Alyona Kolomiitseva said:

WARWAS said:

Should be?

All this time later a simple issue takes how long to fix I wonder?

Still not working and is breaking fair play rules as some players are benefiting while other's are not.

Some player's have this discount generator stuck on 75% off troops while other's are stuck on useless one's like skin's so it's clear some are gaining from this bug while other's are at a loss.

From the start of this thread I have reported the bug to plarium weeks ago as of yet no reply no word of a fix nothing. 

As a long serving player I feel plarium should at the very least reply or the support ticket system is also not working?

Unfortunately, I don't have any information on how it will take to fix this issue. However, the only way to do it is to contact Support. They will check your account information and pass the necessary details to our devs.

PLEASE READ BEFORE YOU MAKE A REPLY!!!

I HAVE MADE ALREADY 9 TICKETS TO SUPPORT FROM THE START OF THIS THREAD

NOT HARD TO READ AND ALSO CHECK YOUR SPELLING.

Should be?

All this time later a simple issue takes how long to fix I wonder?

Still not working and is breaking fair play rules as some players are benefiting while other's are not.

Some player's have this discount generator stuck on 75% off troops while other's are stuck on useless one's like skin's so it's clear some are gaining from this bug while other's are at a loss.

From the start of this thread I have reported the bug to plarium weeks ago as of yet no reply no word of a fix nothing. 

As a long serving player I feel plarium should at the very least reply or the support ticket system is also not working?

Unfortunately, I don't have any information on how it will take to fix this issue. However, the only way to do it is to contact Support. They will check your account information and pass the necessary details to our devs.

BiohazarD said:

WARWAS said:

BiohazarD said:

Danny said:

WARWAS said:

The discount generator is broken for the last 12 day I have the same discount and many other the same. I have created a ticket 9 times and no response from Plarium at all.

This is so unfair some players have 80% off crystals for 12 days now while others have skin's.

Where else can I find help?

dont understand why there is this forum ,as you can see warwas has made 9 tickets to our lovely and helpfull support team and got no respons and still you keep telling us to make tickets ...yeah sure.

let the support team read the forum maybe than this forum wil ad something to the game and we get better help.

You'd have to take that up with plarium leadership, nothing we can do about it here.  Many people have asked why the devs don't ever go on the forums, only answer I've seen was that they're too busy. 

I still have no reply from Plarium or response. I was not asking Moderators to do anything just asking if we have another place to report issue's regarding Plarium? as this ticket system clearly does not work!

I have been very patient regarding this issue and yet all this time later 0 help from Plarium. I have all the proof of the ticket's and lack of reply from Plarium I just need to know who or where to send it all to?

In the hope of some kind of support/help leaving issue's like this unresolved is wrong.

As far as I'm aware there's nobody above support for you to contact.  I've told the CMs about the discount generator issue though, so it should be in the list of things to fix. 

Should be?

All this time later a simple issue takes how long to fix I wonder?

Still not working and is breaking fair play rules as some players are benefiting while other's are not.

Some player's have this discount generator stuck on 75% off troops while other's are stuck on useless one's like skin's so it's clear some are gaining from this bug while other's are at a loss.

From the start of this thread I have reported the bug to plarium weeks ago as of yet no reply no word of a fix nothing. 

As a long serving player I feel plarium should at the very least reply or the support ticket system is also not working?

BiohazarD said:

Danny said:

WARWAS said:

The discount generator is broken for the last 12 day I have the same discount and many other the same. I have created a ticket 9 times and no response from Plarium at all.

This is so unfair some players have 80% off crystals for 12 days now while others have skin's.

Where else can I find help?

dont understand why there is this forum ,as you can see warwas has made 9 tickets to our lovely and helpfull support team and got no respons and still you keep telling us to make tickets ...yeah sure.

let the support team read the forum maybe than this forum wil ad something to the game and we get better help.

You'd have to take that up with plarium leadership, nothing we can do about it here.  Many people have asked why the devs don't ever go on the forums, only answer I've seen was that they're too busy. 

I still have no reply from Plarium or response. I was not asking Moderators to do anything just asking if we have another place to report issue's regarding Plarium? as this ticket system clearly does not work!

I have been very patient regarding this issue and yet all this time later 0 help from Plarium. I have all the proof of the ticket's and lack of reply from Plarium I just need to know who or where to send it all to?

In the hope of some kind of support/help leaving issue's like this unresolved is wrong.

As far as I'm aware there's nobody above support for you to contact.  I've told the CMs about the discount generator issue though, so it should be in the list of things to fix. 

BiohazarD said:

Danny said:

WARWAS said:

The discount generator is broken for the last 12 day I have the same discount and many other the same. I have created a ticket 9 times and no response from Plarium at all.

This is so unfair some players have 80% off crystals for 12 days now while others have skin's.

Where else can I find help?

dont understand why there is this forum ,as you can see warwas has made 9 tickets to our lovely and helpfull support team and got no respons and still you keep telling us to make tickets ...yeah sure.

let the support team read the forum maybe than this forum wil ad something to the game and we get better help.

You'd have to take that up with plarium leadership, nothing we can do about it here.  Many people have asked why the devs don't ever go on the forums, only answer I've seen was that they're too busy. 

I still have no reply from Plarium or response. I was not asking Moderators to do anything just asking if we have another place to report issue's regarding Plarium? as this ticket system clearly does not work!

I have been very patient regarding this issue and yet all this time later 0 help from Plarium. I have all the proof of the ticket's and lack of reply from Plarium I just need to know who or where to send it all to?

In the hope of some kind of support/help leaving issue's like this unresolved is wrong.

WARWAS said:

The discount generator is broken for the last 12 day I have the same discount and many other the same. I have created a ticket 9 times and no response from Plarium at all.

This is so unfair some players have 80% off crystals for 12 days now while others have skin's.

Where else can I find help?

dont understand why there is this forum ,as you can see warwas has made 9 tickets to our lovely and helpfull support team and got no respons and still you keep telling us to make tickets ...yeah sure.

let the support team read the forum maybe than this forum wil ad something to the game and we get better help.

You'd have to take that up with plarium leadership, nothing we can do about it here.  Many people have asked why the devs don't ever go on the forums, only answer I've seen was that they're too busy. 

The ticket was submitted week's before I started this thread.

They closed the case saying they had all info needed and would fix if a bug was found.

Over two months later not fixed.

What is the point in this section of the forum if you can do nothing to help when plarium ignore's player's with bug issue's?

Yes the discount generator is still broken.

Some player's can clearly gain a unfair advantage with this bug while other's are at a loss.

This is against fair play as plarium know of the bug but have not fixed the bug.