Hi Bilbos, let's check the issue👍

Please forward this request to the Support Team: https://vikingsweb-support.plarium.com/web/en/problems/

Our specialists will surely assist you😇

i

:)

I am sure I will get some sort of response in the next few days telling me how awesome Plarium staff are, how much they care about my problem and that life is super chipper and perky.  I will then receive an email talking about how they appreciate the notification and that they will not do anything about my losses while discovering the bug, oops I mean "undocumented feature", in their system while wishing me a super awesome time.  If they could do the squeaky voice thing with it, I am sure it would sound more convincing.  I am not going to hold my breath on this, or frankly, any other issue with this game.  I would have died of asphyxiation many times over for every issue I have come across and got screwed over by.  I am just placing it here so others don't waste their time on this additional piece of dead content within the game.

I am sorry to hear that you feel this way, Bilbos, and assure you that the Support Team will perform a thorough investigation🙏

Please stick to them to receive the most relevant answers🙂

Plarium's response to my ticket:
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   I have just finished attacking a Supreme Guard ghost. I took it from 100% down to 45.98% which takes a lot of hits. Not 1 single Tirelessness rune dropped during all of those hits. That is statistically impossible if your system is not rigged or bugged. I believe Plarium owes my character a very large number of Tirelessness rune fragments. I received approximately 15,186,000 Night Veil rune fragments during that encounter. Assuming your probability engine makes that (rarest) rune fragment drop less frequently and much less copiously than the next level of rune fragment in its list of drops, presumably Tirelessness, I should have received at least 10% more Tirelessness rune fragment drops than Night Veil drops. I suspect the drop ratio is even greater but I did not want to embellish the numbers. Please add either the Shaman energy back to my character, or add an appropriate number of Tirelessness rune fragments to reflect the spent energy and effort. I have included some screen shots showing my town, the help windows for the ghost, first screen list of the reports, the last report when I stopped out of sheer anger and frustration that your system is broken, etc.... I even included the irrelevant entire screen screen shot that includes the system clock so you cannot claim you don't know how to tell the time and date even though all the information was previously proven here.... If it is a bug, please fix it. If it is a rigging of the probability engine, please fix it. Please also compensate my character for the system issue I have identified here. Thank you.
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Support Request #4-1776951
   Plarium Support Team
   Dear Jarl,

Thank you for contacting the Plarium Support Team.

We understand your feelings. As each item has different chances of dropping from Ghosts, it is possible to receive items with lower-tier or the ones easier to come across. If you keep attacking them, with luck you may be able to acquire higher-type items.

You can increase your chance to receive the items you look for by upgrading Shaman's Skills aimed at attacking enemies. The better your stats against Ghosts are, the more chances you have to receive the materials of the higher quality or uncommon items.

If you have any other questions, please do not hesitate to contact us again. Thank you.

Best regards,
Your Plarium Support Team 

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Your team completely ignored the fact 0 Tirelessness fragments dropped after taking a Supreme Ghost from 100% down to 45%, on my own.  That is statistically impossible based on the number of hit it takes to take a supreme ghost down that far.  You know it.  I know it.  You are trying to hide the fact your system is either rigged or bugged.  Your staff ignore the problems (not that I expected any different considering the appalling history of your support team).  Your team screwed up.  You refuse to fix or even acknowledge it.  You refuse to make it right through compensation of computer bytes that cost you nothing, but I had to pay for to acquire and use.

I will certainly post your response to everyone I know who plays this game to further entrench the low quality of support team care and total disregard for the user base.  Your user numbers are dropping and will continue to do so when you treat paying customers this way.  Make it right.  Stop ignoring me (and others).  Do the right thing instead of just following corporate policy of the overlords. 

So, there ya go.

Plarium proving once again, it totally ignores the issue, blames the user or blames bad luck.  I also just had an issue with not getting points for kills in CvC but getting points for those exact same kills in Destroying enemies competition.  That is the only fight my troops have done in over a week.... and I have screenshots of the attack, defense report, points (more than 12 hours later in case their point tally engine is delayed), etc....  If it a total waste of time reporting anything since the support team seems to do little about anything, no matter how much proof you have.  This game continues its swift slide into oblivion due to the ignorance and arrogance of staff.  I am looking for another game to play, as are my friends.  When I (or they) find it, my friends and I will be taking our patronage elsewhere.

John, FYI - I mixed things up a lot for attacks when I saw I was not getting any drops of any Tirelessness rune fragments.  That is why I stopped.  Nothing was working, but Plarium doesn't give a rodent's posterior as long as someone else is sending them money.

hahahahahaha - hardly...

Sorry to hear that you feel this way about our last update. Thank you for the detailed feedback! I have forwarded it to our specialists 👍

Same thing for uber chiefs? 

As there were some experiments with uber with drops

Supreme ghosts are still dead content as far as I am concerned.  I was not even trying for the top rune fragment.  I got the top rune fragment quite a bit but not one of the lower ones.

Others have confirmed my point with more extensive testing; some even showed their results here.

Again... Choose theory dictates it may be low, but not impossible to get at least one of each fragment type dropped.  We know exactly how many possible choices there are with ghost drops.  We know how many times we "rolled the dice".  We see the results.  The formula to determine one's chances in an even-handed "roll" has not changed.  Even in a weighted system, the "most valuable" is the usually the least frequent in the result distribution chart.  If there is an algorithm to determine what the player needs and a weighting system applied against that probability, the outcome still should not be zero across a broad sample size.  Plarium has not issued any kind of statement this has been rectified, looked at nor even considered.  So.....

DEAD CONTENT

Sorry to hear that you feel this way. Thank you for your detailed feedback, Bilbos Wood! I have forwarded it further 🤗

How I feel is irrelevant for this conversation.  The facts stand for themselves.  Plarium can check my history if they want.  That was the last Supreme ghost I ever hit until they come out with a statement this has been rectified.  I am not alone in abondoning this dead content within the game.  They are only a valid consideration for being attacked when there is actually a chance to benefit from doing so.  No benefit (no rune drops of what Plarium says it could drop) means dead content.  Many people in my kingdom and apparently other kingdoms now, have seen the wisdom of these words and stopped hitting them.  That may have even affected the income stream for Plarium, but that is their problem to solve, not mine.

It seems that after 4 months, all Plarium can offer, instead of a response, statement or fix, is crickets....

wath you expect ?

LOL Christmas really did come before Plarium does anything about it....  Gee, maybe next year right?!?!?!?

You type that as if Plarium "validates" any complaint with anything other than "I am sorry you feel that way".  I proved the math to them.  People have a lot to gain and learn from digging up old bones, or perhaps all ways of learning about history in an effort to not have to repeat it fall upon deaf ears in the case of some people....

It is a real problem.  I have shown the documetation to Plarium.  Other have acknowledged the issue.  Dismissive minimalists do try to brush things under the carpet when they are uncomfortable dealing with reality.  Hide all you want; the problem is still there....

You think  you have proved  it to them because  others back you up, have you not considered that they are just as wrong as you are in their belief?

You have no idea what the chance  of getting a particular piece of material,gem, rune piece, or sundries when attacking/banishing,  they do not publish these,therefore you can prove nothing with your, I did this ,we did this, and didn't get what we wanted, feel we should have got.

A sequence of we didn't get, doesn't  mean there's a fault, each attack has the same chance each time, there is no I've done thousands I should  have got at least one by now, the game doesn't know wether you  have done one  before, or any number of thousands one after the other.

I am not saying things don't mafunction,but have to say that they do err on the mean side, but what you expect,?They  want your money and have a captive audience.