Lost my account

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1 2

SemperDie

Feb 29, 2020, 19:1802/29/20

Mar 4, 2020, 23:40(edited)

02/29/20

Having the same issue once I created a Plarium account. Submitted ticket too, but only received an automated response so far. Bit concerned to see the forum is filled with similar posts. Did anyone get this resolved?

Update: Following up on my own question, Yes, Plarium was able to get my game back for me. It took 4 days, but I'm finally back in game.

0xMiguelx0

Mar 10, 2020, 09:5803/10/20

09/01/13

Hi, my ingame user was 0xMiguelx0, today my account has ben reset to new account, yesterday I was playing on my old account that is lvl 54, and everything was good, but today I did enter the same plarium ID, but it is a new account lvl 15 with another name "Delf1n", so somehow someone has get my account and I did get yours, I did lost my Battle Pass + 3 months playing, and all I get from plarium is a reply of linking my account to gmail or facebook, life if I haven't done it 3 months before

marshallscanes

Mar 15, 2020, 01:2403/15/20

01/20/20

Lost my account how do I get it back?

Przemysław Zawada

Mar 29, 2020, 06:1503/29/20

Mar 29, 2020, 06:20(edited)

03/28/20

hello the same problem with lost account, i was trying to play on pc i created a new platinum id and it start from beggining whene i turn on raid on my phone the same happen can u help me guys pls months playing :(:(:(:(:(:(

can u located account only on phone numner that was playing on ?????

pernixdamiano

Apr 15, 2020, 21:2804/15/20

04/08/20

I lost my account by press exit by mistake, i was spending some cash on it...how i can get it back?

feelrealyou

Apr 18, 2020, 16:0904/18/20

Apr 18, 2020, 16:11(edited)

04/18/20

Just lost my account I message details on In game support page via Id48251872 kindly refer and get back to me please. Thanks for making such a addictive game. And please state that on the game page if not link platinum ID with fb or appple Id we can’t retrieve the data anymore.

raraxkevin

May 25, 2020, 01:2905/25/20

05/25/20

Same here..i fuckin hate myself..soooo stupid .can someone help us..pleaseeeeeeee

raraxkevin

May 25, 2020, 01:3205/25/20

05/25/20

How..please help us too

kyriacos.colocassis

Jul 16, 2020, 12:0807/16/20

07/16/20

Please help I’ve also lost my account and am totally gutted :(

Details um51517856 | 50348567

Edwin Kunderman

Jan 7, 2021, 16:5701/07/21

12/15/20

Like many of the above, I lost my account to Stormfall, Age of War. A storm here caused a power failure while playing, and I am unable to return to where I was; I go back ro the beginning of game.

4doonerz45

Sep 13, 2021, 17:4009/13/21

07/04/21

lulafi

Hi, my in game user name is Freedomsfate. I was able to log in the morning to run my dailies. After the gym, on my ride home I tried to play raid. When I hit the app it prompted me to accept terms. I thought it was because of all the rolling updates. It took me to the beginning intro of the game, aka created a new account. I tried logging in to my account and it said my password was incorrect. When I got home I tried to log using my PC, I was logged out, and the plarium client had no record of me ever playing. I tried resetting my password but all it did was reset the new accounts password. I am connected with plarium, google play, Facebook, and amazon.

I submitted tickets from both my phone (samsung galaxy s10, t-mobile) and my home desktop, but am currently still not able to connect. I also left a comment on Chosens video from this evening Sunday Febraury 16th to see if he had pull to help get this resolved.

Is there anyone else that can help? I'm def a die hard fan and this is excruciating!

The same thing happened to me 9/11/2021 did you ever get it resolved?

harleQuinnModerator

Sep 14, 2021, 18:0709/14/21

Sep 14, 2021, 18:07(edited)

02/24/19

7795

4doonerz45

The same thing happened to me 9/11/2021 did you ever get it resolved?

Heya. Please open a support ticket here and explain your problem.

https://mobile-support.plarium.com/hc/en-us/requests/new?ticket_form_id=360000007492

Closed Old 2019 thread

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Nothing works but daily rewards timers still work and I can hear the *click* when I click on things. </p><br>this has happened multiple times HELP.","createdDate":"1558678320000","folderId":"680","id":"130793","authorId":"8282151","authorRegistered":"1555917503837","authorName":"casey.barlow","authorBanId":""},"images":{"authorAvatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/50406892.jpeg?v=1608641469"}},"template_options":{"isLiked":"false","subscribeId":"","isSubscribed":"false","viewsCount":"3216","commentsCount":"32","likesCount":"0","authorCommentsCount":"0","isHidden":"false","isClosed":"true","pinnedStatus":"false"},"repeaters":{"achievements":[]},"components":{}}},{"name":"wComments","type":"wComments","model":{"links":{"baseUrl":"/en/raid-shadow-legends/680_account-issues/130793_lost-my-account/"},"strings":{"userIdText":"Forum ID:","userRegisteredText":"Joined:","userCommentsCountText":"Comments:","buttonReply":"Reply","buttonQuote":"Quote","buttonExpandOriginal":"Show quote thread","buttonCollapseOriginal":"Hide quote thread","title":"Comments","edited":"(edited)"},"images":{},"template_options":{"compositeId":"50-1","currentPage":"2","lastPage":"2"},"repeaters":{"commentList":[{"links":{"authorUrl":"/en/profile/9209882/","commentUrl":"/en/comment/topic_757005/"},"strings":{"userRole":"","userId":"9209882","contentDraftJs":"","contentHtml":"<p>Having the same issue once I created a Plarium account. Submitted ticket too, but only received an automated response so far. Bit concerned to see the forum is filled with similar posts. Did anyone get this resolved?</p><br><p>Update: Following up on my own question, Yes, Plarium was able to get my game back for me. It took 4 days, but I'm finally back in game.<br></p>","userRegistered":"1582990544573","userCommentsCount":"2","userName":"SemperDie","createdDate":"1583003909663","editedDate":"1583365213320","id":"757005","entityId":"130793","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/soldiers-inc/avatars/18.jpg"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"757005","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/4314053/","commentUrl":"/en/comment/topic_760412/"},"strings":{"userRole":"","userId":"4314053","contentDraftJs":"","contentHtml":"<p>Hi, my ingame user was 0xMiguelx0, today my account has ben reset to new account, yesterday I was playing on my old account that is lvl 54, and everything was good, but today I did enter the same plarium ID, but it is a new account lvl 15 with another name \"Delf1n\", so somehow someone has get my account and I did get yours, I did lost my Battle Pass + 3 months playing, and all I get from plarium is a reply of linking my account to gmail or facebook, life if I haven't done it 3 months before</p><br>","userRegistered":"1378049010457","userCommentsCount":"1","userName":"0xMiguelx0","createdDate":"1583834295683","editedDate":"0","id":"760412","entityId":"130793","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/soldiers-inc/avatars/10.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"760412","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/9238855/","commentUrl":"/en/comment/topic_762012/"},"strings":{"userRole":"","userId":"9238855","contentDraftJs":"","contentHtml":"Lost my account how do I get it back? ","userRegistered":"1579539452527","userCommentsCount":"1","userName":"marshallscanes","createdDate":"1584235483197","editedDate":"0","id":"762012","entityId":"130793","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/raid-desktop/avatars/12.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"762012","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/9270040/","commentUrl":"/en/comment/topic_767089/"},"strings":{"userRole":"","userId":"9270040","contentDraftJs":"","contentHtml":"<p>hello the same problem with lost account, i was trying to play on pc i created a new platinum id and it start from beggining whene i turn on raid on my phone the same happen can u help me guys pls months playing :(:(:(:(:(:(</p>can u located account only on phone numner that was playing on ?????","userRegistered":"1585388686097","userCommentsCount":"1","userName":"Przemysław Zawada","createdDate":"1585462546423","editedDate":"1585462816713","id":"767089","entityId":"130793","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/totaldomination/avatars/10.jpg"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"767089","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/9314118/","commentUrl":"/en/comment/topic_773259/"},"strings":{"userRole":"","userId":"9314118","contentDraftJs":"","contentHtml":"I lost my account by press exit by mistake, i was spending some cash on it...how i can get it back?","userRegistered":"1586379491167","userCommentsCount":"1","userName":"pernixdamiano","createdDate":"1586986103703","editedDate":"0","id":"773259","entityId":"130793","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/raid-shadow-legends/avatars/1510.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"773259","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/9320954/","commentUrl":"/en/comment/topic_774167/"},"strings":{"userRole":"","userId":"9320954","contentDraftJs":"","contentHtml":"<p>Just lost my account I message details on In game support page via Id48251872 kindly refer and get back to me please. Thanks for making such a addictive game.  And please state that on the game page if not link platinum ID with fb or appple Id we can’t retrieve the data anymore.</p>","userRegistered":"1587224893133","userCommentsCount":"1","userName":"feelrealyou","createdDate":"1587226192840","editedDate":"1587226307180","id":"774167","entityId":"130793","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/nords/avatars/17.jpg"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"774167","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/9447007/","commentUrl":"/en/comment/topic_786076/"},"strings":{"userRole":"","userId":"9447007","contentDraftJs":"","contentHtml":"<p>Same here..i fuckin hate myself..soooo stupid .can someone help us..pleaseeeeeeee</p>","userRegistered":"1590368900823","userCommentsCount":"2","userName":"raraxkevin","createdDate":"1590370174490","editedDate":"0","id":"786076","entityId":"130793","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/stormfall/avatars/14.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"786076","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/9447007/","commentUrl":"/en/comment/topic_786077/"},"strings":{"userRole":"","userId":"9447007","contentDraftJs":"","contentHtml":"How..please help us too","userRegistered":"1590368900823","userCommentsCount":"2","userName":"raraxkevin","createdDate":"1590370347993","editedDate":"0","id":"786077","entityId":"130793","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/stormfall/avatars/14.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"786077","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/9556925/","commentUrl":"/en/comment/topic_797750/"},"strings":{"userRole":"","userId":"9556925","contentDraftJs":"","contentHtml":"<p>Please help I’ve also lost my account and am totally gutted :( </p><p>Details um51517856 | 50348567</p>","userRegistered":"1594886251240","userCommentsCount":"1","userName":"kyriacos.colocassis","createdDate":"1594901311920","editedDate":"0","id":"797750","entityId":"130793","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/soldiers-inc/avatars/26.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"797750","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/9758059/","commentUrl":"/en/comment/topic_834019/"},"strings":{"userRole":"","userId":"9758059","contentDraftJs":"{\"blocks\":[{\"key\":\"dhagm\",\"text\":\"Like many of the above, I lost my account to Stormfall, Age of War. 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I was able to log in the morning to run my dailies. After the gym, on my ride home I tried to play raid. When I hit the app it prompted me to accept terms. I thought it was because of all the rolling updates. It took me to the beginning intro of the game, aka created a new account. I tried logging in to my account and it said my password was incorrect. When I got home I tried to log using my PC, I was logged out, and the plarium client had no record of me ever playing. I tried resetting my password but all it did was reset the new accounts password. I am connected with plarium, google play, Facebook, and amazon. </p><p>I submitted tickets from both my phone (samsung galaxy s10, t-mobile) and my home desktop, but am currently still not able to connect. I also left a comment on Chosens video from this evening Sunday Febraury 16th to see if he had pull to help get this resolved. </p><p>Is there anyone else that can help? I'm def a die hard fan and this is excruciating!</p>","userName":"lulafi"},"images":{},"template_options":{"compositeId":"750758"},"repeaters":{}}]}},{"links":{"authorUrl":"/en/profile/7439865/","commentUrl":"/en/comment/topic_1501994/"},"strings":{"userRole":"Moderator","userId":"7439865","contentDraftJs":"{\"blocks\":[{\"key\":\"nens\",\"text\":\"Heya. 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I was able to log in the morning to run my dailies. After the gym, on my ride home I tried to play raid. When I hit the app it prompted me to accept terms. I thought it was because of all the rolling updates. It took me to the beginning intro of the game, aka created a new account. I tried logging in to my account and it said my password was incorrect. When I got home I tried to log using my PC, I was logged out, and the plarium client had no record of me ever playing. I tried resetting my password but all it did was reset the new accounts password. I am connected with plarium, google play, Facebook, and amazon. </p><p>I submitted tickets from both my phone (samsung galaxy s10, t-mobile) and my home desktop, but am currently still not able to connect. I also left a comment on Chosens video from this evening Sunday Febraury 16th to see if he had pull to help get this resolved. </p><p>Is there anyone else that can help? 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Nothing works but daily rewards timers still work and I can hear the *click* when I click on things. </p><br>this has happened multiple times HELP.","createdDate":"1558678320000","folderId":"680","id":"130793","authorId":"8282151","authorRegistered":"1555917503837","authorName":"casey.barlow","authorBanId":""},"images":{"authorAvatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/50406892.jpeg?v=1608641469"}},"template_options":{"isLiked":"false","subscribeId":"","isSubscribed":"false","viewsCount":"3216","commentsCount":"32","likesCount":"0","authorCommentsCount":"0","isHidden":"false","isClosed":"true","pinnedStatus":"false"},"repeaters":{"achievements":[]},"components":{}}},{"name":"wComments","type":"wComments","model":{"links":{"baseUrl":"/en/raid-shadow-legends/680_account-issues/130793_lost-my-account/"},"strings":{"userIdText":"Forum ID:","userRegisteredText":"Joined:","userCommentsCountText":"Comments:","buttonReply":"Reply","buttonQuote":"Quote","buttonExpandOriginal":"Show quote thread","buttonCollapseOriginal":"Hide quote thread","title":"Comments","edited":"(edited)"},"images":{},"template_options":{"compositeId":"50-1","currentPage":"2","lastPage":"2"},"repeaters":{"commentList":[{"links":{"authorUrl":"/en/profile/9209882/","commentUrl":"/en/comment/topic_757005/"},"strings":{"userRole":"","userId":"9209882","contentDraftJs":"","contentHtml":"<p>Having the same issue once I created a Plarium account. Submitted ticket too, but only received an automated response so far. Bit concerned to see the forum is filled with similar posts. Did anyone get this resolved?</p><br><p>Update: Following up on my own question, Yes, Plarium was able to get my game back for me. It took 4 days, but I'm finally back in game.<br></p>","userRegistered":"1582990544573","userCommentsCount":"2","userName":"SemperDie","createdDate":"1583003909663","editedDate":"1583365213320","id":"757005","entityId":"130793","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/soldiers-inc/avatars/18.jpg"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"757005","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/4314053/","commentUrl":"/en/comment/topic_760412/"},"strings":{"userRole":"","userId":"4314053","contentDraftJs":"","contentHtml":"<p>Hi, my ingame user was 0xMiguelx0, today my account has ben reset to new account, yesterday I was playing on my old account that is lvl 54, and everything was good, but today I did enter the same plarium ID, but it is a new account lvl 15 with another name \"Delf1n\", so somehow someone has get my account and I did get yours, I did lost my Battle Pass + 3 months playing, and all I get from plarium is a reply of linking my account to gmail or facebook, life if I haven't done it 3 months before</p><br>","userRegistered":"1378049010457","userCommentsCount":"1","userName":"0xMiguelx0","createdDate":"1583834295683","editedDate":"0","id":"760412","entityId":"130793","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/soldiers-inc/avatars/10.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"760412","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/9238855/","commentUrl":"/en/comment/topic_762012/"},"strings":{"userRole":"","userId":"9238855","contentDraftJs":"","contentHtml":"Lost my account how do I get it back? ","userRegistered":"1579539452527","userCommentsCount":"1","userName":"marshallscanes","createdDate":"1584235483197","editedDate":"0","id":"762012","entityId":"130793","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/raid-desktop/avatars/12.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"762012","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/9270040/","commentUrl":"/en/comment/topic_767089/"},"strings":{"userRole":"","userId":"9270040","contentDraftJs":"","contentHtml":"<p>hello the same problem with lost account, i was trying to play on pc i created a new platinum id and it start from beggining whene i turn on raid on my phone the same happen can u help me guys pls months playing :(:(:(:(:(:(</p>can u located account only on phone numner that was playing on ?????","userRegistered":"1585388686097","userCommentsCount":"1","userName":"Przemysław Zawada","createdDate":"1585462546423","editedDate":"1585462816713","id":"767089","entityId":"130793","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/totaldomination/avatars/10.jpg"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"767089","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/9314118/","commentUrl":"/en/comment/topic_773259/"},"strings":{"userRole":"","userId":"9314118","contentDraftJs":"","contentHtml":"I lost my account by press exit by mistake, i was spending some cash on it...how i can get it back?","userRegistered":"1586379491167","userCommentsCount":"1","userName":"pernixdamiano","createdDate":"1586986103703","editedDate":"0","id":"773259","entityId":"130793","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/raid-shadow-legends/avatars/1510.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"773259","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/9320954/","commentUrl":"/en/comment/topic_774167/"},"strings":{"userRole":"","userId":"9320954","contentDraftJs":"","contentHtml":"<p>Just lost my account I message details on In game support page via Id48251872 kindly refer and get back to me please. Thanks for making such a addictive game.  And please state that on the game page if not link platinum ID with fb or appple Id we can’t retrieve the data anymore.</p>","userRegistered":"1587224893133","userCommentsCount":"1","userName":"feelrealyou","createdDate":"1587226192840","editedDate":"1587226307180","id":"774167","entityId":"130793","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/nords/avatars/17.jpg"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"774167","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/9447007/","commentUrl":"/en/comment/topic_786076/"},"strings":{"userRole":"","userId":"9447007","contentDraftJs":"","contentHtml":"<p>Same here..i fuckin hate myself..soooo stupid .can someone help us..pleaseeeeeeee</p>","userRegistered":"1590368900823","userCommentsCount":"2","userName":"raraxkevin","createdDate":"1590370174490","editedDate":"0","id":"786076","entityId":"130793","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/stormfall/avatars/14.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"786076","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/9447007/","commentUrl":"/en/comment/topic_786077/"},"strings":{"userRole":"","userId":"9447007","contentDraftJs":"","contentHtml":"How..please help us too","userRegistered":"1590368900823","userCommentsCount":"2","userName":"raraxkevin","createdDate":"1590370347993","editedDate":"0","id":"786077","entityId":"130793","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/stormfall/avatars/14.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"786077","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/9556925/","commentUrl":"/en/comment/topic_797750/"},"strings":{"userRole":"","userId":"9556925","contentDraftJs":"","contentHtml":"<p>Please help I’ve also lost my account and am totally gutted :( </p><p>Details um51517856 | 50348567</p>","userRegistered":"1594886251240","userCommentsCount":"1","userName":"kyriacos.colocassis","createdDate":"1594901311920","editedDate":"0","id":"797750","entityId":"130793","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/soldiers-inc/avatars/26.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"797750","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/9758059/","commentUrl":"/en/comment/topic_834019/"},"strings":{"userRole":"","userId":"9758059","contentDraftJs":"{\"blocks\":[{\"key\":\"dhagm\",\"text\":\"Like many of the above, I lost my account to Stormfall, Age of War. 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I was able to log in the morning to run my dailies. After the gym, on my ride home I tried to play raid. When I hit the app it prompted me to accept terms. I thought it was because of all the rolling updates. It took me to the beginning intro of the game, aka created a new account. I tried logging in to my account and it said my password was incorrect. When I got home I tried to log using my PC, I was logged out, and the plarium client had no record of me ever playing. I tried resetting my password but all it did was reset the new accounts password. I am connected with plarium, google play, Facebook, and amazon. </p><p>I submitted tickets from both my phone (samsung galaxy s10, t-mobile) and my home desktop, but am currently still not able to connect. I also left a comment on Chosens video from this evening Sunday Febraury 16th to see if he had pull to help get this resolved. </p><p>Is there anyone else that can help? I'm def a die hard fan and this is excruciating!</p>","userName":"lulafi"},"images":{},"template_options":{"compositeId":"750758"},"repeaters":{}}]}},{"links":{"authorUrl":"/en/profile/7439865/","commentUrl":"/en/comment/topic_1501994/"},"strings":{"userRole":"Moderator","userId":"7439865","contentDraftJs":"{\"blocks\":[{\"key\":\"nens\",\"text\":\"Heya. 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I was able to log in the morning to run my dailies. After the gym, on my ride home I tried to play raid. When I hit the app it prompted me to accept terms. I thought it was because of all the rolling updates. It took me to the beginning intro of the game, aka created a new account. I tried logging in to my account and it said my password was incorrect. When I got home I tried to log using my PC, I was logged out, and the plarium client had no record of me ever playing. I tried resetting my password but all it did was reset the new accounts password. I am connected with plarium, google play, Facebook, and amazon. </p><p>I submitted tickets from both my phone (samsung galaxy s10, t-mobile) and my home desktop, but am currently still not able to connect. I also left a comment on Chosens video from this evening Sunday Febraury 16th to see if he had pull to help get this resolved. </p><p>Is there anyone else that can help? I'm def a die hard fan and this is excruciating!</p>","userName":"lulafi"},"images":{},"template_options":{"compositeId":"750758"},"repeaters":{}}]}}]}}]},"components":{}}},{"name":"wEditor","type":"wEditor","model":{"links":{},"strings":{"title":"Add title","shortText":"Add summary","buttonSave":"Post","buttonCancel":"Cancel","buttonComment":"Comment","timerTitle":"Set Post Date and Time","timerPlaceholder":"Schedule Post","buttonPreview":"Preview","timeUTC":"This post will go live using UTC [+0.00]","maxLength":"50000","errorTitleMinLength":"Min: 2 characters","errorTitleSearchMinLength":"Min: 3 characters","errorTitleMaxLength":"Max: 100 characters","errorShortTextMinLength":"Min: 2 characters","errorShortTextMaxLength":"Max: 350 characters","errorAltUploadMinImageLength":"Min: 2 characters","errorAltUploadMaxImageLength":"Max: 150 characters","errorSignatureMaxLength":"Max: 360 characters","errorCountryMaxLength":"Max: 256 characters","errorClanMaxLength":"Max: 20 characters","errorPreviewRequired":"Image required","errorMaxLength":"Max length: 50 000 characters. 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