noloses149 said:

bglade said:

Hello. I also had the same issue and was finally able to resolve it by downloading the Amazon app and signing in there first before going in-game to login. My question is how can I get Galek now that he's no longer available? He was available for hours while I was trying to resolve the issue and now that I fixed it, I can't claim him. I also took a screenshot of my Prime Account showing I allowed access to Plarium on 29 December. I submitted two separate tickets in-game but have yet to hear back. Please help.

I believe it had to be before the deadline, not sure what can be done.

Hi noloses,

I think I saw you in one of Chosen's YouTube videos recently.

Anyways, my issue occurred before the deadline and I still have not received any reply to the support tickets I made in-game at that time. I ended up resolving the issue on my own. Nowhere does it say you need the Amazon App on your phone in order for the game to connect to your account.

Would you please look into this further and see if they can send me the Galek I was supposed to get since this issue occurred while he was available for me to collect?

Hello, PM me your in game id and a link to this post. I will send it to them and reply back to you once i hear back from them.

I get to the amazon page, here i get a white screen with only cancel available as option. After 10 seconds or so bith apps stop working.

I have the same loop going on. It's worked for me until this weekend - i think. When the latest amazon drop came online i clicked collect and it said there was an issue connecting to amazon prime account. So i logged out of prime then tried to relog in.  now when i click to log back in i get the allow on amazon, which puts me right back to the continue/support dialog. 

I have the amazon app on my phone and it is logged in.

On a side note, this may have something to do with the Amazon Prime One Time Password (OTP). Just to make sure i logged out of amazon on my PC then logged back in. When i did that it made me receive an email with a code. I have OTP turned off on my account so not sure why it asking me to do it.

Anyone know how to break the loop?

And now I really screwed the pooch. i uninstalled, and now i can't reconnect using my facebook account because it says the email is already associated with a raid account.

i have my playerid and i had my old account associated with my facebook. Seems like it shouldn't be this hard to reassociate it. i have to be missing something. Help please.