Hi!

damnedinanylanguage66 said:

I love how green knight is just flat out ignoring me now. I have a major problem and nobody will address it. 2 very good champions gone. One I never even recieved (Jinzo), the other I ranked to 5 and halfway booked and just vanished. And support isn't doing anything. It's been over a week since I contacted support and haven't even got a courtesy "we are looking into it", just an automated response saying to reply with details but then 2 lines later saying to not reply. This is very irritating and beginning to straight up piss me off. I'm not a whale, but I pay money for this game. And what do I get in return when I have a problem? I get ignored. What the hell man?

From what I gathered through your previous posts, you already contacted our support team. The best course of action is to wait for the response from support.

 Please clarify a couple of moments in this post:

1. what do you mean by that? 

2 very good champions gone. One I never even received (Jinzo)

 This sentence might have been a typo in the format of the letter:

2 lines later saying to not reply.

JOEGRAYON said:

And at least give us more storage for artifacts?

We will forward your suggestion to our development team.

PAPALUPA said:

2-3 days ago I bought another daily Gem-Pass but I asume it will be the last one. I dislike the Arena but it is the only source for the Great-Hall that you have to improve to move forward. The announcement that the next "mayor" Update will be an Arena Update is a reason more for me that it is time to leave.
Important things for me would be an improvement of the Clan, that is right now just a joke. It's just beating the same Clan Boss day for day for the small chance to grab a shard or possibly a usable item. Daily login to draw 10K silver or "mayor draw" 100 Energy. Clan Chat is a joke. There is not even kind of messaging system. No Clan-Life, Clan Events, Clan Improvements.... 

Sorry to hear that, I hope next couple of features and changes that come after the Arena 3x3 will bring back your interest. We are working on improvements on the Clan system and new content for it, but it needs more work and testing before its release.

What if you can use the portal for Books? Instead drawing another 100 useless Chars in an Event, let it spawn by chance some tomes?

Currently, we do not plan to add books as a possible drop from shards. This change goes against our vision of what a shard is. While for some receiving a tome of certain rarity from shard is ok, in general, it will be less rewarding than a champion of the same rarity.


Have a nice day and stay safe.

Hi!

damnedinanylanguage66 said:

I love how green knight is just flat out ignoring me now. I have a major problem and nobody will address it. 2 very good champions gone. One I never even recieved (Jinzo), the other I ranked to 5 and halfway booked and just vanished. And support isn't doing anything. It's been over a week since I contacted support and haven't even got a courtesy "we are looking into it", just an automated response saying to reply with details but then 2 lines later saying to not reply. This is very irritating and beginning to straight up piss me off. I'm not a whale, but I pay money for this game. And what do I get in return when I have a problem? I get ignored. What the hell man?

From what I gathered through your previous posts, you already contacted our support team. The best course of action is to wait for the response from support.

 Please clarify a couple of moments in this post:

1. what do you mean by that? 

2 very good champions gone. One I never even received (Jinzo)

2. Did you send a replay to this latter, or were you unable to send the reply?

 This sentence might have been a typo in the format of the letter:

2 lines later saying to not reply.

JOEGRAYON said:

And at least give us more storage for artifacts?

We will forward your suggestion to our development team.

PAPALUPA said:

2-3 days ago I bought another daily Gem-Pass but I asume it will be the last one. I dislike the Arena but it is the only source for the Great-Hall that you have to improve to move forward. The announcement that the next "mayor" Update will be an Arena Update is a reason more for me that it is time to leave.
Important things for me would be an improvement of the Clan, that is right now just a joke. It's just beating the same Clan Boss day for day for the small chance to grab a shard or possibly a usable item. Daily login to draw 10K silver or "mayor draw" 100 Energy. Clan Chat is a joke. There is not even kind of messaging system. No Clan-Life, Clan Events, Clan Improvements.... 

Sorry to hear that, I hope next couple of features and changes that come after the Arena 3x3 will bring back your interest. We are working on improvements on the Clan system and new content for it, but it needs more work and testing before its release.

What if you can use the portal for Books? Instead drawing another 100 useless Chars in an Event, let it spawn by chance some tomes?

Currently, we do not plan to add books as a possible drop from shards. This change goes against our vision of what a shard is. While for some receiving a tome of certain rarity from shard is ok, in general, it will be less rewarding than a champion of the same rarity.


Have a nice day and stay safe.

bercik06 said:

GreenKnight said:

Arbiter is endgame champion, and missions are meant to be challenging to overcome, but it is a concern that some missions can change difficulty over time. We do not plan to change the requirements of the missions actively, but we are working on Arena tweaks that should mitigate that problem.

I think you are missing the point here. The only thing that is challenging is arena missions. Other missions are piece of cake comparing to the arena. Each mission usually takes one or two days to complete, but the arena - even one month (for example - upgrade 2 hall bonuses to level 4). This is very unbalanced for new players and not consistent with overall progress experience. 

As being said by other, experienced players, the Arena is considered to be as the end-game, while some missions (like do 5-stage dungeons on auto) - novice level.

Yes exactly as Bercik06 has said here. You can complete almost all the missions BOTH BEFORE and AFTER great hall bonus to level 4 within 2-3 weeks of being free-to-play in the game. It takes a couple months to complete just the great hall bonus to level 4. After you complete it, you go waaaay backwards and have almost all of the missions easily completed--only to wait for months again at the next arena challenge. They are such a hard, long cap that they feel completely out of touch with the rest of the missions. It might be an end-game task to get arbiter, but the missions along the way should LEAD you in the game, not have very long hard stops in between a bunch of novice tasks.

Also, any attempts to mitigate the problem of difficulty changing over time will fail. There are too many factors (player power, gear, team composition, champion balancing, setting 1-champ defenses--to name a handful) which contribute to the difficulty of arena. Outside of that, they are all relative to the player base in activity and behavior. If you can control this to consistently be the same difficulty...you have some very impressive data scientists. But you won't, because even if Plarium has a great team of DSs, it would not be worth the money of putting them on this assignment which would need consistent review. Furthermore, this would require CONSTANT dev time and review to make sure the missions stay somewhat in line with intended difficulty. That costs money or player satisfaction (which also costs money).

What is easier? Doing that, or just removing them? Just put them in a separate mission if you are too sentimental to let that code go for some reason. Make a separate set of missions for some other reward.

Mitigating changes in difficulty needs to be done for the great hall bonuses, but for the arbiter missions it will not solve the problem in the long term.

Not yet looks like 3v3 areana will be here first. 

Hello!

HIPPOCAMPUS said:

Also, any attempts to mitigate the problem of difficulty changing over time will fail. There are too many factors (player power, gear, team composition, champion balancing, setting 1-champ defenses--to name a handful) which contribute to the difficulty of arena. Outside of that, they are all relative to the player base in activity and behavior. If you can control this to consistently be the same difficulty...you have some very impressive data scientists.

Thank you for addressing this issue. I agree that the Arena difficulty is a complex subject, and even the simplest tweaks can have a tremendous effect on it overall and over time need additional tweaks. That is why such changes take time in development and testing to get an actual result of the change. We will keep you informed on the matter through our patch notes.

damnedinanylanguage66 said:

Wow. So i just checked my trouble ticket. It was marked as solved. NOTHING was done. Not a single message from support. What the hell kind of support system are you guys running here? NOTHING was done. NO message. NOTHING! When I spend money on a game, I expect to have a problem solved, not IGNORED!

Please post the ticket ID in this chat so that we could look into this situation.

Have a nice one.

4 months so far without new content and we still waiting... Is that difficult to put fusions, decent events, more tourneys with decent rewards (like the skullcrusher one)... I don't think you need to change any data from the game to do this. 

We don't want a 3v3 arena, we want new dungeons, new champions, re-balance, new clan boss, change affinities, daily missions with battle pass...

It's hilarious how all the mobile games have a decent daily missions according their status in the game and we have the same missions from the first day......... 

How many workers or developers are working in this game? With all the money you are earning it's incredible the poor performance by your staff.

Its being worked on you can go into discord under Suggestion discussions and respond there. Also there is some cool new things coming hopefully in the following weeks and month. 

battle pass at least adds something a little different I cant believe its taking so long for plarium to release BP2, most the events we have had besides a couple have absolute rubbish as rewards 10 gems yeah like that's going to help mid to late gamer players

arena gold 4 rewards being increased has just added a heap of extra 4 star junk that mid to end game users sell straight up - rethink of the reward system there is needed because no one in gold 4 will need 4 star gear

funny how people can win 400 trophies in arena in 10 minutes prior  to arena resets that's a lot of attacks let alone your defence getting hammered with the late run home

I really do hope the "cool" things coming are indeed cool because the current direction of plarium seems a little lost to me

ksthecr0w said:

GreenKnight said:

I keep seeing people quitting the game, especially because of the energy system. When we ask for a SMALL gesture on this subject by increasing the max energy with the lvl, they categorically refuse.

Any change in the energy system of the game is a major change to the game itself. This change would mean an overhaul in the in-game balance that would likely cause rebalancing of in-game action economy and have lasting adverse effects on the game experience of our playerbase.

Why does it sound like:

'free players will have too much for free and we cannot allow that. in order to give you more energy we would need to lessen drop chances and XP per battle to maintain status quo. That would take too much dev time that otherwise could be spent on inventing new ways to grab money from player wallet ...' 

What other meaning for 'action economy' are you talking about?

Whole action economy can be summarised like this:

- You force scarcity of leg books to be able to list them at 27$ a piece - just for 15$ a piece to be considered 'hot offer'.

- Free energy is not enough to get last reward in event (that is rarely leg book - more times being epic ...). "If leg book can be obtained easier no one would pay even 15$ for it and we cannot allow that"

- You set XP / silver per fight to force free player grinding for a week to get 6* or pay to get it faster.

- More energy would mean free player would be able to get 6* in 4 days of just grind 12-6 (after spending about a year to grind account level to lv100) without paying and this is something you cannot allow.

I couldn't agree more. I literally had the same thought!! 'Overhaul' and 'Rebalancing' is just IT jargon for saying we do not want to do this since it will enable more advantage to players.

Even with so many people complaining and we have to agree there is a dedicated community for this game who are giving some really awesome suggestions, Plarium just does not get it.

I am about 3 months in and do have some good champions with pretty decent gear albeit 4-5* and I still cannot for the life of me, cross into Silver I Arena without facing teams having 2-3 legos and dropping further down bronze 4. And now, I am supposed to have 3 teams of 4 players each!

The missions themselves do not seem remotely possible with the Arena missions pretty much way out of reach. The tournaments and events are such that with the amount of energy and the non-XP boosts, we can hardly complete anything!

Instead of having packs that are so expensive, has anyone given a thought if these paid packs were say a few couple of $? Say you have a pack of energy for 2$ or a rare tome pack offering 5 tomes for 4$, imagine how many normal (non -whale) players would consider buying them? I mean, do you even realise how many FULL games I can buy on Steam for the amount of money I am being asked to put into a single pack?

I understand Plarium is a company and needs to make profits, but the current amount of spend that is needed to reach anywhere in the game is too ridiculous! 

For god's sake give us a way to farm books!!!! 

How do you unlock this new arena?  It says you gotta be level 35 to unlock.  I'm 53 and it wont unlock.  Do I have to wait for the new day to start or for the next level I gain?

bgizznit said:

How do you unlock this new arena?  It says you gotta be level 35 to unlock.  I'm 53 and it wont unlock.  Do I have to wait for the new day to start or for the next level I gain?

You wait until Monday when it will actually become operative. Nobody has access to it at the moment. 

You can post in discord under suggestions about the battle pass 

We can sum it as follows:

Players want:

- More content, Hydra/Void Tower

- Way to achieve books

- Less whale wars

- Chamion rebalance, AI improvements

- Battle Pass 2.0 as it was promised

- Removal of bad dungeon rewards

- Extension of login rewards

- Dupe system

Plarium gives:

- Whale wars 3v3 arena with unbalanced champions with broken AI

- No real tangible updates on missed deadlines, broken promises

Thanks I guess?

I would love a moderator to answer this question, why should we would believe anything? Want to go to bug reports of fixing basic AI from stuff in December saying a fix to broken AI is coming in a patch soon? Want to go over the 2019 roadmap? Want to go over clan boss 2.0, battle pass 2.0, void tower? All of this has been promised to be worked on and dates are pushed or ignored and communication is the same "just wait we are working on it and it is going to be great!"

I mean, how does anyone believe anything you say? The feedback on 3v3 even from whale content providers is that it is broken, there is cheating (like regular arena), and no one really wants it. Hell, you even say, 3v3 will have a new bazaar for you to use tokens, "just wait, it's going to be great, it just won't be at launch, we are working on it!!!!"  Given how long "working on it" means with Plarium, it's hard to even care.

You understand that arena, right now, is very little strategy for 99% of people? It is literally, I am faster, I won, I am slower, I lost. The mechanics are just boring, uninteresting, and annoying. Btw, I have 4 accounts, out of the first 16 g4 chests I got after the improved rewards, the ratio I observed of rank 4 to rank 6 gear was 8 to 1. 8 automatic pieces I sell to 1 that I hope doesn't have flat stats. I stopped caring to keep track.

Patch 2.0

/shrug

New store offers

/shrug

Here is a take away joke for you:

How do you know when Plarium is lying?

When they promise something.

This is not the 1st game I played having both Arena & Tag Team Arena together. 

My experience for similar games is: since Tag Team Arena is not important, 2nd choice & hard to achieve, only 20% - 30% players play that often, the rest ignore it. With this tag team arena, your work is huge but your gain is low. 

I would say it is better with only ONE Arena, either Classic Arena or Tag Team Arena. Plarium developer should focus on more important stuffs, such as Battle Pass season 2,3,4, improve artifact set, fix useless champs, add more dungeons, more races.