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Not getting full 70 extra multi-battles from Raid Pass

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Feb 16, 2020, 20:2902/16/20
01/07/20
8

Not getting full 70 extra multi-battles from Raid Pass

Ever since the update when live I haven't received the full 70 extra multi-battles from my Raid Pass.


Day 1 - 100 

Day 2 - 100

Day 3 - 30

Day 4 - 55


I've submitted 2 different support tickets about this but have gotten no response.  How do you get any customer support?  Is going to Apple to request a refund for the subscription our only option at this point?



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1k
Comments
24
Comments
Feb 17, 2020, 00:2302/17/20
01/07/20
8
Again today only 55 multi battles.  It's been 3 days.  When are we going to get a resolution to this issue?  Are we getting a refund for our Raid Pass if this keeps happening?
Feb 17, 2020, 01:1002/17/20
11/28/19
2
I am in the same boat.  My raid pass ran out, and after I got a new one I only get 55 battles.
Feb 17, 2020, 09:1802/17/20
07/17/19
2
Same here, only getting 55 multi-battle after repaying a raid pass
Feb 17, 2020, 09:2202/17/20
09/28/19
1
Same here 
Feb 17, 2020, 10:5702/17/20
02/15/19
2725

Hi

Our devs are working actively on fixing the bug where you only get 55 Multi-battle attempts instead of 100.

Feb 17, 2020, 13:3102/17/20
03/30/19
2

I too am not getting 100 multi-battkes wuth Raid card.


The Knack
Feb 17, 2020, 14:2302/17/20
09/11/19
2
My account is having the same issue, can't get more than 55. How will we be compensated for the amount we have lost over this period of time? We all paid for these raid passes and are literally not getting what we paid for.
Feb 18, 2020, 00:1702/18/20
01/07/20
8

Again still only 55 multi-battles today.


Day 1 - 100

Day 2 - 100

Day 3 - 30

Day 4 - 55

Day 5 - 55

Day 6 - 55


We should get at least get the multi-battles attempts we did not get as well as energy to try to catch up with the current fusion event.  The only way anyone can do this fusion event if we actually had the 100 multi-battles daily from our Raid pass.  Lucky I already had the Mystic Hand from the Spider Event otherwise I'd already be out of the fusion event already.


Feb 18, 2020, 00:5102/18/20
12/06/19
2

Same boat. Multiple days of only getting 55. Any idea of a timeline on getting this fixed?


Feb 18, 2020, 00:5502/18/20
06/05/19
1
I have the same problem too. I have a raid pass but I only get 55 multi battles each day. I wanted to raise a support ticket but the page keeps loading. How else should I get about it? 
Feb 18, 2020, 06:2602/18/20
02/15/19
2725

Hi

The devs are workn on fix this .
Feb 19, 2020, 00:2102/19/20
01/07/20
8

Sezzy said:


Hi

The devs are workn on fix this .

Sezzy, is there a ETA for this fix? I have not received my Raid Pass extra battles for the 5th straight day now.  It's getting upsetting logging in every reset to find it's still not resolved yet.


Day 1 - 100

Day 2 - 100

Day 3 - 30

Day 4 - 55

Day 5 - 55

Day 6 - 55

Day 7 - 55
Feb 19, 2020, 03:5002/19/20
05/24/19
3

Same problem.  Any updates on when to expect a resolution and compensation?


Feb 19, 2020, 03:5202/19/20
12/06/19
2
Same! Leveling and tournaments are even more difficult when we're not getting all of our multi battles.
Feb 19, 2020, 04:5602/19/20
04/24/19
2
I am not getting mine are they still trying to fix it? My in-game support window will not load as well.
Feb 19, 2020, 05:2302/19/20
02/19/20
12

Unknown_Ranger said:


I am not getting mine are they still trying to fix it? My in-game support window will not load as well.

This is disgrace! I'm not getting what I have paid for. And experience has been cut down, evidently especially for the event. Good work, Plarium. I think we all expect thick compensation.


PS In-game support not loading at all!

Feb 19, 2020, 07:2402/19/20
220851
Im getting the same issue
Feb 19, 2020, 08:1202/19/20
Feb 19, 2020, 08:13(edited)
09/16/19
6
I have the same issue. Multi battle capped at 55.
Feb 20, 2020, 05:4102/20/20
02/15/19
2725

Hi

Its should be workn now pls check today .

Thank you
Feb 20, 2020, 16:2102/20/20
01/07/20
8
I finally got the full 100 multi-battle attempts in today's reset.  Thank you!