Dear Lords!

Is this question still relevant?

If so, please follow the link below to find the instruction with possible steps to solve this issue: https://plarium.com/forum/en/throne-kingdom-at-war/technical-questions/39293_issues-with-loading-the-game-on-plarium-com/. Also, try closing all not used applications and tabs in your browser (VPN, anti-virus) and clear your browser cache before launching the game. If this issue persists after fulfilling all the recommendations above please try to open the game in different browser and see if this issue will happen again.

Greetings, GORGONZOLA!

We want to help you. Please provide us with the following information in private messages so our team can resolve your issue as soon as possible:
1. The name of the Kingdom, the coordinates of your lost Town, the exact name of your Order, its tag and your name in the game.
2. The receipts of purchases made on your lost account. You can find the purchase history by following the steps described here:
- for Google Play Google Play https://support.google.com/googleplay/answer/2850369
- for iTunes https://support.apple.com/en-us/HT204088
3. Specify your email, device model and the approximate amount of Gold left on your lost account.
This data will help us to make sure that this account belongs to you.

Please also follow the steps below:
1. Please start a new game on your mobile device. Send us your new ID number. To find it, tap the Menu, then "About the game".
2. Sync your current game with Facebook.
We are waiting for your reply. Thank you in advance.