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May 4, 2020, 03:4505/04/20
5
Wow plarium..... Maybe it's time to uninstall and give you an honest review of your support and game as a whole. Anyone reading this I encourage to give their opinion. App store, bbb, anywhere that is possible. I know I will be. 
May 6, 2020, 05:4805/06/20
12/31/17
2

I see down votes, dislikes and horrible ratings in many forums, and also a lot of complains about cheating, power abusing moderators and hacker.


Why do not just react and explain us the situation instead of just denying everything. 
NancyAdmin
May 6, 2020, 15:4805/06/20
07/09/19
1870

Tobi014 said:


Sadly there are truly a couple of things go wrong here.


First off all Plarium moderators are abusing there power and chat ban a lot of good behaving players for no reason in multiple chases. 


And secondly there are cheaters ruin the long-time game by short cutting it by cheating offensive units and/or ranking points.


In addition there was a case 2 days ago a holy castle from a fallen player got hacked and abused to attak without having the opportunity to attak him on return, the same league with the moderators that abused there power before.


Please react on that problem, things are urgent!! 

Hello, Lords and Ladies. 


Tobi014, thanks for emphasizing the main topics players are talking about in this thread. 



1. Please send screenshots of the chat history where we can check the legitimacy of a ban issued by a moderator. Please send them to our support department. 


2. If you are talking about the player with a nickname LaimoRus, most likely that he took benefits of a bug with Fireballs that has already been fixed in the latest release. As for the place he takes in Rankings at the moment, we are still investigating and working on this. 


3. It was a simple misunderstanding, as far as I know. The Castle's protection was removed and everyone can already attack that player.  





May 6, 2020, 17:1805/06/20
06/12/17
54
What is the best place to send the screenshots, you said support department but where is that exactly.
NancyAdmin
May 7, 2020, 11:2805/07/20
07/09/19
1870

Opici said:


What is the best place to send the screenshots, you said support department but where is that exactly.

You can do it via the game. Settings -> Guide -> Contact us -> Support bot 


May 9, 2020, 18:5205/09/20
06/12/17
54
Everyone that posted in this thread will take a finders fee for doing your guys work for you, sprinkle on a bit extra for the weeks of no comments (progress). Still need to either back track those accounts offensive rankings or just delete them for violating what is an obvious cheat. # winning
AnnabelleModerator
May 15, 2020, 04:1905/15/20
11/25/16
289
Opici said:

Everyone that posted in this thread will take a finders fee for doing your guys work for you, sprinkle on a bit extra for the weeks of no comments (progress). Still need to either back track those accounts offensive rankings or just delete them for violating what is an obvious cheat. # winning
Hi Opici, it is my understanding that this issue is being taken very seriously and is being dealt with presently. Thank you for your patience while the investigation was ongoing.
May 21, 2020, 16:3005/21/20
03/25/17
4
I spend a lot in this game, so I hope they find out to fix that
May 25, 2020, 16:0905/25/20
May 25, 2020, 16:30(edited)
07/31/15
11

Opici, excellent what you did. Cheating is becoming a virus that spreads. More and more bots appear and at first there was much secrecy about it, you thought that proposals are to rip you off, but more and more you encounter people that openly admit using it. Its disgusting and should stop. In your case you have stats and hopefully will identify the cheater, but how many of this is actually going on , under the radar ?Cheaters should not only be banned but presecuted , for acquring illegal , money equivalent ressources by cheating.

 
May 31, 2020, 14:4005/31/20
05/21/17
30
I thinks bot can't do as much point as those people where scoring so there where cheating for sure but it wasn't a bot. I went in there league and they were talking all the time so they are not bot. 🤷🏼‍♂️
Jun 9, 2020, 02:0706/09/20
06/12/17
54

It’s great that the bug has been taken care of, however it’s getting near a month since then and still see non-deserving players that cheated on the all time attack ranking. What is the timeline on this, please. 

AnnabelleModerator
Jun 12, 2020, 02:0906/12/20
11/25/16
289
Opici said:

It’s great that the bug has been taken care of, however it’s getting near a month since then and still see non-deserving players that cheated on the all time attack ranking. What is the timeline on this, please. 

Hi Opici, my understanding was that it had been taken care of by the developers. It could be an ongoing task since hackers will find their way to create new bots to cheat as soon as the others are shut down. My apologies and hopefully this matter can be dealt with and make the game fair for all. Kindly...
Jun 16, 2020, 04:5206/16/20
06/15/17
879

Nancy said:


Tobi014 said:


Sadly there are truly a couple of things go wrong here.


First off all Plarium moderators are abusing there power and chat ban a lot of good behaving players for no reason in multiple chases. 


And secondly there are cheaters ruin the long-time game by short cutting it by cheating offensive units and/or ranking points.


In addition there was a case 2 days ago a holy castle from a fallen player got hacked and abused to attak without having the opportunity to attak him on return, the same league with the moderators that abused there power before.


Please react on that problem, things are urgent!! 

Hello, Lords 


 


3. It was a simple misunderstanding, as far as I know. The Castle's protection was removed and everyone can already attack that player.  





Send me the coords 


;)
Jun 16, 2020, 16:3006/16/20
06/12/17
54
They either changed there name or left DMD. Another may still have coordinates
AnnabelleModerator
Jun 17, 2020, 08:3606/17/20
11/25/16
289
mimil said:

I thinks bot can't do as much point as those people where scoring so there where cheating for sure but it wasn't a bot. I went in there league and they were talking all the time so they are not bot. 🤷🏼‍♂️
Hi mimil, no one said they were bots...rather they may have been using a cheat hack/bot to get the scores they were obtaining
AnnabelleModerator
Jun 17, 2020, 08:3706/17/20
11/25/16
289
Opici said:

They either changed there name or left DMD. Another may still have coordinates
Hi Opici, if they do and you find them please report it
NancyAdmin
Jun 17, 2020, 13:3506/17/20
07/09/19
1870

Lords and Ladies, 


I would like to emphasize one more time that the bug that led to such consequences is already fixed. Also, we took all the possible measures against that Castle. Taking into account that the case was resolved, his thread is being closed. Thank you one more time for your help. Enjoy the game! 
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