Hello Jarls!

Could you, please, describe your issue step-by-step and attach some screenshots illustrating the issue? We need this information to be able to conduct the thorough investigation. 

Thank you in advance!

Ivar Marksman said:

Hello Jarls!

Could you, please, describe your issue step-by-step and attach some screenshots illustrating the issue? We need this information to be able to conduct the thorough investigation. 

Thank you in advance!

What screenshot? you get kicked out of the game while doing things. screenshot the loading page? Can you understand simple english? 

when playing it goes back to reload/reset.

Are you crazy to believe in it Plarium is to blame for the problems, according to the support answer, the problem is always with us ... Good work a game destroys itself

I NEED PHONE SUPPORT

how do I get support???   My bank says it works and you guys keep not taking my money because there  was a bank stoped bank stopped payment.  IS THERE REAL SUPPORT or just this message board that does not answer back>?>>

khunterj said:

about 15-20min when I make Uber the game crash.

Lost connect!

PLARIUM what is the problem????

PLEASE GIVE AN ANSWER!!!!!!!!!!!!!!

NOW AFTER 2-3 MINUTES!!!!!!!!!!!!!!!

 The same for Italian server

they dont give you an answer, the only thing they sayd: buy more packs pls, we need your money. and what you do - you buy packs for an incredible game. ^^

After maintance it work but after 10min is go bad and more bad like before

New is for me that the game crash when i open the map where i can see the cvc points where who make the point

e.x. intruder or collect and ...

Now attack Uber and the game crash

SORRY PLARIUM that is a joke. Only new start the server not work.

Nothing works in my town - everything I try to use kicks me out of the game . Even since the update a bit ago.

I guess I dont buy or play tonight.

Hi,

I wonder if there is a connection between the lagging and being kicked and the updates?

It feels like the next day after an update the game is not usable until the servers have not been restarted at least thrice...

Today, the restart 1-2hrs ago) helped for about half an hour and then it began to lag and kicked me again and again.

I give up for today and I am annoyed with myself for investing money again, sorry.

Playing Browser or Plarium Play Windows App.

Dany

Here is my screenshot.  And not even ANY warning it was going to happen. 

Hi,

and again the game is not realy playable.

Lags like yesterday.

Can you just revert the changes which lead to this situation ?  It will take just one restart not 10.

I think we can all survive without the decoration . Also what is this decoration worth if we cannot see it cause we cannot login and play the game ? Same with the pumpkins. If game is unplayable we cannot kill any. Same with any change you think is worth being part of the game - if there are no players there is no benefit.

Ivar Marksman said:

Good day, Jarls! Thank you all for so detailed feedback! It's very important for us.

We apologize for any inconvenience caused and want to assure you that your request is already being processed. It will be resolved as soon as possible.

We hope for your understanding. 

Happy Halloween everyone! 

I have a theory as to why the game lags so much right now. It may not necessarily be the update... I think it is because of all the people using dozens of relocations to catch the Pumpkings. I've noticed in the past that lag often happens most at the start of KvK and CvC events when everyone is switching between kingdoms and jumping around purging unshielded towns. Even now it is noticeably the worst right after a batch of Pumpkings is spawned and everyone rushes off to grab as many as they can. It is made even worse by the fact that we also have an active CvC event so people may not just be going around one map, but also back and forth between kingdoms. I've seen a few times where city ghosts are sending marches, presumably because the map hasn't even registered their return... Not to mention the common message of "location is no longer at those coordinates" even though it shows up in the watchtower and on the map. With all that action, it would be difficult for servers in many games to keep up and I worry that it may even be beyond Plarium's capabilities to fix. 

If I'm correct about this, then the most effective solution would be to limit everyone's ability to use relocation items to no more than 30 per day or something. If that still seems like a lot, then you should know that there are people currently using hundreds. If it seems like that amount is too small, then please understand that free and low spending players have the worst time benefiting from these events and it would give them a better chance to reap rewards as well. As a regular teleporter, myself, don't think that I'm biased. Also, no matter what, these events will likely be laggy at the start for the same reason, but with this added regulation, it won't last nearly as long and we would all benefit from a more functional gameplay. ... That is IF I am correct about the issue.

about 15-20min when I make Uber the game crash.

Lost connect!

PLARIUM what is the problem????

PLEASE GIVE AN ANSWER!!!!!!!!!!!!!!

NOW AFTER 2-3 MINUTES!!!!!!!!!!!!!!!