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3 4 5 6 7 8 9

Carangajeira

May 31, 2019, 23:1305/31/19

06/30/15

Games says there is a new update available, but clicking update it just hangs.

Been like this for about 3 days now!

Irminsul

Jun 1, 2019, 08:3006/01/19

03/22/18

Carangajeira said:

Games says there is a new update available, but clicking update it just hangs.

Been like this for about 3 days now!

Same screenshot, same error, same time period for me as well.

Carangajeira

Jun 1, 2019, 22:5206/01/19

06/30/15

Now the app says "running" for the game when it isn't!

Carangajeira

Jun 2, 2019, 02:4206/02/19

Jun 2, 2019, 02:43(edited)

06/30/15

I had to uninstall the Plarium App, then reinstalled it and downloaded the game again - and it seems to be working now!

No help as usual from Plarium!

Gandalf

Jun 4, 2019, 07:1206/04/19

01/11/16

1009

Bingo

Nikitta

Jun 27, 2019, 04:1006/27/19

10/23/15

I got a weird window telling me that my desktop castles will be removed and replaced with my mobile ones.. It had a button to click if i wanted to keep my desktop castles. I clicked it and got this web page https://plarium-mobile-support.zendesk.com/hc/en-us/requests/new?ticket_form_id=360000219859

No idea what its all about

I do not use a mobile to play this game only a desktop.

Gandalf

Jun 27, 2019, 08:3406/27/19

01/11/16

1009

Nikitta said:

I got a weird window telling me that my desktop castles will be removed and replaced with my mobile ones.. It had a button to click if i wanted to keep my desktop castles. I clicked it and got this web page https://plarium-mobile-support.zendesk.com/hc/en-us/requests/new?ticket_form_id=360000219859

No idea what its all about

I do not use a mobile to play this game only a desktop.

Contact support and they will provide all the instructions and details

Nikitta

Jun 27, 2019, 22:5606/27/19

10/23/15

Gandalf said:

Contact support and they will provide all the instructions and details

How do i contact support when all i get is an hour glass !!

Gandalf

Jun 28, 2019, 07:1906/28/19

01/11/16

1009

Nikitta said:

Gandalf said:

Contact support and they will provide all the instructions and details
How do i contact support when all i get is an hour glass !!

https://plarium-mobile-support.zendesk.com/hc/en-us/requests/new

here is some information that I have-

'That message receive only those users who login at least once on any mobile device.

Desktop version won't be shut down. As far as I understand, it will be possible to connect your mobile game to desktop game and use both platforms for playing.

Nikitta

Jul 4, 2019, 20:0407/04/19

10/23/15

Gandalf said:

Nikitta said:

Gandalf said:

Contact support and they will provide all the instructions and details
How do i contact support when all i get is an hour glass !!

https://plarium-mobile-support.zendesk.com/hc/en-us/requests/new

here is some information that I have-

'That message receive only those users who login at least once on any mobile device.
Desktop version won't be shut down. As far as I understand, it will be possible to connect your mobile game to desktop game and use both platforms for playing.

Really, i just logged in, i have an empty castle and it wants me to start building a castle. Plarium DELETED my castle !!!!!!!!!!!!!!

How do i get all the money back i have spent on the castle that got deleted ?

FrostByte

Jul 4, 2019, 22:1407/04/19

07/05/18

Nikitta said:

Gandalf said:

Nikitta said:

Gandalf said:

Contact support and they will provide all the instructions and details
How do i contact support when all i get is an hour glass !!

https://plarium-mobile-support.zendesk.com/hc/en-us/requests/new

here is some information that I have-

'That message receive only those users who login at least once on any mobile device.
Desktop version won't be shut down. As far as I understand, it will be possible to connect your mobile game to desktop game and use both platforms for playing.

Really, i just logged in, i have an empty castle and it wants me to start building a castle. Plarium DELETED my castle !!!!!!!!!!!!!!

How do i get all the money back i have spent on the castle that got deleted ?

Same here. I managed to play the game in the morning but come 7:00pm Manila Time on July 4 I got an empty castle.

Gandalf

Jul 5, 2019, 06:3007/05/19

01/11/16

1009

All your castles are safe, just contact support to get the access back

https://plarium.com/forum/en/activity/?game=7&count=50

Nikitta

Jul 5, 2019, 09:5407/05/19

10/23/15

Gandalf said:

All your castles are safe, just contact support to get the access back
https://plarium.com/forum/en/activity/?game=7&count=50

Page not found

Sigh... No castle, all my stuff is gone.. and link says page not found..

Why do i need to contact anyone, they deleted my castle. Just stop breaking stuff plarium !!! And re instate my castle or give me a refund

Трям

Jul 6, 2019, 13:2607/06/19

11/25/18

I have the same problem as well where I have to start off with an empty castle. I spent so much money on the game and now this happens. How can I get my castle back now? Also the link above just leads to page not found so where do I go now?

Gandalf

Jul 7, 2019, 04:0907/07/19

Jul 7, 2019, 04:10(edited)

01/11/16

1009

Sorry I added link to current page lol
your castle progress is all safe, do not worry

here you can find link to support

https://plarium.com/forum/en/stormfallrob/79_bug-reports/123607_bug-reporting-guidelines/

Nikitta

Jul 7, 2019, 21:0907/07/19

10/23/15

Gandalf said:

Sorry I added link to current page lol
your castle progress is all safe, do not worry
here you can find link to support
https://plarium.com/forum/en/stormfallrob/79_bug-reports/123607_bug-reporting-guidelines/

Can you provide a link to get the money spent on my castle refunded, i can not longer access the castle and have not been able to access the castle for four days.

narverma

Jul 8, 2019, 01:5607/08/19

09/26/18

Bug report. It seems related to Unity, access violation at mono.dll:

https://drive.google.com/drive/folders/12ljebVqG9_darqynmbANTd7fdAUf4WvY

I checked google and it looks to be related to Unity itself.

FrostByte

Jul 12, 2019, 01:5807/12/19

07/05/18

FrostByte said:

Nikitta said:

Gandalf said:

Nikitta said:

Gandalf said:

Contact support and they will provide all the instructions and details
How do i contact support when all i get is an hour glass !!

https://plarium-mobile-support.zendesk.com/hc/en-us/requests/new

here is some information that I have-

'That message receive only those users who login at least once on any mobile device.
Desktop version won't be shut down. As far as I understand, it will be possible to connect your mobile game to desktop game and use both platforms for playing.

Really, i just logged in, i have an empty castle and it wants me to start building a castle. Plarium DELETED my castle !!!!!!!!!!!!!!

How do i get all the money back i have spent on the castle that got deleted ?

Same here. I managed to play the game in the morning but come 7:00pm Manila Time on July 4 I got an empty castle.

Is Plarium really looking at solving our problem?... Already 1 week and still no desktop castle.

Boris ShevchenkoAdmin

Jul 12, 2019, 09:3807/12/19

03/05/19

842

Guys, all the issues should be fixed already. I do hope that the game is working fine on your end.

narverma

Jul 17, 2019, 21:4107/17/19

09/26/18

Ok I found two new bugs:

[img]https://snag.gy/l38iyU.jpg[/img]

On PC, there are two spots where you cant put in defensive installations because the interface is blocking it.. The same goes for stoneheart interface.. they're covered up by the chat and normal menu buttons at the bottom.

[img]https://snag.gy/uVOP53.jpg[/img]

On my stoneheart castle eagle's nest, it shows a button to claim rewards, but clicking the CLAIM button doesn't do anything..

3 4 5 6 7 8 9

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copy\",\"targetOption\":\"_blank\"}}}},\"1\":{\"type\":\"LINK\",\"mutability\":\"MUTABLE\",\"data\":{\"url\":\"https://social-support.plarium.com/hc/en\",\"targetOption\":\"_blank\"}}}}","contentHtml":"","createdDate":"1535861580000","folderId":"79","id":"109031","authorId":"1673096","authorRegistered":"1452494759007","authorName":"Gandalf","authorBanId":""},"images":{"authorAvatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/vikings-war-of-clans/avatars/9.png"}},"template_options":{"isLiked":"false","subscribeId":"","isSubscribed":"false","viewsCount":"17786","commentsCount":"228","likesCount":"2","authorCommentsCount":"1009","isHidden":"false","isClosed":"false","pinnedStatus":"true"},"repeaters":{"achievements":[]},"components":{}}},{"name":"wComments","type":"wComments","model":{"links":{"baseUrl":"/en/stormfallrob/79_bug-reports/109031_plarium-windows-pc-app-related-issues/"},"strings":{"userIdText":"Forum ID:","userRegisteredText":"Joined:","userCommentsCountText":"Comments:","buttonReply":"Reply","buttonQuote":"Quote","buttonExpandOriginal":"Show quote thread","buttonCollapseOriginal":"Hide quote thread","title":"Comments","edited":"(edited)"},"images":{},"template_options":{"compositeId":"50-1","currentPage":"6","lastPage":"12"},"repeaters":{"commentList":[{"links":{"authorUrl":"/en/profile/515330/","commentUrl":"/en/comment/topic_614031/"},"strings":{"userRole":"","userId":"515330","contentDraftJs":"","contentHtml":"<p>Games says there is a new update available, but clicking update it just hangs.</p><img src=\"//cnt-forum.plarium.com/file.bmp?g=f3fee3a2-d8fc-4c09-80dc-94e25ff43dd6\"><br><br><img src=\"//cnt-forum.plarium.com/file.bmp?g=cba4208e-b41e-4b2e-aecc-32cf93d5d5cd\"><br><br>Been like this for about 3 days now!","userRegistered":"1435690499137","userCommentsCount":"97","userName":"Carangajeira","createdDate":"1559344428793","editedDate":"0","id":"614031","entityId":"109031","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/11960174.jpeg?v=1608125076"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"614031","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1970988/","commentUrl":"/en/comment/topic_614129/"},"strings":{"userRole":"","userId":"1970988","contentDraftJs":"","contentHtml":"<div class=\"user-name\">Carangajeira said:</div><br><blockquote><p>Games says there is a new update available, but clicking update it just hangs.</p><img src=\"//cnt-forum.plarium.com/file.bmp?g=f3fee3a2-d8fc-4c09-80dc-94e25ff43dd6\"><br><br><img src=\"//cnt-forum.plarium.com/file.bmp?g=cba4208e-b41e-4b2e-aecc-32cf93d5d5cd\"><br><br>Been like this for about 3 days now!</blockquote>Same screenshot, same error, same time period for me as well.<br>","userRegistered":"1521732070133","userCommentsCount":"8","userName":"Irminsul","createdDate":"1559377817963","editedDate":"0","id":"614129","entityId":"109031","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/totaldomination/avatars/25.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"614129","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/515330/","commentUrl":"/en/comment/topic_614311/"},"strings":{"userRole":"","userId":"515330","contentDraftJs":"","contentHtml":"<p>Now the app says \"running\" for the game when it isn't!</p><br><img src=\"//cnt-forum.plarium.com/file.bmp?g=0e7d1658-754c-494b-a8c8-f4ed9e36c167\"><br>","userRegistered":"1435690499137","userCommentsCount":"97","userName":"Carangajeira","createdDate":"1559429538293","editedDate":"0","id":"614311","entityId":"109031","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/11960174.jpeg?v=1608125076"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"614311","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/515330/","commentUrl":"/en/comment/topic_614336/"},"strings":{"userRole":"","userId":"515330","contentDraftJs":"","contentHtml":"<p>I had to uninstall the Plarium App, then reinstalled it and downloaded the game again - and it seems to be working now!</p><br>No help as usual from Plarium!","userRegistered":"1435690499137","userCommentsCount":"97","userName":"Carangajeira","createdDate":"1559443365833","editedDate":"1559443393633","id":"614336","entityId":"109031","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/11960174.jpeg?v=1608125076"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"614336","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1673096/","commentUrl":"/en/comment/topic_614968/"},"strings":{"userRole":"","userId":"1673096","contentDraftJs":"","contentHtml":"<p>Bingo<br></p>","userRegistered":"1452494759007","userCommentsCount":"1009","userName":"Gandalf","createdDate":"1559632323117","editedDate":"0","id":"614968","entityId":"109031","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/vikings-war-of-clans/avatars/9.png"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"614968","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/817788/","commentUrl":"/en/comment/topic_627253/"},"strings":{"userRole":"","userId":"817788","contentDraftJs":"","contentHtml":"<p>I got a weird window telling me that my desktop castles will be removed and replaced with my mobile ones.. It had a button to click if i wanted to keep my desktop castles. I clicked it and got this web page <a href=\"//plarium-mobile-support.zendesk.com/hc/en-us/requests/new?ticket_form_id=360000219859\" rel=\"nofollow ugc\" target=\"_blank\">https://plarium-mobile-support.zendesk.com/hc/en-us/requests/new?ticket_form_id=360000219859</a></p><br><p>No idea what its all about <img src=\"https://cdn-gpd.x-plarium.com/browser/content/forum/stormfall/smiles/sad.png\" class=\"smiles postImage\"><br></p><br><p>I do not use a mobile to play this game only a desktop. <br></p><br>","userRegistered":"1445634575943","userCommentsCount":"78","userName":"Nikitta","createdDate":"1561608622820","editedDate":"0","id":"627253","entityId":"109031","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/15149830.jpeg?v=1602632302"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"627253","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1673096/","commentUrl":"/en/comment/topic_627377/"},"strings":{"userRole":"","userId":"1673096","contentDraftJs":"","contentHtml":"<div class=\"user-name\">Nikitta said:</div><br><blockquote><p>I got a weird window telling me that my desktop castles will be removed and replaced with my mobile ones.. It had a button to click if i wanted to keep my desktop castles. I clicked it and got this web page <a href=\"//plarium-mobile-support.zendesk.com/hc/en-us/requests/new?ticket_form_id=360000219859\" rel=\"nofollow ugc\" target=\"_blank\">https://plarium-mobile-support.zendesk.com/hc/en-us/requests/new?ticket_form_id=360000219859</a></p><br><p>No idea what its all about <img src=\"https://cdn-gpd.x-plarium.com/browser/content/forum/stormfall/smiles/sad.png\" class=\"smiles postImage\"><br></p><br><p>I do not use a mobile to play this game only a desktop. <br></p><br></blockquote>Contact support and they will provide all the instructions and details<br>","userRegistered":"1452494759007","userCommentsCount":"1009","userName":"Gandalf","createdDate":"1561624492360","editedDate":"0","id":"627377","entityId":"109031","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/vikings-war-of-clans/avatars/9.png"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"627377","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/817788/","commentUrl":"/en/comment/topic_627730/"},"strings":{"userRole":"","userId":"817788","contentDraftJs":"","contentHtml":"<p>Gandalf said:</p><br><blockquote>Contact support and they will provide all the instructions and details<br></blockquote><p>How do i contact support when all i get is an hour glass !!</p><br><p><img src=\"//cnt-forum.plarium.com/file.bmp?g=844f64a2-9059-45cb-bd34-d04b7056cd36\"></p>","userRegistered":"1445634575943","userCommentsCount":"78","userName":"Nikitta","createdDate":"1561676160853","editedDate":"0","id":"627730","entityId":"109031","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/15149830.jpeg?v=1602632302"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"627730","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1673096/","commentUrl":"/en/comment/topic_627864/"},"strings":{"userRole":"","userId":"1673096","contentDraftJs":"","contentHtml":"<p>Nikitta said:</p><br><blockquote><p>Gandalf said:</p><br><blockquote>Contact support and they will provide all the instructions and details<br></blockquote><p>How do i contact support when all i get is an hour glass !!</p><br><br></blockquote><p><a href=\"//plarium-mobile-support.zendesk.com/hc/en-us/requests/new\" rel=\"nofollow ugc\" target=\"_blank\">https://plarium-mobile-support.zendesk.com/hc/en-us/requests/new</a></p><br><p>here is some information that I have-</p><br><p>'That message receive only those users who login at least once on any mobile device.</p><p>Desktop version won't be shut down. As far as I understand, it will be possible to connect your mobile game to desktop game and use both platforms for playing.</p>","userRegistered":"1452494759007","userCommentsCount":"1009","userName":"Gandalf","createdDate":"1561706394183","editedDate":"0","id":"627864","entityId":"109031","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/vikings-war-of-clans/avatars/9.png"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"627864","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/817788/","commentUrl":"/en/comment/topic_631756/"},"strings":{"userRole":"","userId":"817788","contentDraftJs":"","contentHtml":"<p>Gandalf said:</p><br><blockquote><p>Nikitta said:</p><br><blockquote><p>Gandalf said:</p><br><blockquote>Contact support and they will provide all the instructions and details<br></blockquote><p>How do i contact support when all i get is an hour glass !!</p><br><br></blockquote><p><a href=\"//plarium-mobile-support.zendesk.com/hc/en-us/requests/new\" rel=\"nofollow ugc\" target=\"_blank\">https://plarium-mobile-support.zendesk.com/hc/en-us/requests/new</a></p><br><p>here is some information that I have-</p><br><p>'That message receive only those users who login at least once on any mobile device.</p><p>Desktop version won't be shut down. As far as I understand, it will be possible to connect your mobile game to desktop game and use both platforms for playing.</p></blockquote><br><p>Really, i just logged in, i have an empty castle and it wants me to start building a castle. Plarium DELETED my castle !!!!!!!!!!!!!!<br></p><br><p>How do i get all the money back i have spent on the castle that got deleted ?</p><br><br>","userRegistered":"1445634575943","userCommentsCount":"78","userName":"Nikitta","createdDate":"1562270697370","editedDate":"0","id":"631756","entityId":"109031","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/15149830.jpeg?v=1602632302"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"631756","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/3053565/","commentUrl":"/en/comment/topic_631827/"},"strings":{"userRole":"","userId":"3053565","contentDraftJs":"","contentHtml":"<div class=\"user-name\">Nikitta said:</div><br><blockquote><p>Gandalf said:</p><br><blockquote><p>Nikitta said:</p><br><blockquote><p>Gandalf said:</p><br><blockquote>Contact support and they will provide all the instructions and details<br></blockquote><p>How do i contact support when all i get is an hour glass !!</p><br><br></blockquote><p><a href=\"//plarium-mobile-support.zendesk.com/hc/en-us/requests/new\" rel=\"nofollow ugc\" target=\"_blank\">https://plarium-mobile-support.zendesk.com/hc/en-us/requests/new</a></p><br><p>here is some information that I have-</p><br><p>'That message receive only those users who login at least once on any mobile device.</p><p>Desktop version won't be shut down. As far as I understand, it will be possible to connect your mobile game to desktop game and use both platforms for playing.</p></blockquote><br><p>Really, i just logged in, i have an empty castle and it wants me to start building a castle. Plarium DELETED my castle !!!!!!!!!!!!!!<br></p><br><p>How do i get all the money back i have spent on the castle that got deleted ?</p><br><br></blockquote>Same here. I managed to play the game in the morning but come 7:00pm Manila Time on July 4 I got an empty castle.","userRegistered":"1530827907597","userCommentsCount":"15","userName":"FrostByte","createdDate":"1562278444443","editedDate":"0","id":"631827","entityId":"109031","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"//cnt-forum.plarium.com/file.bmp?url=https%3a%2f%2fs3.us-east-2.amazonaws.com%2fplarium-avatar%2f40551348.jpeg%3fv%3d1533016079&ava=1"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"631827","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1673096/","commentUrl":"/en/comment/topic_632096/"},"strings":{"userRole":"","userId":"1673096","contentDraftJs":"","contentHtml":"<p>All your castles are safe, just contact support to get the access back</p><p><a href=\"//plarium.com/forum/en/activity/?game=7&count=50\" target=\"_blank\">https://plarium.com/forum/en/activity/?game=7&count=50</a></p>","userRegistered":"1452494759007","userCommentsCount":"1009","userName":"Gandalf","createdDate":"1562308209593","editedDate":"0","id":"632096","entityId":"109031","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/vikings-war-of-clans/avatars/9.png"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"632096","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/817788/","commentUrl":"/en/comment/topic_632289/"},"strings":{"userRole":"","userId":"817788","contentDraftJs":"","contentHtml":"<p>Gandalf said:</p><br><blockquote><p>All your castles are safe, just contact support to get the access back</p><p><a href=\"//plarium.com/forum/en/activity/?game=7&count=50\" target=\"_blank\">https://plarium.com/forum/en/activity/?game=7&count=50</a></p></blockquote><p>Page not found</p><br><p>Sigh... No castle, all my stuff is gone.. and link says page not found..</p><br>Why do i need to contact anyone, they deleted my castle. Just stop breaking stuff plarium !!! And re instate my castle or give me a refund<br><br>","userRegistered":"1445634575943","userCommentsCount":"78","userName":"Nikitta","createdDate":"1562320478190","editedDate":"0","id":"632289","entityId":"109031","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/15149830.jpeg?v=1602632302"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"632289","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/4968017/","commentUrl":"/en/comment/topic_633180/"},"strings":{"userRole":"","userId":"4968017","contentDraftJs":"","contentHtml":"I have the same problem as well where I have to start off with an empty castle. I spent so much money on the game and now this happens. How can I get my castle back now? Also the link above just leads to page not found so where do I go now?","userRegistered":"1543160157077","userCommentsCount":"4","userName":"Трям","createdDate":"1562419601817","editedDate":"0","id":"633180","entityId":"109031","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/soldiers-inc/avatars/24.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"633180","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1673096/","commentUrl":"/en/comment/topic_633501/"},"strings":{"userRole":"","userId":"1673096","contentDraftJs":"","contentHtml":"<p>Sorry I added link to current page lol<br>your castle progress is all safe, do not worry<br></p><p>here you can find link to support<br></p><p><a href=\"//plarium.com/forum/en/stormfallrob/79_bug-reports/123607_bug-reporting-guidelines/\" target=\"_blank\">https://plarium.com/forum/en/stormfallrob/79_bug-reports/123607_bug-reporting-guidelines/</a></p>","userRegistered":"1452494759007","userCommentsCount":"1009","userName":"Gandalf","createdDate":"1562472560270","editedDate":"1562472600027","id":"633501","entityId":"109031","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/vikings-war-of-clans/avatars/9.png"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"633501","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/817788/","commentUrl":"/en/comment/topic_633940/"},"strings":{"userRole":"","userId":"817788","contentDraftJs":"","contentHtml":"<p>Gandalf said:</p><br><blockquote><p>Sorry I added link to current page lol<br>your castle progress is all safe, do not worry<br></p><p>here you can find link to support<br></p><p><a href=\"//plarium.com/forum/en/stormfallrob/79_bug-reports/123607_bug-reporting-guidelines/\" target=\"_blank\">https://plarium.com/forum/en/stormfallrob/79_bug-reports/123607_bug-reporting-guidelines/</a></p></blockquote><br><p>Can you provide a link to get the money spent on my castle refunded, i can not longer access the castle and have not been able to access the castle for four days.</p><br><br>","userRegistered":"1445634575943","userCommentsCount":"78","userName":"Nikitta","createdDate":"1562533776987","editedDate":"0","id":"633940","entityId":"109031","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/15149830.jpeg?v=1602632302"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"633940","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/4350092/","commentUrl":"/en/comment/topic_634001/"},"strings":{"userRole":"","userId":"4350092","contentDraftJs":"","contentHtml":"<p>Bug report. It seems related to Unity, access violation at mono.dll:</p><br><p><a href=\"//drive.google.com/drive/folders/12ljebVqG9_darqynmbANTd7fdAUf4WvY\" rel=\"nofollow ugc\" target=\"_blank\">https://drive.google.com/drive/folders/12ljebVqG9_darqynmbANTd7fdAUf4WvY</a><br></p><br><p>I checked google and it looks to be related to Unity itself.</p><br><br>","userRegistered":"1537937296840","userCommentsCount":"8","userName":"narverma ","createdDate":"1562550969887","editedDate":"0","id":"634001","entityId":"109031","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/throne-web/avatars/5.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"634001","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/3053565/","commentUrl":"/en/comment/topic_636995/"},"strings":{"userRole":"","userId":"3053565","contentDraftJs":"","contentHtml":"<div class=\"user-name\">FrostByte said:</div><br><blockquote><div class=\"user-name\">Nikitta said:</div><br><blockquote><p>Gandalf said:</p><br><blockquote><p>Nikitta said:</p><br><blockquote><p>Gandalf said:</p><br><blockquote>Contact support and they will provide all the instructions and details<br></blockquote><p>How do i contact support when all i get is an hour glass !!</p><br><br></blockquote><p><a href=\"//plarium-mobile-support.zendesk.com/hc/en-us/requests/new\" rel=\"nofollow ugc\" target=\"_blank\">https://plarium-mobile-support.zendesk.com/hc/en-us/requests/new</a></p><br><p>here is some information that I have-</p><br><p>'That message receive only those users who login at least once on any mobile device.</p><p>Desktop version won't be shut down. As far as I understand, it will be possible to connect your mobile game to desktop game and use both platforms for playing.</p></blockquote><br><p>Really, i just logged in, i have an empty castle and it wants me to start building a castle. Plarium DELETED my castle !!!!!!!!!!!!!!<br></p><br><p>How do i get all the money back i have spent on the castle that got deleted ?</p><br><br></blockquote>Same here. I managed to play the game in the morning but come 7:00pm Manila Time on July 4 I got an empty castle.</blockquote>Is Plarium really looking at solving our problem?... Already 1 week and still no desktop castle.","userRegistered":"1530827907597","userCommentsCount":"15","userName":"FrostByte","createdDate":"1562896681427","editedDate":"0","id":"636995","entityId":"109031","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"//cnt-forum.plarium.com/file.bmp?url=https%3a%2f%2fs3.us-east-2.amazonaws.com%2fplarium-avatar%2f40551348.jpeg%3fv%3d1533016079&ava=1"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"636995","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/7834857/","commentUrl":"/en/comment/topic_637271/"},"strings":{"userRole":"Admin","userId":"7834857","contentDraftJs":"","contentHtml":"Guys, all the issues should be fixed already. I do hope that the game is working fine on your end. ","userRegistered":"1551773821403","userCommentsCount":"842","userName":"Boris Shevchenko","createdDate":"1562924282303","editedDate":"0","id":"637271","entityId":"109031","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/vikings-war-of-clans/avatars/8.png"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"true","compositeId":"637271","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/4350092/","commentUrl":"/en/comment/topic_641071/"},"strings":{"userRole":"","userId":"4350092","contentDraftJs":"","contentHtml":"<p>Ok I found two new bugs:</p><br><p>[img]<a href=\"//snag.gy/l38iyU.jpg\" rel=\"nofollow ugc\" target=\"_blank\">https://snag.gy/l38iyU.jpg</a>[/img]</p><br><p>On PC, there are two spots where you cant put in defensive installations because the interface is blocking it.. The same goes for stoneheart interface.. they're covered up by the chat and normal menu buttons at the bottom.</p><br><p>[img]<a href=\"//snag.gy/uVOP53.jpg\" rel=\"nofollow ugc\" target=\"_blank\">https://snag.gy/uVOP53.jpg</a>[/img]</p><br><p>On my stoneheart castle eagle's nest, it shows a button to claim rewards, but clicking the CLAIM button doesn't do anything..</p>","userRegistered":"1537937296840","userCommentsCount":"8","userName":"narverma ","createdDate":"1563399697123","editedDate":"0","id":"641071","entityId":"109031","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/throne-web/avatars/5.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"641071","isDeleted":"false"},"repeaters":{}}]},"components":{}}},{"name":"wEditor","type":"wEditor","model":{"links":{},"strings":{"title":"Add title","shortText":"Add summary","buttonSave":"Post","buttonCancel":"Cancel","buttonComment":"Comment","timerTitle":"Set Post Date and Time","timerPlaceholder":"Schedule Post","buttonPreview":"Preview","timeUTC":"This post will go live using UTC [+0.00]","maxLength":"50000","errorTitleMinLength":"Min: 2 characters","errorTitleSearchMinLength":"Min: 3 characters","errorTitleMaxLength":"Max: 100 characters","errorShortTextMinLength":"Min: 2 characters","errorShortTextMaxLength":"Max: 350 characters","errorAltUploadMinImageLength":"Min: 2 characters","errorAltUploadMaxImageLength":"Max: 150 characters","errorSignatureMaxLength":"Max: 360 characters","errorCountryMaxLength":"Max: 256 characters","errorClanMaxLength":"Max: 20 characters","errorPreviewRequired":"Image required","errorMaxLength":"Max length: 50 000 characters. 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copy\",\"targetOption\":\"_blank\"}}}},\"1\":{\"type\":\"LINK\",\"mutability\":\"MUTABLE\",\"data\":{\"url\":\"https://social-support.plarium.com/hc/en\",\"targetOption\":\"_blank\"}}}}","contentHtml":"","createdDate":"1535861580000","folderId":"79","id":"109031","authorId":"1673096","authorRegistered":"1452494759007","authorName":"Gandalf","authorBanId":""},"images":{"authorAvatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/vikings-war-of-clans/avatars/9.png"}},"template_options":{"isLiked":"false","subscribeId":"","isSubscribed":"false","viewsCount":"17786","commentsCount":"228","likesCount":"2","authorCommentsCount":"1009","isHidden":"false","isClosed":"false","pinnedStatus":"true"},"repeaters":{"achievements":[]},"components":{}}},{"name":"wComments","type":"wComments","model":{"links":{"baseUrl":"/en/stormfallrob/79_bug-reports/109031_plarium-windows-pc-app-related-issues/"},"strings":{"userIdText":"Forum ID:","userRegisteredText":"Joined:","userCommentsCountText":"Comments:","buttonReply":"Reply","buttonQuote":"Quote","buttonExpandOriginal":"Show quote thread","buttonCollapseOriginal":"Hide quote thread","title":"Comments","edited":"(edited)"},"images":{},"template_options":{"compositeId":"50-1","currentPage":"6","lastPage":"12"},"repeaters":{"commentList":[{"links":{"authorUrl":"/en/profile/515330/","commentUrl":"/en/comment/topic_614031/"},"strings":{"userRole":"","userId":"515330","contentDraftJs":"","contentHtml":"<p>Games says there is a new update available, but clicking update it just hangs.</p><img src=\"//cnt-forum.plarium.com/file.bmp?g=f3fee3a2-d8fc-4c09-80dc-94e25ff43dd6\"><br><br><img src=\"//cnt-forum.plarium.com/file.bmp?g=cba4208e-b41e-4b2e-aecc-32cf93d5d5cd\"><br><br>Been like this for about 3 days now!","userRegistered":"1435690499137","userCommentsCount":"97","userName":"Carangajeira","createdDate":"1559344428793","editedDate":"0","id":"614031","entityId":"109031","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/11960174.jpeg?v=1608125076"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"614031","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1970988/","commentUrl":"/en/comment/topic_614129/"},"strings":{"userRole":"","userId":"1970988","contentDraftJs":"","contentHtml":"<div class=\"user-name\">Carangajeira said:</div><br><blockquote><p>Games says there is a new update available, but clicking update it just hangs.</p><img src=\"//cnt-forum.plarium.com/file.bmp?g=f3fee3a2-d8fc-4c09-80dc-94e25ff43dd6\"><br><br><img src=\"//cnt-forum.plarium.com/file.bmp?g=cba4208e-b41e-4b2e-aecc-32cf93d5d5cd\"><br><br>Been like this for about 3 days now!</blockquote>Same screenshot, same error, same time period for me as well.<br>","userRegistered":"1521732070133","userCommentsCount":"8","userName":"Irminsul","createdDate":"1559377817963","editedDate":"0","id":"614129","entityId":"109031","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/totaldomination/avatars/25.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"614129","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/515330/","commentUrl":"/en/comment/topic_614311/"},"strings":{"userRole":"","userId":"515330","contentDraftJs":"","contentHtml":"<p>Now the app says \"running\" for the game when it isn't!</p><br><img src=\"//cnt-forum.plarium.com/file.bmp?g=0e7d1658-754c-494b-a8c8-f4ed9e36c167\"><br>","userRegistered":"1435690499137","userCommentsCount":"97","userName":"Carangajeira","createdDate":"1559429538293","editedDate":"0","id":"614311","entityId":"109031","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/11960174.jpeg?v=1608125076"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"614311","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/515330/","commentUrl":"/en/comment/topic_614336/"},"strings":{"userRole":"","userId":"515330","contentDraftJs":"","contentHtml":"<p>I had to uninstall the Plarium App, then reinstalled it and downloaded the game again - and it seems to be working now!</p><br>No help as usual from Plarium!","userRegistered":"1435690499137","userCommentsCount":"97","userName":"Carangajeira","createdDate":"1559443365833","editedDate":"1559443393633","id":"614336","entityId":"109031","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/11960174.jpeg?v=1608125076"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"614336","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1673096/","commentUrl":"/en/comment/topic_614968/"},"strings":{"userRole":"","userId":"1673096","contentDraftJs":"","contentHtml":"<p>Bingo<br></p>","userRegistered":"1452494759007","userCommentsCount":"1009","userName":"Gandalf","createdDate":"1559632323117","editedDate":"0","id":"614968","entityId":"109031","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/vikings-war-of-clans/avatars/9.png"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"614968","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/817788/","commentUrl":"/en/comment/topic_627253/"},"strings":{"userRole":"","userId":"817788","contentDraftJs":"","contentHtml":"<p>I got a weird window telling me that my desktop castles will be removed and replaced with my mobile ones.. It had a button to click if i wanted to keep my desktop castles. I clicked it and got this web page <a href=\"//plarium-mobile-support.zendesk.com/hc/en-us/requests/new?ticket_form_id=360000219859\" rel=\"nofollow ugc\" target=\"_blank\">https://plarium-mobile-support.zendesk.com/hc/en-us/requests/new?ticket_form_id=360000219859</a></p><br><p>No idea what its all about <img src=\"https://cdn-gpd.x-plarium.com/browser/content/forum/stormfall/smiles/sad.png\" class=\"smiles postImage\"><br></p><br><p>I do not use a mobile to play this game only a desktop. <br></p><br>","userRegistered":"1445634575943","userCommentsCount":"78","userName":"Nikitta","createdDate":"1561608622820","editedDate":"0","id":"627253","entityId":"109031","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/15149830.jpeg?v=1602632302"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"627253","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1673096/","commentUrl":"/en/comment/topic_627377/"},"strings":{"userRole":"","userId":"1673096","contentDraftJs":"","contentHtml":"<div class=\"user-name\">Nikitta said:</div><br><blockquote><p>I got a weird window telling me that my desktop castles will be removed and replaced with my mobile ones.. It had a button to click if i wanted to keep my desktop castles. I clicked it and got this web page <a href=\"//plarium-mobile-support.zendesk.com/hc/en-us/requests/new?ticket_form_id=360000219859\" rel=\"nofollow ugc\" target=\"_blank\">https://plarium-mobile-support.zendesk.com/hc/en-us/requests/new?ticket_form_id=360000219859</a></p><br><p>No idea what its all about <img src=\"https://cdn-gpd.x-plarium.com/browser/content/forum/stormfall/smiles/sad.png\" class=\"smiles postImage\"><br></p><br><p>I do not use a mobile to play this game only a desktop. <br></p><br></blockquote>Contact support and they will provide all the instructions and details<br>","userRegistered":"1452494759007","userCommentsCount":"1009","userName":"Gandalf","createdDate":"1561624492360","editedDate":"0","id":"627377","entityId":"109031","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/vikings-war-of-clans/avatars/9.png"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"627377","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/817788/","commentUrl":"/en/comment/topic_627730/"},"strings":{"userRole":"","userId":"817788","contentDraftJs":"","contentHtml":"<p>Gandalf said:</p><br><blockquote>Contact support and they will provide all the instructions and details<br></blockquote><p>How do i contact support when all i get is an hour glass !!</p><br><p><img src=\"//cnt-forum.plarium.com/file.bmp?g=844f64a2-9059-45cb-bd34-d04b7056cd36\"></p>","userRegistered":"1445634575943","userCommentsCount":"78","userName":"Nikitta","createdDate":"1561676160853","editedDate":"0","id":"627730","entityId":"109031","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/15149830.jpeg?v=1602632302"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"627730","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1673096/","commentUrl":"/en/comment/topic_627864/"},"strings":{"userRole":"","userId":"1673096","contentDraftJs":"","contentHtml":"<p>Nikitta said:</p><br><blockquote><p>Gandalf said:</p><br><blockquote>Contact support and they will provide all the instructions and details<br></blockquote><p>How do i contact support when all i get is an hour glass !!</p><br><br></blockquote><p><a href=\"//plarium-mobile-support.zendesk.com/hc/en-us/requests/new\" rel=\"nofollow ugc\" target=\"_blank\">https://plarium-mobile-support.zendesk.com/hc/en-us/requests/new</a></p><br><p>here is some information that I have-</p><br><p>'That message receive only those users who login at least once on any mobile device.</p><p>Desktop version won't be shut down. As far as I understand, it will be possible to connect your mobile game to desktop game and use both platforms for playing.</p>","userRegistered":"1452494759007","userCommentsCount":"1009","userName":"Gandalf","createdDate":"1561706394183","editedDate":"0","id":"627864","entityId":"109031","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/vikings-war-of-clans/avatars/9.png"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"627864","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/817788/","commentUrl":"/en/comment/topic_631756/"},"strings":{"userRole":"","userId":"817788","contentDraftJs":"","contentHtml":"<p>Gandalf said:</p><br><blockquote><p>Nikitta said:</p><br><blockquote><p>Gandalf said:</p><br><blockquote>Contact support and they will provide all the instructions and details<br></blockquote><p>How do i contact support when all i get is an hour glass !!</p><br><br></blockquote><p><a href=\"//plarium-mobile-support.zendesk.com/hc/en-us/requests/new\" rel=\"nofollow ugc\" target=\"_blank\">https://plarium-mobile-support.zendesk.com/hc/en-us/requests/new</a></p><br><p>here is some information that I have-</p><br><p>'That message receive only those users who login at least once on any mobile device.</p><p>Desktop version won't be shut down. As far as I understand, it will be possible to connect your mobile game to desktop game and use both platforms for playing.</p></blockquote><br><p>Really, i just logged in, i have an empty castle and it wants me to start building a castle. Plarium DELETED my castle !!!!!!!!!!!!!!<br></p><br><p>How do i get all the money back i have spent on the castle that got deleted ?</p><br><br>","userRegistered":"1445634575943","userCommentsCount":"78","userName":"Nikitta","createdDate":"1562270697370","editedDate":"0","id":"631756","entityId":"109031","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/15149830.jpeg?v=1602632302"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"631756","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/3053565/","commentUrl":"/en/comment/topic_631827/"},"strings":{"userRole":"","userId":"3053565","contentDraftJs":"","contentHtml":"<div class=\"user-name\">Nikitta said:</div><br><blockquote><p>Gandalf said:</p><br><blockquote><p>Nikitta said:</p><br><blockquote><p>Gandalf said:</p><br><blockquote>Contact support and they will provide all the instructions and details<br></blockquote><p>How do i contact support when all i get is an hour glass !!</p><br><br></blockquote><p><a href=\"//plarium-mobile-support.zendesk.com/hc/en-us/requests/new\" rel=\"nofollow ugc\" target=\"_blank\">https://plarium-mobile-support.zendesk.com/hc/en-us/requests/new</a></p><br><p>here is some information that I have-</p><br><p>'That message receive only those users who login at least once on any mobile device.</p><p>Desktop version won't be shut down. As far as I understand, it will be possible to connect your mobile game to desktop game and use both platforms for playing.</p></blockquote><br><p>Really, i just logged in, i have an empty castle and it wants me to start building a castle. Plarium DELETED my castle !!!!!!!!!!!!!!<br></p><br><p>How do i get all the money back i have spent on the castle that got deleted ?</p><br><br></blockquote>Same here. I managed to play the game in the morning but come 7:00pm Manila Time on July 4 I got an empty castle.","userRegistered":"1530827907597","userCommentsCount":"15","userName":"FrostByte","createdDate":"1562278444443","editedDate":"0","id":"631827","entityId":"109031","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"//cnt-forum.plarium.com/file.bmp?url=https%3a%2f%2fs3.us-east-2.amazonaws.com%2fplarium-avatar%2f40551348.jpeg%3fv%3d1533016079&ava=1"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"631827","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1673096/","commentUrl":"/en/comment/topic_632096/"},"strings":{"userRole":"","userId":"1673096","contentDraftJs":"","contentHtml":"<p>All your castles are safe, just contact support to get the access back</p><p><a href=\"//plarium.com/forum/en/activity/?game=7&count=50\" target=\"_blank\">https://plarium.com/forum/en/activity/?game=7&count=50</a></p>","userRegistered":"1452494759007","userCommentsCount":"1009","userName":"Gandalf","createdDate":"1562308209593","editedDate":"0","id":"632096","entityId":"109031","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/vikings-war-of-clans/avatars/9.png"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"632096","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/817788/","commentUrl":"/en/comment/topic_632289/"},"strings":{"userRole":"","userId":"817788","contentDraftJs":"","contentHtml":"<p>Gandalf said:</p><br><blockquote><p>All your castles are safe, just contact support to get the access back</p><p><a href=\"//plarium.com/forum/en/activity/?game=7&count=50\" target=\"_blank\">https://plarium.com/forum/en/activity/?game=7&count=50</a></p></blockquote><p>Page not found</p><br><p>Sigh... No castle, all my stuff is gone.. and link says page not found..</p><br>Why do i need to contact anyone, they deleted my castle. Just stop breaking stuff plarium !!! And re instate my castle or give me a refund<br><br>","userRegistered":"1445634575943","userCommentsCount":"78","userName":"Nikitta","createdDate":"1562320478190","editedDate":"0","id":"632289","entityId":"109031","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/15149830.jpeg?v=1602632302"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"632289","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/4968017/","commentUrl":"/en/comment/topic_633180/"},"strings":{"userRole":"","userId":"4968017","contentDraftJs":"","contentHtml":"I have the same problem as well where I have to start off with an empty castle. I spent so much money on the game and now this happens. How can I get my castle back now? Also the link above just leads to page not found so where do I go now?","userRegistered":"1543160157077","userCommentsCount":"4","userName":"Трям","createdDate":"1562419601817","editedDate":"0","id":"633180","entityId":"109031","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/soldiers-inc/avatars/24.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"633180","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1673096/","commentUrl":"/en/comment/topic_633501/"},"strings":{"userRole":"","userId":"1673096","contentDraftJs":"","contentHtml":"<p>Sorry I added link to current page lol<br>your castle progress is all safe, do not worry<br></p><p>here you can find link to support<br></p><p><a href=\"//plarium.com/forum/en/stormfallrob/79_bug-reports/123607_bug-reporting-guidelines/\" target=\"_blank\">https://plarium.com/forum/en/stormfallrob/79_bug-reports/123607_bug-reporting-guidelines/</a></p>","userRegistered":"1452494759007","userCommentsCount":"1009","userName":"Gandalf","createdDate":"1562472560270","editedDate":"1562472600027","id":"633501","entityId":"109031","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/vikings-war-of-clans/avatars/9.png"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"633501","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/817788/","commentUrl":"/en/comment/topic_633940/"},"strings":{"userRole":"","userId":"817788","contentDraftJs":"","contentHtml":"<p>Gandalf said:</p><br><blockquote><p>Sorry I added link to current page lol<br>your castle progress is all safe, do not worry<br></p><p>here you can find link to support<br></p><p><a href=\"//plarium.com/forum/en/stormfallrob/79_bug-reports/123607_bug-reporting-guidelines/\" target=\"_blank\">https://plarium.com/forum/en/stormfallrob/79_bug-reports/123607_bug-reporting-guidelines/</a></p></blockquote><br><p>Can you provide a link to get the money spent on my castle refunded, i can not longer access the castle and have not been able to access the castle for four days.</p><br><br>","userRegistered":"1445634575943","userCommentsCount":"78","userName":"Nikitta","createdDate":"1562533776987","editedDate":"0","id":"633940","entityId":"109031","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/15149830.jpeg?v=1602632302"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"633940","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/4350092/","commentUrl":"/en/comment/topic_634001/"},"strings":{"userRole":"","userId":"4350092","contentDraftJs":"","contentHtml":"<p>Bug report. It seems related to Unity, access violation at mono.dll:</p><br><p><a href=\"//drive.google.com/drive/folders/12ljebVqG9_darqynmbANTd7fdAUf4WvY\" rel=\"nofollow ugc\" target=\"_blank\">https://drive.google.com/drive/folders/12ljebVqG9_darqynmbANTd7fdAUf4WvY</a><br></p><br><p>I checked google and it looks to be related to Unity itself.</p><br><br>","userRegistered":"1537937296840","userCommentsCount":"8","userName":"narverma ","createdDate":"1562550969887","editedDate":"0","id":"634001","entityId":"109031","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/throne-web/avatars/5.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"634001","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/3053565/","commentUrl":"/en/comment/topic_636995/"},"strings":{"userRole":"","userId":"3053565","contentDraftJs":"","contentHtml":"<div class=\"user-name\">FrostByte said:</div><br><blockquote><div class=\"user-name\">Nikitta said:</div><br><blockquote><p>Gandalf said:</p><br><blockquote><p>Nikitta said:</p><br><blockquote><p>Gandalf said:</p><br><blockquote>Contact support and they will provide all the instructions and details<br></blockquote><p>How do i contact support when all i get is an hour glass !!</p><br><br></blockquote><p><a href=\"//plarium-mobile-support.zendesk.com/hc/en-us/requests/new\" rel=\"nofollow ugc\" target=\"_blank\">https://plarium-mobile-support.zendesk.com/hc/en-us/requests/new</a></p><br><p>here is some information that I have-</p><br><p>'That message receive only those users who login at least once on any mobile device.</p><p>Desktop version won't be shut down. As far as I understand, it will be possible to connect your mobile game to desktop game and use both platforms for playing.</p></blockquote><br><p>Really, i just logged in, i have an empty castle and it wants me to start building a castle. Plarium DELETED my castle !!!!!!!!!!!!!!<br></p><br><p>How do i get all the money back i have spent on the castle that got deleted ?</p><br><br></blockquote>Same here. I managed to play the game in the morning but come 7:00pm Manila Time on July 4 I got an empty castle.</blockquote>Is Plarium really looking at solving our problem?... Already 1 week and still no desktop castle.","userRegistered":"1530827907597","userCommentsCount":"15","userName":"FrostByte","createdDate":"1562896681427","editedDate":"0","id":"636995","entityId":"109031","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"//cnt-forum.plarium.com/file.bmp?url=https%3a%2f%2fs3.us-east-2.amazonaws.com%2fplarium-avatar%2f40551348.jpeg%3fv%3d1533016079&ava=1"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"636995","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/7834857/","commentUrl":"/en/comment/topic_637271/"},"strings":{"userRole":"Admin","userId":"7834857","contentDraftJs":"","contentHtml":"Guys, all the issues should be fixed already. I do hope that the game is working fine on your end. ","userRegistered":"1551773821403","userCommentsCount":"842","userName":"Boris Shevchenko","createdDate":"1562924282303","editedDate":"0","id":"637271","entityId":"109031","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/vikings-war-of-clans/avatars/8.png"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"true","compositeId":"637271","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/4350092/","commentUrl":"/en/comment/topic_641071/"},"strings":{"userRole":"","userId":"4350092","contentDraftJs":"","contentHtml":"<p>Ok I found two new bugs:</p><br><p>[img]<a href=\"//snag.gy/l38iyU.jpg\" rel=\"nofollow ugc\" target=\"_blank\">https://snag.gy/l38iyU.jpg</a>[/img]</p><br><p>On PC, there are two spots where you cant put in defensive installations because the interface is blocking it.. The same goes for stoneheart interface.. they're covered up by the chat and normal menu buttons at the bottom.</p><br><p>[img]<a href=\"//snag.gy/uVOP53.jpg\" rel=\"nofollow ugc\" target=\"_blank\">https://snag.gy/uVOP53.jpg</a>[/img]</p><br><p>On my stoneheart castle eagle's nest, it shows a button to claim rewards, but clicking the CLAIM button doesn't do anything..</p>","userRegistered":"1537937296840","userCommentsCount":"8","userName":"narverma ","createdDate":"1563399697123","editedDate":"0","id":"641071","entityId":"109031","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/throne-web/avatars/5.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"641071","isDeleted":"false"},"repeaters":{}}]},"components":{}}},{"name":"wEditor","type":"wEditor","model":{"links":{},"strings":{"title":"Add title","shortText":"Add summary","buttonSave":"Post","buttonCancel":"Cancel","buttonComment":"Comment","timerTitle":"Set Post Date and Time","timerPlaceholder":"Schedule Post","buttonPreview":"Preview","timeUTC":"This post will go live using UTC [+0.00]","maxLength":"50000","errorTitleMinLength":"Min: 2 characters","errorTitleSearchMinLength":"Min: 3 characters","errorTitleMaxLength":"Max: 100 characters","errorShortTextMinLength":"Min: 2 characters","errorShortTextMaxLength":"Max: 350 characters","errorAltUploadMinImageLength":"Min: 2 characters","errorAltUploadMaxImageLength":"Max: 150 characters","errorSignatureMaxLength":"Max: 360 characters","errorCountryMaxLength":"Max: 256 characters","errorClanMaxLength":"Max: 20 characters","errorPreviewRequired":"Image required","errorMaxLength":"Max length: 50 000 characters. 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