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Plarium Play related issues

Plarium Play related issues

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Mar 12, 2020, 11:1203/12/20
06/30/15
97
Not pink, but black screen when trying to log in! I am guessing that the update the game has been teasing us with (click apply and nothing happened!) for a few says has now occurred and messed everything up!
Mar 12, 2020, 15:4503/12/20
10/24/17
5

Almost nothing can be done in the game. Wonderful update and even more amazing fix to it. Black windows almost everywhere, currently unusable application. I hope it is fixed before the Brawl event.



Mar 13, 2020, 11:1303/13/20
06/30/15
97
We are told to report issues through the Forum, but so far deathly silence from Support!
Mar 13, 2020, 13:2003/13/20
08/16/17
18
Only pink screen, after starting the game.
Mar 13, 2020, 13:4203/13/20
12/13/14
4

Well i guess i was right, this game totally sucks, since the update i get a big fat pink screen on my plarium play which i would gladly get rid of game, i really dont think it lives up to the stormfall story line



Mar 13, 2020, 15:0503/13/20
Mar 13, 2020, 15:05(edited)
03/04/15
6

Bonjour, même problème, impossible de lancer l'application, écran rose direct.

J'ai désinstallé et tout réinstallé, sans succès !!!


Hello, same problem, unable to launch the application, direct pink screen.

I uninstalled and reinstalled everything, without success !!!

Mar 13, 2020, 16:0403/13/20
01/06/17
1

Have same issues Pink screen , cannot even load the game .

How long is the fix going to take please 
Mar 13, 2020, 20:3603/13/20
Mar 13, 2020, 20:36(edited)
06/30/15
97
I am jealous - I do not even get a pink screen, just a black screen - fullscreen, no border at all - and cannot even take a screenshot!
Mar 13, 2020, 22:1603/13/20
05/28/19
18
Well no clue if this will help or not but here goes.For a while have had issues updating AMD video card drivers.Said that previous drivers were not removed and could not proceed.So I used microsoft's uninstall tool to completly remove everything amd (amd settings and the specified items listed on the amd site) from the registry.Before doing anything I decided to try the game.Oddly enough I am able to log in and play the game thought it runs slow as mollasses on the Microsoft generic drivers.No clue if this is why I can run the game now or not but may help with a fix.
Mar 14, 2020, 02:3103/14/20
06/30/15
97
I play Age of War on their Plarium Play App as well, and that has been running very slowly recently, but still l unable t get into RoB - after reset it makes a "notification" sound, like when you have received the daily award, but completely black screen and not even able to screenshot it. 
Mar 14, 2020, 18:0903/14/20
09/09/14
8

cannot launch game, uninstalled and reinstalled multiple times, ran through regclean after each and still no joy. Other games launch fine but S:RoB only brings up a black screen and nothing else, even after 10 minutes I have to force close the application.


Any idea how long this will take to fix on the PC Plarium game app?


Please let us know, as I know I am not the only one experiencing this issue.


Thanks!
Mar 15, 2020, 11:0003/15/20
06/30/15
97
After multiple re-installs of both Plarium Play App, and the game, I am finally able to play the game again, Still not a word from Support or anyone else involved with the game!
Mar 15, 2020, 12:5003/15/20
03/04/15
6

Hello, I still haven't managed to relaunch the game. It's really not fun ... Not to mention the shortcomings in the participation of the league and the missed gains.

NancyAdmin
Mar 16, 2020, 13:5103/16/20
07/09/19
1870

Guys, I'm tremendously sorry for the delayed reply. If you still can't load the game on Plarium Play, please do the following: 


1. Uninstall Plarium Play

2. Press Win+R if you are a Windows user

3. Apply this command reg delete "HKCU\Software\Plarium\Stormfall" /f

4. Install Plarium Play.


Please let me know if it helped.

Mar 17, 2020, 03:0303/17/20
05/28/19
18
Friend of mine is still having the same issue after trying the fix.Kind of reminds me of an issue when not updating Adobe flash (which has been discontinued recently as far as updates) Some videos would either be covered by a pink or green screen.
Mar 17, 2020, 12:2803/17/20
10/24/17
5

No change in the application. Still useless, everything is full of black windows. I don't think anything has been changed, and the developers themselves don't see it as such.



Mar 18, 2020, 00:1203/18/20
10/24/17
5

Had to roll back for a video card driver from 21.10.2016 to make the application works. With any newer driver the Stormfall application runs with the black windows, and unusable. 

Dear developers, well done, really well done!!!

Guys, if you have the same problem with Stormfall app then try to use an older driver for your video cards.

Ohh, and let's hope that the developers will actually solve this problem once.



Mar 18, 2020, 00:5803/18/20
09/09/14
8

Thank you, Nancy! This actually worked for me, I am now able to login to the game again.


Thank you!!



Nancy said:

Guys, I'm tremendously sorry for the delayed reply. If you still can't load the game on Plarium Play, please do the following: 


1. Uninstall Plarium Play

2. Press Win+R if you are a Windows user

3. Apply this command reg delete "HKCU\Software\Plarium\Stormfall" /f

4. Install Plarium Play.


Please let me know if it helped.


Mar 19, 2020, 04:0003/19/20
11/13/18
15
RoboKiller said:

Thank you, Nancy! This actually worked for me, I am now able to login to the game again.


Thank you!!



Nancy said:

Guys, I'm tremendously sorry for the delayed reply. If you still can't load the game on Plarium Play, please do the following: 


1. Uninstall Plarium Play

2. Press Win+R if you are a Windows user

3. Apply this command reg delete "HKCU\Software\Plarium\Stormfall" /f

4. Install Plarium Play.


Please let me know if it helped.

Sorry to say it didn't help me. Been doing that for almost 10 days... with 35+ years in IT I know to use the registry for example, I've seen update problems but this one is hurtin me bad. So sick of black windows when clicking on a part of the game. Can't do much at all!!!


NancyAdmin
Mar 19, 2020, 10:5203/19/20
07/09/19
1870
RoboKiller said:

Thank you, Nancy! This actually worked for me, I am now able to login to the game again.


Thank you!!



Nancy said:

Guys, I'm tremendously sorry for the delayed reply. If you still can't load the game on Plarium Play, please do the following: 


1. Uninstall Plarium Play

2. Press Win+R if you are a Windows user

3. Apply this command reg delete "HKCU\Software\Plarium\Stormfall" /f

4. Install Plarium Play.


Please let me know if it helped.


RoboKiller, I'm glad to hear that it helped!