Hi Bilbos, let's check the issue👍

Please forward this request to the Support Team: https://vikingsweb-support.plarium.com/web/en/problems/

Our specialists will surely assist you😇

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:)

I am sure I will get some sort of response in the next few days telling me how awesome Plarium staff are, how much they care about my problem and that life is super chipper and perky.  I will then receive an email talking about how they appreciate the notification and that they will not do anything about my losses while discovering the bug, oops I mean "undocumented feature", in their system while wishing me a super awesome time.  If they could do the squeaky voice thing with it, I am sure it would sound more convincing.  I am not going to hold my breath on this, or frankly, any other issue with this game.  I would have died of asphyxiation many times over for every issue I have come across and got screwed over by.  I am just placing it here so others don't waste their time on this additional piece of dead content within the game.

I am sorry to hear that you feel this way, Bilbos, and assure you that the Support Team will perform a thorough investigation🙏

Please stick to them to receive the most relevant answers🙂

Plarium's response to my ticket:
===============
   I have just finished attacking a Supreme Guard ghost. I took it from 100% down to 45.98% which takes a lot of hits. Not 1 single Tirelessness rune dropped during all of those hits. That is statistically impossible if your system is not rigged or bugged. I believe Plarium owes my character a very large number of Tirelessness rune fragments. I received approximately 15,186,000 Night Veil rune fragments during that encounter. Assuming your probability engine makes that (rarest) rune fragment drop less frequently and much less copiously than the next level of rune fragment in its list of drops, presumably Tirelessness, I should have received at least 10% more Tirelessness rune fragment drops than Night Veil drops. I suspect the drop ratio is even greater but I did not want to embellish the numbers. Please add either the Shaman energy back to my character, or add an appropriate number of Tirelessness rune fragments to reflect the spent energy and effort. I have included some screen shots showing my town, the help windows for the ghost, first screen list of the reports, the last report when I stopped out of sheer anger and frustration that your system is broken, etc.... I even included the irrelevant entire screen screen shot that includes the system clock so you cannot claim you don't know how to tell the time and date even though all the information was previously proven here.... If it is a bug, please fix it. If it is a rigging of the probability engine, please fix it. Please also compensate my character for the system issue I have identified here. Thank you.
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Support Request #4-1776951
   Plarium Support Team
   Dear Jarl,

Thank you for contacting the Plarium Support Team.

We understand your feelings. As each item has different chances of dropping from Ghosts, it is possible to receive items with lower-tier or the ones easier to come across. If you keep attacking them, with luck you may be able to acquire higher-type items.

You can increase your chance to receive the items you look for by upgrading Shaman's Skills aimed at attacking enemies. The better your stats against Ghosts are, the more chances you have to receive the materials of the higher quality or uncommon items.

If you have any other questions, please do not hesitate to contact us again. Thank you.

Best regards,
Your Plarium Support Team 

------------------------
Your team completely ignored the fact 0 Tirelessness fragments dropped after taking a Supreme Ghost from 100% down to 45%, on my own.  That is statistically impossible based on the number of hit it takes to take a supreme ghost down that far.  You know it.  I know it.  You are trying to hide the fact your system is either rigged or bugged.  Your staff ignore the problems (not that I expected any different considering the appalling history of your support team).  Your team screwed up.  You refuse to fix or even acknowledge it.  You refuse to make it right through compensation of computer bytes that cost you nothing, but I had to pay for to acquire and use.

I will certainly post your response to everyone I know who plays this game to further entrench the low quality of support team care and total disregard for the user base.  Your user numbers are dropping and will continue to do so when you treat paying customers this way.  Make it right.  Stop ignoring me (and others).  Do the right thing instead of just following corporate policy of the overlords. 

So, there ya go.

Plarium proving once again, it totally ignores the issue, blames the user or blames bad luck.  I also just had an issue with not getting points for kills in CvC but getting points for those exact same kills in Destroying enemies competition.  That is the only fight my troops have done in over a week.... and I have screenshots of the attack, defense report, points (more than 12 hours later in case their point tally engine is delayed), etc....  If it a total waste of time reporting anything since the support team seems to do little about anything, no matter how much proof you have.  This game continues its swift slide into oblivion due to the ignorance and arrogance of staff.  I am looking for another game to play, as are my friends.  When I (or they) find it, my friends and I will be taking our patronage elsewhere.

John, FYI - I mixed things up a lot for attacks when I saw I was not getting any drops of any Tirelessness rune fragments.  That is why I stopped.  Nothing was working, but Plarium doesn't give a rodent's posterior as long as someone else is sending them money.

hahahahahaha - hardly...

You maybe or not be correct in your assessment of the game mechanics and the performance of the technicians.

I have some sympathy for you position and frustration. 

However, forgive me if I am wrong but I think I still see beligerance ,detected beligerance before, and I detect it again, and would suggest that if they do also ,I can't see them being keen to jump to your tune.

You are not the only one who had problems with the game, why do you think you should take priority?

Secondly ,your problem reflects a question that was asked before with regards to ghost's drop and  with  many other aspects of the game, like the special gems from Ubers, and more recently 'the failure' connected with upgrades.

From a probability point of view its perfectly likely that you would get none of the rune pieces you want, especially if the chance to get them is low already.

It's unfortunate, but not guaranteed you get what you want and when you want it.

It is statistically impossible.  I have a very strong math background.  I saw the "rare" drops in the multi-millions while the less rare did not drop at all.  There were a very large number of attacks to do that.  Again... statistically impossible unless there is a bug or it is intentionally rigged.

I also worked and managed support desks for decades.  My tone, tenor, information and proof were much better than most of the calls I worked with during those decades with international organizations.  They are supposed to be support professionals and I can guarantee they get treated very poorly.  My original ticket stated the problem, showed the proof and suggested resolution.  This is the dream that every support person should be looking for in the initial ticket.  I gave them a slam dunk ticket that contained all evidence they request and require for such a support issue.  To complete the analogy, they were handed the ball, there were no opponents on the basketball court, there was a staircase beside the net to walk up then drop the ball into the net for 2 points.  They looked at the ball, threw it away, gave themselves a pat on the back for the least effort accomplished, then they went home.

What you see as potential beligerence is merely a professional recount of the issue and of past experience with this support desk.  You are probably referring to the comment about the screen shot showing the system clock.  The reports I included showed their system time in a previous ticket, but they still wanted to see the exact same time showing on my system clock.  I detailed to them where it was in their logs to prove system time regardless of what someone may do to try to game the system.  Again, this was a very professional recount of previous issues with the desk and the known, correct irrelavence of a specific aspect they request to try to reduce the number of tickets they need to respond to.  It is a filter mechanism the Plarium support desk uses to reduce tickets by dismissing them due to "incomplete information".  Time to resolution reports look much better to management when they can close a ticket due to "incomplete information".

This entire situation is on them.  They know it.  I know it.  Even you know it, whether or not your allegiance will allow you to acknowledge it.

Bilbos Wood.

If you understand the criteria as well as you claim,I believe you would know that it is not statistically impossible, and would not say so. 

Do I think the game is fair,honest and beyond reproach? No.

Am I still playing the game? Yes.

Am I an idiot for doing so? Yes.

Have I an allegiance to them? No.

Bilbos Wood and John.

I have no idea how well the program mimics chance and probility, nor if and when and how much and how often it malfunctions.

I understand  enough  to know the natural distribution curve shows most events fall near the centre, and those that fall outside diminish both left and right, but they do still occur, there appears to be no holes at the ends,where something doesn't happen at all.

Rare is not the same as impossible. Rare happens sometimes.

If it was happening on a regular basis, there would be more cause for concern. 

The claimed experience is a one of, nothing has been mentioned about how many times it has worked sufficiently acceptably.

Any malfunction deserves an acceptable investigation, and occurrences deserve restituition. 

I agree with @Bilbos Wood . I've hit Supreme Fox from 100% until 75.78% ( I would've done more but ... maintenance ) . As you can see in the screenshots I HAVE NOT DROPPED A SINGLE WISDOM  rune . First I've done normal hits until I've boosted the attacks bonus to maximum , then I've added shaman energy and done 2 ENHANCED hits (a.k.a.  10 MILLION SHAMAN ENERGY ) , when I've checked the RUNE WORKSHOP .... kinder surprise ... didn't get 1 ( ONE ) WISDOM rune , then I've done @80-100 normal hits  and same s...t .

I would like to mention that I've hit Supreme Fox  2-3 weeks ago ( can't remember when exactly ) and guess what .... same like today , I haven't received a single wisdom rune .

I've spent 10.5-11 Million Shaman energy for what ?!?

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After maintenance :

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 First, I cannot find the post to check if the topic was about normal ghosts or supreme ghosts but someone else was asking about why no runes from ghosts recently.

Secondly,I think someone might have been asking about supreme ghosts.

Thirdly, I have insufficient experience of banishing supreme ghosts, so do not know what they first dropped, nor what they currentlyy drop, so wonder if the shortage you are finding is connected to a  fairly recent change, is normal,or a genuine bug.

The reason I am wondering about a change in distribution of materials is because I got what I considered to be a load of rubbish from an uber, in comparison to what I had got the previous time, and this if true would be a potential logical explanation of poor results, if it is not a bug.

The fact that more players are reporting here might be beneficial in finding out or getting an official explanation.

1st If you read the TITLE of the topic ( go to the top ) .... you will find out 

2nd If you look at the screenshots ... you will see that I've hit a SUPREME GHOST (1st screenshot), the drop that I've received (2nd screenshot) and of course what I was supposed to drop as well ( 3rd screenshot ).

3rd Normal Ghost and Supreme Ghost have the same rune drop the only difference being the number of fragments dropped and the "rarity" of the rune if any drops ( not entirely sure of the last part as it might drop only fragments ) .

4th Ghosts / Supreme Ghost drops only 4 types of fragments 

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5th Ubers / Uber Chiefs drops 20  different crafting materials + 8 different gems

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Grinding / Killing Uber Chief gives you a higher "rarity" of crafting materials and a higher "rarity" of gem.

Players are using the same strategy for banishing ghosts or killing Ubers . If you do 40 normal hits you get a 600% attack bonus ( 15% per each hit ... 40 hits - 600% hit bonus ) and do an Enhanced Hit afterwards . By doing those 40 normal hits first and 1 enhanced hit, you save a huge amount of energy (hero or shaman) .

Supreme Ghosts / Uber Chiefs,  same "strategy" applies, the only difference is that they have more defense and more " life points" , because of that players have to use a huge amount of energy even with 600% hit bonus active. 

Sorry to hear that you feel this way about our last update. Thank you for the detailed feedback! I have forwarded it to our specialists 👍

Daimon,

I was going to quote, but I realised that it would have unnecessarily copied the whole huge content including all  the grahics.

Thanks for doing that, but  it wasn't relevant to my point and personally not needed.

You took pains here.

"1st If you read the TITLE of the topic ( go to the top ) .... you will find out"  

 Response. No need. 

I was well aware that THIS TOPIC  was about SUPREME GHOSTS.

Why would I say I cannot find the post  when I am writing on it?

**First, I cannot find the post to check if the topic was about normal
ghosts or supreme ghosts but someone else was asking about why no runes
from ghosts recently.**  

 Perhaps** was poorly expressed,and misleading.    

What I had written was supposed to indicate  I had read other topics on inadequate drops from ghosts ,but had been unable to locate either  to reread or reference .  

Additionally.

Thanks but.

I already knew the theory about  killing Ubers.

I had tried to say that  on a recent Uber kill. the majority of the earlier drops leading up to the bonus were poor and apparantly different to a previous experience.

 Wondered why. Also if something had affected Supreme Ghosts.

I was unaware if Supreme Ghosts drop items other than those by normal ghosts and  which might affect the distribution of items from Supreme Ghosts.

I still stick by my earlier thoughts, that this ties up with similar questions about chance and probabilty, and potential misunderstandings of results based on frustration of actual events.

For  example if you have a  balanced die, (dice is more than 1) there are 6 results, every time it's rolled it can be any of them, and is independant of what happened before, it should be the same with the specific rune that you are seeking, you can say I've hit the ghost 100's of time and failed, but you can't say its bugged, just because you had a run of no successes.

@xyz I didn't intended to be rude or offend anyone ... . Please take in consideration that English isn't my 1st language and maybe I've misunderstood you ... .

I'm grinding Supreme Fox for Wisdom Rune not for any events . I need the rune for one of my equipments .

In 100+ hits I'm pretty sure that I will get each number on the dice at least once .

In my case : @122 ~ 142 total hits

40 hits ( for total hit damage ) +2 enhanced hit  + @80-100 normal hits ( after I've checked the rune workshop to see how many fragments I've got ... none .... and I though that maybe I will be able to drop them by doing normal hits ) .

51.880.970 Stamina rune fragment

29.376.340 Valor rune fragment

9.941.870 Storm rune fragment

000.000.000 Wisdom rune fragment 

It doesn't seem normal not to get at least 1 rune in so many hits . I understand that there's a probability to get x , y , z rune / material  but that probability it's getting higher ( or should ) with every try / hit  and it would've  been normal If I wouldn't get any by doing only 10 hits .

If you throw the dice 6 times , most likely you won't get every number on it .... but if you throw it several dozen times  is "almost" impossible not to get it at least once. 

Even on https://vikings.help/en/resources/runes/1405/  the Wisdom rune drop is OFTEN  . The hardest to get are the troops specific ones and building/learning/training ( the 20% ones )  in my opinion , as I have several equipment sets and it took me longer to get those.

Apologies also.

I often do consider language issues, but your English was good enough for me not to even consider that it isn't your first language.

I understand what I write,but that is no guarantee that others will, I cross my fingers. 

The situation here, of unwelcome outcomes, is the same kind as discussed in the upgrades of gear, and ages ago when they introduced the special gems and the complaints of not getting them came in.

With respect  to your 'I should eventually throw all 6 numbers on a die,and if I keep on hitting a ghost the probability of success will increase.'

With the die, more likely.

With an attack, the chance of a particular item is fixed for each attack,and doesn't change the more times you attack, the likelyhood of not getting a favourable outcome is a different, but connected, mathematical concept. 

Consider these .

If  you have ever played a board game,eg Ludo, that requires  a 6 to start, you have probably been in the situation, where an opponent is half way round possibly with more  than 1 token, before you have even started, and it's the same die.

The advantage with a die is that you can see there are only six options each with the same theoretical chance of showing on the top face. 

Considering attacks on, ghosts/invaders, you effectively do not know how many of each item is possible,they do not say this, and so  it also gives them the ability to  change it. 

Also, if they said  in order to get enough rune fragments to complete one legendary item the spend would be millions of energy, and the bonus given was  really infintessimly small, many would think twice about even making the attempt, so they don't say this, just let you think what you want, and go ahead chasing, and spending, which is the desired goal.

Like the stores do not tell you that the free item,in the 'buy 1 get  1 free offer' is something you don't really need and could perish before its used.

Supposing all your socks where black except two white ones , and you could only take one at a time out, eventually you would make the white pair, but it would much more dificult  if evey time  you made a mistake  you had to put the black one back , it would take much more time, this is effectively what happens when an attack happens. Each attack is a separate attack with exactly the same variety of events, there is no real connectivity that leads to the desired outcome. 

I looked at the link you sent.

I often find that website unhelpful.

What exactly does Often mean?

How up to date is the information?

I would expect that the more useful items are less likely to drop, and it can take a long time to get desired items, such that by the time they are obtained, they are somewhat redundant as the bonuses are  then not so significant.