Hi,

pumkins are killed, the most, the game work better

IT IS A JOKE

Sorry Plarium that is dilettante

Ivar Marksman said:

Hello Jarls!

Could you, please, describe your issue step-by-step and attach some screenshots illustrating the issue? We need this information to be able to conduct the thorough investigation. 

Thank you in advance!

This is incredible, I mean I can log in and do anything, when i do manage to log in i get disconnected again and keep getting kicked out like everyone else.

I just can't understand with all the money that Plarium is making, don't they have professinal IT engineers who can deal with this issue? I mean this is not the first time it happens and you have millions of users complaining about the same thing, sending screen shot and detail info.

And in the meantime, Plarium continues with updates that don't correct the problem, we have tried everying under the sun and still problems.

The least Plarium could do is get on with it and fix this issue once and for all.

Cheers

Hi

I have the same problem when using chrome browser...too slow and kicked after 1 or 2 minutes if i do some moves in the global map.

before the update the last  plarium play (vers 3.0) it was better using that plarium play.

With this new update the  log in stop at 5% and that 's it.

So how can i go back to that old version  before vers 3.0 ?

we are reconnecting every time we press a button since... we don't remember, it's the usual live in this game. I have screen shot but I don't know how to attach them.

Adding a screen shot, is like sending an email attachment.

There are instruction by Ivar, somewhere on the forum.

Its icon 8 at the top of the message box.

Hello Jarls!

Could you, please, clarify the situation in detail to me in PM? Also, specify, please, your game ID ("Menu" ---> "About the game"). 

Thank you in advance!

Tuffy said:

Ivar Marksman said:

Good day, Jarls! Thank you all for so detailed feedback! It's very important for us.

We apologize for any inconvenience caused and want to assure you that your request is already being processed. It will be resolved as soon as possible.

We hope for your understanding. 

Our inconvenience & understanding funds your paychecks [in-part] Plarium and I'm a month into no longer contributing.  Beginning this new month, Im back to check your solution progress and well, Ive seen enough - Im firing you!

I quit last month when this disconnection issue got really bad and all you offered were canned responses such as this quoted garbage above. 
I lived with your ongoing lag problems for months but to he|| with your lag combined with the continuous disconnections.

As another Jarl said, Plarium wouldnt even entertain the possibility of this issue existing without the screenshots of our continuous 'disconnected screenshots'.  That's just an example of their delay tactics. 
We all know darn well they log this stuff - so they knew about the trend even before any of us.

For example - how do you think bots are caught?  You think they do it without the use of their logs - common, seriously?
If the game can log and keep track of your metrics that they show us on screen, you dont think they have metrics of their own infrastructure stability [which isnt shared with us]?  Plz!

Research your own logs of these mass-reported-issues eh Plarium; we dont work for you, we pay[ed] you to do that!  You dont need all our screenshots to finally acknowledge that YOU have a problem!  You already knew it but didnt want to acknowledge it!
We also dont pay you for lousy customer service such as these canned-responses!

I was spending for 4 active accounts regularly, so you lost 4 customers if you want to look at it that way.
If one player funded 4 active accounts [and I was small time], how many actual players do you think you really have here?  Do the math, if one player lost equals many paying accounts lost ... ya, you [may] get the point.

Ive cut my losses and moved on;
Peace out fellow Jarls - it was fun while it lasted. 
See ya around again maybe in a non-Plarium game.  :)  -Tuffy

Well said !!

I'm monitoring situation and also thinking of spending my money on something else if nothing changes.

Ivar Marksman said:

Good day, Jarls! Thank you all for so detailed feedback! It's very important for us.

We apologize for any inconvenience caused and want to assure you that your request is already being processed. It will be resolved as soon as possible.

We hope for your understanding. 

Our inconvenience & understanding funds your paychecks [in-part] Plarium and I'm a month into no longer contributing.  Beginning this new month, Im back to check your solution progress and well, Ive seen enough - Im firing you!

I quit last month when this disconnection issue got really bad and all you offered were canned responses such as this quoted garbage above. 
I lived with your ongoing lag problems for months but to he|| with your lag combined with the continuous disconnections.

As another Jarl said, Plarium wouldnt even entertain the possibility of this issue existing without the screenshots of our continuous 'disconnected screenshots'.  That's just an example of their delay tactics. 
We all know darn well they log this stuff - so they knew about the trend even before any of us.

For example - how do you think bots are caught?  You think they do it without the use of their logs - common, seriously?
If the game can log and keep track of your metrics that they show us on screen, you dont think they have metrics of their own infrastructure stability [which isnt shared with us]?  Plz!

Research your own logs of these mass-reported-issues eh Plarium; we dont work for you, we pay[ed] you to do that!  You dont need all our screenshots to finally acknowledge that YOU have a problem!  You already knew it but didnt want to acknowledge it!
We also dont pay you for lousy customer service such as these canned-responses!

I was spending for 4 active accounts regularly, so you lost 4 customers if you want to look at it that way.
If one player funded 4 active accounts [and I was small time], how many actual players do you think you really have here?  Do the math, if one player lost equals many paying accounts lost ... ya, you [may] get the point.

Ive cut my losses and moved on;
Peace out fellow Jarls - it was fun while it lasted. 
See ya around again maybe in a non-Plarium game.  :)  -Tuffy

Can someone tell me what the score is in the cvc?  Havn't been able to see it in two days now.  Every time I go to check it, I get the boot!

I can no longer use chat - it is blank - Watchtower window is blank - Clans Battle window is blank - then crashes game - When attacking anything I have about a 6 - 10 second delay before anything happens . I dont dare buy anything - because of this lag - send money dont get what I pay for - up to me to prove I did - So until this is fixed I will no longer be purchasing anything.

As for my system I ran a test : I opened  4 windows and started 4 different missions on world of tanks and started each of them - I had no running or slow down issues at all during 4 different battles operating at once. 

Did all your procedures - clicked log in button and I lost connection - finally got into the game - clicked Cvc Battle window - game crashed ..

So I really think you dont need to be telling everyone it is their fault cuz obviously Its not.

Hi,

Plarium i am now piss off!!!!!

What the hell is going on? Why we get not response what your problem is!!

Now when i opnen the cvc window to look what are the points. It cam nothing and after 1 minute crash

THIS IS NOT ACCEPTEBALE.

I WANT NOW A ANSWER!!!!!!!!!!!!!!!!

Game is worse now then before the last few maintenance attempts - If I send 11 marches to SH - the game only sends 3 , but below it shows the number of marches as 11 - about 10 seconds later the rest of the marches 7 of them appear on the screen, yet way behind the other marches. I still cant see the cvc window and when I try to open it, the game kicks me. 

Game in now unplayable - still getting kicked about every 2 minutes or less.

TAKE THE PUMPKINGS OUT OF THE GAME !! See if thats causing a lag . Something - this is getting stupid now .

And to ADMIN : This is not my computer issue : Done everything asked to do.  I can play any game on the internet without any issues ever.

Only this one has an issue.

PLEASE FIX THE GAME !!

Good day, Jarls! Thank you all for so detailed feedback! It's very important for us.

We apologize for any inconvenience caused and want to assure you that your request is already being processed. It will be resolved as soon as possible.

We hope for your understanding. 

Here is my screenshot.  And not even ANY warning it was going to happen.