May 5, 2019, 16:1605/05/19
04/17/15
2
I am trying to run Plarium Play on my Mac. After installation is completed successfully, and every time I try to run it, it crashes immediately. Any help would be appreciated
Loading issues
Search
May 8, 2019, 13:3805/08/19
05/08/19
1
The game never fully loads. The loading has been getting worse and worse to the point now it never finishes loading. It's very difficult to play. Others I know have had issues as well. I've used different browsers, cleared out all history, temp files, cache, and still no change. I have spent money on this game recently and now I can't even play it. This needs to be fixed or return my money because I can't use what I payed for.
May 14, 2019, 09:0605/14/19
2
game does not load
May 15, 2019, 00:1805/15/19
12/09/17
1
When I log in on plarium play... I put in my e-mail and password then click to enter game and it says pending...... and will not let me into the game. So I end up playing on plarium.com.
Anyone else with same problems login in?Jun 7, 2019, 08:4706/07/19
09/06/15
2
Good morning administrators.
On 26 May I try to login and and game stuck before I could reset my app some commands are already made(ex.spie send to near castles,hero equipment braking)I’ve send several tickets with directly settings from game and right now I got an answer saying (svetlana,il team support)not even a word on what happened not even nothing so now I’ll continue to send you all my screenshots To prove that something happened to game that day and I’m one of probably many victims of that black outAgent HelgaTechnical Support
Jun 9, 2019, 15:4706/09/19
1258
Dear Lords and Ladies,
If the game does not load in the browser, please complete all the steps from the first post.
If the game stops loading at 80% in the Plarium Play Application, I am sorry for this temporary inconvenience. Our developers are working on a fix. Please use browser version for now.
Jul 9, 2019, 11:2807/09/19
01/11/16
1
Hello support person,
Today your servers did a reset and maintenance.
When it was over, I logged on and my account was reset back 6-8 months, to level 30. YIKES!
I play StormFall – Age of War – my user name is JJF – [email protected] - had achieved level 91.
Can you fix this problem please!
J Fountain,
Sensors Safety Products, Inc.
919-278-7737 ext. 260
Jul 10, 2019, 10:3107/10/19
Jul 10, 2019, 10:54(edited)
02/25/18
3
I am having problem to login , it say to clear cach and contact support if it not work.
I cleared well , check at browser problems , check few things in windows OS and finnally rebooted.
Nothing of that change the login problem.
I check at other sites , everything work normally with and without plugins (flash in this case).
I checked with and without private mode (firefox) , no difference.
Well i do not know what to do more , everything seem normal everywhere.
What next ?
-------------------------------
Forget it , it solve by itself 20 minute lather ...
DeletedTechnical Support
Jul 10, 2019, 15:4707/10/19
399
JJF said:
Hello support person,
Today your servers did a reset and maintenance.
When it was over, I logged on and my account was reset back 6-8 months, to level 30. YIKES!
I play StormFall – Age of War – my user name is JJF – [email protected] - had achieved level 91.
Can you fix this problem please!
J Fountain,
Sensors Safety Products, Inc.
919-278-7737 ext. 260
Hello,
Please make sure that you are still on the same server. As I see, you have different game progress on 2 servers, both level 30 and 91.Jul 15, 2019, 04:3107/15/19
1
I have tried for 29 days to login to my level 98 castle cords 2810 -70 it is still there but i cannot get in -- I am in The Walking Dead league on The Dark Plains . Can you please help me -- oh and a new castle came up it its place but i want to login my castle not the new one . I have been working on my castle for 2 years now and want back in -- thank you
Marie Patton BarrettDeletedTechnical Support
Jul 21, 2019, 14:3607/21/19
Jul 21, 2019, 14:36(edited)
399
Hello!
Account issues are handled individually. Please submit a ticket to our Support Team using this link.
Aug 1, 2019, 19:2008/01/19
Aug 7, 2019, 17:45(edited)
03/12/17
5
Hello i have been playing stormfall age of war on my ipad for over a year now.. and it works great up until a few days ago. I can login using my account however the game will not load ... the screen remains black... i have followed all the recommendations and options for loading issues and nothing seems to work.. i've also gone to adobe flash site and checked whether flash is functioning on the puffin browser and it is. any suggestions on how i can once again play this game the way i have been for so long. ?
ps yes my game load on plarium play app... but using that is not an option with an ipad.
IS ANYONE FROM PLARIUM SUPPORT EVERY GOING TO ANSWER MY QUESTION?
Aug 8, 2019, 10:0408/08/19
1
Your suggested comments
The platform you play on = (Facebook)
The server where you play = (The Dark Plain)
The feature that causes the issue (my food keeps resetting to zero. (I believe it has something to do with the League Fortress Knowledge resetting or not working correctly)
The exact steps you performed before the bug arose; = ( I waited 7 days before I became an official member of the league and this bug happen, while I was waiting I was using Production Resources +25% to keep my food positive)
Any special conditions that caused the bug to appear = (the food amount is incorrect, if I do have food and I try to buy some troops it will say “ Not enough Resources”)
What should have happened; = it won’t let me buy anything the requires food
What actually happened. = it won’t let me buy anything (ie troops or building upgrades)
Aug 10, 2019, 02:0208/10/19
1
Hi Toby,
I have the exact same problem as you with using Puffin Pro. It started about a week ago, the menu appears at the top but the main screen stays blank and I can't do anything. I have tried 3 seperate iPhones and a iPad in case it was a device issue but they all have the same identical fault.
I have deleted, re-installed, re-sync multiple times all to no avail.
Is anybody else having or had this issue with Puffin Pro in the last week or so? And has someone found a solution?
My account works fine and I can play the game as normal on a laptop through Chrome or the Plarium Play App just hardly ever get on one to play like I used to.
Jeff
Sep 2, 2019, 20:2609/02/19
03/12/17
5
Yes Jeff and NO ONE from Plarium will even answer us.. such B S having these kind of issues dealt with in the forum.. THEY ARE NOT DEALT WITH. .you cant even get a response from them or a comment.
Sep 10, 2019, 23:5009/10/19
02/21/16
126
Toby said:
Yes Jeff and NO ONE from Plarium will even answer us.. such B S having these kind of issues dealt with in the forum.. THEY ARE NOT DEALT WITH. .you cant even get a response from them or a comment.
I suggest you start a New bug report for issue instead of reviving an old topic that puts your complaint on page 4
Sep 11, 2019, 02:0609/11/19
02/07/16
9
Getting;
HTTP Error 503. The service is unavailable.
When trying to start Plarium Play
Sep 11, 2019, 02:3809/11/19
Sep 11, 2019, 02:39(edited)
08/17/16
26
Hey Rich, the service was out for about 3 hours, so you got that message. My problem is - the service is back on and I cannot access my account thru Plarium Play because my email is not recognized anymore. Can you please fix this, soon?
I CAN access my account thru the browser, so the problem is not universal, but specific to Plarium Play.
Oct 13, 2019, 23:3610/13/19
06/20/15
23
Plarium app not working on Mac OS 10.15 Catalina, is it 64bit ????
Playing on Macbook Pro MacOS 10.15 Catalina was working on 10.14 Mojave
Oct 20, 2019, 14:5810/20/19
Oct 20, 2019, 15:04(edited)
06/25/15
7
Unable to run the plarium play, it goes to open then blanks out after two seconds. It runs on my other computer and both are windows 10 64bit systems. I'm able to play through Plarium.com
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