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There is no support ,made a  support  ticket  7 days ago ,still no reply,

There is no support ,made a support ticket 7 days ago ,still no reply,

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May 5, 2017, 00:1005/05/17
05/06/17
10

There is no support ,made a support ticket 7 days ago ,still no reply,

Why would I spend more money ,
Views
10k
Comments
23
Comments
Alyona KolomiitsevaCommunity Manager
May 5, 2017, 08:2205/05/17
09/17/15
8278
Hi! Please give me your ticket ID :)
May 5, 2017, 14:2305/05/17
05/06/17
10
8 days still no replay
May 5, 2017, 14:2605/05/17
05/06/17
10
Where do I find  the ticket id
May 5, 2017, 15:2605/05/17
05/06/17
10
Sent another support ticket  still don't see ticket id
May 5, 2017, 20:4605/05/17
05/06/17
10
Still no reply
May 5, 2017, 22:5305/05/17
05/06/17
10
Still waiting  I spent way too much on this game,can't even get  an answer on a support tick
Gregory HillModerator
May 6, 2017, 00:0105/06/17
400

MAL;


The ticket number should be in your 'my account' after you submit the ticket.  Just a reminder though, the forum moderators are not the support team and so we are simply trying to help you the best we can..



May 6, 2017, 17:2105/06/17
05/06/17
10
8 days still no reply
May 6, 2017, 17:2605/06/17
05/06/17
10
My support ticket. Shows 2 tickets ,no number on them
Gregory HillModerator
May 6, 2017, 19:2505/06/17
400

Mal said:


My support ticket. Shows 2 tickets ,no number on them

What status does your ticket show?   what was the original issue, possibly it is something we can answer for you?



May 6, 2017, 22:4705/06/17
05/06/17
10
There's no status
Gregory HillModerator
May 8, 2017, 09:3205/08/17
400

There is three statuses, 'Open', 'Awaiting your reply' and 'solved'..  


However what is your issue and maybe we can help on the forum?


Alyona KolomiitsevaCommunity Manager
May 8, 2017, 09:5405/08/17
09/17/15
8278
Mal said:

My support ticket. Shows 2 tickets ,no number on them
Hi! We reaceive a lot of tickets daily. Sometimes it takes more than 2 days to investigate your issue. Please be patient and wait for the reply.
May 10, 2017, 07:5805/10/17
1369

Guys, for you information.

Take in mind that If you have opened ticket, posting new one won't accelerate your request. It will only put all your requests to the end of waiting list.

So be patient and wait for the answer.

May 11, 2017, 00:5705/11/17
01/24/17
245

Couple weeks wait here :/



May 11, 2017, 11:5405/11/17
03/01/16
5810
Commanders, can you please specify if you got reply from Support team? 
May 12, 2017, 20:5605/12/17
01/24/17
245

Eugenia Misura said:


Commanders, can you please specify if you got reply from Support team? 

I submitted 3 tickets. Said reply within 60 hours. 


No reply. 



May 15, 2017, 09:5905/15/17
03/01/16
5810

Sparhawk122 said:


Eugenia Misura said:


Commanders, can you please specify if you got reply from Support team? 

I submitted 3 tickets. Said reply within 60 hours. 


No reply. 



Please check your Spam folder and let me know the result. 


May 16, 2017, 09:1305/16/17
01/24/17
245

Eugenia Misura said:


Sparhawk122 said:


Eugenia Misura said:


Commanders, can you please specify if you got reply from Support team? 

I submitted 3 tickets. Said reply within 60 hours. 


No reply. 



Please check your Spam folder and let me know the result. 


Request 56777, 5th May 17 

Request 65353, 9 May 17


No response. 


Nothing in spam folder.



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