Alright, I have a solid update. Thank you for your patience, everyone!

Point-by-point:

1) The server has been stabilized as far as we can tell. It is live now and the game is accessible. Events and the Tournament will be updated gradually, which means that you might see all the points that you've earned in the meanwhile appear bit by bit. Do not be alarmed, that's normal and expected. Additional investigation is going to be carried out in the morning. Further maintenance is not yet certain, but not impossible - so keep an eye on the game chat for alerts.

2) Compensation will happen no matter what. We are uncertain what it will be or when it will be given at the moment, this matter bears a much more thorough discussion that is impossible at 1 am in the morning. But we're not going to leave you guys hanging.

3) On the same note, we have taken into account that both the Tournament and Events have been unplayable for several hours at least. Though this matter will be discussed later as well as the compensation, I was assured that it will be taken into account.

Post here in case of major issues such as being unable to log in for a prolonged period of time, but please give a detailed description and screenshots whenever possible. That is it for now, I will hang around for a little while longer. If there is nothing major immediately, the rest will be handled tomorrow.

Thanks for keeping communication flowing and players informed. It's greatly appreciated and much more than I've experienced in other games. Keep up the good work guys!

Thanks for keeping communication flowing and players informed. It's greatly appreciated and much more than I've experienced in other games. Keep up the good work guys!

leroy1316 said:

I have not been able to log in for third day.

Hey! It is not connected to the current maintenance then. Please contact our moderators on the Bug Reports forum or in the Bug Reports channel of the official Discord server, they'll see what can be done to help.

nikolabubanja1 said:

Ty Marius you are a true player heroe and a man :) 

Appreciate the vote of confidence! Here's hoping the issue is well and truly resolved :D Doesn't seem like there are mass reports for now. 

DollfaceAnn dijo:

Gracias por todas las actualizaciones a pesar de que no son horas de trabajo! Apreciamos la comunicación. He estado intentando transmitir los mensajes en Facebook / Discord / Etc para mantener a la gente informada. La base de fans de este juego es increíble y todos los apoyamos, chicos. No te desanimes, este tipo de cosas simplemente sucede. La mayoría de nosotros entendemos. Buena suerte con todo!

This is the community that we need

Thank you Marius !

Well until now the Tournament Icon is still nowehere to be found and kinda frustrating playing any game mode without being in the tournament. Please look into it.

-Prophet_Isaiah

Marius said:

Alright, I have a solid update. Thank you for your patience, everyone!

Point-by-point:

1) The server has been stabilized as far as we can tell. It is live now and the game is accessible. Events and the Tournament will be updated gradually, which means that you might see all the points that you've earned in the meanwhile appear bit by bit. Do not be alarmed, that's normal and expected. Additional investigation is going to be carried out in the morning. Further maintenance is not yet certain, but not impossible - so keep an eye on the game chat for alerts.

2) Compensation will happen no matter what. We are uncertain what it will be or when it will be given at the moment, this matter bears a much more thorough discussion that is impossible at 1 am in the morning. But we're not going to leave you guys hanging.

3) On the same note, we have taken into account that both the Tournament and Events have been unplayable for several hours at least. Though this matter will be discussed later as well as the compensation, I was assured that it will be taken into account.

Post here in case of major issues such as being unable to log in for a prolonged period of time, but please give a detailed description and screenshots whenever possible. That is it for now, I will hang around for a little while longer. If there is nothing major immediately, the rest will be handled tomorrow.

Alright, I have a solid update. Thank you for your patience, everyone!

Point-by-point:

1) The server has been stabilized as far as we can tell. It is live now and the game is accessible. Events and the Tournament will be updated gradually, which means that you might see all the points that you've earned in the meanwhile appear bit by bit. Do not be alarmed, that's normal and expected. Additional investigation is going to be carried out in the morning. Further maintenance is not yet certain, but not impossible - so keep an eye on the game chat for alerts.

2) Compensation will happen no matter what. We are uncertain what it will be or when it will be given at the moment, this matter bears a much more thorough discussion that is impossible at 1 am in the morning. But we're not going to leave you guys hanging.

3) On the same note, we have taken into account that both the Tournament and Events have been unplayable for several hours at least. Though this matter will be discussed later as well as the compensation, I was assured that it will be taken into account.

Post here in case of major issues such as being unable to log in for a prolonged period of time, but please give a detailed description and screenshots whenever possible. That is it for now, I will hang around for a little while longer. If there is nothing major immediately, the rest will be handled tomorrow.

Thanks Plarium in general. 

It's not everywhere you get a gaming company that keeps their users updated and compensates them. 

I still remember the ERROR 37 from Blizzard, those were dark times. 

rickyyork1127 said:

While I was playing PvP it started to lag and I was kicked out of the game when I logged back in i lost a lot of my epic and legendary in my inventory over 15 in total champions 

Please contact our Support about this. This sounds like an extremely weird issue that we will not be able to help you with on the forum.

waldena said:

Thank you for the info Marius.
Communtity Manager is a hard work. Even you don´t get all infos. So thanks for telling us what you know and hang in there :)

Thanks, Waldena! I'm in the same boat, was going to do some Tournament PvP now that I came home, but seems like that'll have to wait!

Hey, everyone!

Morning update: the server has been rebooted recently and might go through maintenance again, keep an eye out for alerts. From what we can tell, Tournament points do update, but it takes a long time. We'll work on getting that fixed. 

Compensation is most likely not going to be today - this is due to today being a holiday and the fact we need to fix the server with absolute certainty first. It will be something beyond the standard compensation, however, as far as I have been told. The details will be decided on as soon as possible.

I'll do what I can to keep you updated, albeit keep in mind that there might be delays when I have no access to the forum. Happy Victory Day to all those who celebrate it today!

MARIUS said:

leroy1316 said:

I have not been able to log in for third day.

Hey! It is not connected to the current maintenance then. Please contact our moderators on the Bug Reports forum or in the Bug Reports channel of the official Discord server, they'll see what can be done to help.

Don't get me wrong but the server stability in the last 3 days was not existing due to patch 1.7.0, don't say it’s not your fault when it was straight up caused by the latest Patch that was messing with your infrastructure.

I lost Gems due to the crashes which I tried to resolve how that happened since I don't play arena or refresh the market, players lost tons of energy we are talking about over 500+ energy that where just blown into the wind, clan boss keys some people said and plenty other things - due to the fact of a implemented patch with critical bugs, that was not tested properly before on an internal test environment!

Don't get me wrong Marius, I appreciate all you folks are trying to do, but instead of making a hard decision like taking the server off for an entire day due to the fact that there are HUGE problems regarding stability and dataflow etc. and giving out a compensation you decided to go for let the servers run as badly and grab as much cash as possible. 

Also you folks need to work on your communication with the community - you only use Discord instead of all the channels you use, that feels absolutely bad why do you have a Facebook page then, why Twitter if it is only used for advertising?

I worked for over 9 years in the gaming industry - but tbh. you are the first company that only focuses on making max profit with the least effort. This is not the way how it works; best example is your support which is out of the world. The folks that try to play "Support Agent" are the worst I have seen so far, they try to talk to me in my native language and I get the feeling they use a translation software that is not even from this world when I read what they try to communicate back to the player.

Again, keep up improving your communication channels, up your games support and learn to make harder decision and take a server down for the entire day instead of worrying about the sales figures for the day, at the end the reputation damage is worse! I guess we all appreciate - all you do in order to get the Issues sorted and solved, keep up the great work you can do it :).

Best Regards

Deserte

P.S. It is my personal oppinion, I know that people agree on things which I learned to live with as Former CM, but ignoring the facts is also not helping :) - Sorry for this wall of text Marius on your public holiday "Victory Day".