense.

The point is that you on purpose change interface to some players and inspite of that you know that they are unable to play, you refuse to help them.

Jiricek, I can appreciate your love for bright colours, but the way your text formatting works break Forum Rule 3.6 - Type only in CAPITAL LETTERS (using Caps Lock) or use an irritating alternating CaPiTaLiZaTiOn of words. (as all your letters appear to be capital). 

On the point itself, we have provided all possible advice that your girlfriend can try. Otherwise, she will need to wait a bit longer as our Devs are already working on a fix.

Some little improvment this morning : i can load the game, but many of the functions do not work

This is the map of the cities : https://gyazo.com/b63c19f4b077003874b0aa4ba4c8d5a2

I have the same problem loading up to 94% and does not want anymore. With a 64bit OS I have a 8GB RAM. Please help.

http://prntscr.com/j8jae6

For those who have a 64-bit OS and are unable to play, make sure to do the following: 

1) Test to see if WebGL works on your browser.

2) Disable Flash as described in the original post of this thread. 

3) Install the newest version of Google Chrome. 

4) Make sure WebGL is enabled for your browser.

5) If none of the above steps help, install the Plarium desktop app.

Those who are on the 32-bit System can try the above steps except for the app as well. An update to the engine will be applied ASAP.

Disable WebGL Mac, Windows, Linux, Chrome OS, Android

Enabling this option prevents web applications from accessing the WebGL API. #disable-webgl

Disable

I don't understand, why enable this option if it prevents applications from accessing WebGL?  Wouldn't that result in the game not running using WebGL?

mayu25 said:

Buenas tardes, aún no se soluciona el problema, sería posible que se retornara a la versión anterior hasta que sus desarrolladores estabilicen la plataforma de juego

imposible dar marcha atras amigo.

impossible to turn back friend.

Reported to the devs 

Dimitri Molchanov said:

Exactly that, thank you. I will pass the information over to the devs, hopefully it helps with their investigation.

The error pattern has changed. Please check http://prntscr.com/iyh144

Dimitri Molchanov said:

sdg_m said:

May be we misunderstood each other. Chrome is updated to latest version, but the app is not opening as it wants 64-bit. Please check the scrnshots:

http://prntscr.com/ixhm7v

http://prntscr.com/ixho7s

http://prntscr.com/ixhoje

I understand that the app doesn't launch on your Operating System, though that is not something I think can be fixed quickly  The advice I gave was meant as options to try alternatively to the app.

OK, if this is what you are asking for ... http://prntscr.com/ixk37q

Dimitri,

I am logged in when I try to access, consistently freezes at 72%.  I have allowed it to try to load for hours with no change.  However, I can access the game using a previous account which I have not used in months, much lower level.  I also can access the pirates game, also at a much lower level.  Again, I have 64-bit OS, nearly 8 GB RAM free, Windows 7 (is this the problem?). 

Thanks,

DingDong