Hello,

the crashes because of the memory in the browsers are still there!!!!!!!!!!

Hi,

want you the informations when the error is there?

Where should I send the informations?

I have the problem on my laptop and on my PC.

On Pc I mean it is not so fast when the error came

Erna Fiery said:

We need this information to check and find the solution for this situation.

well, have find a new bug... when i try to click the "x" for close the infirmery windows for healing troop, the game crash...

Good day, Jarls! 

Thank you very much for providing us with this information with screenshots and detailed illustrations of situations.  

We will contact you if we need any additional information. Thank you for your understanding and patience.

Have a good day! 

Sound on android.

I read somewhere else too, I think, something similar.

 Can't apply hero's skill points on different hero set after last level up. On Android. 

Thanks guys!

Hello, Jarls!  

Could you, please, describe your issue in detail?

We want to help you but we need more information about your situation.

Waiting for your answers in private message and thanks in advance!

Hi,

this all looks that the webGL Error or other error with the memory it is.

I want know if Plarium test this with browser?

Just make an account for PC. Move in the kingdom with the mouse from on site to the other. After a time the error came.

Firefox and Chrome comes error.

Sometimes faster sometimes slower.

Now I have more and more problems to start the game. It crash on PC and on Laptop much more. I must start 2-3 times before the game is load complete.

Before the update with the Jontuheim event the game works much better!

So it is easy for you take some pc or laptop, make accounts and play! Than you can see the errors!

Make a test server with the game before the Jontuheim update and than you can see if it is the update.

So easy!

Hi,

yesterday I see a new bug.

When I want collect resources. Hero is at this moment not in my town.

I am in the window where i chose the troops. When than troops came back from collecting without the hero, the hero will shown as he where came back. But he is not in town. The hitch is by the hero and i can not turn off it.

When I click on send it comes that the hero is not in town.

I must go out and click new to collect.

The bug window. Hero is not in town!

The right window

Hello KHUNTERJ!  We want to help, but to avoid misunderstanding if it's possible please attach video illustrating the issue. Thank you in advance and waiting for your answer.

Hello,

sorry i can not make a video.

Short. The hero is not in my town and not come back.

When I want chose troops who should collect resources from a tile it looks like picture 2. What is normal no hero there.And I can send.

But when in the same time other troops come back from collect resources the hitch in the field hero is there picture 1. And I can not click them off. And when I send the troops the message came the hero is not there and I can not send.

I must close the window for chose troops and send. And I must cklick on the tile new for chose and send troops.

Dear KHUNTERJ, thank you very much for providing us with this information. 

Dear KHUNTERJ,

This request has been forwarded to our technicians. We will contact you if we need any additional information. Thank you for your understanding and patience. Have a good day!

Hello MIROKU!

We are always happy to help if you experiencing any issue, you can contact us with a personal message here on the forum. 

However, if it more convenient to you can use the technical support contact form. You can also send your requests in private message to our official community on Facebook:

https://www.facebook.com/VikingsWarOfClans

But please note there is no need to send us multiple requests. Please stick to one communicative support channel. Due to the great number of repeat requests we receive, we simply can't give every player the attention they deserve, and our response time is slowed as a result. We appreciate your understanding. 

Hi,

Erna when the problem with the sending troops for collect or attack would be fixed?

khunterj said:

Hi,

Erna when the problem with the sending troops for collect or attack would be fixed?

I have the problem with the hero until now.

Hi, KHUNTERJ 

Could you, please, send us actual screenshots illustrating that situation?

Waiting for your answer and thank you in advance!

Hi,

here the new pictures. I can not make a video.

destination where i want send troops

than select troops. You see no Hero is in town.

now troops came back during i am in this window. Without hero the troops came back. You see it too that the hero is gray. I can not make the sign from the hero off.

This came when I want send troops. This action could not make. The hero is on the way.