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Nov 5, 2015, 09:3611/05/15
361

Your feedback is needed!

We’ve released a slew of important updates and features aimed at making our website even better than before.

We’ve redesigned the main page to make everything feel cleaner, clearer, and more efficient. Now, we’d like to hear from you! Feel free to offer suggestions about our website’s functionality, and any updates we should consider. Your ideas may be implemented in future updates! As always, we welcome and appreciate your feedback. Thank you for your loyalty in gaming with Plarium!


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10k
Comments
29
Comments
Nov 5, 2015, 19:0911/05/15
231990

Why the blazes does it now log me out of my game if I go check the forums? 

WORST change ever.
Nov 6, 2015, 10:5911/06/15
Oct 26, 2020, 12:02(edited)
361
I wasn't aware that the main page ever needed a clean up, but right now it just feels massive and in your face. A little overwhelmingly so.

Commander, can you please explain what exactly you mean by "massive"?

We'll change the font size, for it not to be so big. What other changes would you like to see on the main page?
Nov 6, 2015, 22:1011/06/15
231990

@Ayo CK (6 November, 2015, 8:57 PM UTC):
I believe Tapsites will be a new type of Deposit.

However, I believe there will be more information on this new type of structure once more data has been collected by the appropriate scientists.

Nov 10, 2015, 09:3611/10/15
Oct 26, 2020, 12:02(edited)
361
Commander, we've made an automatic fix which is applied to the users who can't login. Still if there are players who can't login after this fix, our technical agents will apply it for every particular player. That's why I ask you to contact Support again.
Nov 10, 2015, 21:2311/10/15
231990

@SlimShady9012 (10 November, 2015, 5:36 PM UTC):
No, I'm not. As my title implies, I'm a Moderator, who tries to help players and keeps everyone in line with the Plarium ToS.

I have been in your place before, unable to login before, and I attempted to contact my clan mates outside of the game.

If you have the contact information of any of your clan mates, you can send them your orders from there while the technical issue is being sorted out, it may take them a bit to make a fix that works for everyone's system, as they are all different.

Nov 10, 2015, 22:5811/10/15
10/04/13
3875
slimshady9012 said:

When you couldn't log in , was it for 5 days ??

was your clan at the beginning of a very important war ?

were you one of your clan's Key Players ?

I'm not just an ordinary lvl 60 player , in fact my lvl is way higher than yours dude !

I have spent a lot of money on this game and I will not accept that I'm not able to log in for 5 days now !

Unexcusable !

and btw , I'm being cool and calm about it ! if it were someone else , you would be reading F bombs and insults of all kinds !

is that what it takes to solve this problem !!!!!!!!!!!!
Unfortunately, technical issues do sometimes happen in any online game.  Plarium is working on fixing the login problem, but needs to identify accounts that are experiencing the issue so they can figure out what is wrong and fix it.  Please contact support and explain the details of the problem you are experiencing so they can fix it. 
Nov 11, 2015, 04:2711/11/15
08/14/14
28
Support has been contacted 35 times, Its a joke, 24 hours between reply's,,  That account is one of our key players, And I to assume that something more underhanded is going on here ??
Nov 11, 2015, 04:2711/11/15
08/14/14
28
Because its startring to look that way again !!
Nov 11, 2015, 09:5311/11/15
Oct 26, 2020, 12:02(edited)
361

Commanders, let's return to the constructive conversation here. You want to get access to your game, we want the same.

The fix was introduced some days ago. Though there are some players who still can't access the game. Such accounts can be fixed by our technical agets via Support. So please contact them to solve this issue as it was suggested before.

Now I will explain why clearing cache and deleting cookies are requested to be made. There are lots of reasons why a players can't enter the game. To know the exact reason, we need to exclude the most common cases and provide a solution. This is a regular procedure which is important for further effective assistance. Our agent strive to provide fast and effective assistance though it is stated that the response time may be up to 24 hours due to volumes of tickets that are sent now. Please be patient and help us to help you.

Nov 11, 2015, 11:4411/11/15
Oct 26, 2020, 12:01(edited)
361

Commander SLIMSHADY9012 , our technical agents are now checking the logs on your account and will fix it soon.

Nov 13, 2015, 11:0911/13/15
Oct 26, 2020, 12:02(edited)
361

Commander MONGREL , welcome back! Please send to our Support the screenshots of your losses, if any, that occurred within the period of your inability to login. We'll correct this! 

Apr 11, 2016, 08:3904/11/16
231990
Schnitter said:

I'm fairly new 8-9 days bu t game seems awesome so far.............I will feed back


Thank you for your kind words and welcome to our game and Forum!  
Apr 11, 2016, 22:0504/11/16
Aug 30, 2019, 12:02(edited)
455

bring out the ********** changed joint limits allready i want to kill **********


Edited. Watch the language.

- fakeasnever
Apr 12, 2016, 08:5204/12/16
Apr 12, 2016, 08:53(edited)
231990
SHANNU said:

please provide the facility of clan HQ such as soldiers inc then the game will be very interesting :)
So, you're waiting for them? 
Nov 13, 2015, 09:4711/13/15
Oct 26, 2020, 12:03(edited)
395

MONGREL said:


Well , I finally get my account back, Still intact , except for the lost resources, mission rewards, And infest data in the combat advisor, But to my surprise, Not even a hint of an appollagy, or offer of compensation, lost echelon run etc,  I'd like to thank my friends for thier support, And even you General witers !


But, I would appreciate some form of compensation for the inconvienience and the stress over this for the last 7-8 days,, 


Mongrel,   Force commander and all round nice guy :)  , Deadly's Bulldogs ...

If have forwarded your request to General W



Nov 12, 2015, 12:1811/12/15
Oct 26, 2020, 12:02(edited)
361
Commander, the programmers are investigating your account. Our Technical agents will inform you when the issue is resolved completely.
Nov 11, 2015, 10:5411/11/15
Oct 26, 2020, 12:02(edited)
361

Commander, after the recent update the emails that were linked to your account were changed to ones you used for the registration on palrium.com.

Now we are trying to update the login data of such users.
Nov 10, 2015, 17:2811/10/15
Nov 10, 2015, 17:28(edited)
231990

@SlimShady9012 (10 November, 2015, 5:08 PM UTC):
It's been the weekend 2 of those 5 days (Which I believe Plarium takes the days off for), and the Help Desk may still be sorting through a large amount of tickets from the relatively recent Total Domination: Reborn incident.

As the General has said, Plarium has introduced an automatic fix. It simply may not have been detected by your browser, and as the General has suggested, try clearing your cache and cookies.

Nov 9, 2015, 18:3411/09/15
Oct 26, 2020, 12:02(edited)
361

That's not good  Commander, contact our technical agents please.They will correct this login trouble.

Submit a ticket to Support
Nov 9, 2015, 16:4911/09/15
Oct 26, 2020, 12:03(edited)
361

Commander, we have just released a fix on this issue. Try to login now please.

Sure, as always, clear your cookies and cache, karma and mind before logging in 

Please let me know, if it is successful.