So it's been bit since I used the promo code, still dont have him. I figured maybe it was just bugged out so I used another prime code and neither work. Has this already been dealt with?

didnt realize I forgot to add my UID in there..

um115341829 | 110840445

good morning. Its Monday and my account is still having an issue with receiving Genbo from the amazon prime event. 

when I enter my code I still get the "invalid code" message :(

um3124583 | 3070479 

I have waited 3 days for the servers to catch up to give me my reward and nothing. I tried going to the website to claim it thag way and it still says invalid code. What should I do?

um117934913 | 113348729

Still waiting to receive my Genbo from the Prime Gaming drop, i tried to claim it on the first day and now just receive an Invalid Promo Code prompt when trying again. How many more days do I need to wait?

My account has yet to recieve Genbo:

um96761584 | 93628378

Thanks

I still haven't received my genbo dishonors it with prime gaming how to do it  

um125253893 /120427546 

 Day one I received the "processing.." bug, but since then it has said it is invalid. Still don't have him in my inbox

my ID is um118558238 | 113951758 Let me know if anything else is needed

@harleQuinn, many thanks for your commitment and efforts to ensuring everyone receives their drop! I have been patiently waiting over the weekend but still no joy. I would be most grateful if you could add me to your list of customers still having problems receiving genbo.

kimmy

Here is my account info, still nothing

um78023283 | 75847849

Hi, I have followed all the suggested methods and still no Genbo. 

um113140308 | 108777299

Thank you for working on what I assume is a frustrating issue!

Promo code still says invalid

um118976578 | 114355382

Thank you in advance 

Tried first day with the processing-bug.

Then next day got "invalid code", and still nothing in my inbox.

um102756458 | 99063662

Let me knof if you need anything else.

Same invalid code 

um123974940 | 119191684

Thank you

Weekend is over and still no resolution. Add me to the list of those getting the Invalid Promo Code. How do we get this fixed?  User ID is um88362356 | 85713816 on Production1 server if that helps any.

I have waited till today Monday for the servers to catch up, I still haven't received my genbo

Captain red beard

um12110940 | 11935831

Any updates would be appreciated. 

Been over 70 hours since I initially claimed my Genbo on Prime Gaming, still getting the invalid code error message.

User ID: um3187749 | 3133254

Thank you in advance.

Code is still invalid and I haven't received genbo. Thanks again to the mods for the updates throughout this "bug" 

Still waiting for Mine, Hope i get it Soon. um120166610 | 115508003 is my ID 

I just received some goodies and an aplogy for the game bugging out howver still no Genbo I am wondering if the apology gifts can be put into our inbox how come Genbo cant be put into our inbox?  I appreciate all of the hard work you at Plarium are doing what is the next step to get my Genbo I really need him for my account.  please advise what the next steps are? 

Maybe Plarium should just give everyone a Genbo even if they did not get a Prime Promo Code like us and put this issue to bed. 

Please add me to the list for my Genbo Raid Player ID is um110284721 | 106045379 

Thank you in advance.

Waiting on mine:

um40747401 | 39948717