no matter what it was, from that escape / theft / gift, etc. the beauty of the game is gone, and the epic hero from the daily logs starts to be a joke against the players, from 1 epic for sure per month I reached a big crap of weak epic in 2 months, it would have been "nice" to put 1 fragment for this epic :)) 

I didn't get the 5 shards either, but did get the Fayne package.  Did you get the Fayne package or not that  one either.

you don't want to understand that no matter what it was, some players benefited and most didn't ... this led to what is seen, many players feel frustrated by this injustice, because neither the shards nor the heroes withdrew after those accounts, in the end I don't think Plarium can even prove that those players had the shards or the heroes or the heroes that came out of those shards. 

I don't think it's a question of anyone not wanting to understand what you're saying.  In fact I think almost everyone does understand.  You don't seem to understand that your point is falling on deaf ears b/c it doesn't stand up.

The liquor store down the street from my house got robbed.  Someone benefitted and I didn't.  This is injustice and the liquor store should give me give give me, or we should all boycott the store and it should go out of business.

That does not resonate with most people.

You're response to that is that someone doesn't want to understand you?  You say that no matter the reason (theft) plarium is responsible.  You say plarium should immediatly remove the shards from accounts and the players responsible.  Agreed, but don't you think the liquor store would try to prosecute if they could find the guy and get their property back.

It's not that anyone doesn't want to understand you.  IMO it's that reasonable people are ... understand the argument but find it unreasonable.

Don't you think that those who have financially supported Plarium deserve more than your comments? 

First off, like what?  What do they deserve?  5 sacreds?

Second, I did not supply my comments as compensation for everyone who did not get to get in on the theft.

Third, don't you think that those who have financially supported Plarium deserve more than your rant?

I don't want to give you water at the mill anymore, it's an expression from Romania, it gives 5 sacred shards and with that I finished no matter what you write on this topic 

Really? My post just above was a reasoned rational explaination that tried to describe in a serious way why most people, imo, just do not sympathize with your postion.  And your response to me was basically that you weren't interested in any other person's opinions unless it agreed with yours.  Nevertheless, if you are finished, I'm successful.

P.S.  Thanks for the new expression.

No, I understand just fine. You're just being a bit dramatic, again.

I also understand that other people exploiting a system doesn't also mean I should reap the benefits of exploiting a system. We're not entitled to anything here, including players such as myself who have spent money on the game.

I understand that this is an annoying situation for many players. But you need to relax.

and I spent money on it, I'm upset 

I know it's rough.  I try not to go through life being emotianlly attached to things I can't control.  I find that meditation helps with this.

I hope this helps.

Best regards,

This is very well said.

If the person in front of me ordered a coffee and ran out without paying, that doesn't mean I should demand the barista give me "free coffee" too. The coffee wasn't free, it was taken.

and where is the problem?? ban these players! also would be nice if you could deal with speed hackers , they still continue using that. lol cirilla texted that much, when it comes to answers- silence

I do not know what sanctions or actions will be taken against players who used the hacked code. I know that Plarium can do such a thing if they wish.

I ask you though, how does it affect your account personally? Does it make it harder to do Doom Tower? Fight Clan Boss? Hydra? 

Getting Fayne for free SHOULD be a huge deal for most people and most accounts. But, we'd rather riot and talk about silence. This message is from Friday, not weeks ago.

How does anyone know they haven't already removed the ill-gotten gains from accounts and banned the hackers?

In both government and the private sector is almost always frowned upon, ususlly against agency/company policy, and quite often illegle to discuss disciplanary actions in non-discrete manner.  Even if it's not against policy/law it opens up the possibility of civil liability.

Usually a simple public statement along the lines of 'we are addressing the issue' is all you will get, and quite frankly all you are entitled to.

I realize this is dealing with customers rather than employees, but the principle would seem to be the same to me.

This whole situaton is obviusly bad for them.  If money is the goal, then I trust Plarium to act in their own best interest and do what ever they can to address this issue, and frankly to do whatever they can to ensure it doesn't happen again.

You didn't get something for nothing, neither did I, so what?  You are actually no worse off than you were before.

Would you feel different if a code was put out for limited time use, say 2 hours and you/we didn't get it?

Something we aren't entitled to was available by accident not design, to make a fuss about it smacks of entitlement when there is none

So will there be anything at all done about it, apart from the CM message being like

i

I mean thats what, free 200 bucks for people abusing whatever Plarium managed to mess up again?

Just gives more bad reputation for a game I try to enjoy and would love to stick with.

I think I should quote Angwil here:

Usually a simple public statement along the lines of 'we are addressing the issue' is all you will get... This whole situaton is obviously bad for them.  If money is the goal, then I trust Plarium to act in their own best interest and do what ever they can to address this issue, and frankly to do whatever they can to ensure it doesn't happen again.
 

So basically nothing at all, great.

The public statement given is pretty normal and what is expected in situations like this. If your expectations are public lynchings or something similar for players who got the sacreds, then they are incorrect. 

We can be pretty certain Plarium doesn't want this to happen again due to the value of those packs and the optics.