Purchase Issue

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Comments

1 2

malonejoneli2112

Sep 8, 2019, 02:1909/08/19

08/18/19

I bought a package on the game and didn't get the scared shard in the deal. The one that gets you a legendary hero

kimmie_28673

Sep 11, 2019, 12:1709/11/19

05/04/19

I purchased a 4.99 package and was charged but never received it. My order I believe was for blue shards money and something else. Purchase was several days ago.

Deleted

Sep 13, 2019, 19:4109/13/19

How long does it take for support to respond?

hotrod_ninja

Apr 4, 2020, 10:4404/04/20

04/03/20

How long does it take for support to respond??????

goliathandrei90 said:

Hy I have purchest 2 exp pals today and I don't have them plz if someone can fix this problem it's a
Hi
Please submit ticket to our support with your payment details.
Thank you

Razor327

Apr 5, 2020, 14:1004/05/20

04/05/20

Bought a $70 legendary tomes and 15 void shard packs and was charged 2x and recieved nothing. I want charges dropped and I'm done buying anything from you guys again. This having to go through forum for support is nonsense. Called bank waiting call back. I'm not going to wait around for you to do something.

plarium C0NQU3R

Apr 7, 2020, 20:5304/07/20

04/07/20

I bought silver with gems. I never received them. Please attend to my issue at your earliest convenience. Thank you.

P.s. if the issue simply is that currency takes a while to deliver then please state thus when making a purchase.

Deleted

Jul 3, 2020, 05:3907/03/20

Please review my purchases for a 7 day gold pack, it is not lasting 7 days. I’m reviewing it with my bank, more than one time this has happened

moonpye1897

Jul 3, 2020, 15:5707/03/20

07/03/20

How do I get help

moonpye1897

Jul 3, 2020, 15:5807/03/20

07/03/20

Bought a gem package 29.99 said payment failed but charged my card

1 2

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I want charges dropped and I'm done buying anything from you guys again. This having to go through forum for support is nonsense. Called bank waiting call back. I'm not going to wait around for you to do something. ","userRegistered":"1586095111443","userCommentsCount":"2","userName":"Razor327","createdDate":"1586095829940","editedDate":"0","id":"769259","entityId":"130721","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/raid-shadow-legends/avatars/2120.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"769259","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/9293636/","commentUrl":"/en/comment/topic_770335/"},"strings":{"userRole":"","userId":"9293636","contentDraftJs":"","contentHtml":"<p>I bought silver with gems. I never received them. Please attend to my issue at your earliest convenience. 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The one that gets you a  legendary hero</p><br>","userRegistered":"1566168978087","userCommentsCount":"1","userName":"malonejoneli2112","createdDate":"1567909181193","editedDate":"0","id":"671658","entityId":"130721","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/vikings/avatars/2.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"671658","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/8502257/","commentUrl":"/en/comment/topic_673493/"},"strings":{"userRole":"","userId":"8502257","contentDraftJs":"","contentHtml":"<p>I purchased a 4.99 package and was charged but never received it. My order I believe was for blue shards money and something else. Purchase was several days ago. </p>","userRegistered":"1556986544783","userCommentsCount":"1","userName":"kimmie_28673","createdDate":"1568204226173","editedDate":"0","id":"673493","entityId":"130721","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/raid-desktop/avatars/13.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"673493","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/8716560/","commentUrl":"/en/comment/topic_674650/"},"strings":{"userRole":"","userId":"8716560","contentDraftJs":"","contentHtml":"How long does it take for support to respond?","userRegistered":"","userCommentsCount":"1","userName":"Deleted","createdDate":"1568403680497","editedDate":"0","id":"674650","entityId":"130721","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/common/avatars/default_avatar.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"674650","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/9283358/","commentUrl":"/en/comment/topic_769024/"},"strings":{"userRole":"","userId":"9283358","contentDraftJs":"","contentHtml":"<div class=\"user-name\">How long does it take for support to respond??????</div><br><blockquote><p>goliathandrei90 said:</p><br><blockquote>Hy I have purchest 2 exp pals today and I don't have them plz if someone can fix this problem it's a </blockquote><p>Hi</p><p>Please submit ticket to our support with your payment details.</p>Thank you<br></blockquote><br>","userRegistered":"1585923608897","userCommentsCount":"4","userName":"hotrod_ninja","createdDate":"1585997072687","editedDate":"0","id":"769024","entityId":"130721","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/stormfall/avatars/13.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"769024","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/9287706/","commentUrl":"/en/comment/topic_769259/"},"strings":{"userRole":"","userId":"9287706","contentDraftJs":"","contentHtml":"Bought a $70 legendary tomes and 15 void shard packs and was charged 2x and recieved nothing. I want charges dropped and I'm done buying anything from you guys again. This having to go through forum for support is nonsense. Called bank waiting call back. I'm not going to wait around for you to do something. ","userRegistered":"1586095111443","userCommentsCount":"2","userName":"Razor327","createdDate":"1586095829940","editedDate":"0","id":"769259","entityId":"130721","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/raid-shadow-legends/avatars/2120.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"769259","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/9293636/","commentUrl":"/en/comment/topic_770335/"},"strings":{"userRole":"","userId":"9293636","contentDraftJs":"","contentHtml":"<p>I bought silver with gems. I never received them. Please attend to my issue at your earliest convenience. Thank you.</p><br><br><br>P.s. if the issue simply is that currency takes a while to deliver then please state thus when making a purchase.","userRegistered":"1586292678183","userCommentsCount":"1","userName":"plarium C0NQU3R","createdDate":"1586292813377","editedDate":"0","id":"770335","entityId":"130721","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/old/forum/avatars/DefaultLogo180x180.png"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"770335","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/1944421/","commentUrl":"/en/comment/topic_795190/"},"strings":{"userRole":"","userId":"1944421","contentDraftJs":"","contentHtml":"Please review my purchases for a 7 day gold pack, it is not lasting 7 days. I’m reviewing it with my bank, more than one time this has happened ","userRegistered":"","userCommentsCount":"2","userName":"Deleted","createdDate":"1593754750047","editedDate":"0","id":"795190","entityId":"130721","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/common/avatars/default_avatar.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"795190","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/9532506/","commentUrl":"/en/comment/topic_795305/"},"strings":{"userRole":"","userId":"9532506","contentDraftJs":"","contentHtml":"How do I get help","userRegistered":"1593791800227","userCommentsCount":"2","userName":"moonpye1897","createdDate":"1593791877220","editedDate":"0","id":"795305","entityId":"130721","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/vikings/avatars/8.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"795305","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/en/profile/9532506/","commentUrl":"/en/comment/topic_795306/"},"strings":{"userRole":"","userId":"9532506","contentDraftJs":"","contentHtml":"Bought a gem package 29.99 said payment failed but charged my card","userRegistered":"1593791800227","userCommentsCount":"2","userName":"moonpye1897","createdDate":"1593791931027","editedDate":"0","id":"795306","entityId":"130721","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/vikings/avatars/8.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"795306","isDeleted":"false"},"repeaters":{}}]},"components":{}}},{"name":"wEditor","type":"wEditor","model":{"links":{},"strings":{"title":"Add title","shortText":"Add summary","buttonSave":"Post","buttonCancel":"Cancel","buttonComment":"Comment","timerTitle":"Set Post Date and Time","timerPlaceholder":"Schedule Post","buttonPreview":"Preview","timeUTC":"This post will go live using UTC [+0.00]","maxLength":"50000","errorTitleMinLength":"Min: 2 characters","errorTitleSearchMinLength":"Min: 3 characters","errorTitleMaxLength":"Max: 100 characters","errorShortTextMinLength":"Min: 2 characters","errorShortTextMaxLength":"Max: 350 characters","errorAltUploadMinImageLength":"Min: 2 characters","errorAltUploadMaxImageLength":"Max: 150 characters","errorSignatureMaxLength":"Max: 360 characters","errorCountryMaxLength":"Max: 256 characters","errorClanMaxLength":"Max: 20 characters","errorPreviewRequired":"Image required","errorMaxLength":"Max length: 50 000 characters. 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