I'm very frusturated.  Not just because I dropped money on this game but because it seems to not work for no reason...  It was literally fine one day and unplayable the next day.  Minecraft works, the internet works fine.  I don't know what to do.  I've tried everything.  Even refreshed my entire PC and started everything over.  Same problem.  It doesn't make sense.

Im using PC. I tried play shadow legend for the first time but game is basically unplayable. Loadings was taking ages and game was crashing (?) at character choice screen. 

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And while "playing" game my internet became dead. Can't open any side (yt, twitch etc.). I follow this guid and delete files, try open game - next reinstall entire client - try open game, next again delete files, run in compatibility with win 8 and i manage to play only like 5 sec deeper in game. I stuck in never ending loading scene at first summon. With still dead internet, no yt, no twtich. 

Well if this doesnt work for you, I would recommend deleting the whole Plarium Play client and doing fresh installation using setup downloaded from official Plarium webpage.

I did all this re instalation thing and still not working.

Mac user, it failed to work.

Ive  had  similar  issues ,  and  after  a  whole  lot  of  probbing  around  in  the  sys  files  i  got  nadda .  The  game  was  uninstalled  on  my  laptop  and  now  tells  me  that  there  is  a  problem  with  the  plarium  play  client  so  we're  all  definately  not  at  fault  and  going  all  day  and  night  without  a  response  from  the  company  is  disgusting.  Ive  spent  hundreds  on  my  acct  and  spend  most  of  my  time  on  there  only  to  be  treated  like  this  when  they  have  a  glitch/  Look  guys  and  girls  once  the  game  comes  back  on  its  important  that  we  all  at  least  send  them a complaint  for  the  way  that  they  have  treated  us.  They  have  to  know  that  they  cant  do  this  kind  of  stuff.  

Ive  lost  todays  anniversary  gifts  dhe to  this  nonsenss,  send  the  a  mini  complaint  and  let  them  know that  they  cant  treat  you  lije  this  without  some  consequence.  Even  if  it  is  just  getting  in  a  word  or  two

If I use a VPn I can connect fine on the pc!

i cant get it to work it comes up saying cant load go to support page geta token and paste this code error

It does not work! wth i play mainly in pc, tried unistalling and now can´t install it anymore because i get a error connection to server Error code: 78513ad0-7186-4b03-8509-b4b17500e0bc.

It was working fine before now all of a sudden i get this?

This worked for me.  Thank you

C:/Users/...........Apps/raid/235

There should be 'Raid_Data'

folder next to the executable

                           ????? not work

After server maintenance this game isn't running at all....WTF DID YOU GUYS DO?

You guys are gonna start losing lots of members if you don't get it together....smh. This game has been out 2 yrs & you all can't get server maintenance done W/O FK'N UP game play?

I purge all Plarium data from PC (include registry entries), reboot PC and Install again in new folder - and it works.

Here is link where I found this solution https://www.youtube.com/watch?v=1cGTzOqGruY

nope, didn't work for me either......

Não consigo logar pelo computador, aparece mensangem pendente e não roda o jogo, tentei fazer o reset cache e aparece a mensagem VCRUNTIME140_1dll,, tambem tentei excluir a pasta add data, mas diz que está aberta e não exclui.

It didn't work for me either I uninstalled twice. Still stuck on the loading screen and can't enter the game

i

Facing this issue only with RAID, other Plarium games run without problem.. since this will be first time i play from the PC dont understand the issue:

LocalLow dont contain any data from raid

In Local/Plarium/PlariumPlay/standAloneApps/Raid   i can load the game screen but doesnt connect to the account and ask to re-login

It happened to me this morning. Screen stuck at loading assets after succesfully authenticated login. What I did to make it work again was :

1. Uninstall Plarium Play with delete all data

2. Delete the hidden AppsData folder as mentioned above

3. Run Regedit and delete all entries with Plarium on it as mentioned above

4. Restart windows and Reinstall Plarium Play and Raid.

I am running Windows 7 64bit... :)

Hello,

I had a similar issue. Game would start normally then during the day it would disconnect. I reinstalled, I reset cache etc nothing worked. It was working though when I was restarting the pc.

After a lot of trouble I noticed the following:

I would play raid, then close the game return after sometime and run it again. It appears though I close the game, the plarium play would remain open and hidden at my taskbar. As a result, once I click on it again it opens another tab. Searchin through my processor activity, I saw 6-7 plarium open. Once I closed all and re run game it work fine.

Hope it helps

didn't work.  old laptop died; trying to load on new.  DLing always takes me to MS Store, running that file gives me a black PP screen that sits there for really long time (almost 12 hrs yesterday).  do I need to switch to Home (drop the S mode)?