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9 10 11 12 13 14 15

Sarah Barrett

Jan 26, 2021, 06:4001/26/21

04/28/15

Well a lot of our league cannot set up Plarium play -- I see where if noone helps our Marshal our league will fold :( The game says we are in but we can't login . What can we do ?

Cro ratnik

Jan 26, 2021, 13:4801/26/21

12/16/20

I can't enter the game either, tried troubleshooting, including cache reset, reinstall and AV disable but it stays at loading screen 99%. Yesterday it was working fine.

oko

Jan 29, 2021, 10:5201/29/21

05/11/14

I can't change the mail address

does not accept the password

Wesley Pringle

Jan 29, 2021, 13:3201/29/21

02/22/16

1846

You must start a topic in the area below Please read this first so you will know what is required in a Bug report so that we may help you https://plarium.com/forum/en/stormfall-age-of-war/50_bug-reports/84409_creating-a-bug-report/

Mary XII.

Feb 5, 2021, 11:0402/05/21

01/23/20

loading issues

https://prnt.sc/ydw408

farwol's crown, server 3, plarium

Paul

Feb 5, 2021, 12:5702/05/21

Game freezes constantly.

Lucifer

Feb 5, 2021, 13:3202/05/21

Game lag really bad. Game keeps stopping working completely. I reload works for not long then stops working again.

Paul

Feb 5, 2021, 20:1802/05/21

Still not working right keep crashing.

wkruchas

Feb 12, 2021, 23:1602/12/21

09/07/17

HI I have a ticket open for two days and have not heard anything back, I have been playing for 5 years and my account got reset back to level 1. Can you guys fix it please.

ticket # 2743485

Wesley Pringle

Feb 14, 2021, 15:5602/14/21

02/22/16

1846

wkruchas

HI I have a ticket open for two days and have not heard anything back, I have been playing for 5 years and my account got reset back to level 1. Can you guys fix it please.

ticket # 2743485

Hello Replies can take from 7-10 Days to be answered Please let me know if your Ticket hasn't Been answered by then and I can then have it checked. Sorry for the inconvenience.

Wesley Pringle

Feb 14, 2021, 16:0502/14/21

Feb 14, 2021, 16:07(edited)

02/22/16

1846

Have you checked to make sure your on the correct server ? Server 1 Is The Dark Plains Server 2 Is Untamed Lands and server 3 Is Farwol's Crown

At the top of the Castle it should have one of those Names

Click on it and it will show you the Path to the other servers It could be that your Castle is there.

Just start a build and as fast as you can click on the server change before the Building completes.

Let me know if this does not help

Deleted

Feb 26, 2021, 01:2402/26/21

Hi,

loading to 99% then nothing since 3 days. tried to re install, followed all steps but same

Deleted

Feb 26, 2021, 01:2602/26/21

BTW i submitt tickets with no feeback.

Daemon

Mar 4, 2021, 12:3703/04/21

12/14/15

Issues with game since last update, when the game loads past 99%, which too be fair is 8/10 times I log on. Game is unresponsive and you have to click on everything 100 times to do anything. Maybe your tech team could look into this. Not getting past 99% at the mo.

Daniel Nicholson

Apr 1, 2021, 02:1004/01/21

08/25/20

Attempting to build occult troops on battle pass causes game to lock up. Battle pass setting for all other troops work just not occult troops

Edwin Davis

Apr 2, 2021, 13:0804/02/21

12/15/20

Unable to load game at all. Tried all troubleshooting issues as stated by you inc reset cache. Unistalled program, reinstalled and all I get is a 'Plarium Play' screen that never updates and is stuck there. This also happened after I had brought up all my troops from the Catcoombs to the Castle to participate in the weekly brawl.

Please don't ask me for technical information, my knowledge is limited. I just enjoy playing the game.

AlinaCommunity Manager

Apr 6, 2021, 11:4404/06/21

05/21/19

3510

Daniel Nicholson

Attempting to build occult troops on battle pass causes game to lock up. Battle pass setting for all other troops work just not occult troops

Hi, Daniel! It was a time-limited bug that was fixed quickly. Thanks for reporting it!

AlinaCommunity Manager

Apr 6, 2021, 11:4504/06/21

05/21/19

3510

Edwin Davis

Please don't ask me for technical information, my knowledge is limited. I just enjoy playing the game.

Hello, Edwin! Have you managed to update the app or not? 🙂

Allan Morenside

Apr 11, 2021, 12:5704/11/21

08/22/18

please need help

Allan Morenside

Apr 11, 2021, 12:5904/11/21

08/22/18

Alina

Hello, Edwin! Have you managed to update the app or not? 🙂

Same for me...😠

9 10 11 12 13 14 15

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Or upgrade your Windows version to the higher one.\",\"type\":\"ordered-list-item\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":161,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":0,\"length\":161,\"style\":\"bgcolor-transparent\"},{\"offset\":0,\"length\":161,\"style\":\"fontsize-12pt\"},{\"offset\":0,\"length\":161,\"style\":\"fontfamily-Arial\"}],\"entityRanges\":[],\"data\":{}},{\"key\":\"97vqs\",\"text\":\"For Windows users, check if the newest version of NET. Framework is installed on your PC. You can find it here.\",\"type\":\"ordered-list-item\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":111,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":0,\"length\":111,\"style\":\"bgcolor-transparent\"},{\"offset\":0,\"length\":111,\"style\":\"fontsize-12pt\"},{\"offset\":0,\"length\":111,\"style\":\"fontfamily-Arial\"},{\"offset\":106,\"length\":4,\"style\":\"color-rgb(17,85,204)\"}],\"entityRanges\":[{\"offset\":106,\"length\":4,\"key\":4}],\"data\":{}},{\"key\":\"10our\",\"text\":\"If you have problems installing the application, please temporarily disable the antivirus protection on your PC.\",\"type\":\"ordered-list-item\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":112,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":0,\"length\":112,\"style\":\"bgcolor-transparent\"},{\"offset\":0,\"length\":112,\"style\":\"fontsize-12pt\"},{\"offset\":0,\"length\":112,\"style\":\"fontfamily-Arial\"}],\"entityRanges\":[],\"data\":{}},{\"key\":\"f42ji\",\"text\":\"Sometimes installing and enabling a VPN on your PC may also help to enter the game.\",\"type\":\"ordered-list-item\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":83,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":0,\"length\":83,\"style\":\"bgcolor-transparent\"},{\"offset\":0,\"length\":83,\"style\":\"fontsize-12pt\"},{\"offset\":0,\"length\":83,\"style\":\"fontfamily-Arial\"}],\"entityRanges\":[],\"data\":{}},{\"key\":\"dpi9t\",\"text\":\"If the issue persists, please find the \\\"pp_log.txt\\\" file and send it to our Support team. You should find that file at this address:\",\"type\":\"ordered-list-item\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":132,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":0,\"length\":132,\"style\":\"bgcolor-transparent\"},{\"offset\":0,\"length\":132,\"style\":\"fontsize-12pt\"},{\"offset\":0,\"length\":132,\"style\":\"fontfamily-Arial\"},{\"offset\":40,\"length\":10,\"style\":\"color-rgb(17,85,204)\"}],\"entityRanges\":[{\"offset\":40,\"length\":10,\"key\":5}],\"data\":{}},{\"key\":\"1mi60\",\"text\":\"For Microsoft Windows:\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":22,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":0,\"length\":22,\"style\":\"bgcolor-transparent\"},{\"offset\":0,\"length\":22,\"style\":\"fontsize-12pt\"},{\"offset\":0,\"length\":22,\"style\":\"fontfamily-Arial\"},{\"offset\":0,\"length\":22,\"style\":\"ITALIC\"}],\"entityRanges\":[],\"data\":{\"text-align\":\"justify\"}},{\"key\":\"1slm9\",\"text\":\"C:\\\\Users\\\\~Your username~\\\\AppData\\\\Local\\\\Plarium\\\\PlariumPlay\\\\pp_log.txt\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":69,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":0,\"length\":69,\"style\":\"bgcolor-transparent\"},{\"offset\":0,\"length\":69,\"style\":\"fontsize-12pt\"},{\"offset\":0,\"length\":69,\"style\":\"fontfamily-Arial\"}],\"entityRanges\":[],\"data\":{\"text-align\":\"justify\"}},{\"key\":\"1co46\",\"text\":\"For Mac OS X:\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":13,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":0,\"length\":13,\"style\":\"bgcolor-transparent\"},{\"offset\":0,\"length\":13,\"style\":\"fontsize-12pt\"},{\"offset\":0,\"length\":13,\"style\":\"fontfamily-Arial\"},{\"offset\":0,\"length\":13,\"style\":\"ITALIC\"}],\"entityRanges\":[],\"data\":{\"text-align\":\"justify\"}},{\"key\":\"c62p1\",\"text\":\"/Users/~Your username~/Documents/PlariumPlay/pp_log.txt\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":55,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":0,\"length\":55,\"style\":\"bgcolor-transparent\"},{\"offset\":0,\"length\":55,\"style\":\"fontsize-12pt\"},{\"offset\":0,\"length\":55,\"style\":\"fontfamily-Arial\"}],\"entityRanges\":[],\"data\":{\"text-align\":\"justify\"}},{\"key\":\"6gqu3\",\"text\":\" \",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{\"text-align\":\"justify\"}},{\"key\":\"c04pq\",\"text\":\"Note: Windows users can also access the folder containing the log file by going to the Plarium Play Settings, scrolling to the “Troubleshooting” section, and clicking “Show log file”.\\n\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":5,\"style\":\"bgcolor-rgb(255,255,255)\"},{\"offset\":6,\"length\":177,\"style\":\"bgcolor-rgb(255,255,255)\"},{\"offset\":0,\"length\":5,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":6,\"length\":177,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":0,\"length\":5,\"style\":\"bgcolor-transparent\"},{\"offset\":6,\"length\":177,\"style\":\"bgcolor-transparent\"},{\"offset\":0,\"length\":5,\"style\":\"fontsize-12pt\"},{\"offset\":6,\"length\":177,\"style\":\"fontsize-12pt\"},{\"offset\":0,\"length\":5,\"style\":\"fontfamily-Arial\"},{\"offset\":6,\"length\":177,\"style\":\"fontfamily-Arial\"},{\"offset\":0,\"length\":4,\"style\":\"BOLD\"}],\"entityRanges\":[],\"data\":{\"text-align\":\"justify\"}},{\"key\":\"2ok71\",\"text\":\"The game elements are not displayed/ are displayed incorrectly/ Longtime response to actions in the game/ The game is lagging  \\n\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":127,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":0,\"length\":127,\"style\":\"bgcolor-transparent\"},{\"offset\":0,\"length\":127,\"style\":\"fontsize-12pt\"},{\"offset\":0,\"length\":127,\"style\":\"fontfamily-Arial\"},{\"offset\":0,\"length\":127,\"style\":\"BOLD\"},{\"offset\":0,\"length\":127,\"style\":\"UNDERLINE\"},{\"offset\":0,\"length\":127,\"style\":\"ITALIC\"}],\"entityRanges\":[],\"data\":{\"text-align\":\"justify\"}},{\"key\":\"18i4d\",\"text\":\"This issue can be related to the DNS settings or to the restrictions of your regional network provider. Solution: \\n\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":114,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":0,\"length\":114,\"style\":\"bgcolor-transparent\"},{\"offset\":0,\"length\":114,\"style\":\"fontsize-12pt\"},{\"offset\":0,\"length\":114,\"style\":\"fontfamily-Arial\"}],\"entityRanges\":[],\"data\":{\"text-align\":\"justify\"}},{\"key\":\"e8v3h\",\"text\":\"Clear cache in Plarium Play (Settings -> Reset cache).\",\"type\":\"ordered-list-item\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":54,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":0,\"length\":54,\"style\":\"bgcolor-transparent\"},{\"offset\":0,\"length\":54,\"style\":\"fontsize-12pt\"},{\"offset\":0,\"length\":54,\"style\":\"fontfamily-Arial\"},{\"offset\":0,\"length\":54,\"style\":\"color-rgb(5,5,5)\"}],\"entityRanges\":[],\"data\":{}},{\"key\":\"400t7\",\"text\":\"Change DNS settings.\",\"type\":\"ordered-list-item\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":20,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":0,\"length\":20,\"style\":\"bgcolor-transparent\"},{\"offset\":0,\"length\":20,\"style\":\"fontsize-12pt\"},{\"offset\":0,\"length\":20,\"style\":\"fontfamily-Arial\"},{\"offset\":0,\"length\":19,\"style\":\"color-rgb(17,85,204)\"}],\"entityRanges\":[{\"offset\":0,\"length\":19,\"key\":6}],\"data\":{}},{\"key\":\"131li\",\"text\":\"Installing and enabling a VPN on your PC may also help.\\n\",\"type\":\"ordered-list-item\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":55,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":0,\"length\":55,\"style\":\"bgcolor-transparent\"},{\"offset\":0,\"length\":55,\"style\":\"fontsize-12pt\"},{\"offset\":0,\"length\":55,\"style\":\"fontfamily-Arial\"}],\"entityRanges\":[],\"data\":{}},{\"key\":\"b7kbd\",\"text\":\"If the troubleshoots given above dіd not help, please submit a request to our Support Team by using this link.\\n\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":78,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":90,\"length\":10,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":109,\"length\":1,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":0,\"length\":110,\"style\":\"bgcolor-transparent\"},{\"offset\":0,\"length\":110,\"style\":\"fontsize-12pt\"},{\"offset\":0,\"length\":110,\"style\":\"fontfamily-Arial\"},{\"offset\":78,\"length\":12,\"style\":\"color-rgb(17,85,204)\"},{\"offset\":100,\"length\":9,\"style\":\"color-rgb(17,85,204)\"}],\"entityRanges\":[{\"offset\":78,\"length\":12,\"key\":7},{\"offset\":100,\"length\":9,\"key\":8}],\"data\":{\"text-align\":\"justify\"}}],\"entityMap\":{\"0\":{\"type\":\"LINK\",\"mutability\":\"MUTABLE\",\"data\":{\"url\":\"https://support.microsoft.com/en-us/help/4028054/windows-10-repair-or-remove-programs\",\"title\":\"<span style=\\\"font-size:12pt;font-family:Arial;color:#1155cc;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:underline;-webkit-text-decoration-skip:none;text-decoration-skip-ink:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\\\">PC</span>\",\"targetOption\":\"\",\"_map\":{\"type\":\"LINK\",\"mutability\":\"MUTABLE\",\"data\":{\"url\":\"https://support.microsoft.com/en-us/help/4028054/windows-10-repair-or-remove-programs\",\"title\":\"<span style=\\\"font-size:12pt;font-family:Arial;color:#1155cc;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:underline;-webkit-text-decoration-skip:none;text-decoration-skip-ink:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\\\">PC</span>\",\"targetOption\":\"\"}}}},\"1\":{\"type\":\"LINK\",\"mutability\":\"MUTABLE\",\"data\":{\"url\":\"https://support.apple.com/guide/mac-help/install-and-uninstall-other-apps-mh35835/mac\",\"title\":\"<span style=\\\"font-size:12pt;font-family:Arial;color:#1155cc;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:underline;-webkit-text-decoration-skip:none;text-decoration-skip-ink:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\\\">Mac</span><span style=\\\"font-size:12pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\\\">.</span><span style=\\\"font-size:12pt;font-family:Arial;color:#027aff;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\\\"><br></span>\",\"targetOption\":\"\",\"_map\":{\"type\":\"LINK\",\"mutability\":\"MUTABLE\",\"data\":{\"url\":\"https://support.apple.com/guide/mac-help/install-and-uninstall-other-apps-mh35835/mac\",\"title\":\"<span style=\\\"font-size:12pt;font-family:Arial;color:#1155cc;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:underline;-webkit-text-decoration-skip:none;text-decoration-skip-ink:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\\\">Mac</span><span style=\\\"font-size:12pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\\\">.</span><span style=\\\"font-size:12pt;font-family:Arial;color:#027aff;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\\\"><br></span>\",\"targetOption\":\"\"}}}},\"2\":{\"type\":\"LINK\",\"mutability\":\"MUTABLE\",\"data\":{\"url\":\"https://plarium.com/en/plarium-play/\",\"title\":\"<span style=\\\"font-size:12pt;font-family:Arial;color:#1155cc;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:underline;-webkit-text-decoration-skip:none;text-decoration-skip-ink:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\\\">here</span>\",\"targetOption\":\"\",\"_map\":{\"type\":\"LINK\",\"mutability\":\"MUTABLE\",\"data\":{\"url\":\"https://plarium.com/en/plarium-play/\",\"title\":\"<span style=\\\"font-size:12pt;font-family:Arial;color:#1155cc;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:underline;-webkit-text-decoration-skip:none;text-decoration-skip-ink:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\\\">here</span>\",\"targetOption\":\"\"}}}},\"3\":{\"type\":\"LINK\",\"mutability\":\"MUTABLE\",\"data\":{\"url\":\"https://plariumsupport.zendesk.com/hc/en-us/articles/115002340389-How-to-check-and-change-DNS-settings\",\"title\":\"<span style=\\\"font-size:12pt;font-family:Arial;color:#1155cc;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:underline;-webkit-text-decoration-skip:none;text-decoration-skip-ink:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\\\">Change DNS settings</span>\",\"targetOption\":\"\",\"_map\":{\"type\":\"LINK\",\"mutability\":\"MUTABLE\",\"data\":{\"url\":\"https://plariumsupport.zendesk.com/hc/en-us/articles/115002340389-How-to-check-and-change-DNS-settings\",\"title\":\"<span style=\\\"font-size:12pt;font-family:Arial;color:#1155cc;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:underline;-webkit-text-decoration-skip:none;text-decoration-skip-ink:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\\\">Change DNS settings</span>\",\"targetOption\":\"\"}}}},\"4\":{\"type\":\"LINK\",\"mutability\":\"MUTABLE\",\"data\":{\"url\":\"https://dotnet.microsoft.com/download/dotnet-framework/net48\",\"title\":\"<span style=\\\"font-size:12pt;font-family:Arial;color:#1155cc;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:underline;-webkit-text-decoration-skip:none;text-decoration-skip-ink:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\\\">here</span>\",\"targetOption\":\"\",\"_map\":{\"type\":\"LINK\",\"mutability\":\"MUTABLE\",\"data\":{\"url\":\"https://dotnet.microsoft.com/download/dotnet-framework/net48\",\"title\":\"<span style=\\\"font-size:12pt;font-family:Arial;color:#1155cc;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:underline;-webkit-text-decoration-skip:none;text-decoration-skip-ink:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\\\">here</span>\",\"targetOption\":\"\"}}}},\"5\":{\"type\":\"LINK\",\"mutability\":\"MUTABLE\",\"data\":{\"url\":\"https://plarium-play-faq.zendesk.com/hc/en-us/articles/360008492000-My-game-won-t-load-How-do-I-fix-it-\",\"title\":\"<span style=\\\"font-size:12pt;font-family:Arial;color:#1155cc;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:underline;-webkit-text-decoration-skip:none;text-decoration-skip-ink:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\\\">pp_log.txt</span>\",\"targetOption\":\"\",\"_map\":{\"type\":\"LINK\",\"mutability\":\"MUTABLE\",\"data\":{\"url\":\"https://plarium-play-faq.zendesk.com/hc/en-us/articles/360008492000-My-game-won-t-load-How-do-I-fix-it-\",\"title\":\"<span style=\\\"font-size:12pt;font-family:Arial;color:#1155cc;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:underline;-webkit-text-decoration-skip:none;text-decoration-skip-ink:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\\\">pp_log.txt</span>\",\"targetOption\":\"\"}}}},\"6\":{\"type\":\"LINK\",\"mutability\":\"MUTABLE\",\"data\":{\"url\":\"https://plariumsupport.zendesk.com/hc/en-us/articles/115002340389-How-to-check-and-change-DNS-settings\",\"title\":\"<span style=\\\"font-size:12pt;font-family:Arial;color:#1155cc;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:underline;-webkit-text-decoration-skip:none;text-decoration-skip-ink:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\\\">Change DNS settings</span>\",\"targetOption\":\"\",\"_map\":{\"type\":\"LINK\",\"mutability\":\"MUTABLE\",\"data\":{\"url\":\"https://plariumsupport.zendesk.com/hc/en-us/articles/115002340389-How-to-check-and-change-DNS-settings\",\"title\":\"<span style=\\\"font-size:12pt;font-family:Arial;color:#1155cc;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:underline;-webkit-text-decoration-skip:none;text-decoration-skip-ink:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\\\">Change DNS settings</span>\",\"targetOption\":\"\"}}}},\"7\":{\"type\":\"LINK\",\"mutability\":\"MUTABLE\",\"data\":{\"url\":\"https://social-support.plarium.com/hc/en-us/requests/new\",\"title\":\"<span 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link</span>\",\"targetOption\":\"\"}}}}}}","contentHtml":"","createdDate":"1534862280000","folderId":"50","id":"108573","authorId":"1794866","authorRegistered":"","authorName":"Deleted","authorBanId":""},"images":{"authorAvatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/common/avatars/default_avatar.jpg"}},"template_options":{"isLiked":"false","subscribeId":"","isSubscribed":"false","viewsCount":"21354","commentsCount":"325","likesCount":"5","authorCommentsCount":"4521","isHidden":"false","isClosed":"true","pinnedStatus":"false"},"repeaters":{"achievements":[]},"components":{}}},{"name":"wComments","type":"wComments","model":{"links":{"baseUrl":"/en/stormfall-age-of-war/50_bug-reports/108573_loading-issues-18/"},"strings":{"userIdText":"Forum ID:","userRegisteredText":"Joined:","userCommentsCountText":"Comments:","buttonReply":"Reply","buttonQuote":"Quote","buttonExpandOriginal":"Show quote thread","buttonCollapseOriginal":"Hide quote 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If the connection is lost at some stage, the signal won’t be delivered and will return to the sender (i.e. your game client).\\n\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":366,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":0,\"length\":366,\"style\":\"bgcolor-transparent\"},{\"offset\":0,\"length\":366,\"style\":\"fontsize-12pt\"},{\"offset\":0,\"length\":366,\"style\":\"fontfamily-Arial\"}],\"entityRanges\":[],\"data\":{\"text-align\":\"justify\"}},{\"key\":\"2nn1g\",\"text\":\"To make the process of solving the issue easier and faster, we have collected all known solutions in one article for you.\\n\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":121,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":0,\"length\":121,\"style\":\"bgcolor-transparent\"},{\"offset\":0,\"length\":121,\"style\":\"fontsize-12pt\"},{\"offset\":0,\"length\":121,\"style\":\"fontfamily-Arial\"}],\"entityRanges\":[],\"data\":{\"text-align\":\"justify\"}},{\"key\":\"b62gm\",\"text\":\"Ultimate Loading Troubleshoot\\n\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":29,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":0,\"length\":29,\"style\":\"bgcolor-transparent\"},{\"offset\":0,\"length\":29,\"style\":\"fontsize-12pt\"},{\"offset\":0,\"length\":29,\"style\":\"fontfamily-Arial\"},{\"offset\":0,\"length\":29,\"style\":\"ITALIC\"},{\"offset\":0,\"length\":29,\"style\":\"UNDERLINE\"},{\"offset\":0,\"length\":29,\"style\":\"BOLD\"}],\"entityRanges\":[],\"data\":{\"text-align\":\"justify\"}},{\"key\":\"cgksk\",\"text\":\"The game does not load/ Error upon login/ The loading screen got stuck at 99%/ Black or White screen\\n\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":100,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":0,\"length\":100,\"style\":\"bgcolor-transparent\"},{\"offset\":0,\"length\":100,\"style\":\"fontsize-12pt\"},{\"offset\":0,\"length\":100,\"style\":\"fontfamily-Arial\"}],\"entityRanges\":[],\"data\":{\"text-align\":\"justify\"}},{\"key\":\"5nuis\",\"text\":\"Clear cache in Plarium Play. 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USERNAME refers to your macOS user name.\",\"type\":\"ordered-list-item\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":36,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":37,\"length\":4,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":42,\"length\":158,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":0,\"length\":36,\"style\":\"bgcolor-transparent\"},{\"offset\":37,\"length\":4,\"style\":\"bgcolor-transparent\"},{\"offset\":42,\"length\":158,\"style\":\"bgcolor-transparent\"},{\"offset\":0,\"length\":36,\"style\":\"fontsize-12pt\"},{\"offset\":37,\"length\":4,\"style\":\"fontsize-12pt\"},{\"offset\":42,\"length\":158,\"style\":\"fontsize-12pt\"},{\"offset\":0,\"length\":36,\"style\":\"fontfamily-Arial\"},{\"offset\":37,\"length\":4,\"style\":\"fontfamily-Arial\"},{\"offset\":42,\"length\":158,\"style\":\"fontfamily-Arial\"},{\"offset\":0,\"length\":36,\"style\":\"bgcolor-rgb(255,255,255)\"},{\"offset\":37,\"length\":4,\"style\":\"bgcolor-rgb(255,255,255)\"},{\"offset\":42,\"length\":158,\"style\":\"bgcolor-rgb(255,255,255)\"},{\"offset\":33,\"length\":2,\"style\":\"color-rgb(17,85,204)\"},{\"offset\":37,\"length\":3,\"style\":\"color-rgb(17,85,204)\"}],\"entityRanges\":[{\"offset\":33,\"length\":2,\"key\":0},{\"offset\":37,\"length\":4,\"key\":1}],\"data\":{}},{\"key\":\"co8lt\",\"text\":\"Download the latest version of Plarium Play here.\",\"type\":\"ordered-list-item\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":49,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":0,\"length\":49,\"style\":\"bgcolor-transparent\"},{\"offset\":0,\"length\":49,\"style\":\"fontsize-12pt\"},{\"offset\":0,\"length\":49,\"style\":\"fontfamily-Arial\"},{\"offset\":0,\"length\":49,\"style\":\"bgcolor-rgb(255,255,255)\"},{\"offset\":44,\"length\":4,\"style\":\"color-rgb(17,85,204)\"}],\"entityRanges\":[{\"offset\":44,\"length\":4,\"key\":2}],\"data\":{}},{\"key\":\"1oe75\",\"text\":\"Change DNS settings.\",\"type\":\"ordered-list-item\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":20,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":0,\"length\":20,\"style\":\"bgcolor-transparent\"},{\"offset\":0,\"length\":20,\"style\":\"fontsize-12pt\"},{\"offset\":0,\"length\":20,\"style\":\"fontfamily-Arial\"},{\"offset\":0,\"length\":19,\"style\":\"color-rgb(17,85,204)\"}],\"entityRanges\":[{\"offset\":0,\"length\":19,\"key\":3}],\"data\":{}},{\"key\":\"55mp3\",\"text\":\"For Windows users, please install all the Windows 7 updates that are available in \\\"Windows Update\\\" on your PC. Or upgrade your Windows version to the higher one.\",\"type\":\"ordered-list-item\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":161,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":0,\"length\":161,\"style\":\"bgcolor-transparent\"},{\"offset\":0,\"length\":161,\"style\":\"fontsize-12pt\"},{\"offset\":0,\"length\":161,\"style\":\"fontfamily-Arial\"}],\"entityRanges\":[],\"data\":{}},{\"key\":\"97vqs\",\"text\":\"For Windows users, check if the newest version of NET. Framework is installed on your PC. You can find it here.\",\"type\":\"ordered-list-item\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":111,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":0,\"length\":111,\"style\":\"bgcolor-transparent\"},{\"offset\":0,\"length\":111,\"style\":\"fontsize-12pt\"},{\"offset\":0,\"length\":111,\"style\":\"fontfamily-Arial\"},{\"offset\":106,\"length\":4,\"style\":\"color-rgb(17,85,204)\"}],\"entityRanges\":[{\"offset\":106,\"length\":4,\"key\":4}],\"data\":{}},{\"key\":\"10our\",\"text\":\"If you have problems installing the application, please temporarily disable the antivirus protection on your PC.\",\"type\":\"ordered-list-item\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":112,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":0,\"length\":112,\"style\":\"bgcolor-transparent\"},{\"offset\":0,\"length\":112,\"style\":\"fontsize-12pt\"},{\"offset\":0,\"length\":112,\"style\":\"fontfamily-Arial\"}],\"entityRanges\":[],\"data\":{}},{\"key\":\"f42ji\",\"text\":\"Sometimes installing and enabling a VPN on your PC may also help to enter the game.\",\"type\":\"ordered-list-item\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":83,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":0,\"length\":83,\"style\":\"bgcolor-transparent\"},{\"offset\":0,\"length\":83,\"style\":\"fontsize-12pt\"},{\"offset\":0,\"length\":83,\"style\":\"fontfamily-Arial\"}],\"entityRanges\":[],\"data\":{}},{\"key\":\"dpi9t\",\"text\":\"If the issue persists, please find the \\\"pp_log.txt\\\" file and send it to our Support team. You should find that file at this address:\",\"type\":\"ordered-list-item\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":132,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":0,\"length\":132,\"style\":\"bgcolor-transparent\"},{\"offset\":0,\"length\":132,\"style\":\"fontsize-12pt\"},{\"offset\":0,\"length\":132,\"style\":\"fontfamily-Arial\"},{\"offset\":40,\"length\":10,\"style\":\"color-rgb(17,85,204)\"}],\"entityRanges\":[{\"offset\":40,\"length\":10,\"key\":5}],\"data\":{}},{\"key\":\"1mi60\",\"text\":\"For Microsoft Windows:\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":22,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":0,\"length\":22,\"style\":\"bgcolor-transparent\"},{\"offset\":0,\"length\":22,\"style\":\"fontsize-12pt\"},{\"offset\":0,\"length\":22,\"style\":\"fontfamily-Arial\"},{\"offset\":0,\"length\":22,\"style\":\"ITALIC\"}],\"entityRanges\":[],\"data\":{\"text-align\":\"justify\"}},{\"key\":\"1slm9\",\"text\":\"C:\\\\Users\\\\~Your username~\\\\AppData\\\\Local\\\\Plarium\\\\PlariumPlay\\\\pp_log.txt\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":69,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":0,\"length\":69,\"style\":\"bgcolor-transparent\"},{\"offset\":0,\"length\":69,\"style\":\"fontsize-12pt\"},{\"offset\":0,\"length\":69,\"style\":\"fontfamily-Arial\"}],\"entityRanges\":[],\"data\":{\"text-align\":\"justify\"}},{\"key\":\"1co46\",\"text\":\"For Mac OS X:\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":13,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":0,\"length\":13,\"style\":\"bgcolor-transparent\"},{\"offset\":0,\"length\":13,\"style\":\"fontsize-12pt\"},{\"offset\":0,\"length\":13,\"style\":\"fontfamily-Arial\"},{\"offset\":0,\"length\":13,\"style\":\"ITALIC\"}],\"entityRanges\":[],\"data\":{\"text-align\":\"justify\"}},{\"key\":\"c62p1\",\"text\":\"/Users/~Your username~/Documents/PlariumPlay/pp_log.txt\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":55,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":0,\"length\":55,\"style\":\"bgcolor-transparent\"},{\"offset\":0,\"length\":55,\"style\":\"fontsize-12pt\"},{\"offset\":0,\"length\":55,\"style\":\"fontfamily-Arial\"}],\"entityRanges\":[],\"data\":{\"text-align\":\"justify\"}},{\"key\":\"6gqu3\",\"text\":\" \",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{\"text-align\":\"justify\"}},{\"key\":\"c04pq\",\"text\":\"Note: Windows users can also access the folder containing the log file by going to the Plarium Play Settings, scrolling to the “Troubleshooting” section, and clicking “Show log file”.\\n\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":5,\"style\":\"bgcolor-rgb(255,255,255)\"},{\"offset\":6,\"length\":177,\"style\":\"bgcolor-rgb(255,255,255)\"},{\"offset\":0,\"length\":5,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":6,\"length\":177,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":0,\"length\":5,\"style\":\"bgcolor-transparent\"},{\"offset\":6,\"length\":177,\"style\":\"bgcolor-transparent\"},{\"offset\":0,\"length\":5,\"style\":\"fontsize-12pt\"},{\"offset\":6,\"length\":177,\"style\":\"fontsize-12pt\"},{\"offset\":0,\"length\":5,\"style\":\"fontfamily-Arial\"},{\"offset\":6,\"length\":177,\"style\":\"fontfamily-Arial\"},{\"offset\":0,\"length\":4,\"style\":\"BOLD\"}],\"entityRanges\":[],\"data\":{\"text-align\":\"justify\"}},{\"key\":\"2ok71\",\"text\":\"The game elements are not displayed/ are displayed incorrectly/ Longtime response to actions in the game/ The game is lagging  \\n\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":127,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":0,\"length\":127,\"style\":\"bgcolor-transparent\"},{\"offset\":0,\"length\":127,\"style\":\"fontsize-12pt\"},{\"offset\":0,\"length\":127,\"style\":\"fontfamily-Arial\"},{\"offset\":0,\"length\":127,\"style\":\"BOLD\"},{\"offset\":0,\"length\":127,\"style\":\"UNDERLINE\"},{\"offset\":0,\"length\":127,\"style\":\"ITALIC\"}],\"entityRanges\":[],\"data\":{\"text-align\":\"justify\"}},{\"key\":\"18i4d\",\"text\":\"This issue can be related to the DNS settings or to the restrictions of your regional network provider. Solution: \\n\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":114,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":0,\"length\":114,\"style\":\"bgcolor-transparent\"},{\"offset\":0,\"length\":114,\"style\":\"fontsize-12pt\"},{\"offset\":0,\"length\":114,\"style\":\"fontfamily-Arial\"}],\"entityRanges\":[],\"data\":{\"text-align\":\"justify\"}},{\"key\":\"e8v3h\",\"text\":\"Clear cache in Plarium Play (Settings -> Reset cache).\",\"type\":\"ordered-list-item\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":54,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":0,\"length\":54,\"style\":\"bgcolor-transparent\"},{\"offset\":0,\"length\":54,\"style\":\"fontsize-12pt\"},{\"offset\":0,\"length\":54,\"style\":\"fontfamily-Arial\"},{\"offset\":0,\"length\":54,\"style\":\"color-rgb(5,5,5)\"}],\"entityRanges\":[],\"data\":{}},{\"key\":\"400t7\",\"text\":\"Change DNS settings.\",\"type\":\"ordered-list-item\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":20,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":0,\"length\":20,\"style\":\"bgcolor-transparent\"},{\"offset\":0,\"length\":20,\"style\":\"fontsize-12pt\"},{\"offset\":0,\"length\":20,\"style\":\"fontfamily-Arial\"},{\"offset\":0,\"length\":19,\"style\":\"color-rgb(17,85,204)\"}],\"entityRanges\":[{\"offset\":0,\"length\":19,\"key\":6}],\"data\":{}},{\"key\":\"131li\",\"text\":\"Installing and enabling a VPN on your PC may also help.\\n\",\"type\":\"ordered-list-item\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":55,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":0,\"length\":55,\"style\":\"bgcolor-transparent\"},{\"offset\":0,\"length\":55,\"style\":\"fontsize-12pt\"},{\"offset\":0,\"length\":55,\"style\":\"fontfamily-Arial\"}],\"entityRanges\":[],\"data\":{}},{\"key\":\"b7kbd\",\"text\":\"If the troubleshoots given above dіd not help, please submit a request to our Support Team by using this link.\\n\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[{\"offset\":0,\"length\":78,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":90,\"length\":10,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":109,\"length\":1,\"style\":\"color-rgb(0,0,0)\"},{\"offset\":0,\"length\":110,\"style\":\"bgcolor-transparent\"},{\"offset\":0,\"length\":110,\"style\":\"fontsize-12pt\"},{\"offset\":0,\"length\":110,\"style\":\"fontfamily-Arial\"},{\"offset\":78,\"length\":12,\"style\":\"color-rgb(17,85,204)\"},{\"offset\":100,\"length\":9,\"style\":\"color-rgb(17,85,204)\"}],\"entityRanges\":[{\"offset\":78,\"length\":12,\"key\":7},{\"offset\":100,\"length\":9,\"key\":8}],\"data\":{\"text-align\":\"justify\"}}],\"entityMap\":{\"0\":{\"type\":\"LINK\",\"mutability\":\"MUTABLE\",\"data\":{\"url\":\"https://support.microsoft.com/en-us/help/4028054/windows-10-repair-or-remove-programs\",\"title\":\"<span style=\\\"font-size:12pt;font-family:Arial;color:#1155cc;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:underline;-webkit-text-decoration-skip:none;text-decoration-skip-ink:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\\\">PC</span>\",\"targetOption\":\"\",\"_map\":{\"type\":\"LINK\",\"mutability\":\"MUTABLE\",\"data\":{\"url\":\"https://support.microsoft.com/en-us/help/4028054/windows-10-repair-or-remove-programs\",\"title\":\"<span style=\\\"font-size:12pt;font-family:Arial;color:#1155cc;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:underline;-webkit-text-decoration-skip:none;text-decoration-skip-ink:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\\\">PC</span>\",\"targetOption\":\"\"}}}},\"1\":{\"type\":\"LINK\",\"mutability\":\"MUTABLE\",\"data\":{\"url\":\"https://support.apple.com/guide/mac-help/install-and-uninstall-other-apps-mh35835/mac\",\"title\":\"<span style=\\\"font-size:12pt;font-family:Arial;color:#1155cc;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:underline;-webkit-text-decoration-skip:none;text-decoration-skip-ink:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\\\">Mac</span><span style=\\\"font-size:12pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\\\">.</span><span style=\\\"font-size:12pt;font-family:Arial;color:#027aff;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\\\"><br></span>\",\"targetOption\":\"\",\"_map\":{\"type\":\"LINK\",\"mutability\":\"MUTABLE\",\"data\":{\"url\":\"https://support.apple.com/guide/mac-help/install-and-uninstall-other-apps-mh35835/mac\",\"title\":\"<span style=\\\"font-size:12pt;font-family:Arial;color:#1155cc;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:underline;-webkit-text-decoration-skip:none;text-decoration-skip-ink:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\\\">Mac</span><span style=\\\"font-size:12pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\\\">.</span><span style=\\\"font-size:12pt;font-family:Arial;color:#027aff;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\\\"><br></span>\",\"targetOption\":\"\"}}}},\"2\":{\"type\":\"LINK\",\"mutability\":\"MUTABLE\",\"data\":{\"url\":\"https://plarium.com/en/plarium-play/\",\"title\":\"<span style=\\\"font-size:12pt;font-family:Arial;color:#1155cc;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:underline;-webkit-text-decoration-skip:none;text-decoration-skip-ink:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\\\">here</span>\",\"targetOption\":\"\",\"_map\":{\"type\":\"LINK\",\"mutability\":\"MUTABLE\",\"data\":{\"url\":\"https://plarium.com/en/plarium-play/\",\"title\":\"<span style=\\\"font-size:12pt;font-family:Arial;color:#1155cc;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:underline;-webkit-text-decoration-skip:none;text-decoration-skip-ink:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\\\">here</span>\",\"targetOption\":\"\"}}}},\"3\":{\"type\":\"LINK\",\"mutability\":\"MUTABLE\",\"data\":{\"url\":\"https://plariumsupport.zendesk.com/hc/en-us/articles/115002340389-How-to-check-and-change-DNS-settings\",\"title\":\"<span style=\\\"font-size:12pt;font-family:Arial;color:#1155cc;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:underline;-webkit-text-decoration-skip:none;text-decoration-skip-ink:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\\\">Change DNS settings</span>\",\"targetOption\":\"\",\"_map\":{\"type\":\"LINK\",\"mutability\":\"MUTABLE\",\"data\":{\"url\":\"https://plariumsupport.zendesk.com/hc/en-us/articles/115002340389-How-to-check-and-change-DNS-settings\",\"title\":\"<span style=\\\"font-size:12pt;font-family:Arial;color:#1155cc;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:underline;-webkit-text-decoration-skip:none;text-decoration-skip-ink:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\\\">Change DNS settings</span>\",\"targetOption\":\"\"}}}},\"4\":{\"type\":\"LINK\",\"mutability\":\"MUTABLE\",\"data\":{\"url\":\"https://dotnet.microsoft.com/download/dotnet-framework/net48\",\"title\":\"<span style=\\\"font-size:12pt;font-family:Arial;color:#1155cc;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:underline;-webkit-text-decoration-skip:none;text-decoration-skip-ink:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\\\">here</span>\",\"targetOption\":\"\",\"_map\":{\"type\":\"LINK\",\"mutability\":\"MUTABLE\",\"data\":{\"url\":\"https://dotnet.microsoft.com/download/dotnet-framework/net48\",\"title\":\"<span style=\\\"font-size:12pt;font-family:Arial;color:#1155cc;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:underline;-webkit-text-decoration-skip:none;text-decoration-skip-ink:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\\\">here</span>\",\"targetOption\":\"\"}}}},\"5\":{\"type\":\"LINK\",\"mutability\":\"MUTABLE\",\"data\":{\"url\":\"https://plarium-play-faq.zendesk.com/hc/en-us/articles/360008492000-My-game-won-t-load-How-do-I-fix-it-\",\"title\":\"<span style=\\\"font-size:12pt;font-family:Arial;color:#1155cc;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:underline;-webkit-text-decoration-skip:none;text-decoration-skip-ink:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\\\">pp_log.txt</span>\",\"targetOption\":\"\",\"_map\":{\"type\":\"LINK\",\"mutability\":\"MUTABLE\",\"data\":{\"url\":\"https://plarium-play-faq.zendesk.com/hc/en-us/articles/360008492000-My-game-won-t-load-How-do-I-fix-it-\",\"title\":\"<span style=\\\"font-size:12pt;font-family:Arial;color:#1155cc;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:underline;-webkit-text-decoration-skip:none;text-decoration-skip-ink:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\\\">pp_log.txt</span>\",\"targetOption\":\"\"}}}},\"6\":{\"type\":\"LINK\",\"mutability\":\"MUTABLE\",\"data\":{\"url\":\"https://plariumsupport.zendesk.com/hc/en-us/articles/115002340389-How-to-check-and-change-DNS-settings\",\"title\":\"<span style=\\\"font-size:12pt;font-family:Arial;color:#1155cc;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:underline;-webkit-text-decoration-skip:none;text-decoration-skip-ink:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\\\">Change DNS settings</span>\",\"targetOption\":\"\",\"_map\":{\"type\":\"LINK\",\"mutability\":\"MUTABLE\",\"data\":{\"url\":\"https://plariumsupport.zendesk.com/hc/en-us/articles/115002340389-How-to-check-and-change-DNS-settings\",\"title\":\"<span style=\\\"font-size:12pt;font-family:Arial;color:#1155cc;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:underline;-webkit-text-decoration-skip:none;text-decoration-skip-ink:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;\\\">Change DNS settings</span>\",\"targetOption\":\"\"}}}},\"7\":{\"type\":\"LINK\",\"mutability\":\"MUTABLE\",\"data\":{\"url\":\"https://social-support.plarium.com/hc/en-us/requests/new\",\"title\":\"<span 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Game keeps stopping working completely. I reload works for not long then stops working again. \",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}}],\"entityMap\":{}}","contentHtml":"","userRegistered":"","userCommentsCount":"11","userName":"Lucifer","createdDate":"1612531961050","editedDate":"0","id":"838424","entityId":"108573","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/raid-desktop/avatars/27.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"838424","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1270041/","commentUrl":"/en/comment/topic_838493/"},"strings":{"userRole":"","userId":"1270041","contentDraftJs":"{\"blocks\":[{\"key\":\"1e8pe\",\"text\":\"Still not working right keep crashing.\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}}],\"entityMap\":{}}","contentHtml":"","userRegistered":"","userCommentsCount":"9","userName":"Paul ","createdDate":"1612556297333","editedDate":"0","id":"838493","entityId":"108573","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/pirates/avatars/15.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"838493","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/9787087/","commentUrl":"/en/comment/topic_839578/"},"strings":{"userRole":"","userId":"9787087","contentDraftJs":"{\"blocks\":[{\"key\":\"658ba\",\"text\":\"\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}},{\"key\":\"idfn\",\"text\":\"i\",\"type\":\"atomic\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[{\"offset\":0,\"length\":1,\"key\":0}],\"data\":{}},{\"key\":\"fprcg\",\"text\":\"HI I have a ticket open for two days and have not heard anything back, I have been playing for 5 years and my account got reset back to level 1. Can you guys fix it please.\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}},{\"key\":\"35vd9\",\"text\":\"ticket # 2743485\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}},{\"key\":\"e36ho\",\"text\":\"\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}},{\"key\":\"5sg7n\",\"text\":\"\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}}],\"entityMap\":{\"0\":{\"type\":\"IMAGE\",\"mutability\":\"IMMUTABLE\",\"data\":{\"height\":\"auto\",\"width\":\"auto\",\"alt\":\"\",\"src\":\"https://plarium.com/forum/multimedia/F648F6F9-29F1-4CDF-B4ED-CC58A51273B3\"}}}}","contentHtml":"","userRegistered":"1504744720437","userCommentsCount":"1","userName":"wkruchas","createdDate":"1613171791393","editedDate":"0","id":"839578","entityId":"108573","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/sparta/avatars/10.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"839578","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1162852/","commentUrl":"/en/comment/topic_839776/"},"strings":{"userRole":"","userId":"1162852","contentDraftJs":"{\"blocks\":[{\"key\":\"6ovjb\",\"text\":\"Hello Replies can take from 7-10 Days to be answered Please let me know if your Ticket hasn't Been answered by then and I can then have it checked. Sorry for the inconvenience.\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}}],\"entityMap\":{}}","contentHtml":"","userRegistered":"1456103790537","userCommentsCount":"1846","userName":"Wesley Pringle","createdDate":"1613318183413","editedDate":"0","id":"839776","entityId":"108573","likesCount":"0","quotedId":"839578","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/stormfall-rise-of-balur/avatars/avatar_4.png"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"839776","isDeleted":"false"},"repeaters":{"quoteList":[{"links":{"authorUrl":"/en/profile/9787087/"},"strings":{"contentDraftJs":"{\"blocks\":[{\"key\":\"658ba\",\"text\":\"\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}},{\"key\":\"idfn\",\"text\":\"i\",\"type\":\"atomic\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[{\"offset\":0,\"length\":1,\"key\":0}],\"data\":{}},{\"key\":\"fprcg\",\"text\":\"HI I have a ticket open for two days and have not heard anything back, I have been playing for 5 years and my account got reset back to level 1. Can you guys fix it please.\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}},{\"key\":\"35vd9\",\"text\":\"ticket # 2743485\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}},{\"key\":\"e36ho\",\"text\":\"\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}},{\"key\":\"5sg7n\",\"text\":\"\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}}],\"entityMap\":{\"0\":{\"type\":\"IMAGE\",\"mutability\":\"IMMUTABLE\",\"data\":{\"height\":\"auto\",\"width\":\"auto\",\"alt\":\"\",\"src\":\"https://plarium.com/forum/multimedia/F648F6F9-29F1-4CDF-B4ED-CC58A51273B3\"}}}}","contentHtml":"","userName":"wkruchas"},"images":{},"template_options":{"compositeId":"839578"},"repeaters":{}}]}},{"links":{"authorUrl":"/en/profile/1162852/","commentUrl":"/en/comment/topic_839778/"},"strings":{"userRole":"","userId":"1162852","contentDraftJs":"{\"blocks\":[{\"key\":\"5b9js\",\"text\":\"Have you checked to make sure your on the correct server ? Server 1 Is The Dark Plains Server 2 Is Untamed Lands and server 3 Is Farwol's Crown \",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}},{\"key\":\"5cdg7\",\"text\":\"At the top of the Castle it should have one of those Names\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}},{\"key\":\"bkfq3\",\"text\":\"\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}},{\"key\":\"9t1sp\",\"text\":\"i\",\"type\":\"atomic\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[{\"offset\":0,\"length\":1,\"key\":0}],\"data\":{}},{\"key\":\"6f3ak\",\"text\":\"Click on it and it will show you the Path to the other servers It could be that your Castle is there.\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}},{\"key\":\"duvak\",\"text\":\" Just start a build and as fast as you can click on the  server change  before the Building completes.\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}},{\"key\":\"54b1k\",\"text\":\"Let me know if this does not help \",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}},{\"key\":\"2v0o0\",\"text\":\"\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}}],\"entityMap\":{\"0\":{\"type\":\"IMAGE\",\"mutability\":\"IMMUTABLE\",\"data\":{\"height\":\"auto\",\"width\":\"auto\",\"alt\":\"\",\"src\":\"https://plarium.com/forum/multimedia/7FDF56C1-33B5-416B-936D-7E9FADFBDA6D\"}}}}","contentHtml":"","userRegistered":"1456103790537","userCommentsCount":"1846","userName":"Wesley Pringle","createdDate":"1613318739707","editedDate":"1613318825670","id":"839778","entityId":"108573","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/stormfall-rise-of-balur/avatars/avatar_4.png"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"839778","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/9794737/","commentUrl":"/en/comment/topic_841530/"},"strings":{"userRole":"","userId":"9794737","contentDraftJs":"{\"blocks\":[{\"key\":\"1c51b\",\"text\":\"Hi,\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}},{\"key\":\"dpq7g\",\"text\":\"loading to 99% then nothing since 3 days. tried to re install, followed all steps but same\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}}],\"entityMap\":{}}","contentHtml":"","userRegistered":"","userCommentsCount":"2","userName":"Deleted","createdDate":"1614302665393","editedDate":"0","id":"841530","entityId":"108573","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/common/avatars/default_avatar.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"841530","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/9794737/","commentUrl":"/en/comment/topic_841531/"},"strings":{"userRole":"","userId":"9794737","contentDraftJs":"{\"blocks\":[{\"key\":\"fr4dd\",\"text\":\"BTW i submitt tickets with no feeback.\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}}],\"entityMap\":{}}","contentHtml":"","userRegistered":"","userCommentsCount":"2","userName":"Deleted","createdDate":"1614302772157","editedDate":"0","id":"841531","entityId":"108573","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/common/avatars/default_avatar.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"841531","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/938643/","commentUrl":"/en/comment/topic_842703/"},"strings":{"userRole":"","userId":"938643","contentDraftJs":"{\"blocks\":[{\"key\":\"8r59b\",\"text\":\"Issues with game since last update, when the game loads past 99%, which too be fair is 8/10 times I log on. Game is unresponsive and you have to click on everything 100 times to do anything. Maybe your tech team could look into this. Not getting past 99% at the mo.\",\"type\":\"unstyled\",\"depth\":0,\"inlineStyleRanges\":[],\"entityRanges\":[],\"data\":{}}],\"entityMap\":{}}","contentHtml":"","userRegistered":"1450136132657","userCommentsCount":"41","userName":"Daemon ","createdDate":"1614861460010","editedDate":"0","id":"842703","entityId":"108573","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/16810147.jpeg?v=1636399564"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"842703","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/9825079/","commentUrl":"/en/comment/topic_848544/"},"strings":{"userRole":"","userId":"9825079","contentDraftJs":"{\"blocks\":[{\"key\":\"clrfs\",\"text\":\"Attempting to build occult troops on battle pass causes game to lock up. 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