Give it some time, he tends to get drunk and pass out on weekends. He'll usually wake up and respond sometime next week though.Alina Phoenix said:
If you reported a bug or asked a question regarding your account and haven't got any response, then please send a ticket id in PM to Lord Oberon. He will check why no response was sent.
No response from Lord Oberon either.
BiohazarD said:
Red said:
Give it some time, he tends to get drunk and pass out on weekends. He'll usually wake up and respond sometime next week though.Alina Phoenix said:
If you reported a bug or asked a question regarding your account and haven't got any response, then please send a ticket id in PM to Lord Oberon. He will check why no response was sent.
No response from Lord Oberon either.
How could my reply to the post above be removed as "trolling" when it was triggered by Biohazard's comment about Oberin being drunk? Is it double standards for mods and players in this regard....
Red said:
The way Plarium handles account hijacking and the bots is my reason for not feeling money spent is secure here. When I can do nothing wrong and still get hosed by foul play, with no recourse, I take my money elsewhere, simple as that.
You are not alone Red. I don't find attempts by Plarium representatives to censor discussion at all helpful. Everybody knows that sending support tickets gets you nowhere fast. And if you don't like their decisions, then they direct you to this Oberon character who's obviously too busy to respond to mere mortals.
I understand that Mods are volunteers and am cool with that. But should they be dealing with Plarium's livelihood? That is, the paying player.
Surely somebody gets paid in this joint and has responsibility to the consumer? And not just some glorified social media manager. Now that would be a person worth raising our concerns with
Trentos said:
Red said:
The way Plarium handles account hijacking and the bots is my reason for not feeling money spent is secure here. When I can do nothing wrong and still get hosed by foul play, with no recourse, I take my money elsewhere, simple as that.
You are not alone Red. I don't find attempts by Plarium representatives to censor discussion at all helpful. Everybody knows that sending support tickets gets you nowhere fast. And if you don't like their decisions, then they direct you to this Oberon character who's obviously too busy to respond to mere mortals.
I understand that Mods are volunteers and am cool with that. But should they be dealing with Plarium's livelihood? That is, the paying player.
Surely somebody gets paid in this joint and has responsibility to the consumer? And not just some glorified social media manager. Now that would be a person worth raising our concerns with
To be fair, Plarium is not the only pay to win game company that has bad customer support. A great many of these games seem to have low customer satisfaction (based on reading complaints on the BBB website). It is rather interesting that there are fewer consumer protections in pay to win games than in any brick and mortar store.
Sounds like he's just the shining example for us all. Remind me not to invite Oberon to my castle for a drink. The dragons are quite mischievious and would pull pranks on anyone who is passed out drunk.Give it some time, he tends to get drunk and pass out on weekends. He'll usually wake up and respond sometime next week though.
Gadheras said:
BiohazarD said:
Red said:
Give it some time, he tends to get drunk and pass out on weekends. He'll usually wake up and respond sometime next week though.Alina Phoenix said:
If you reported a bug or asked a question regarding your account and haven't got any response, then please send a ticket id in PM to Lord Oberon. He will check why no response was sent.
No response from Lord Oberon either.
How could my reply to the post above be removed as "trolling" when it was triggered by Biohazard's comment about Oberin being drunk? Is it double standards for mods and players in this regard....
To re-instate my original response, without the attached image.. "maybe oberon is to busy remove pen marks put on his face while being passed out drunk"...
Hello.
The reason of the post deletion was sent to you in PM.
Please note that according to the Forum rules the decisions of CM, moderators or Support team can't be discussed on Forum.
Further comments with the discussion of the post removal will be deleted.
Red said:
BiohazarD said:
Sounds like he's just the shining example for us all. Remind me not to invite Oberon to my castle for a drink. The dragons are quite mischievious and would pull pranks on anyone who is passed out drunk.
Give it some time, he tends to get drunk and pass out on weekends. He'll usually wake up and respond sometime next week though.
Hello, my Lady.
Lord Oberon should have replied to your request already.
He is trying to reply every day, but as we all, he can have a weekend. Still, when the weekend is over, he comes back and helps players with their requests :)I messaged him on Friday, got a response on Tuesday, still no response from Plarium Support on the ticket I submitted...which is the same lack of response I had before messaging Oberon. So, how was that helpful?Red said:
BiohazarD said:
Sounds like he's just the shining example for us all. Remind me not to invite Oberon to my castle for a drink. The dragons are quite mischievious and would pull pranks on anyone who is passed out drunk.
Give it some time, he tends to get drunk and pass out on weekends. He'll usually wake up and respond sometime next week though.Hello, my Lady.
Lord Oberon should have replied to your request already.
He is trying to reply every day, but as we all, he can have a weekend. Still, when the weekend is over, he comes back and helps players with their requests :)
Well, you got to chat with Oberon, didn't you? Maybe you haven't paid enough tax (sapphires) to warrant support yet? :pAlina Phoenix said:I messaged him on Friday, got a response on Tuesday, still no response from Plarium Support on the ticket I submitted...which is the same lack of response I had before messaging Oberon. So, how was that helpful?Red said:
BiohazarD said:
Sounds like he's just the shining example for us all. Remind me not to invite Oberon to my castle for a drink. The dragons are quite mischievious and would pull pranks on anyone who is passed out drunk.
Give it some time, he tends to get drunk and pass out on weekends. He'll usually wake up and respond sometime next week though.Hello, my Lady.
Lord Oberon should have replied to your request already.
He is trying to reply every day, but as we all, he can have a weekend. Still, when the weekend is over, he comes back and helps players with their requests :)
You should try submitting another ticket to support, sometimes things get lost in the filing system or something.Alina Phoenix said:I messaged him on Friday, got a response on Tuesday, still no response from Plarium Support on the ticket I submitted...which is the same lack of response I had before messaging Oberon. So, how was that helpful?Red said:
BiohazarD said:
Sounds like he's just the shining example for us all. Remind me not to invite Oberon to my castle for a drink. The dragons are quite mischievious and would pull pranks on anyone who is passed out drunk.
Give it some time, he tends to get drunk and pass out on weekends. He'll usually wake up and respond sometime next week though.Hello, my Lady.
Lord Oberon should have replied to your request already.
He is trying to reply every day, but as we all, he can have a weekend. Still, when the weekend is over, he comes back and helps players with their requests :)
Most other games, that just create more problems, because suddenly you have multiple people looking into your issues. Doesn't necessary make it more effective (the more cooks, the more mess). Now the question is, does more than 1 person work at customer support at Plarium? Do the have a working ticket system at all?Red said:You should try submitting another ticket to support, sometimes things get lost in the filing system or something.Alina Phoenix said:I messaged him on Friday, got a response on Tuesday, still no response from Plarium Support on the ticket I submitted...which is the same lack of response I had before messaging Oberon. So, how was that helpful?Red said:
BiohazarD said:
Sounds like he's just the shining example for us all. Remind me not to invite Oberon to my castle for a drink. The dragons are quite mischievious and would pull pranks on anyone who is passed out drunk.
Give it some time, he tends to get drunk and pass out on weekends. He'll usually wake up and respond sometime next week though.Hello, my Lady.
Lord Oberon should have replied to your request already.
He is trying to reply every day, but as we all, he can have a weekend. Still, when the weekend is over, he comes back and helps players with their requests :)
If something got lost, wouldn't Oberon tell me the ticket number can't be found or doesn't exist? Most games will chastise a player for opening more than one ticket for same issue because it wastes their resources having twice as many people send you the cut and paste response to let you know they are "looking into it".Red said:You should try submitting another ticket to support, sometimes things get lost in the filing system or something.Alina Phoenix said:I messaged him on Friday, got a response on Tuesday, still no response from Plarium Support on the ticket I submitted...which is the same lack of response I had before messaging Oberon. So, how was that helpful?Red said:
BiohazarD said:
Sounds like he's just the shining example for us all. Remind me not to invite Oberon to my castle for a drink. The dragons are quite mischievious and would pull pranks on anyone who is passed out drunk.
Give it some time, he tends to get drunk and pass out on weekends. He'll usually wake up and respond sometime next week though.Hello, my Lady.
Lord Oberon should have replied to your request already.
He is trying to reply every day, but as we all, he can have a weekend. Still, when the weekend is over, he comes back and helps players with their requests :)
Red said:
BiohazarD said:
If something got lost, wouldn't Oberon tell me the ticket number can't be found or doesn't exist? Most games will chastise a player for opening more than one ticket for same issue because it wastes their resources having twice as many people send you the cut and paste response to let you know they are "looking into it".Red said:
You should try submitting another ticket to support, sometimes things get lost in the filing system or something.Alina Phoenix said:
I messaged him on Friday, got a response on Tuesday, still no response from Plarium Support on the ticket I submitted...which is the same lack of response I had before messaging Oberon. So, how was that helpful?Red said:
BiohazarD said:
Sounds like he's just the shining example for us all. Remind me not to invite Oberon to my castle for a drink. The dragons are quite mischievious and would pull pranks on anyone who is passed out drunk.
Give it some time, he tends to get drunk and pass out on weekends. He'll usually wake up and respond sometime next week though.Hello, my Lady.
Lord Oberon should have replied to your request already.
He is trying to reply every day, but as we all, he can have a weekend. Still, when the weekend is over, he comes back and helps players with their requests :)
Hello.
Your ticket wasn't lost. As I can see, you just got a reply on it :)
Gadheras said:
BiohazarD said:
Most other games, that just create more problems, because suddenly you have multiple people looking into your issues. Doesn't necessary make it more effective (the more cooks, the more mess). Now the question is, does more than 1 person work at customer support at Plarium? Do the have a working ticket system at all?Red said:
You should try submitting another ticket to support, sometimes things get lost in the filing system or something.Alina Phoenix said:
I messaged him on Friday, got a response on Tuesday, still no response from Plarium Support on the ticket I submitted...which is the same lack of response I had before messaging Oberon. So, how was that helpful?Red said:
BiohazarD said:
Sounds like he's just the shining example for us all. Remind me not to invite Oberon to my castle for a drink. The dragons are quite mischievious and would pull pranks on anyone who is passed out drunk.
Give it some time, he tends to get drunk and pass out on weekends. He'll usually wake up and respond sometime next week though.Hello, my Lady.
Lord Oberon should have replied to your request already.
He is trying to reply every day, but as we all, he can have a weekend. Still, when the weekend is over, he comes back and helps players with their requests :)
Hello.
> does more than 1 person work at customer support at Plarium?
Yes, more than 1 person is working in our Support Team.
> Do they have a working ticket system at all?
Yes, they have. Tickets are checked and replied by a Support team representative. Sometimes, they just need more time to reply to your request.
Red said:
BiohazarD said:
If something got lost, wouldn't Oberon tell me the ticket number can't be found or doesn't exist? Most games will chastise a player for opening more than one ticket for same issue because it wastes their resources having twice as many people send you the cut and paste response to let you know they are "looking into it".Red said:
You should try submitting another ticket to support, sometimes things get lost in the filing system or something.Alina Phoenix said:
I messaged him on Friday, got a response on Tuesday, still no response from Plarium Support on the ticket I submitted...which is the same lack of response I had before messaging Oberon. So, how was that helpful?Red said:
BiohazarD said:
Sounds like he's just the shining example for us all. Remind me not to invite Oberon to my castle for a drink. The dragons are quite mischievious and would pull pranks on anyone who is passed out drunk.
Give it some time, he tends to get drunk and pass out on weekends. He'll usually wake up and respond sometime next week though.Hello, my Lady.
Lord Oberon should have replied to your request already.
He is trying to reply every day, but as we all, he can have a weekend. Still, when the weekend is over, he comes back and helps players with their requests :)
I don't know what Oberon can or can't see in the system, but I would think so.
I kind of assumed they just had a support bot to send those responses, it's nice to know somebody actually takes the time to do it manually :P
BiohazarD said:
I don't know what Oberon can or can't see in the system, but I would think so.
I kind of assumed they just had a support bot to send those responses, it's nice to know somebody actually takes the time to do it manually :P
Don't know if its a bot or if its manual cut/paste. I just know that regardless of what name they "sign" it with, in most games, I see word for word identical responses, right down to the typos and grammatical errors.
Plarium puts a new spin on the poor support with the VIP program. VIP member submits a ticket to support and they're just told to talk to their VIP rep...but if the VIP rep had resolved the issue, I wouldn't have wasted my time with a ticket. Thanks for nothing, Plarium.
Red said:
BiohazarD said:
I don't know what Oberon can or can't see in the system, but I would think so.
I kind of assumed they just had a support bot to send those responses, it's nice to know somebody actually takes the time to do it manually :P
Don't know if its a bot or if its manual cut/paste. I just know that regardless of what name they "sign" it with, in most games, I see word for word identical responses, right down to the typos and grammatical errors.
Plarium puts a new spin on the poor support with the VIP program. VIP member submits a ticket to support and they're just told to talk to their VIP rep...but if the VIP rep had resolved the issue, I wouldn't have wasted my time with a ticket. Thanks for nothing, Plarium.
Hello.
You got the final reply regarding this situation from your VIP agent as well as from Support team and Lord Oberon.
To avoid spamming, this topic is closed.
